"Holding my clothes hostage!" Apparently once you drop your…read moreclothes off here, they belong to the dry cleaner now. Dropped mine off Tuesday afternoon (didn't know they don't clean on Wednesdays ), and when I asked for them back uncleaned, they refused! The girl at the counter said she "can't touch them," gave me a fake manager number (it's just the store), and told me to come back tomorrow -- after we leave town. So now my clothes are being held hostage overnight. Absolutely ridiculous and zero customer service.

I took several clothes to a listed dry cleaner. Upon inspecting them, I noticed that my wife's…read moresweater had pink stains. I informed the clerk at the location about the stains, and they assured me that the sweater would be cleaned free of charge. When I returned to pick up the sweater, I found that it had been further damaged. The color was uneven, suggesting they had used bleach or some other chemical to remove the stain. I explained to the clerk that the sweater was now damaged. The clerk claimed the stain was caused by perfume and denied responsibility for the damage. I informed them that my wife does not use perfume due to her sensitive skin and allergies, but the clerk still refused to accept responsibility. I am extremely upset by their poor customer service and refusal to acknowledge their negligence.

We have a California king size comforter that is too large for our washer and dryer so I was on the…read morehunt for a larger unit to get the job done. Luckily this place is a short drive from our house. It's a nice newer looking facility that is clean. The staff is nice and welcoming. They're use recharge cards for payment. Easy system that will give you bonuses for spending certain amounts. These machines will allow you to run longer cycles and pay upfront unlike other similar places that just have 1 setting and force you to have to return every 20 mins or so to pay and start another cycle. Highly recommend if it's near you and you find yourself needing to wash larger items like us!

I don't frequent laundromats often, but I needed to wash a large blanket and mattress pad which…read morerequired a heavy duty washer. I browsed laundromats on Yelp and came across Spotless. It is located next to a gas station. Parking is limited, but there are a few extra spaces on the side of the building. To use the machines, you'll need to purchase a card and load money onto it. The card is $1 and can be purchased at the kiosk. You can also use the kiosk to add funds to the card. If you need assistance, there are employees at the counter. They were young, but very polite and helpful. The counter area also had laundry supplies for sale. The heavy duty washers ranged from $8-9. Some of the washers are tall so pouring detergent, fabric softener, etc. into the compartment may be difficult if you're short. I didn't realize it until after the fact, but they have step ladders that you can use if you need a boost. The employees were using them to clean the tops of the machines. They have lots of rolling carts which came in handy. They even had some laundry baskets for customer use. The laundromat is quite spacious and there's plenty of seating. They offer free water and have vending machines too (or you can grab a snack at the convenient store next door). If you need the WiFi password, just ask one of the employees. I noticed a TV in the middle of the room, but it was muted. There's also a few video poker machines. The name says it all. Spotless Washateria is truly spotless. Employees were cleaning machines, mopping floors, wiping down the folding tables, etc. on a regular basis. I'll definitely return the next time I need to do heavy duty laundry.

Do NOT take your clothes here! They are a RIP OFF! I came to get 2 shirts patched because they had…read moresome minor holes in them, CHEAP shirts I bought on SHEIN for like $15 each. They charged $48 FOR BOTH SHIRTS! Who do these people think they are charging more to patch up a couple simple holes in shirts????!!!?? I refused to pay for the shirts so it's basically like they STOLE them from me and are holding the shirts HOSTAGE. Worst customer service I've ever had at a dry cleaners. STAY FAR AWAY FROM THIS PLACE! YOU HAVE BEEN WARNED!

I am beyond impressed with Tide Cleaners Pearland they consistently deliver impeccable results with…read moremy clothes!

Very professional and the communication via text as a reminder of item. I value the consistent…read morecommunication

I took in about 20 pieces of clothing and was surprised on how inexpensive it was. They give 20%…read moreoff if you prepay and added another 5% off on top for military discount. They put it in their computer for my account so I never have to ask for the discount again. Quick turnaround, friendly, no hassle about paying in cash vs card like other small businesses do.

Been going to this cleaners for years. I established a great connection with Toni who displays…read moreawesome customer service. My husband purchased a nice western shirt & drop it off unworned for cleaning. It wasn't back in 2 days as describe. When he picked it up it was damage. We've never had any issues but since new management has. Even onboard it went downhill. The new owner doesn't want to reimburse the cost. We've produced the amount of the new shirt to the owner but refuse to compensate the damage shirt. I refuse to continue doing any business at this cleaners. BEWARE if you continue!!!

Spent $55 on a bunch of laundered linen clothing all high end, they sent back my white linen RL…read moreshorts covered in blue marks. I got home put them on and noticed it as I was walking out the door. I went right back the next morning and the lady had an attitude about saying I wore them insinuating it's was I who made the stains.

Amazing place for local dry-cleaning service. Convenient overnight bin drop-off. Service is always…read moregreat.

I took my business to this place recently since I wanted to support a local business rather than…read moreuse Tide. The lady running the shop is a friendly person to talk to. One of their windows advertises "in by 9am, out by 5pm", but she instructed me to return the next day for pick up even though I dropped it off around 8:30am. My 2 piece suit and dress shirt ($19) came out clean. I paid with cash, but card would have added an additional surcharge. I'm a little hesitant to return for that price, but I have no complaints about their service.

After 18 years of being a loyal customer, the owner, Syed Mohammed, decided to engage in deceptive…read morepricing . We drop off cleaning every week. Last week we dropped off two coats (one heavy, one an all weather coat). We were charged over 40 dollars. While I thought that was exorbitant, I paid it. Imagine my horror when yesterday, I picked up my coats and was told I had to pay an extra almost 8 dollars because the owner decided there would be an additional fee for the good of the coat. No one called me to ask of the extra charge was ok. I was told that if I didn't pay it, I could not get my coat because the service was already performed (even without my knowledge). I immediately asked the person working g there why I wasn't called and asked if this was ok, she said she didn't know why Mr. Mohammed did not call but that I could reach out to him. This is my version of reaching out as is the BBB complaint I've filed. Who does this to anyone... especially long term loyal customers. Until yesterday, everyone in my family (5 people) came to Jill's cleaners weekly. You just lost all of us. I hope overcharging us for a coat was worth it.

Just keep driving past this cleaners.... There's gotta be something better on this side of Pearland…read moreas far as dry cleaners go. Heck.. I would drive across Pearland if I needed to. It had been a hot minute since I've been there but have always had great service. The quality of customer service is now LACKING greatly. I ran in to drop off several shirts to be cleaned and pressed, first off.. the counter person Frances didn't even say "hello" -but she sure let me know immediately the shirts smelled of cigarettes ! Great Frances!!! Your establishment stunk of sewage and dry cleaning chemicals yet I didn't call you out on that. Then she proceeded to check every cleaning label on them making sure to weed out a few she let me know I could just wash myself.. I work in customer service and I really was shocked at how put off she was at the 7 shirts I had. I had my husband go pick them up, cause I was not going to deal with her again -when he called her out for the way she acted yesterday regarding the shirts and attitude- All she said was." that is just not how things went down." Yes ma'am that's how it went down- and because of that I won't be coming back. I'm actually mad at myself for paying the $27 for your 10 minutes of crappy attitude.

I have been coming to Bet Cleaners for about 5 years now. I actually brought one of my white…read moreblouses that was ruined by another dry cleaners and was left with black marks all over. I wasn't expecting it to be salvaged but this place did an excellent job and were able to remove all the marks. Ever since then I have been a loyal customer and only come here even though I do not live in Pearland anymore. The owner is very honest about the turn around time and how long it will take to get my clothing back. I have left stuff there for months and they have never misplaced any of my clothing. The owner is very kind and always helpful with any questions I have about tougher stains on clothing. Definitely recommend this dry cleaners to everyone in the Pearland area.

My two visits to Bet Cleaners were less than pleasant and if I were able to give a review that was…read morelower than one star I would. Before visiting Bet Cleaners, I called to find out the cost of cleaning a ladies suit jacket (I had eight, so I was a little concerned about the cost). I was quoted a price of $5.99 by the man on the other end of the phone. I asked if there was any way he could offer me a discount if I brought in eight jackets and to my delight, he lowered the price to $3.99. When I arrived at the cleaners, I handed my eight jackets to the gentleman I presumed I spoke to on the phone (he confirmed I was correct). He entered my information and the number of items, and I noticed the cost of ladies suit jackets was already $3.99, seems I wasn't really getting a discount at all...in fact, he was apparently going to over charge me at $5.99 if I hadn't asked for a "discount." I pointed out what I noticed and he over talked me and acted as if he didn't really know what I meant. I was annoyed but decided it didn't matter and left the cleaners. Two days later I arrived at the cleaners to pick up my jackets and received some of the worst customer service I have received to date in my life. When my jackets were brought out, I looked over them, as I always do when I pick clothes up from the cleaners. I noticed the lapels on two of the jackets weren't laying properly and when I pointed it out, the same gentleman from two days before came unglued. He yelled at me and told me it was the way the jackets were placed on the hanger, and it was fine because they were clean! So I asked him to hang them on the hangers correctly since they weren't right. He rearranged the jackets on the hangers and the lapels were still not laying properly. I asked if he would be able to press them again so they would lay flat. He told me nothing was wrong, it was the movement of the jackets when they were transported and they would be fine. He yelled and I do mean yelled, and told me if I have a problem with it then don't come back! I was embarrassed and offended for a couple of reasons, not only did I have to pay $42.25, but I was yelled at in public by a stranger for something that was not my fault. And to add insult to injury, I still have to take my two jackets somewhere else in order to have them pressed again to get the lapels to lay correctly. Take your business elsewhere because Bet Cleaners does not care about you, your clothes, or repeat business.

The guys just never disappoint. Quick, reliable. Top notch service…read more And polite and agreeable as the icing on the cake. I transferred from a repeat customer to a loyal one. Thanks, guys!

From the moment I called to inquire about services to drop off, I had exceptional service. Every…read moresingle employee there is amazing, kind, friendly, and they truly care about your items. They took extra care of my duvet since it was delicate and it came back perfectly. They came to my apartment for pickup and dropoff and shook my hand and had a smile. Made me feel so comfortable and taken care of through the entire process. I don't normally write reviews but I genuinely couldn't recommend them enough.

Went above and beyond. Need some work jeans back in time to go out of town and they made it happen…read more Best quality I have seen

I am not able to post an additional photo to my original review, but here is a text from the owner…read morethreatening to take action for my negative Yelp review.