Even though they were double booked for my time slot, I was pleased that the chips in my windshield…read morewere handled promptly and courteously by the one man running the shop last Saturday. The double booking seems to be a problem due to my insurance company requirements that the appointment be made through their claim website and not by calling Safelite directly.

Honestly, don't waste your time at this business. I specifically called the store to gain more…read moreinformation (not the 800 number) the actual store! An A.I. assistant answered the phone, I said "connect me to a representative twice" the A.I. tried connecting me to somebody and put me on a call loop for over ten minutes, I decided to just wait until I got to the store to ask my question. When I was cashing out (I'll talk more about that incident in a second) The phone was ringing and the associate blatantly ignored the call as the phone kept ringing. Not even a quick "can you hold please" just straight up ignored. I could only assume that's what happened to me earlier. Not only was this about an ignored phone call. When I got my quote it said it was going to be about $172 just to fix a chip in my windshield that had not exceeded even three inches of a crack (I can only hope this repair works because that will be the only saving grace from the terrible customer service I received). The associate adjusted my quote to then say my repair would be about $146 and had told me that he could replace my cabin filter and my windshield wipers for free on top of that and then... charged me for the windshield wipers! for... a grand total of about 172 dollars and quite possibly, the cheapest windshield wipers money could buy. I went to the store in person and got swindled by a fast talking associate who seemed lost and confused at any given moment. Save yourself time and money by getting a quote at a local shop where you can talk to a real person about a real quote that is hopefully far more organized than this business.

When the local repair shops make sure to recommend a place, you are sure to listen. SO glad I did,…read moreinstead of using the corporate giants that advertise incessantly. Friendly, knowledgeable, got an appointment when I needed it. Great job..... Very happy with the whole experience.

I had a chipped windshield and then got a freeze crack that made it to where the glass was…read moreofficially a hazard and would not pass inspection. I was getting my car tuned up and was referred by an amazing attendant at Keene Subaru. Super glad she did because if i used my insurance, it was well over 1200 for the fix. Got a quote from Monadnock glass for much less! In fact almost half or less than price! They were super polite over the phone and I had to rescheduled they did such an awesome job. The quality and service were subpar. I'll be going back to get my windows tinted.

Just purchased a custom, shower door from the folks at the Keene location. Staff is professional,…read morepolite and very helpful! They were on time, were careful not to cause any damage to our newly redone bathroom, clean and neat. A pleasure to work with, would recommend to friends.

Small town business that has great service! High Quality work! Price is reasonable! Takes…read moreinsurances. You can wait for your service or they can call when they are done! I highly recommend to go to this establishment to get your auto windows fixed.

I arrived for appointment basically ignored aside from a technician asking for the keys. Lobby is…read moredirty with dead flies etc the window sill. Not clean with a hole in the reception desk/ kiosk drywall. Manager ? Patrick was on a 45 minute conference call with the other locations on speaker phone the whole time.. very strange to hear about their internal business, P/L, manpower levels etc. Car was done they could care less about explaining the warranty on the new glass; unless I asked. Unprofessional. This would be a place to avoid. (Brattleboro Location) One star only by default

The glass work is excellent, however, the current front desk person is sadly incompetent. She…read moreappears completely disorganized and ill-trained. One might assume she's new on the job - as in first day without a clue - but I hear she's been there over a year. Nice person, but not up to the job.

Absolutely perfect choice of design and install. Mike is a pro, knows glass, knows his customers…read more We wanted a show piece shower and we now have one.

i am so impressed with this company !!! i didn't know a glass company worked on windows. i called…read moreand Mike came out the next day. i had a window that would not close. Mike solved my problem so fast. he took the time to answer all my questions related to other window problems i have. i highly recommend this company. thank you all for the fast service and saying "we're here for you".