Took our 2001 Solara in to address a parasitic draw (we'd been through battery after battery and…read morethe dealership couldn't find a draw -- they just kept replacing the battery under warranty). The Rising Sun guys said they'd find it. Well, the first time it was in with them they ended up declaring that it was the alternator, so we paid for a new alternator. In a couple, three months, we were back with the same problem. This time, they declared it was the starter. We paid for a new starter. Same thing happened. They weren't interested AT ALL when I called them to report. We finally just installed a battery kill switch and we've been on the same battery for a few years now. I'm really disappointed with Rising Sun.

Brought my truck to be worked on and they found my problem with the MAF sensor. Had them do a few…read moreother things that were necessary and the results were good. Then I had them do a complete rear brake job. The work done was completely unsatisfactory. Big mess and brought it back seven times before i finally decided to take the time and do them myself. Each time I brought it back with an appointment Butch would blow it off for me to return at a later date because they're busy. Terrible business practice and can't seem to do basic Toyota drum brakes. Lackadaisical and poor business practice. Personally I don't trust this shop.

Excellent service. Friendly staff. Always willing to help solve problems. The best in the county,…read morehands down.

I wish I could leave a negative 1. My car went through a rushing road flood on June 20, 2023 in…read moreOcala. At the recommendation of the towing company (see photos below) they referred Shannons. It was POURING rain. Not a lot of choices. It was brought there and onloaded after great difficulty going onto the truck. The driver had never dealt with a Mercedes before. When it had arrived after dragging it on the truck, I left my 2018 C300 4 Matic Night Edition 71,000 miles (1 of 300 built in the world in 2018) with Shannon. They would evaluate and call me. I heard a couple days later. Engine was flooded with water and needed a new or rebuilt engine. Progressive opted to install a new engine. Fast forward to September 5 after picking up the car. It was not right. I brought it to my mechanic (Shannons is 1 1/2 hours away from my home). My mechanic found a broken engine mount and transmission mount. I called Shannon and spoke to the Owner. I asked why didn't you tell me. His answer, "Your car was on my lift. My lift time is costly. I couldn't wait for Progressive". This cost me out of pocket $1300. It could have been $600 if it was done while the engine was out of the car. While replacing the motor mounts it was found to have a broken axle (it was thought from the dragging onto the truck). Progressive did pay for that. Do not use Shannon. Maybe their lift time is more important than your vehicle also!!!

Exhaust went out in my husband's truck driving back home hours away and they were able to…read moreaccommodate and get it all fixed in less than 2 hours. Very professional and affordable would recommend coming here to anyone if you need work done.

Unfortunately, we can no longer recommend this garage and will no longer be using them ourselves…read more We paid $1700 a year ago to have a new ac system installed, and one year later the compressor failed. It was still under warranty, but they wanted another almost $900 for the labor to replace it. After I called and spoke with them, they lowered it to $760, but I still feel this is not something the customer should be responsible for. Their customer service is also lacking, as they literally laughed on the phone with me and told me this is how a business is run, and parts aren't made like they used to be. So they don't stand behind the parts they install and are willing to lose business over it.

Bought a used tire and it blew not even 8 hours later. Only drove to work and back. All they said…read morewas there's no warranty on used tires (which I've always had 30 days everywhere else) so now out of 50 bucks and a tire.

The best mechanic I ever met. He explained everything to me. He's very honest and doesn't try to…read moretrick you and overcharge you. He gave me the best price out of ten different garages I went to. He even stayed open late on a Saturday to help me so I wouldn't have to rent a car on Monday. Best price, reliable work, honest, knowledgeable, a good person, very rare.

Quick and great quality work. Great price and it sounds amazing. Rob did a great job, the welds…read morelook great. Warranty backed work too

Appears honest and no upsetting.  reasonably priced…read more EXTREMELY HAPPY with their service.

Smooth process, affordable pricing. I always bring my heavy duty trucks here and have never had an…read moreissue!

Every time I have used this company they have gotten the job done quickly and everyone that I have…read moreinteracted with has been polite. I will continue to use them for their services and recommend them if anyone asks.

Shameful Experience -- Please Read Before Going Here!!!…read more I brought my 2015 Jeep Grand Cherokee Overlander to Spencer's Auto & Diesel Repair in Ocala for what seemed like a minor heating issue. The vehicle had never overheated before, but they diagnosed and replaced the water pump, then claimed the radiator had a hairline crack and the thermostat should be replaced "just to be safe." They charged me over $2,700, which I had to put on my mother's credit card because I couldn't afford it on my own -- I'm a single working mom of two and a full-time nursing student. After driving the vehicle less than a week and only 200 miles, the check engine light came on for the first time ever and the vehicle began truly overheating. I brought it back, and they told me that coolant had entered the engine and the entire engine now had to be replaced -- for $9,000 with the shop acting like it was a favor to cover part of the labor. What really crossed the line is that the owner offered me a "temporary fix" so I could get rid of the vehicle -- essentially suggesting I pass the problem off to someone else before it blows up. I was shocked and disgusted. That's not just unprofessional -- that's unethical. I would never put another family in danger or financial ruin just to cover up a repair shop's mistake. This place took my only vehicle, made it worse, and left me stuck. They need to be held accountable for their practices. I'm filing a formal complaint with the Florida Attorney General's Office and the BBB. If you value your vehicle and your money -- go somewhere else.

Excellent repair service, 4x4 Diesel - front end repair and Radiator and fan clutch --- reasonable…read moreprices and great customer service

Took my car in for a waterpump. Steve Crawford took the time to diagnose a broken balance chain,…read moreand through some research, found that the vehicle had an open recall from Chevrolet. All Steve charged me was $32.50 for all his effort and the car was towed to Palm Chevrolet and repaired at no cost to me. Steve Crawford could easily have done the repair and charged me an arm and a leg. Thank you Steve, there are still honest people in this world. If I ever need work done on my car, you have my business!