I absolutely love this place. My apartment is beautiful, the building and parking is secure and…read morethe location is great. I can walk my dog to though Capitol Park or straight to the river walk. It's a quieter location for downtown. Maintenance is prompt but probably my favorite part is the customer service. They are quick to respond and handle everything when I need it. I definitely recommend.

Too Long Didn't Read: Flies in the drains, fridge/freezer year round, dirty carpet and windows,…read more"gated community", dirty gym Most 5 star reviews are very generic so hope this helps. I lived here from about mid October 2021 to April 2022. The apartment was very nice spacious and dog friendly! I never had any serious troubles while living here but there were a few things that put a bad taste in my mouth while I lived there. When I first moved in the apartment was fairly clean, the carpet in the bedroom was not shampooed before my move in date. When I took the "tour" of the apartment I looked inside of the fridge and noticed that there were tons of dead fruit flies in the bottom of the freezer as well as the fridge. I assumed it would be cleaned out before I moved in, I assumed wrong obviously. I told the staff of the issue and they called their pest control guy and said he would be there next week, he never showed. I called two or three more times and he still never showed. I told them that the bugs were getting worse and were also flying around my sink and in the kitchen. The staff told "Yea we all just kind of deal with it." I advised the staff of the situation and they had someone come out and clean the carpet the next few days. I spoke to the lady that was going to clean my apartment and told her that the oven and window sills were covered in some type of black dust/dirt. I came back the next day and the oven and window sills were still the same, so I just cleaned them myself. No biggie. They claim to be a gated community but there was always one gate left open at all times during the day. There were multiple cars that were broken into while I was living there. Not saying that was the cause but definitely didn't make it any harder. As far as the amenities, the gym was nice but dirty pretty much every time I went, the weights would leave rust marks on your hands. I left a paper towel under one of the weights and it stayed there for over four weeks, so I'm sure they don't clean it regularly. Never used the pool but the seating by the pool looked pretty ragged. Besides these few things its not a bad place to stay...

Each time I called to discuss something with office staff, the customer service is horrid…read more Professionalism is lacking. We will not be renewing our contract with them. The apartment was dirty upon move-in. Roommate match-up was not considered. Pests in the apartment, complained several times and nothing was done. Being close to campus is a perk; however, it all rolls back to the customer service and the lack of professionalism. I'm baffled that they are able to hold a job with how they talk to people.

The Wi-Fi here SUCKS. Keep this in mind. I am constantly using my hotspot to watch TV, do homework,…read moreor literally anything else. If being able to peacefully use electronics is important to you, don't live here. Emails are constantly getting sent out to apologize, but the solution never lasts more than 48 hours.

Horrible experience. Wish I could give zero stars. WiFi goes out constantly to the point where I…read morehave to submit classwork on my hotspot. They say it is "student living" yet when I asked for a 6 month lease in May because I graduate in December they denied me and made me do a full lease. So now I am paying for an apartment I don't even live in for the next six months. Elevator is always broken to the point where we have to use the stairs for five months on end. Do not get me started on the roaches that I see at least twice a week and my roommates and I keep a clean apartment. DO NOT STAY AT THIS APARTMENT. I am so glad I am not there anymore. Rent is almost 150 more dollars than they say that it is originally.

Nolan did everything and MORE !! He literally made our tour so much easier and faster. He did…read moreamazing and I'm so happy we got Nolan as our guide , so ready to get this apartment !

Traveled from out of town with my son to visit as he's looking to find a place for the upcoming…read moreschool year, can't praise the Preserve team enough! The leasing agents were knowledgeable and friendly and amenities and model were nice as well. Top tier staff and definitely at the top of the list for my son.

Infestation of roaches!! Our experience at this apartment complex was beyond unacceptable. We…read morearrived with plans to move in, only to discover that the unit was completely infested with roaches. Not just a few here but these were crawling in the walls, kitchen, and bathroom. It was clearly uninhabitable. Despite the severity of the infestation, we were told that pest control wouldn't be available until next Monday....it was Wednesday when we arrived. That's almost a full week of being expected to live in unsafe, unsanitary conditions. Bombs and over-the-counter sprays won't fix an infestation this deep and they claim it would help... To make matters worse, we were told there would be no hotel accommodations offered, and that our only option was to split up from our roommates and temporarily stay in different units...completely disrupting our move in plans and adding even more stress. And the worst part? They had already taken our money. This place is part of a student housing system that feels like a scam designed so that once they've got your payment, they've got the upper hand. If you have a problem, their "solution" is hey "too bad" or pay a lease breaking fee if you want out. That's completely unacceptable. We wasted our time, energy, and money traveling here, only to be met with a situation that should have been addressed long before any tenants were scheduled to move in. This level of unpreparedness and lack of basic livability is completely unacceptable. If you value your health, time, or sanity look elsewhere!!

Racist management. AI customer support (Remi). Utility charge hikes nearing and surpassing more…read moretha. Half the near $700 rent even in months people are away from home. T&C asking you to waive all imaginable rights before each monthly payment. You are not a person, you are a product to be squeezed for funding. Please, choose better for yourself. I beg you.

The BEST apartments in Tuscaloosa, worth every penny and more!!…read more Everyone was so friendly and helpful always. I would give this place 6 stars if possible. If I ever have to come back to Tuscaloosa I would live here again. 2 pools A small gym Laundry Room AND w/d hookups in your apartment AND they rent out W/D if you need to. Everything is well kept, the garbage is NEVER full. Ever! The grass is always green. I was lucky and lived on the end if a cul-de-sac but it was eerily quiet. Like so quiet my neighbors never heard me, nor I them. As a young girl living alone I was always worried if someone murdered me no one would hear my screams. Morbid I know. But you get my point. LOVVVE Palisades!!!

My roommate and I lived here all three years of our graduate program at UA. This place was great!…read moreThe office staff is friendly and helpful, and the maintenance guys are awesome - they get to work orders quickly and always wave when they see you. This place is also really peaceful and quiet - something that as a grad student I really appreciated. It's a little far from UAs campus, but I think it was absolutely worth it. The prices are reasonable and you can't beat having a fireplace when it gets freezing in the winter! And the units (the 2 br/2 ba) are really spacious. I would recommend Palisades to any student that isn't looking for the "undergrad atmosphere" or really anyone looking for a quiet, reasonably priced place to live in Tuscaloosa.

Very nice. Out of the way. And Quiet. The pool is really nice and there are many fun eventsread more

My experience with The Cottages at Lake Tamaha and Cardinal Group Management has been extremely…read moredisappointing. For several days, we have repeatedly called and emailed the local office regarding a payment issue that was caused by an error on their end. The online payment portal would not allow us to make the required partial payment for fees and utilities, and we were simply trying to get someone to help us resolve the issue so we could pay. Despite multiple emails, phone calls, and being told that a manager would contact us, no one ever returned our calls or emails. What makes this even more frustrating is that while no one had time to respond to our requests for help, someone had time to post a Seven-Day Notice to Pay Rent or Give Possession on my son's door. We were never refusing to pay--we were actively trying to pay, but their system would not allow it because of an issue on there end. This situation could have been resolved with a simple phone call or email. Instead, it caused unnecessary stress and made my son feel like he was being threatened with eviction over something that was completely outside of his control.

I lived at Riverbend for 2 years and absolutely loved it! The kind, quiet community has a beautiful…read morecourtyard and pool. Not to mention the landlord is great at his job and helped me through the few issues I did have (AC went out and it was fixed that same day). It was the perfect place to live through my graduate program at UA.

Royal Hills is seriously the best thing about Tuscaloosa. I cannot say enough good things about the…read moremanagement, and that is so rare to find in any apartment complex. Kathy (manager) and Ken (maintenance) are incredible and ALWAYS respond quickly to our needs. Kathy and Ken are both so down to earth. Kathy cares so much about her renters, and Ken comes to our apartment to fix any problem within 30 minutes of us calling the office. Royal Hills is truly the best place to live in Tuscaloosa - great price for rent and incredible management. In addition, the scenery is so nice with all the trees, the real wood burning fireplace is so nice in winter, and the apartment is located very close to the Tuscaloosa River Walk and anything you'd need on McFarland Blvd. very close to multiple grocery stores as well as the University of Alabama. I am SO sad that I'll have to be moving soon due to an upcoming job because I know I will never find such great apartment management and value for rent anywhere else. I truly have no complaints. My family loves it here. Simply put - great management, great location, great value.

So disgusting. Halls are never clean. Mold!!! Awful front desk people!!! When I first toured my…read morefreshman year of college, a resident of the complex screamed "DO NOT LIVE HERE!!" and I thought they were kidding/crazy, but after living here, I would scream at ANYONE even thinking about living here to not even consider this place an option.

I have two boys who live at HERE, and based on their experience so far, they are really enjoying…read moreit, especially the location, which is super convenient to campus and everything around Tuscaloosa. We recently had an issue come up, and I just wanted to say how much we appreciate the way management handled it. They were understanding, fair, and willing to work with us to find a reasonable resolution. It's clear they care about their residents and are willing to listen when concerns are brought to them respectfully. Thank you for turning a stressful situation into a positive experience, we truly appreciate it!