When we adopted our puppy, Ellie, at 14 weeks old, we were so overwhelmed. We went to a consult at…read morelife is dog. Our consult was with Nance, and she was very patient in explaining the process and talking us through some initial things that we were struggling with. Then, we started with a training package that included 3 private training classes and 2 months of group obedience classes. We also went to a few puppy kindergarten classes. Nicole did the majority of our trainings and she has been a god-sent. She is very good with the dogs, and her energy level makes the training classes fun both for us and our dog. We learned a lot from Nicole and she helped us to feel a lot less stressed out and actually enjoy the puppyhood. The obedience class is set up like a monthly subscription, where you can go to as many classes as you want. We end up going about 3-4 times a week for 30 minutes, as it is a great activity to mentally exercise our dog and provide socialization while working alongside other dogs. We also started bringing our dog to their dog day camp 2x a week. Tim was also very patient in explaining the process. The dog day camp has been great in getting her to play with other dogs and allows her to learn obedience from others aside from us.

I volunteer at the animal shelter Save a Dog in Sudbury and Nance has been helping us train some of…read moreour more challenging dogs. It's remarkable to see the progress that they make with her and how much they enjoy their training sessions! Nance adapts her training sessions to the needs of the individual dog and she is quick to assess how they learn best. She is always patient, kind, and encouraging. We are so lucky to have her expertise, she has changed the lives of so many dogs!

Anastacia is phenomenal. We tried other trainers and she is by far the best. Very skilled, natural…read moreand calm in her approach. She is reassuring to both dog and owner and has an endless list of training techniques and directions that are very easy to follow and highly effective. We have a 2 year old golden retriever who was showing increasing signs of aggression, resource guarding, and lunging at people and cars as well as other dogs. Within less than a handful of sessions we have seen a remarkable change in behavior and temperament as well as responsiveness to training. Cannot recommend Anastacia enough both for her skill as a trainer and her interpersonal skills.

Anastacia is an excellent trainer. Our dog connected with her immediately and she has done an…read moreamazing job correcting his leash behaviors.

We have been so pleased with Shauna's care of our 9-month old dog. She has been flexible with our…read morefamily's needs by taking our pup on training walks during the day while we are working from home. Our dog absolutely adores her and looks forward to each one of her visits. She is fastidious with regards to his safety. I can't recommend her highly enough!

Shauna was a GREAT help to me and my cat, Blue! I contacted Shauna regarding my elderly cat who was…read morerecently diagnosed with thyroid disease and having some behavioral issues, like pooping outside of the litter box. Since we couldn't meet in person, she helped me remotely by phone. Not only is it obvious how much she cares for animals, she had a very good understanding of both emotional and physical illnesses in cats and was able to offer me effective advise regarding daily routines, diet, supplements, food/litter location etc. She also educated me on the importance of having my indoor-only cat wear a collar w/tag at all times. She brought awareness to me of the dangers our pets face if the unexpected happens - i.e. house fire, lost etc. I am so grateful for Shauna and highly recommend her!

We recently adopted a new puppy (Nala) to keep our 3 year old Golden doodle (Augie) company…read more Although the two dogs are siblings from different litters, they didn't immediately take to being together. Unlike Augie, who was always sweet and extremely mellow even as a puppy, Nala bit us in the face, barked, destroyed things in our home and terrorized Augie to the extent that he would run away from her. We weren't sure we could keep her because she was so badly behaved and seemed untrainable. In the span of 3 weeks, David transformed Nala from a challenging puppy into a dream puppy. She obeys all the commands, walks off leash in our wooded neighborhood, sleeps hours later than when she left and most importantly she is able to play well with Augie who now seeks her out and willingly allows her even to sleep in his own bed. David sent dozens of videos so we could watch her while she was in training and learn the language she was learning from David. He kept in contact and was even able to drop her off and meet our other dog for a walk with Nala. Without Massachusetts Dog Training, we would likely have given our wonderful puppy away and never realized what a gem we had. David helped to uncover Nala's true potential and helped us to realize how smart, sweet and special she is. We will be forever grateful for his wisdom, expertise and love for our Nala.

I cannot say enough good things about David and his incredible training skills. My dog, a husky…read morewith a strong personality and a history of aggressive behavior toward other dogs, came home completely transformed. On the very first day with David, he was already playing calmly with other dogs, something I never thought I'd see. David kept me updated every step of the way, sending daily videos that showed my dog's progress, which gave me so much peace of mind. When he came home, he could finally walk on a leash without pulling (a major win for a husky owner!) and he no longer jumps on guests the second they walk in the door. Now, he greets people calmly and listens better than ever. It honestly feels like I have a brand new dog. He is happier, more obedient, and much more social. I'm beyond grateful for David's help and would absolutely recommend him to anyone looking for a professional, compassionate, and highly effective dog trainer. He truly works wonders!

I have been bringing my dog every 7 wks for 3 yrs I think…read morethey are fantastic and very kind groomers

Ash and Jill are fantastic with our dog! We've been going to Metro Pets for 3 years and it's…read moreabsolutely worth the drive!

Apologies in advance for kvetching but sometimes Gen Z employees make me want to scream. I am well…read moreaware that if I ask for a help in PetSmart, I will pretty much always either get help from a knowledgeable, customer service oriented, animal loving employee OR I will get nothing from an employee who is working hard at doing the minimum required to not get fired. By now you have likely guessed that today I got the latter. After closely searching the aisles for the item I needed, I rolled the dice and asked a cashier for help. Me : " where can I find a poop bag holder that..." Gen Z employee: *cuts me off mid sentence* " in the toy aisle." Me: " which toy aisle? there are more than one." Gen Z " the one over there" *gestures vaguely* Me: " I looked, so where exactly in the aisle is it?" Gen Z: *frustrated look* " OK I'll just show you." I follow Gen Z to location and she gestures to an area with I have searched already since there are similar items there. I ask her where exactly and she points to everything and says "all of these," clearly having zero clue what I was looking for since she stopped listening before hearing what I needed. I say I looked already and it's not here. Gen Z : "Then we don't have it" and walks away in a snit. She stole my snit! She wasted my time, gave me attitude and may as well have flipped me the bird to top it off. So I was irked. So, dear Yelpers, I came here to have my snit. Many thanks for indulging me. Now I'm over it. Have a lovely day.

I've been a loyal customer of PetSmart for four years, but my recent experience at the grooming…read moresalon was incredibly frustrating and disappointing. I arrived 8 minutes late for my dog's 9:45 AM grooming appointment. Upon entering, I found a line out the door and patiently waited my turn. Unfortunately, no one greeted me, and I felt completely ignored. A groomer, Hannah, glanced outside but didn't acknowledge the growing line. After waiting, I was told I was too late, even though I had been outside for 10 minutes. The groomer seemed stressed and said, "I can't do it. You're late," without offering any alternatives. She mentioned I should've called, but calling while waiting in line wouldn't have changed anything. Instead of offering solutions, I was told to cancel and reschedule. However, there were several options they could have taken to resolve the situation: Rather than turning me away immediately, they could have asked if I was willing to modify my dog's grooming experience to fit the time I arrived. A shorter grooming session, or adjusting the focus of the session, could have worked for both of us. If my assigned groomer wasn't available, they could have quickly reassigned me to another available groomer, which would have minimized the delay and ensured my dog was still taken care of. Alternatively, since PetSmart offers walk-in services, they could have added me to a later slot that day, even if it meant a slightly longer wait for my dog. This would have shown flexibility and a willingness to accommodate. I left the salon discouraged, only to realize I had another appointment in 15 minutes, making me 45 minutes late. I returned, explaining how inconvenient this was, but was met with no resolution--just a dismissive "Have a nice day." The lack of empathy, communication, and professionalism was appalling. A simple acknowledgment of my situation and a few alternative solutions could have turned this into a positive experience. Instead, I was left feeling completely dismissed. As a loyal customer, I expected much better treatment. This experience has left me questioning whether I'll continue using PetSmart for grooming moving forward.

We absolutely love Puppy Einstein. Our dog Henry has been going to Derek's playground twice a week…read morefor well over two years. Working with Derek and his business has been an outstanding experience. From start to finish, he demonstrates the utmost professionalism, clear communication, and a strong dedication to high-quality work. He is reliable and handles every detail with great care. I am incredibly impressed with the level of service provided. I highly recommend Derek to anyone looking for a top-tier, trustworthy professional.

Two of our dogs go to Derek's playgroup twice a week. They get picked up, they play, they get…read moredropped off, and they're tired and happy! He's friendly, a good communicator, and takes great care of our dogs. On rainy days, he offers to stop by to let them out for potty breaks, and he's also happy to give some training tips when needed. We'd recommend him to anyone!

Absolutely a negative 5 stars. It will not allow me to post if I don't at least give 1 star…read more This is supposedly "guarantee" dogs will adopt to this process well. When my dog continued to run through the fence, I just started leashing and walking the dog. Defeats the point of the fence. They came back out many times with no changes in the result. Finally, they recommended a new collar which is supposed to be for more resistant dogs. I was given this collar by the trainer who came by the house 7 days ago (literally)!! No contractual or informative information provided - ZERO. Now I am getting calls for almost $500 for this collar. After spending money on a fence that is not effective, I informed them that I do not intend to purchase the collar. So, take the collar or refund my money for the fence and deactivate it. I was told that the collar cannot be returned. Why? No answer - just that I had 2 choices: pay for the collar OR pay for an upgraded account. SCAM! Had the trainer told me about the cost at that time OR that I am liable the minute her left - I WOULD NOT HAVE TAKEN A 500 collar! Every place has a return policy given the number of issues and lack of being informed, they literally could just come get the collar. But no. The representatives were extremely condescending and robotic. Waste of everyone's time.

I have to say working with these folks have been great. We have had the fence almost a year now…read moreand all is well. We had a little glitch last night and this morning and they sent out a staff member right away to review and correct the issue. Nothing big and easily fixed. It may have been our pup got a little too used to the voltage used and needed to be tweaked. Thank you Invisible Fence Co !

My wife and I recently rescued a 4 month old Black Lab. We were in the process of researching where…read moreto take her for obedience training when one day I was at the bike shop and noticed The Happy Retriever in the same plaza. I checked out the website and liked what I saw so I emailed them. The lady who responded was very nice and helpful. I stopped in the following Saturday and talked to the owner, turns out it was his wife who had emailed me back. He spent over an hour giving me tips. The next weekend, I stopped back in to pick up some supplies, he gave me a lot of advice and actually talked me out of spending some money at his store. Very honest. A few days later, we brought out puppy in for a free evaluation. They spent over two hour just with us, told us all the packages they offer, pricing and gave us some more advice. Our dog will be starting obedience training there within a couple weeks. The pricing was very reasonable for the classes and they really seem to know what they're doing and care very much about doing a good job. In addition to the obedience training, there's a small store. They only carry products they really believe it that are made in the US. I found the prices to be pretty reasonable for a small store with all high quality products. I will be buying everything I can there and staying away from the big chain pet stores.

They are "running a business". Be prepared to be treated…read moreas such. 600% APY LATE FEE for a one night stay. Doesn't matter we spent over $2400 in the 5 months prior. Buyer Beware: Do Not leave your credit card on file with this company. Already paid a 50% late pick up fee -so $155 for one night boarding, but they wanted more and took it unauthorized from the credit card on file.

Karen is AMAZING! She loves my dog as much as I do and takes excellent care of him. He is…read moreexhausted and happy after his sessions with her. She is very aware of his needs and even keeps a running journal for us so we know what Tater has been up to all day! Karen is trustworthy, reliable and flexible. She is a joy to work with and her rates are competitive and worth every penny. She is always willing to go the extra mile (pardon the pun) and we just adore her. You couldn't do better for your pet. 7/23/12 Update: We now have a new member of our family, a rescued Shepherd/Collie mix and as usual Karen helped make this transition wonderful for everyone. We continue to appreciate all she does for us and for our dogs. Thanks Karen!

Karen is fantastic! She not only takes my two dogs for a…read moreromp every weekday while i am at work, she also leaves me a lengthy note about what they did, where they went, and what they explored or commands they worked on. Karen encourages two-way communication, and has been a godsend helping me train my curious puppy. She is also extremely reliable--i don't think she has been sick one day in the 2 years i have used her services. i would highly recommend her! She really cares, and it shows.