the bad reviews are right!!!! BEWARE!!!!! of this place took an eye exam bought a pair of glasses changed my mind wanted a refund on my glasses they want to stick me with a restocking fee???? the Stanton optical website and customer service representatives verified it's a full refund!!!! Not a 20% restocking fee read more

I only went to this place because they advertised how quickly you get your glasses back. My old ones died and I desperately needed a new pair. I should have read the reviews. It's been almost two weeks and I still haven't gotten them back. I can't drive at night, I'm constantly getting headaches since my job is literally nothing but reading all day, and the headaches are making me irritable on top of that. Anytime I call there are no updates or anything that can be done to expedite the process. On top of that even with my insurance (which is really good) I still paid $245 out of pocket and my insurance actually covers $225 of my frames. If I had just gone to my normal optometrist I wouldn't have had a co-pay. These guys are crooks and liars. I only broke down for the fast service but that never happened. So I'm still wandering around blind and waiting for my script! read more

First it was incredibly expensive. My sunglasses broke 2 times in the first 6 months. My regular glasses has a coating on it that started to deterate less than a year. It's been one year and they are getting worse every day. I don't use any wipes or chemicals to clean them only the cloth that they gave me. I had glasses previously that lasted 4 years but my prescription changed and I decided to give them a try. Do not recommend read more

Stanton Optical - Can't see it very well in the light but coating is coming off. - Eyewear & Opticians Near Me - San Antonio, Texas

I don't know why this place is in business. I was double booked and couldn't be seen at my appointment time, although I was booked twice assuring I would be seen. The girl was rude, offering no explanations. I asked what about later on today because they close at 7. No, they stop taking patients at 5. I also inquired about walk-ins, no they don't accept walk-ins although they advertise it. Lastly I asked for Sunday appointment, no they are closed on Sundays although on door, it says they're open on Sunday. All the time I wasted on these people when I could of just gone to Walmart. Really, really bad service... read more

I went in 3 hours earlier then my friend's appointment to see if they could help him with a fix before going to work. Not only was Pedro able to help me with my friends order, but upon seeing the poor condition of my current glasses, Lo'Shern fixed my glasses, to a point where I verbally said "Oh wow!" Out loud. Definitely going back as a customer next visit! read more

Stanton Optical - Both nose guards are brand new as well as screws for my frames. - Eyewear & Opticians Near Me - San Antonio, Texas

This place is a rip off. Don't believe their 2 pair with exam for $79 because it's false. I went there last week and those 2 pairs were $600 not $79. I ended up with plain glasses, no extras and still cost me $160. They have a 30 day money back guarantee but don't tell you if you return the glasses you only get back half your money. The exam is virtual and not good at all. I can't even see out of the new glasses. Waste of time and money. Do not recommend at all. read more

First of all, the staff here is very friendly and welcoming. I've had my eyes checked here 2 years in a row and will keep coming back! The price is right, and they offer a lot of additional options for glasses and contacts. I've always wanted Blue light anti glare lens and now I do! The store is really clean. You can try the glasses and they clean and sanitize them right after you try. Safety first! Again, thanks to the wonderful staff for their help! I will be back next year! read more

They are a total rip off there gonna try to stick you somehow .On top of them falsely documenting that you pick up glasses they want to say that they are trying to help you .DoNot Sign Anything watch everything you sign or all information you give especially the gen McMullen location with the manager Mallory read more

I have been going to Eyelab in the Forum in San Antonio Tx for about 3yrs now and they never seem to amaze me.Im not sure why their ratings are so low, but I have never had a bad experience. Morgan is so sweet, great customer service, I look forward to seeing her everytime I visit there. The other young lady I believe was Jaylin (sorry if I got the name wrong) but she was helpful as well and the male that fixed my glasses in 10 minutes. Keep up with the great service read more

So happy I came here! I haven't bought glasses in a very long time, it was also my first time getting contacts (I had no idea what to ask for or what to expect) they made the process so easy and affordable. Michelle and Lo'shern were very helpful and attentive, as someone who is super indecisive I was nervous about picking my frames and Michelle really helped me pick out the perfect ones! She even had me try on frames I would normally never go for just for fun :). 10/10 super happy I came here! read more

Did a walk in today and they were able to help me out immediately. Worked with Chrissy and she was great! So nice and I got an exam and my contacts ordered with no problem. I Will definitely be going here in the future and would recommend to family and friends! read more

They are nice till they make the sale They promised 7-10 business day max but didn't received them on time and they couldn't give me any excuse either they told me to just wait nothing I could do about it My whole family order our glasses from here but no more read more

Don't waste your time! Over 900 dollars for glasses! And front staff can't keep their story straight. When talking to the manager an employee was interrupting. She could tell the manager couldn't keep his story straight so she decided to chime in also. Don't waste your time or money! I paid for 4 sets of lenses I'm only getting 3 because the lab through the other set away. read more

I had a good experience. They did my exam fast since everything it's with high technology. Left with my contacts on hand. I picked my frame while waiting for my turn for exam. Good variety. Excellent staff very professional. read more

I don't recommend this place I paid a lot for my frame broke within 14 months. They won't help you to try to work with you or discount to by the frames. Don't buy anything from My EyeLab read more

If you need a new prescription for contacts or glasses, this is definitely the place to go! All the staff is super sweet and they really work with you to help you get the best deal. I recommend asking for Lo'Shern, he explains everything so well, is super patient with you, and has the best upbeat attitude! This is one place I'll definitely keep coming back to. read more

Run away...No 2 pair for $95 deal...we paid $190 for just our exam and walked out with no glasses, people looked like they had no idea what they were doing...was not told it was a virtual doctor, so many technical computer issues during exam...They were going to charge us $400 each for to complete pair of glasses...worse eye exam in my life... read more

Fast and friendly service! I liked the staff and interesting technology in regards to how the conduct the eye exam. Recommended!

Definitely recommend! Lo'shern Diaz was a big help and was great at explaining everything I needed to know. Only thing I don't like is having to wait for my glasses. They have an awesome selection though! Totally happy. read more

This is the worse front desk I have ever seen. My mother and I had an appointment that she placed over the phone and they told my mother they accept her insurance. When we arrived a lady greeted us but then a red curly haired lady stepped in and had such a bad tone to my mother she cut her off saying that they don't take my mother's insurance and that it would only be a discount. That's bad business saying they accept one thing but then say otherwise and then giving us attitude about it. Worst place ever don't even bother walking in their front desk is rude. We were about to speak to another lady that seemed nice, but that woman cut her off and didn't even let her speak. If I could give this place a zero I would. read more

the only reason i bumped this down to 1 star is because i got a message that was "good news, your glasses are ready". When i got there, they were in fact not ready. Waste of time. Do not recommend. read more

First of all the people are extremely kind. God bless them. I called and got a same day appt. & the person on the phone explained to me that a contact lens/glasses exam is 89.99. What a deal. I'll go today! Woot hooo! Not true. Contact lens exam is 149.99 and If you get contact lens or glasses then the exam is 89.99. Ok so I'll just get a glasses exam. Great. $89.99. Glasses are progressive of course. So I'll need premium progressive. Of course. $407.00 not including exam. No thank you. I walk out with a glasses exam for the low price of $95! I felt so violated. read more

The staff was great for the most part. A young man by the name of Mr. Pedro was very helpful and My Eyelab would do well to keep this young man employed as he is an asset to the business. There was also a young lady who work there by the name of Jen, Jennifer, or Jessica, she was also very helpful too. [Sorry for not remembering your name miss.] Also, a women by the name of Leslie was very helpful, kind and professional. I have experienced some delays in getting my contact lenses, but the staff as a whole has been VERY accommodating i.e., issuing more temporary contacts, giving me more contact solution etc. So all in all My Eyelab is a great company with good employees and I will do business with them in the future. read more

I was prepared to be quoted nowhere near the 2 for $59 advertised on the building...a company's advertising is rarely accurate...but even before they started lobbing on extras due to my 'high prescription' etc, we were already 220% higher than advertised. I'll head back to Sam's or give Zenni online a try. read more

Please avoid this place they're very unprofessional and lie about prices. As a patient who is cash pay and does not have insurance I make sure to ask for costs up front so I'm well prepared financially before arriving. Red flag #1 was when they rescheduled my appointment without asking me. Luckily we were still able to make it to our appointment. Once there we sat down and passed on looking at glasses because I order my glasses online. RED FLAG #2 A gentlemen proceeded to ask me if I was single or double vision. Mind you we're sitting in the waiting area with other patients around that can hear him ask me all these medical questions. He asked for my glasses I was wearing at the time to check and came back with the wrong answer. He also proceeded to say I had astigmatism based on my glasses which was incorrect as well. He said these things out loud where other patients could hear. At this point something told me to ask about costs and yup! Sure enough the prices I was told on the phone we're NOT the prices in this gentleman was telling me. At this point we left. What a waste of time! read more

I am going to seriously suggest that your sales women get some training. Went in last week to price glasses and contacts for my 2 kids and myself. With their buy one get one sale...I was going to pay $725. How the hell!? Ok..gave my insurance information...$650! I was informed by your salesperson that my insurance only covered $75 for frames and does NOT cover lenses. Complete lie! I've had this insurance for 16 years. This isnt the first time I'm using it. Nothing has changed. She quickly started mentioning my budget and payment plans. I NOPED right out there. Y'all were quick to try and cheat me. Folks. Really. Go to EyeMart Express on Ingram. My kids each got 2 pair of glasses (my insurance covers frames up to $150 AND lenses) each along with a year warranty. I only paid 70 out of pocket to cover the anti-glare lenses. Dont be duped out of your hard earned money. read more

Do not go here!! They are horrible! Not only Was my rx wrong but they are very inconsiderate and rude. I finally was granted a refund by mail had to wait 30'daus then once I deposited into my bank my refund check had stop Payment on it , I have no idea why it now I'm fighting to get my refund again not to mention the fees and inconvenience this has cause to my Personal bank account. Stay clear from this place if you enjoys peace in your life. This has been nothing but a hassle. read more

I had an amazing experience at my eye lab! I made my appointment 5 minutes before I walked in and I was able to go through an eye exam, choosing frames, and checking out within 45 minutes! There is a large selection to choose form and I received a free eye exam! I'm so happy with my choice to get new glasses and the staff is amazing and friendly. read more

Same as other reviews - I made an appt, they promised they accept my insurance. When I arrive they tell me they do not. So I leave. Ridiculous. read more

Do not purchase your glasses through them.... they do not live up to timelines with out any real reason as to why they will not meet their 7-10 business day timeline read more

First time coming in. They are very short staff so be prepared for a wait. They didn't sanitize equipment where clients place they're foreheads and chins. Glasses on display were filthy, yes it's to be expected to see prints but it was beyond that just a few prints. The employees do get rude and talk back along with facial expressions. Meanwhile at the visit there was a customer stressed out about his glasses because of some sort of inconvenience. Eye exams are very pricey if not in network. An associated starter being sassy stating that I was told about the exam price when indeed no one did because the appointment was placed through a website. Never have I felt so irritated with a eye exam office. I would not recommend to anyone. Please be sure to ask prices before wasting your time. They will forget to mention it. read more

WARNING! Bait and switch prices, I was quoted $45 for an exam, then arrived and was told it was $90. After reading Google reviews I realized that this is a regular thing they do, they say low prices to bring you in, then raise it and say too bad. This issue of baiting customers has been ongoing for the 2 years the place has been open. Then after all that, they told me that their Telemedicine doctor, couldn't give a prescription to correct the vision to 20/20 the best he could do was 20/50 and he said go to a specialist... wtf?? So much more to say about the 3 children they had running the place Specially the girl, terrible attitude...but then this review would be too long.. Point blank don't come here, or near any Eyelab they'll rob you, save your money and time. ***And to the "Owner/business manager" who replies to this post. Stop lying and saying you're going to fix the issue when it's clearly not being fixed. I have contacted the BBB I hope your business gets sanctioned. read more

Came in for an eye exam and the employee seemed in a rush to attend to me as if she had better things to do. You could sense attitude, didn't appreciate the service as a customer so I left. read more

Do NOT come here! I've been wearing glasses and contacts for twelve years and counted 11 red flags during my visit here. I told the staff that the contacts they fitted me with caused double vision and they told me I needed to give my eyes a week to adjust. Ummm...no. You are supposed to see instantly. They also took pictures of the OUTSIDE of my eye and didn't look inside. They got pissy with me when I told them I didn't bring my glasses because I was here to renew my contact prescription. They also forgot to submit part of my paperwork to the virtual doctor (yeah, you talk to a dr on the television and phone on speaker), so I waited longer than I should have. Went to a doctor elsewhere and they confirmed the prescription was way off. read more

I got 2 pair of glasses a year ago and had a year warranty on them. On March 9, one of my pair of glasses broke so I put them in to be fixed. It was supposed to take a week. Each week, my expected fix date was adjusted and changed to the next week. This happened for 3 months until my order was cancelled. I did not receive a phone call or any type of explanation as to why it was cancelled. I went to the store today(June 8) to try and get some type of resolution. I was told they were cancelled due to not being in stock, which is fine, I understand, but it's a little aggravating that it took 3 months to come to that conclusion. The individual who I was talking to said that I may not be able to get another pair without another eye exam because it has been a year since my last exam and kept insisting different things that involved spending more money. I told her that no, that doesn't make sense because I filed the warranty in March so it wouldn't be my fault that the glasses weren't ready in time. Moving on from there, I picked another pair of glasses thatwere the same price as my other glasses. Then, I was told that I would have to pay $140 to have my lenses placed in the frames. So, I told her no, that's not going to work, it isn't my fault that the glasses I want, that I have a warranty on, can't be replaced, so why should I be responsible for extra cost incurred based on their mistake? Instead of answering my question, she told me that I was going to need to be nicer to her. To the best of my knowledge, up until this point, I was being as polite as possible, good body language, not yelling, etc. But I was aggravated because I'm being told to pay extra because of their mistakes. So at that point, I told her no I won't be nicer, I'm not paying more money on something that has taken way too long for a pair of glasses that aren't the ones I wanted anyways. Finally, they found a frame that fit my lenses and replaced them with those. I think it's ridiculous that every step of the way, they kept looking for more ways to make me spend more money. In total, I paid around $700 for 2 pairs of glasses and an exam. I don't think it's necessary to keep squeezing more and more money out of customers. Especially when I have waited patiently the whole time on an issue that was handled pitifully by everyone involved. Then to have the audacity to ask me to be nice, simply for refusing to allow them to make me pay for the mistakes made on their end. Anyways, I have been a long time customer and will never return to any myeyelab or recommend them at all. Please fix these type of things for your future customers. If you can't provide what is promised in a warranty, then don't offer the warranty. read more

So i came here a couple of weeks ago i went ahead and got exam for contacts only. The lady who checked me in was super nice , filled out the paper work and waited for my exam. The exam with the dr how ever seemed pretty rushed. Due to wearing a mask the lenses where fogging and i was telling the dr, the dr continued to ignore me so i spoke up and told him that i could NOT see. He then called for assistance and told the lady "my patient states she cannot see" the lady who came in looked super annoyed with me ( this would be the lady that was rude to me when i came back to pick up) , cleaned the lenses and walked out. The exam was complete and then we proceeded to order the lenses. They let me go home with one pair of contact lenses , the lady was not informative about what to expect since i never wore contact lenses it seemed like she wanted to just get me out of there. A day goes by and i realize that i do see good but not clear. I didn't know if maybe i had to get used to the lenses since i never wore them before so i thought I'd maybe give them some time to adjust. 2 days went by and i decided i wanted to go back. I returned back to the store and told the lady what i was experiencing and she insisted that maybe it was the brand of contact lenses so she switched them out and had me try different ones. I continued to tell her that i still couldn't see clearly and the Lady became frustrated with me. She rudely told me "i don't understand what you mean" and me being the costumer you could imagine how frustrating it was to me because i couldn't explain to her how i was seeing. She kept making faces at me and rolling her eyes because i continued to tell her that i couldn't see well still. She then told me to try and use the brand she gave me and stated that i can't get a stronger prescription because it will "hurt my head" but i told her that my head was already hurting because my eyes where trying to adjust to lenses that i couldn't see out of. She then told me to wait in the waiting room and try to get used to them. I was really trying because I'm not a customer that just complains for no reason. I then hear her telling the other lady's ( Very mad) that she don't know what I'm talking about and she's tried everything and i claim that i still "can't see" she then continues to tell them that if i can't see in these that maybe i shouldn't wear contacts at all and stick to glasses. I got up really upset and wanted to just leave. She was obviously very very annoyed with me and her body language said it all. I then asked for someone else because i felt SUPER UNCOMFORTABLE. Another VERY nice lady helped me did exactly what the other lady did and insisted we do another exam. The lady did the exam super slowly with me and repeated steps if i had to. Sure enough my prescription was way stronger than the first one we did ! Once i for the other prescription i instantly saw better ! This will be the last time i will be going to this location. Even at pick up the lady was super super rude. read more