I had a very disappointing experience with Ric Henry Auto. When I brought my vehicle in, I clearly…read moreexplained all the diagnostics I had already performed myself -- including the code my personal reader pulled and the compression test results. I came in specifically seeking further diagnosis to understand what was actually causing the code. Instead, they simply hooked up their own code reader, told me the exact same code I had already reported to them, and then recommended a full engine replacement for around $15,000. I was charged $250 for information I had already provided when I walked in. When I asked about deeper diagnostic work -- the kind I believed the diagnostic fee was supposed to cover -- I was told that would cost even more. I was under the impression that a diagnostic charge meant they would actually diagnose the problem, not just read a code and upsell a major repair. I got a second opinion from a reputable local businessman who actually took the time to diagnose the real issue. He is repairing the problem for about $5,000 -- far from the $15,000 engine replacement Ric Henry Auto claimed was necessary. Based on my experience, I strongly recommend getting a second opinion before agreeing to any work here.

Prior to purchasing my wife's Mini Clubman I was concerned about quality service here in San…read moreAngelo. Just by chance while fueling my truck a young lady pulled up in her Mini Cooper. I asked her if she lived in town she said yes, I then asked where she had her Mini serviced. She said the only place she trusted was Ric Henry. She went to explain how Ric has been keeping her Mini trouble free for years. That's what I wanted to hear because I wasn't going to drive DFW for an oil change. Now that we have purchased our Mini Ric is servicing items that are OEM or are at designated service intervals. The car runs great and Ric Henry will be a big part of maintaining that status.

I was having issues with my A/C not working, and this was in the middle of summer last year. Any…read moreother place around town probably would have charged me an arm and leg to touch it considering it was high demand and HOT out. I told the experts what issues I was having and noticing and it didn't even take them an hour to tell me it was just 1 inexpensive part to replace. They ordered the part, which took a couple of days to come in. They replaced it for me, and for the last year it has been working just fine. I wanted to give it some time between service and review to make sure everything still holds to this day and I am proud to say I'll be a new customer for life.

Took my 1999 Corvette to 'Complete Automotive Care' (Complete Car Care) to replace the Instrument…read moreCluster Ground as it showed via Diagnostic. They did an Outstanding job, through and fast, and replaced everything needed. Took it on on Dec 30 and it was completed early afternoon on the 31st. Couldn't ask for better service. Complete Automotive Care is A+ and 5+ Stars. All our cars/trucks are now going to Complete Automotive Care (Complete Car Care).

Last Saturday my daughters and I were traveling back to San Angelo from San Antonio when I learned…read morethe light bulb which powered my left turn signal light in the front of the vehicle was out. Thankfully, the rear light worked but it was blinking a million times a second which warned me that it was next to fail. I thankfully and prayerfully made it home safe and called Mitchell Toyota yesterday (Monday) to see if they had any appointments to get my light fixed. The Customer Service Associate told me to come in after 1:30 p.m. and I was seen as soon as I arrived. I went to the Parts Department and was helped by a very pleasant Associate who gave me a "Military Discount" on the bulb I needed. What's more, Toyota DID NOT charge for the Labor of installing the bulb (Fist Pump! And Fist Pump Again!) I waited about 30 minutes in the Waiting Room after paying for my bulb, but was very happy to learn my vehicle was ready. While I have read the previous reviews, I am glad to report my experience was everything that I have come to expect of Toyota after having owned one for almost 20 years. While in San Angelo, I definitely plan to come back to this location for my automotive needs. Until the next bulb blows ~

Called this dealership on Tuesday to set up an appointment to have my 2022 Toyota Tundra serviced…read more The lady at the service desk spoke to me in a manner unbecoming a business who actually NEEDS all the business they can get. She sounded irritated and as if I interrupted her - perhaps she was busy on her FB page - not sure - but very unfriendly! I then called the front desk/reception and again spoke to someone NOT TOO friendly, but also not rude. I asked to speak to the GM - was then told he was in a meeting. I asked WHO he was, to which she at first sounded reluctant to give his name - then after asking again - she said it was "Sean". I asked her to please ask him to call me - she said she would give him the message. Today is Friday, May 20th, and NO call has come from "Sean" - the GM! As a business owner for many years, I am amazed how businesses like this are still in business! Is it ONLY about selling new vehicles (but then) they even suck at that! I went to them over a year ago looking at trading my 2018 GMC with very low mileage, and buying a Toyota Tacoma (I ended up buying a BRAND NEW one from Brunner Toyota in Brownwood - which means they lost that deal) - I was told by the "salesman" that he cannot give me a price on my GMC and that he needs to speak to his manager and that they will get back to me! It has been over a year, and I still have not received that call! Bet you IF I ran my business like this, I would not be in business, let alone employ people who do not know HOW to speak to potential customers! I will now take my vehicle to Abilene to get serviced - yet another loss for this business! It seems that they THINK they are doing us a favor by "servicing" our vehicles - forgetting they are getting PAID to do it! Really, is this where we are heading as a society?

Took my truck with complete confidence and got Screwed over! The fix lasted just long enough for…read moretheir "warranty" to expire... the warranty they wouldnt tell me when it expired until i told them the problem...how ironic...the last fix was $456 and i wasnt surprised that the next fix would require a complete unit change (a/c) for a total of $1250.

FAST, FRIENDLY and FAIR. We have had some issues with one of our cars and we've had some…read morenot-so-good luck with mechanics in this town. We decided to try Rudy's based on another Yelper's review and we are so glad we did! John (manager) is super friendly and he did a good job of explaining the work (and pricing up front) that would be done. He also saved the parts to show us what they looked like and why they needed repair - up front and transparent with his work, no shady business here! The turnaround time was quick and so was the checkout process. We really enjoyed (as much as one car concerning a lemon car) giving these guys our business and they will be our first choice for car repair if needed in the future!

I recommended you to a friend after reading one of these reviews but her experience was not good…read more Her car was left in a mess and you recommended very expensive repairs that she was not at all able to have done. She ended up taking it somewhere else and they fixed it for a quarter of what you quoted. Sorry guys.

Kelly is one of the last trustworth mechanics in America. We got towed in after hours with a…read morebusted transmission while on a cross country road trip in our RV. He quickly had a new Jasper Transmission ordered, and was more than welcoming to us. It took several days for our parts to arrive, and he offered for us to stay in our camper on his property for free. He even let us connect to his electric to run our air conditioner. I watched the employees of Kelly's Auto Shop for a week, and they were absolutely always the pinnacle of professional and kind. Bryon is an extremely knowledgeable expert in auto repair, and could diagnose problems immediately and have them fixed in quick order. Kyle is a by-the-book perfectionist who treated every vehicle as if it was his own. He's young and smart, and a fantastic person. Kelly (the owner) is a great "old style" mechanic. He's worked on every kind of vehicle and seen every type of problem. He's well versed in cars and also isn't afraid to get his hands dirty and fix something when it needs fixing. Kelly and his entire crew are great people, and you'd be foolish to use any other repair shop in town. These guys are legends.

Went to the Valvoline down the street off of Southwest Blvd for a simple oil change. They took off…read morea metal cover from the bottom of our car to show us it needed to be replaced, which we already knew and planned to have fixed in a week when we went home. We told the Valvoline people that and they tried to make us replace it with them. Said no. They put it back, but the second we get on the highway this piece starts dragging on the ground!!! We quickly pull up to Xcessive Auto Repair and the guys here (ask for G!!!) were able to remove the piece and get us on our way. If you're thinking about going to some random chain shop anywhere in San Angelo-- DONT. Come HERE. They'll treat you personally and actually know what they're doing. Especially for military members at Goodfellow, be sure to come HERE for your car problems and save yourself the hassle. Garvin will take good care of you.

Totally impressed by the work these guys did to my 2019 Type R! Installed the Injen intake and the…read moreGreddy exhaust with such accuracy and quickness! I was really impressed by the mechanic's attention to detail and was very careful from opening the box to installing the part! Best of all... They DON'T charge you an arm and a leg! You get the quality that you pay for plus some! THIS PLACE IS HIGHLY RECOMMENDED!!!

Yes, I do. Will tow your vehicle, if necessary, and price quote was accurate except for taxes.read more

First off, we took our car to Ray for a lot of parts on our vehicle. We replaced the fuel pump,…read moretransfer pump, pigtail, all of our fuel injectors & our car still broke down. We've contacted him asking what else we could all do & no respons. We ended up taking our car to the dealership instead to see what was going on with it afterwards, turns out the fuel pump that was put in was aftermarket & shitty ... the wiring was also put in incorrectly for the fuel pump. I watched them take my engines cover off to see the bolts come right off which could've caused more damage to my car by not being put back in properly. We asked if he could take the fuel pump back that he gave us & he continued to argue with us about it instead. Said the fuel pump had a warranty & we still have the old one to this day. I wouldn't waste any $ here as no one is considerate or know how to treat customers. Spent thousands here for my car just to get denied any refunds. Wouldn't recommend to anyone. I wish we could give 0 stars. If anyone goes here please make sure you know where your parts are coming from & get receipts!!!

Tire rotation was fairly quick. CHON scheduled me for 8:00 am and I was out by 9:00am. 5 tire…read morerotation was $60 and that is about the going rate across town. I did not shop around, but I do use Yelp and Google to look at reviews of whatever service I want. Tom's Tire Pros had excellent reviews so that is where I went. I will use them in the future.

I took my 2016 mustang gt to them and asked for rear wheel hub assembly changed well the changed…read morethe front driver one and then they stared messing with my pcm and they messed it up and called a guy from a shop out here thst does tunes and brought him in and he just resets my pm to factory and said he recommend it to a shop in abilene to do it bc he the widow maker couldn't do it snd so he rest my car to factory and they called me and said to come pick it up bc they couldn't work on it with the tune reset and they only changed the front driver wheel bearings and told me to come get it it was drive able so I went and they charged me a 1000 for this now when I took my car it ran it had breaks and it well the told me it was ok to drive so I took it and in a block it went straight into limp mode with no breaks and I barly got it home so I took it to abilene to to a shop to have it tuned and it cost me 750 to fix thst fucknup of there's so ibbringbitvback to tomm and the replace the resto of the wheel hub and bearings and the replaced the clutch pedal assembly bc my was cracked on a weild and charged me 3800 for thst I drove it 10 mins down the road and it started smoking and then the car went to gear but wouldnt gonanybqere so I had it towed back to them and they said they didnt touch the clutch but no the didnt set the shit rightvwhen replacing clutch pedal assemblyband then tried to say they had a quote for 4200 on some shitbthe broke so I told them not to touch it I would have avewal machenic look at and tell me how bad it is bc the took a car that ran and had breaks and everything and now its not drivable and they destroyed my car so dont take your cars here bc they will fuck them up and keep charging u I plan on filing a complaint with better business bureau and seeing for my money bsck 9r they can pay for it to be fixed at a shop of my choice