I was shocked by how this office operates. A week earlier they confirmed my kids' insurance was…read moreaccepted, but the day before the appointment they told me it wouldn't be covered and that a "second opinion" would cost $195 per child. I've already been to two other pediatric dentists and never once was I charged for a second opinion -- so clearly this office is out of line. When I tried to reschedule, they insisted on a $150 "no-show" fee, even though they called me less than 24 hours before. This feels like a money trap, and I'm prepared to involve my lawyer. I will be taking necessary actions and reporting this office to the Texas State Board of Dental Examiners and the Texas Attorney General's Office - Consumer Protection Division. If any of you have gone through the same thing, please do the same so this practice is held accountable.

10/10 recommend !!! My child had the BEST experience here with the staff and Dr.Marshall! He can't…read morewait to see them again in 6 months!

A kid & parents dream! The best dentist office I've ever been to - almost no wait time as you walk…read morein you're greeted by friendly faces and a whimsy Alice in Wonderland theme that's fun. They have TVs with movies for the kiddos, games, toys to entertain. The office looks clean and brand new. My daughter loves getting a balloon and duckie at the end and walks away with a big bright smile on her face. Dr. Alice's love and passion for her profession and her office shines through, I can tell a lot of thought has been put behind everything she does. She has a great way to ease kids fears and does the cleaning quickly! Bonus: - Love that the restroom has a potty & sink for little ones, and a full diaper table. - Love the quiet room with pillows. - Love that they send email reminders for appointments. All in all top notch pediatric dental office, I would go anywhere else!

Dr. Alice and her team always make our dental visits fun and enjoyable. They are always quick to…read moresee us, see my little boys quickly and keep them entertained for their appointment. They have a great dental experience so they're excited to go back! They have special events for patients and so much more. We will be lifelong patients. Looking forward to my baby girls first appointment!

Great people! They keep my teeth clean and healthy! See you all again in six months! Cheers!read more

I'm extremely disappointed with my experience at this dental office. I arrived on time for my…read moreappointment, yet I was left waiting over 20 minutes with no communication or apology. On top of that, they tried to pressure me into getting new X-rays even though my previous X-rays were taken less than six months ago. When I questioned the need for additional X-rays, they continued pushing for them and ultimately refused to perform my scheduled teeth cleaning because I declined. Another concern is the constant staff turnover. Over the years, I've had three different hygienists, which makes the office feel very inconsistent and unorganized. Overall, the experience felt more focused on upselling services than patient care. I'll definitely be finding a new dentist.

Dr Farias is an absolute master of her craft! I had a chipped front tooth that had a not-so-great…read morerepair done by another dentist. I was not happy with my front teeth for almost 2 years. I was referred to Dr Farias because of her excellent bonding work. She fixed the tooth and even noticed some wear on another tooth that she took care of at the same time. I am so pleased, so happy with my results. They turned out beautiful and I feel confident smiling again!!

Called to make an appointment for my adult son with special needs. Was told they would have to…read morecall me back after they speak with the dentist. I got the return phone call and was referred to another dentist. She refused to see my son because he is special needs. He has no major Health issues. She simply refused because he is special needs. So heart breaking to be discriminated against because your adult child has special needs.

My grandkids went to Dr Joe for years. Then We tried to make appointments & no one returned our…read morecalls. Went to his office and there's a sign on the door saying he closed!! What about the kids records, no explanation!!!

Great job with my kids. I have four children, and we went there all of the time and never had a…read moreproblem. In and out fast.

I almost didn't make it to Fair Lakes Family Dentistry…read more I accidentally drove to the wrong dental office first--one where I had previously had a very unpleasant experience. Sitting in my car, I already felt the anxiety building because dental visits can be nerve-racking for me. When I checked my appointment again, I realized I was actually scheduled at Fair Lakes Family Dentistry, so I drove over hoping this experience would be different. The moment I walked in, the beautiful lobby and welcoming staff immediately shifted the tone. A.D., the dental assistant, called me back and introduced herself with such warmth that my guard began to lower. Our conversation felt natural and calming, which helped me relax before the appointment even began. Then I met Corey, the dental hygienist. When he spoke, I noticed his accent and asked where he was from. When he said Memphis, I smiled instantly--because I'm from Memphis too, born and raised. That small moment of connection turned what could have been a stressful appointment into something much more human. Corey listened as I shared my past dental concerns and experiences. His empathy, patience, and attentiveness made me feel like a person, not just a patient. As a counselor, I deeply value when professionals create a space where someone feels seen, heard, and respected. Corey did exactly that. Even during the procedure, everything was handled with gentle care and reassurance. Instead of feeling tense the entire time like I normally do at the dentist, I actually felt safe. If you're someone who feels nervous about dental visits, I highly recommend Fair Lakes Family Dentistry. Their team truly understands that caring for people means caring for more than just their teeth. Thank you especially to A.D. and Corey for making such a meaningful difference in my experience.

My dental appointment today 6/23/26 was on time and the cleaning was through and easy! Everyone was…read moreprofessional, friendly, smiling, courteous! I'm glad we found Fair Lakes Family Dentistry with a great dentist!

They were very patient with my 2 year old. He had an accident so we were there for his tooth. They…read morewere quick to see us and we were able to schedule an appointment the night before online. The front office ladies were very kind. I appreciated that Dr. Gainey took her time explaining everything to me and was very knowledgeable on the subject. We have a follow-up visit scheduled.

I just want to share how grateful I am for Dr. Foster and her assistant Raquel. They were…read moreabsolutely wonderful with my son, who is on the spectrum, during his dental appointment. He can sometimes feel anxious, especially if things aren't explained clearly but Dr. Foster & Raquel took the time to walk him through everything in such a calm and reassuring way. Raquel was equally amazing so patient, gentle, and encouraging the entire time. They made him feel safe, heard, and comfortable, which means so much to us as parents. It's not always easy finding a dental team that truly understands how to work with kids, and we're so thankful for the kindness and care they showed Nathan. Highly recommend them to any parent looking for a compassionate pediatric dental experience!

I have been to this location 2 different times, for 2 different kids, with 2 different insurances,…read moreand I had billing issues both times. This last time we went in and specifically asked if they take our dental insurance, we even brought the card, and they told us, YES. Well, to our surprise, we were charged 3 times for 1 filling and told it's so much money because they are not in the network. They either don't understand what insurance they work with or intentionally lie to get business. Either way, I will not be going back.

I am so glad that we found Cavity Patrol since moving to the area. Amazing care, wonderful doctors…read moreand they're so great with my little girl. She's actually excited for her next visit!!

Very nice staff!!! I take all my 4 kids with me been there for years!!! They have monthly…read moregiveaways. They have a waiting room full of entertainment that makes time fly by.

Don't go here my son had cavity and I told the doctors and nurses if they can check but they didn't…read morelisten they said he was good and they don't see anything no X-rays nothing. I trusted them, next visit I decided to change dentist and the found 10 cavities so now my 3 has to get fillings. I should've listen to my gut and left 1 year ago.