I give this organization 3 stars. Most of the people on staff are very kind people. They did several times bend over backwards to deal with some of the difficult issues that arose with my brother who was in their care. The facility is very nice and has very nice grounds.
Now for the troubling parts.
I did raise a concern about his laundry; it was washed and then shoved into his closet willy nilly. His clothes were often inside out, meaning the night person ("you know it is hard to get good people for the night shift" I was told) didn't do their job.
Now my big issue is that I was flat out lied to. When I signed my brother in as a resident I had to sign as the "Responsible Party." When I asked if that meant I was going to be financially responsible, which I was not able to be, I was told, "No. It will be your brother's funds."
Now, after my brother has died and I moved everything out of his room within 10 days of his death, I am given a bill for two extra days of residency (when he was not there) and told that I signed as the responsible party. Therefore I am on the hook for this bill. I call this the old scheme of bait and switch.
Mustang Creek: I wish I had a better words to say about the organization. But integrity is in short supply these days. read more