Upon receiving my Geico insurance check of $717.55 for damage to my front bumper on my Toyota Rav…read morevehicle that occurred several weeks ago in Athol, I endorsed the check and handed it to a young man who I assumed was an employee who was behind the desk. I have not heard from anyone to arrange a time to have my vehicle repaired. I understand that the weather has been abysmal but I would really like confirmation that the check was received and that the body work can be done. Laura Patnode I can be reached at 727-746-3982 Thank-you

Steve has been taking care of my vehicles bodywork for 15 years now and I am always pleased with…read morethe attention to detail and prompt service. He is great at getting back to me with questions and always deals with my insurance company without any trouble.

We bought a car and just over a month later a light came on. We brought it to Subaru and they said…read morethe seller 99% likely knew this was an issue because it takes 400 miles or so for the light to trigger. Matt did not honor any warranty and it is an expensive fix.

got there for an inspection, next thing I know the verbal estimate is over 600.00 for all stuff…read morethey say needs to be done. I went to another garage it cost me 153.00 (total amount) for inspection sticker. They added repairs that never needed to be done. They just lost my business forever.

Really bad experience at this body shop. Manager Ryan stands by his shops shoddy workmanship and…read morerefuses to admit key aspects of the repair that were done incorrectly. These defects will cause corrosion in the near future. And frankly do not look like a presentable factory like appearance. He wanted to see what he could do to"help" the situation however he didn't offer anything that was going to fix the problem. I admit I lost my cool with the guy but he just shut down and said he would not get into a "pissing contest" with me. I dropped off the keys, one of the workers dropped off my truck without saying a word and nobody checked in my rental. I took pictures of the rental as I dropped it off to cover myself. Totally unprofessional. I brought my truck immediately to another reputable body shop and asked them to look over the repairs. They were quick to point out several problems with the repair including a few I was unaware of. The only remedy to fix the truck is to repaint the whole area. Where Ryan denied his shop touched the inside of my fender the other body shop told me he could see where they used a dolly and hammer inside the fender to bang out the dent, they also did not get enough black paint (inside the fender lip) and he pointed out the primer showing thru. He also pointed out where they did not paint the entire surface and that it is now subject to corrosion. He showed me sand marks up near the top of the cap that stand out especially in the sun. When he fully went over the area he was not sure what he would be getting into because he found unstable area's in the clear coat that would need to be addressed. I made the mistake of paying for my truck deductible before inspecting the truck and now have to go thru stop payment proceedings. The shop had my truck from 9/3/19 until 9/18/19 More than enough time for a quality repair. I seriously question the integrity of this shop when the Production Manager lies about the work performed and caution anyone considering them for their repair needs. I now have to bring it to another shop to have the work done correctly, go through the rental process and be without my truck again. Quite a nightmare. Stay away from Key Collision of Keene.

I was very happy with not just the work that Key Collision did, but with their customer service…read moreafter I picked up my car. I had a dash light go on that I thought indicated a transmission problem, so I called. Even though my transmission was not affected in the accident, they made me appointment at my earliest convenience. Turns out, it was a simple light bulb indicator. I would have completely understood if they were upset with me for having them take a mechanic off of another job to look at mine, all because I misread my manual. Instead, they were kind and generously replaced the bulb, even though it wasn't even on the side of the accident! From the receptionist to the manager to the mechanic, they were generous with their time, patience and expertise. As a person who knows nothing about cars, it's scary to put such an investment into the hands of strangers when my car was damaged. They made the experience more palatable with sending me the itemized estimate and communicating with me in a timely manner about my concerns and questions. They were also great about keeping me up to date on when my car was ready. I hope I never need their services again, but if I do, I know I won't think twice about going to them!

my chevy has been there several times with multiple problems that have been fixed. The staff is…read morepolite and keeps me informed as to what the problem is before going ahead ..am glad i found such professionalism in my area

I was told I needed new brakes & rotors & when someone worked on them there was still 80% left of…read morebrakes. They also told me about a major repair & when I got a 2nd opinion, they said that the major repair was not needed. The people were very nice people, but I would never recommend them.

If you're looking for a sub-par vehicle detailing service Buff N'shine is the place to go. I got…read morethe $325 interior/exterior detail (5 hours). Numerous spots on the exterior were missed. Apparently too much of strain to pop the hood, gas cap door, and trunk. The back seat side panels weren't even touched. An email with photos was sent to the Manager and the Dealership owner without a response from either. Do yourself a favor and take your business elsewhere.

They did a really great job on my very dirty truck! The console, wheel and dash are shining and…read morethe rugs are so clean. This was only a partial clean as I didn't have time for a full detail but I'll definitely back for full service soon.

Juan is a true professional, did a fantastic job on my car and went beyond our expectations. His…read moreprices are fair and beat 3 other body shops estimates. I am more than satisfied with his work and his customer service. Juan deserves 5 stars

Unfortunately I have needed their services a few times, but absolutely perfect work. And Juan over…read morethere is really good with the customers. Definitely recommend!!

No BS at this shop. They carefully document and rate everything that needs attention so there are…read moreno surprises. I'm very protective of my truck and normally don't trust anyone else to touch it, but these guys have completely earned my confidence. The care, honesty, and professionalism they show their customers is above and beyond any other automotive shop in the area.

Great experience Quality beyond expectations…read more Very unique service Print out of recommendations and color photos of all parts that needed attention

Anthony and his crew did a fantastic job replacing the rear hatch on my Chevy Traverse . The paint…read morejob is perfect and their expertise is amazing. I highly recommend Quality Care.

Everyone at Quality Care Collision & Refinishing is amazing talented and kind. Always so…read moreconsiderate and caring, and FANTASTIC REPAIR and REFINISHING! Thank you all so very much.