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    New Haven - Wylie

    2.2 (5 reviews)
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    The Oaks At Liberty Grove - Meet the Executive Director of The Oaks, Susan Frasier.

    The Oaks At Liberty Grove

    4.0(4 reviews)
    6.2 mi

    I lived @ The Oaks @ Liberty Grove in RowlettTx. I lived there for approximately 6 months. This has…read moregot to be one of the most horr places to put your loved one in. Yes the facility is nice but that is all I can say, the housekeeping is ok but could be a lot better, in the rooms they never vacumn only use a broom, I complained so many times about the heating & cooling, I was told I didn't know to set the controls, but I didfinally gave up on that, complained about the tile having sticky crap on the tile, the maid told me that had always been a issue there, never resolved that issue, the food was horrible, the only good things they had was chicken salad & that was whenever they decided to list it, the fried was good but had maybe once every other month. The manager was another tune as she never was involved with any of the patients, stayed in her office 95% of the time when she was there, if you asked a question she always said to ask the front desk, how the company could not see what was going on. The maintenance man Raul was about as useless to be a maintenance, if you ask him a question, he just mumbled and kept walking, , I finally convince my family to get me out of their and they did, I did not require any special care? I just needed to be somewhere in case I fell or needed medical attention. I waited a while after I left before posting this, don't let the lucks of the place fool you, Bad place for any elderly person if they can't speak up. If you love your loved one, don't leave them here.

    My wife and I looked at multiple assisted living facilities in Rowlett and Sachse, TX and The Oaks…read morewas the by far the best. It's clean, well kept, well managed and has the friendliest staff. We moved my Dad from FL and he also liked everything about the Oaks. Once you take a look at The Oaks, it's an easy choice where your family should be!

    Photos
    The Oaks At Liberty Grove - Wellness Director Lakedria Long

    Wellness Director Lakedria Long

    The Oaks At Liberty Grove - A few of The Oaks at Liberty Grove young Veterans.

    A few of The Oaks at Liberty Grove young Veterans.

    The Oaks At Liberty Grove

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    Mustang Creek Estates Sachse

    Mustang Creek Estates Sachse

    2.5(2 reviews)
    3.0 mi

    I give this organization 3 stars. Most of the people on staff are very kind people. They did…read moreseveral times bend over backwards to deal with some of the difficult issues that arose with my brother who was in their care. The facility is very nice and has very nice grounds. Now for the troubling parts. I did raise a concern about his laundry; it was washed and then shoved into his closet willy nilly. His clothes were often inside out, meaning the night person ("you know it is hard to get good people for the night shift" I was told) didn't do their job. Now my big issue is that I was flat out lied to. When I signed my brother in as a resident I had to sign as the "Responsible Party." When I asked if that meant I was going to be financially responsible, which I was not able to be, I was told, "No. It will be your brother's funds." Now, after my brother has died and I moved everything out of his room within 10 days of his death, I am given a bill for two extra days of residency (when he was not there) and told that I signed as the responsible party. Therefore I am on the hook for this bill. I call this the old scheme of bait and switch. Mustang Creek: I wish I had a better words to say about the organization. But integrity is in short supply these days.

    The facility services sound wonderful but they don't deliver. We visited my mother frequently so we…read moresaw her room usually was not clean even those they announced they were finally hiring somebody to only focus on this task; that only happened one week. Mom's laundry frequently wasn't washed weekly as stated and her clothes lost or stolen. I was constantly asking for toilet paper for my mother because she had none in her bathroom. The only 'recreational' organized activity I observed was bingo. People in the memory care house just tend to be sitting around on the sofa. The staff in the memory care house are under staffed and overworked. The staff turnover is high, but the ones that are there have lots of patience. They did try to correct problems when we talked to them. My mother saw the doctor they recommend in their brochwhen she fell. The doctor was nice and immediately scheduled someone to come to the facility to do an X-ray but she never returned my numerous calls when I wanted to find out the X-ray results. I finally had to ask the nurse send the report so I read it and have another physician review it with me and that took over a month to get that medical report. The cost is high but we were paying for services not delivered or of poor quality. They did make meals as stated. Since many of the residents don't have visitors, families may think they're getting service and quality what they were promised. Memory care residents don't always have an advocate or memory issues which prevent them from voicing what's needed so it's essential for services promised should be services delivered. Yes, we did talk and email the director to voice concerns. Finally had to remove my mother.

    Village on the Park McKinney

    Village on the Park McKinney

    5.0(2 reviews)
    10.9 mi

    HarborChase McKinney When I realized that our loved one…read moreneeded assisted-living care, I began the search. My desires for a good facility were broad and many, but I wasn't about to settle for second best. Here is a partial list of my criteria: Cleanliness, good food, varied activities and outings, committed staff, complete levels of care available as residents age, on-site nurse, community involvement, family interaction and the list goes on. Of course, the price each month had to be reasonable. I looked at 15 different facilities in the Richardson, Dallas and Plano areas. I saw places I would never let my loved one go into. I worried that my loved one's needs and my standards were never going to be met at a fair price. Then one day I visited HarborChase in McKinney. This facility was exactly what I had been looking for and more. As we toured around and I met several staff members, I was struck by the happiness and positive atmosphere created there. It was comfortable to be around everyone and I knew right away this was the place I could trust to take over caring for our family's loved one. After a long meeting with the executive staff, all of my questions were answered to my satisfaction. We then took our loved one to check out the place and look at a beautiful studio apartment with a patio. He was hooked immediately and HarborChase became his home and our second home. We have never looked back, and our entire family is so grateful to the caring staff for always, every day, going the extra mile to ensure everything promised to us is delivered. Vicki Moore

    We found Harbor Chase for our grandmother Loretta last May. She had lived next door in an…read moreapartment while it was being built and then her health failed and she needed more care. They were wonderful getting her signed up and actually had her at one of their sister locations for the first couple of months while they waited on their new facility licensing. They took care of the move into the other facility and then the move back once they were open. They went above and beyond getting her acclimated and getting her to join in on activities. Grandma passed a few weeks ago and her care was exemplary right to the end. Ashley (Executive Director) and Tamera (Head of Patient Care) we're always available to answer questions or concerns and kept us updated whenever needed. Everyone there felt like family and we will actually miss seeing them on a regular basis, because they were such a big part of our lives this past year. I can't say enough about how grateful we are to them for taking such good care of Grandma.

    Photos
    Village on the Park McKinney
    Village on the Park McKinney
    Village on the Park McKinney

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    New Haven - Wylie - assistedliving - Updated July 2026

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