Todd got me in and out in a couple of hours when other shops were asking me to plan for a couple of…read moreweeks, so they could get me a rental car. Honest, quick and reliable.

This is the second time I've brought my car here and I can't say enough wonderful things about my…read moreexperience. Todd, the owner is awesome and squeezed my repair in when he was already backed up. He is honest and does excellent work. I couldn't even see where the damage was on my car. He also finished the work quickly so I was able to get back in my vehicle. I recommend Brattleboro Collision highly!

The folks at Cartelli's have been wonderful. We've had a great experience any time we've brought a…read morevehicle in for repair. Responsive and friendly service.

I called desperate to find a way to get my bumper fixed and spoke with an incredibly condescending,…read moreunhelpful person who didn't seem interested in my business whatsoever. I had several questions about logistics since I only have the one car and I'm a single parent, offering to pay ahead for services and parts. I was met with sarcasm and no sympathy for my situation or needs in the least. I would rather wait several months for an appointment to open up at another body shop than book sooner at this place.

Murphy's strung me along for 4 and a half months and I never got an appointment to bring it in. I…read morecalled April 4 to see when he could get me in. He said May. I had an estimate on 4/11. He said he could do it in June. I called late May to see when in June he would get me in. He said in August. When I asked how all those people got ahead of me he said he would put me on the schedule for 8/18. On 8/13 I left a message to confirm the appointment. He didn't call me back. Next day I went to the shop and was told if I hadn't heard anything to the contrary the date was on. On the 16th I got a message saying I wasn't on the schedule. Fool me once, shame on you. Fool me twice, shame on me. I don't know what the game is... Murphy's Law I guess.

I banged up the right front fender on my car. Took it to Randy and he completed the repairs in 4…read morebusiness days! Car looks like new, and the price was a fraction of what I was quoted by another shop. Please, if you need body work done on your vehicle and you live in the greater Keene, NH area, check out Murphy's Auto Body. Support the small business owner whose reputation rides with every job that he does. Great job Randy.

We bought a car and just over a month later a light came on. We brought it to Subaru and they said…read morethe seller 99% likely knew this was an issue because it takes 400 miles or so for the light to trigger. Matt did not honor any warranty and it is an expensive fix.

got there for an inspection, next thing I know the verbal estimate is over 600.00 for all stuff…read morethey say needs to be done. I went to another garage it cost me 153.00 (total amount) for inspection sticker. They added repairs that never needed to be done. They just lost my business forever.

Doug and his team were great to deal with; professional, courteous, and friendly. The work he did…read moreon my Volvo was flawless, and I got my vehicle back right on schedule. There is no other body shop I would recommend or do business with.

We have brought several cars throughout the years and Doug always delivers a great result in a…read morequick turnaround time. Would definitely recommend (and have!!!). DC

Really bad experience at this body shop. Manager Ryan stands by his shops shoddy workmanship and…read morerefuses to admit key aspects of the repair that were done incorrectly. These defects will cause corrosion in the near future. And frankly do not look like a presentable factory like appearance. He wanted to see what he could do to"help" the situation however he didn't offer anything that was going to fix the problem. I admit I lost my cool with the guy but he just shut down and said he would not get into a "pissing contest" with me. I dropped off the keys, one of the workers dropped off my truck without saying a word and nobody checked in my rental. I took pictures of the rental as I dropped it off to cover myself. Totally unprofessional. I brought my truck immediately to another reputable body shop and asked them to look over the repairs. They were quick to point out several problems with the repair including a few I was unaware of. The only remedy to fix the truck is to repaint the whole area. Where Ryan denied his shop touched the inside of my fender the other body shop told me he could see where they used a dolly and hammer inside the fender to bang out the dent, they also did not get enough black paint (inside the fender lip) and he pointed out the primer showing thru. He also pointed out where they did not paint the entire surface and that it is now subject to corrosion. He showed me sand marks up near the top of the cap that stand out especially in the sun. When he fully went over the area he was not sure what he would be getting into because he found unstable area's in the clear coat that would need to be addressed. I made the mistake of paying for my truck deductible before inspecting the truck and now have to go thru stop payment proceedings. The shop had my truck from 9/3/19 until 9/18/19 More than enough time for a quality repair. I seriously question the integrity of this shop when the Production Manager lies about the work performed and caution anyone considering them for their repair needs. I now have to bring it to another shop to have the work done correctly, go through the rental process and be without my truck again. Quite a nightmare. Stay away from Key Collision of Keene.

I was very happy with not just the work that Key Collision did, but with their customer service…read moreafter I picked up my car. I had a dash light go on that I thought indicated a transmission problem, so I called. Even though my transmission was not affected in the accident, they made me appointment at my earliest convenience. Turns out, it was a simple light bulb indicator. I would have completely understood if they were upset with me for having them take a mechanic off of another job to look at mine, all because I misread my manual. Instead, they were kind and generously replaced the bulb, even though it wasn't even on the side of the accident! From the receptionist to the manager to the mechanic, they were generous with their time, patience and expertise. As a person who knows nothing about cars, it's scary to put such an investment into the hands of strangers when my car was damaged. They made the experience more palatable with sending me the itemized estimate and communicating with me in a timely manner about my concerns and questions. They were also great about keeping me up to date on when my car was ready. I hope I never need their services again, but if I do, I know I won't think twice about going to them!

I have called upon AAA over the years for various emergency and other needs. Yesterday, Sean (I…read morethink that's his name) came to the rescue to tow my old 1984 truck to a specific dealer who works on these types of vehicles. I was nervous because I needed a driver who would take good care on a flat bed tow. This driver was beyond excellent in all ways! He allowed me (a 65-year-old woman) to help get the vehicle onto the flat bed with no hesitation about my abilities. He was friendly and highly skilled. I can't say enough about him, and now I am curious about Sirum's services. THANK YOU!!!

My catalytic converter was replaced at Leon in Feb 2025 at 160,000 miles. In April 2026, at 170,000…read moremiles, it was leaking. Shippee Auto flagged the leak and said I should go back to Leon to have it replaced. Leon checked the leak on 5/15/26, confirmed it was coming from the other catalytic converter (the less expensive one), and wrote me an estimate for work I did not need. Today I go back to Shippee's for something else, and they confirm for a second time that the leak is indeed coming from the catalytic converter Leon replaced. They either did subpar work and/or used a subpar part, refused to stand behind it, and then attempted to sell me on work that I did not need.

Great thoughtful staff and solid mechanics. Able to help me…read moreout with my daughter's brakes and fit me in the day I called

This place is great and very accurate. I would very much like to give them 5 stars but I really…read morefeel like they could work on their communication and customer service. The woman who works there is quite grumpy and is bothered when you ask her when your car will be ready. Trying to plan your day or a ride to pick up your vehicle is really frustrating. Getting info on cost so you can prepare for your pickup is also drama. I just wish they were kinder. Like a hello, goodbye, or thanks for your business or something is usually a good choice. I will probably start looking for another mechanic because I don't enjoy feeling like my business is a pain in the ass.