I went there after I read that Charles was a certified Taylor tech and that he had everything…read morenecessary to service my GS mini. My min had 11s on it and when I put the proper 13s on it, the action was way too high. I took it to Charles and he did a wonderful job setting it up. The 13s make the mini sing like it's supposed to. Thanks Charles for a great job.

I called to see if they would replace one broken string on my old acoustic guitar and they told me…read moreto bring it in. You wouldn't know this is one of the cheapest repair services possible, hardly worth the effort for them, because the guy that attended me treated me with such courtesy and respect, you'd think I was in for an expensive service. Really made me feel like a respected and valued customer, despite this being about a $5 fix. Given what they make on average for more significant repairs, they probably lost money on helping me, but he was fast, friendly, and kind. I will *definitely* be returning with any future repairs on my other instruments. Can't recommend them highly enough.

Riley did an outstanding job repairing the damaged finish on my 2024 Suhr Modern Custom. This is a…read morevery expensive guitar, and the repair wasn't an easy one, but Riley handled it. The finish looks great now, and I have complete peace of mind knowing the repair is built to last. On top of that, Riley also performed a setup as part of the service, which was equally impressive. My guitar plays better than ever! Riley is more than just your average luthier--highly skilled, efficient, and offering great value for the quality of work. I couldn't be happier and would highly recommend Riley to anyone needing guitar repairs or setups!

They provided excellent service and were able to rebuild my guitar to just like new! Great…read moreplace!

As the mother of a musician, I've learned far more about instruments and accessories than I ever…read moreknew before. I still may not be able to identify everything, but I'm getting better. While I was in town visiting my son, he mentioned that there was a music store not far from us that he'd like to visit. I wasn't prepared for the size of this place-it's far more than just a "music store." He had a gleeful look of awe as he admired the selection of brass instruments and was able to play a few of them too. He'll be ready to make a purchase soon, so he wants to know for sure which one is just right. If you don't quite know what you're looking for, or need some elevated service, you might find someone, you might not. It's a more laid-back approach to customer service-we had to seek someone out for help. But I suppose I prefer that over an in-your-face sales person trying to close a deal.

Can't say enough good things about this place. For me, it's a drummer's paradise. I find something…read morenew each time I come here.

Amazing staff, very helpful and informative. I placed an online order for a used guitar at this…read morelocation to be shipped from this store to the GC in my area, and unfortunately the online Guitar Center staff kept misleading me. After placing my online order, the website had an technical issue and failed to create my order at the physical store level. Not only that, but the order disappeared from my account so the only way for an update on the status was to call customer support. I placed the order on a Wednesday, for the next 2 days after placing the order, customer support told me that the order was looking good and not too worry. After waiting all weekend for some update, I still hadn't received an update on Monday. Luckily one customer support agent caught something weird in my order and noticed my order did not get put through to the store. Shane from this location called me and explained the situation, which surprised me since the customer support agent was supposed to call me back with an update. Within minutes I got an update regarding the label being created. Fast forward to Wednesday (1 week after placing the order) no update regarding the shipment. Shane helped verify that the guitar did indeed get picked up by UPS and was on its way. Later in the day I received a message that the guitar was in my area preparing for transfer. Never did I think that an online order would be so complicated, especially in 2026. I called customer support and spoke with a supervisor to express my frustration throughout my experience, and the supervisor repeatedly tried pinning the blame on the store instead of the faulty outdated website. The employees at this location were very respectful and understanding whenever I called, and helped me at every step of the way. Although I had the negative experience with the online side of Guitar Center, this store was a huge pleasure to work with and I really hope they are being compensated properly for their hard work.

Finally found two great guitar techs. Robbie and JP although young in age but skilled in getting…read moreyou the sound you need. Tru them at the Pavilions location.

What a unique Gem to downtown Mesa! The entire staff was extremely kind and knowledgeable,…read moreincluding the coffee bar! Yes that's right! You can get all your favorite drinks right here, made delicious, with the added bonus of searching or admiring the instrument wall. There's even a vinyl room in the back if you enjoy collecting. Definitely a must stop if you're in the area!

Great guitar shop in DT Mesa. My husband and I came in for him to check out some guitars. The guy…read moreworking at the store was friendly and chill. My husband was able to test play a few guitars. The coffee shop in the back looks cool but unfortunately was closed when we got there. We will be back to check that out! Probably the highlight of this store for us was the record player in the back that you can check out any of the used vinyls they sell on. Brought me back to my childhood. We want to come back and hang out with a cup of coffee while checking out some vinyls. Seriously- don't skip this place!

Went in for a simple bass setup. Was super happy with it when they were done. Extremely affordable…read moreand a quick turn around. They really seem to know their stuff. Will be coming back for sure.

Zimm's Guitars doesn't need my 5star review. But They…read moredeserve it. They have an astounding selection of guitars.., cases, amps, cords, effects of many types. Etc. My Guitarsmith Brandon recommended them. Thanks, Brandon!!! But it just confirmed my suspicion..... Zimm's Guitars is the place Case in point : this very day I picked up a nice Fender Acoustic with Custom Eastwood backpack/gig bag for my youngest grandson. The perfect starter kit. Just add instruction And... Practice Practice Practice of course,... My Son gonna have the cleanest yard in town!!!

Very nice family-owned vintage guitar shop, Owner is very nice to talk to. Has a wide range of…read morevintage guitars

Founder, Al Lieberman, made Guitar Pickers a GREAT guitar music store. Consignment instruments…read morewere welcome. All that changed when Guitar Pickers was sold. Unfriendly owner, unwilling to help. Inventory has not been updated on website. It's so Sad that this Great Guitar music store has gone down hill. I miss it every day. Please come back Al.