At first glance this place is beyond amazing! Initially when my family and I was touring the place…read morethe staff said all of the right things. The place is gorgeous and modern. However that faded really fast. After my dad was admitted and he received a room his care started to slowly fade. If he pushes the nurses button sometimes it takes 45 minutes to and hour for a response. I know nothing is perfect but it's scary to wait so long, because what if he really needs emergency care? Although, the nurses casually discuss how they don't like their jobs I can still see hope in this place. I hope this is just a weird week. I know that we all have bad days.

Serious concerns regarding cleanliness and basic patient care…read more I visited my aunt here regularly, mostly during the evening hours, and frequently observed a concerning lack of proper care. It was often clear from the odor that she was not being changed or cleaned on a regular schedule, which, unfortunately, resulted in her developing painful sores. To get her basic needs met, I often had to actively hunt down the nursing staff to request diaper changes. While a few individual nurses truly went above and beyond and showed genuine compassion, the overall systemic issues are hard to ignore. Beyond the care deficits, the patient rooms rarely seemed properly cleaned or disinfected, creating an unsanitary environment. I strongly advise any family considering this facility to do extensive research, check state inspection reports, and speak directly with current patients' families before placing a loved one here.

I had a wonderful visit last month to the Think + Speak Lab on the 25th floor, to participate in a…read morecool brain research study! I think it is fabulous that inpatients of the AbilityLab participate in their therapy sessions right alongside the scientists and clinicians who are doing the research. It was fascinating to see, and to get to be a part of that research, if only for a day or two. The facility is world-renown and I have several friends who have been patients at the AbilityLab for intensive rehab, and had great outcomes and only positive things to say. My only mistake was that I accidentally parked in the wrong parking structure- so be sure to look for the correct signage and park only onsite if you want to get the parking validation discount ($15). Thankfully, the understanding manager of the parking structure next door was very kind when I explained that I accidentally parked in the wrong structure, and she approved that I could have the $15 fee instead of the $70 that I was going to be charged! So be sure to park in the correct location, or it could be a very costly visit!! Oh, and the cafeteria!!! Be sure to stop into the cafeteria for a great meal and the view!! Wow. I can't believe the view. There is a chef who prepares a hot meal and I was able to get take-away for my kid: a huge meal of ribs, mashed potatoes and green beans for just $12. Loved the salad bar, too. Very reasonable prices considering the location.

"Chicago-based Shirley Ryan AbilityLab is the top-ranked rehabilitation hospital in the U.S.,…read moreaccording to U.S. News and World Report's 2025-2026 ranking, published July 29." I'm not sure what parameters U.S. News and World Report used to arrive at their ranking. My stay at Shirley Ryan was not what I expected. It was frequently unpleasant and very stressful. I knew that their physical therapy and occupational therapy staff were supposed to be top-notch, and they are. It's the support staff services (nurses, techs) that can be dramatically improved. I was at Shirley Ryan approximately 1 month after spending 3 months at Northwestern Memorial Hospital. I frequently encountered rude and sometimes incompetent/untrained nurses and techs. I did not always get the same staff assigned, so I experienced several nurses and techs. Sadly, I rarely had staff assigned who did a great job and truly seemed to care about my recovery. The others appeared to see me as just a task they had to complete as part of their job, which they did not seem to like. My daily housekeeping staff was more pleasant than many of my nurse/tech caregivers. I'll refrain from naming those I consider the worst of the bunch. Just keep in mind that you'll likely encounter inconsistent and poor care from some of the Shirley Ryan nurses and techs. If so, don't hesitate to speak up to management (Charge Nurse, etc.) should you experience inadequate care.

This place is incredibly mistreating to its patients. I was left without treatment for my first…read morethree days after my meetings with my team professionals were unattended BY THE PROFESSIONAL. When asked for options, the same repetitive aversive answers are given to try to beat you into following regulations at any and all cost even if its detrimental to treatment. Threats and incredibly low information about the individuals treatment (as an ADULT) were commonplace and all (yes all) staff had no answers to simple program questions and requests for higher ups or people who CAN answer your questions are thrown out the window. Please stay away for your own good

Pathlight residential is one of the worst things that has happened to me. Right when I arrived they…read morequickly changed me onto a different medication. This medication completely ruined me. I felt horrible and not like myself. My mood got worse and so did my symptoms. I started having nightmares every night and couldn't sleep. At one point they couldn't handle my symptoms anymore and transferred me to northwestern memorial hospital where I left with a lot of trauma due to my experience. Not only did pathlight not listen to my concerns but they also made sure that the er would keep me there by using things I said during my therapy and completely twisted my words so I had to go inpatient. After fives day of inpatient I discharged myself from pathlight as I am better of at home then in that environment. Also The new medication they put me on caused me to get pneumonia a very rare side effect. When I called to ask for help from the person who PRESCRIBED it they said they couldn't do anything since I discharged. WORST EXPERIENCE OF MY LIFE! I left feeling worse and with new trauma. I would stay away if your not the "average depression or anxiety case."

Be careful and read any Clinical notes they may write. They criticize, make conclusions about how…read morethey see someone....Therapists say a patient has cognitive deficits ... are they a shrinks too????? First eval was nothing but a bunch of talking....therapist said we'll continue the evl the next time...THE NEXT TIME??????? how many eval does one need??? SAme with doctor....PLEASE PLEASE PLEAse read the clinical notes for accurancy as they are not and can give wrong personality traits...

BEWARE! Like many,…read moremany others... here is another billing problem: This place called me today asking for payment on a $900.00 bill from 2016!!! I used my insurance at the time and made multiple payments. The woman told me my insurance was not accepted and now I owe $900. RUN to somewhere else.

Hazelden helped me rebuild a life beyond anything I could have imagined. I'm still sober, nearly 7…read moreyears later, and my relationships, career, and health have been completely transformed...and it all began at Hazelden. It's an amazing place.

As an addiction specialist and a former client, I 100 percent recommend the out patient services of…read moreHazelden Betty Ford in Streeterville. The location is a nice but large town home directly adjacent to Newberry Park & The staff first rate. They were a key part in my decision to devote my professional life to addiction counseling. I also recommend their hosted AA groups for added recovery support.

Athletico Gold Coast is fortunate to have Dani Harkavy leading and working with patients. She…read morebrings a unique focus to the arena, and I feel deeply blessed to have her structure a program that improved my strength and balance and infused me with real hope of a full recovery. This for me was a lesson in learning to surrender and trust the teacher. Dani is amazing. Anyone who is seeking to rehab and heal must work with Dani. I am grateful for Dani and her team, they are the very best. Berk F

If you want no progression, no plan, and no recovery, go here. You'll need to come prepared to…read moreremind your PT what you did the previous weeks and then get passed around to the assistants for the rest of the appointment. After seeing TaShea once a week for 3 months and making ZERO progress, I started going to Dynamic Physical Therapy in River North and saw progress within 2 weeks. The attention, knowledge and understanding I received at Dynamic were night and day difference to what I received at Athletico. DO NOT GO here unless you want to be pushed through the system with people who do not care about you or your recovery.

Dr Hanauer and Ellen are the best. Dr Hanauer is world renown, and we are so blessed to have him…read moretreat my daughters Crohn's disease ! We travel to Chicago strictly for the care of Dr Hanauer because of the many GI specialist we have tried all across the country (and internationally), no other treatment plan works as well as that of Dr Hanauer. NM Hospital houses many super knowledgeable specialist, but anyone dependent on a service animal can tell you that many hospitals do nothing to help ease the complications and anxieties that come with being hospitalized with your service animal (the other Chicago hospital was unaware of ADA laws and refused to admit with the dog). For example, a Northwestern Patient Services Manager told me I would have to pay for this extremely high priced company to come walk the dog (her idea of support was to give me a paper with numbers of dog services - no help at all), but she never even mentioned the hospitals in-house dog walking volunteers!!! However, Ms LaKisha of Northwestern Memorial has alleviated this source of great fear and anxiety by volunteering to coordinate volunteer staff to come walk the dogs! Ms LaKisha of patient transportation is a legitimate ninja and master of transport services - including finding the time to genuinely care about patients AND service animals. If you have a service animal AND you require the best doctors in the country for ANY form of medical needs, this hospital is well worth the travel - just remember to directly call Patient Transport and ask for Ms LaKisha!!

Thersa Shaw is one of the most amazing employees that I have ever seen. I brought my grandmother…read morethere at the age of 95, needless to say it was quite a transition. I was worried about her and tried to visit her everyday. After she met Thersa my mind was at ease. They instantly clicked and became so close that Theresa became her new granddaughter. Anyone could feel safe and at ease with Theresa. She is the kindest. most selfless, and caring person that I have ever know and I've met some great people. Please recognize her as one of the best employees ever! Thank you Cydney Kirksey

Had a great experience working with Eric Mills after tearing a ligament in my ankle. Going into it…read moreI felt like there was no way I'd fully recover, but with Eric's guidance & support I'm happy to say I'm back to full activity with no pain. At each appointment I received 1-on-1 attention with deep tissue work and guided strength training on their full array of gym equipment. Eric was able to answer any question I had leveraging his years of experience; a true professional through and through. Can't recommend him enough if you're needing to battle back from an injury!

I've had great progression in healing of my foot injuries at Flow Physical Therapy thanks to Eric…read moreMills, my therapists! Eric is very thorough in his approach to my care including explaining the diagnosis assessment, recovery plans and providing the best care to my injury. Eric is kind and attentive very smart and knowledgeable. I feel so much more at ease having Eric as my PT knowing that he's doing all that he can to help me recover from my injuries. I really like the app Eric uses that I can practice the therapy exercises from home, on my smart devices. It is a great aide in helping me Use proper form. I highly recommend Eric Mills and Flow. The location is convenient right off from the Brown line. The area appears to have good parking. Everybody at this facilityis kind and welcoming. The facility is always clean and neat. I am so glad I made the switch from Athletico to Flow; I am ecstatically pleased with the therapy, the therapist, and service at Flow.

In 2013, I experienced a stroke that left me unable to see or walk. My wife sought what she…read morebelieved was the best facility for my recovery, the Rehabilitation Institute of Chicago (RIC) in Wheeling, IL. While the staff overall was exceptional, I did encounter one individual--an Asian man--whose attitude was quite unprofessional; unfortunately, (he was racist) I cannot recall his name. RIC truly excels in recovering mobility in the lower extremities, but I still struggle with control of my affected left arm and hand. If you're considering a recommendation for rehabilitation, I suggest starting at Advocate Medical Hospital. Dr. Lisip and an outstanding physical therapist named Lindsay are remarkable in their approach. Although Lindsay can be tough, she is also incredibly effective and compassionate. I advise approaching RIC with caution, but the experience at Advocate is one I would highly recommend. Anthony Charleston

Chronic pain affixed to hopelessness is how I lived when I met the providers at RIC chronic pain…read morecenter. I brought openness and receptivity and the staff, comprised of OTs, PTs, Psychologists and docs assessed me daily, and individualized my pain management. My decision to participate was a commitment to complete the program. I had measurable success in pain reduction using their tools. I'm better now. Significantly better. Living, laughing and physical. I am grateful for this therapeutic experience and encourage anyone suffering chronic pain to OPEN themselves to self management by seeking out this program.