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    My Dream Bubble

    4.0 (1 review)
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    Balloon services

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    2 years ago

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    Bim B.

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    Balloons Decor - San Francisco Night balloons décor

    Balloons Decor

    (35 reviews)

    Financial District, SoMa

    The balloons were amazing. Best there is in the business. Thanks so much to the team that made it…read morehappen! They also went the extra mile. 5 stars for sure!

    Yury is not a pleasant person to work with, he misses a number of important details, and he puts…read morehimself first vs customers first. Background: I called Yury and placed an order for balloons for my wife's birthday on 11/16 and also paid him in advance. Attached is a screenshot of my Venmo payment to Yury on 11/7 saying "Balloons for 11/16 birthday event". It specifically says 11/16. Somehow Yury thought the event was on 11/9 as he had called me on 11/9 asking about details of the order. It was at that time I realized Yury had the wrong date as he was already making the balloons. I told him "no it is on 11/16" and he said all of his notes say 11/9. I know my wife's birthday so I am positive I said 11/16 and also my screenshot attached shows "11/16 event". The way I see it is Yury had 3 options at this point: 1. Put the customer first - Yury could think to himself: ok balloons are cheap, helium is cheap, and while he spent some time making the balloons, the customer may have been right here. He could have decided to just agree to fulfill the order on 11/16. 2. Find a middle ground - Yury could have thought, maybe he was in the wrong or maybe the customer was in the wrong, in which case let's find a middle ground / compromise. If so, he could have told me "hey I already spent some time/effort and materials in fulfilling the order, but how about I charge you for some of the materials and labor." Even if Yury proposed charging me for half of the total cost of the order, this would make some sense. 3. Put himself first - this is the option Yury decided to go with as he kept saying on and on that all of his notes say 11/9 and that he already made the balloons. Yury would not budge on anything. I even proposed to Yury: "ok how about you I pay you for a new order but you waive the $90 delivery fee for the new order" ($90 for delivery is a whole other issue where I feel like he overcharged to deliver within 5-10 minutes from his location). Even with this suggestion, Yury had to think about it and wouldn't give me a clear answer. Why is that such a difficult decision? Yury did not go and make a delivery on 11/9 so why would he charge me again for delivery the next week on 11/16? Makes no sense. Just use the $90 for delivery from my original order and apply it to my second order. Of those 3 options, I personally would have never chose option 3 if I were in Yury's shoes. If there is a Venmo payment showing 11/16 and the customer is saying it is his wife's birthday, it is likely 11/16. For that reason, I would have chose option 1 or at bare minimum option 2. However, Yury decided to put himself first here. Not the type of person I want to do business with personally and this is the type of person you would be working with if you choose to use Balloons Decor. Aside from the date of the event (which was very very important), Yury also got my order wrong. He sent over a quote, I told him no this wasn't what he discussed, and he realized and acknowledged it was his bad. People running a business need to be DETAIL ORIENTED, otherwise it can put customers like myself in situations like this. Lastly, Yury just isn't a pleasant person to talk to or work with based on my personal opinion. I would avoid this business.

    Balloon Decor - Modern all-white balloon arrangement with black ribbon accents and "Happy Birthday" sign, perfect for a chic and stylish birthday celebratio

    Balloon Decor

    (27 reviews)

    My company worked with Balloon Decor to create a balloon arch for a colleague's retirement party,…read moreand they did such a fantastic job that I also hired them for my 30th birthday party! Lovely family-owned business, very easy to contact, and they truly went above and beyond to bring my vision to life. They started off by asking for a budget and color theme. I sent a few inspo pictures and let them do the rest! They even visited the venue beforehand to take measurements and walked me through their ideas. We ended up with a giant LED "30" sign and several balloon clusters and arches. My theme was "emo prom" and they even made tabletop pieces with "emo prom," "elder emo," and "it was never a phase" printed on! Problem solving was also amazing! There was an issue with the venue and the balloon placement we had originally planned for, but they were able to find other ways to use some of the balloon pieces at the last minute and still made my party look amazing! I would recommend them again and again.

    Found this gem at the Burlingame Farmer's market and placed an order for my executive team at work…read moreand everyone loved the presentation and the eclairs. I left the meeting with everyone asking where it was from because they wanted to order it for their team. I worked with Andrew by text and he delivered it promptly to my office at a time we both agreed to. He even threw in an extra cherry pie and some extra macarons for me! Five star experience all around for presentation, taste and service! I remember I loved the mousse cakes from the farmers market so I will need to order it next time. Can't wait until my next order!

    My Dream Bubble - balloonservices - Updated June 2026

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