Contacted the business and they provided a reasonable quote for a home I had recently purchased…read more Unfortunately the weather did not cooperate on the day they were to originally come, but they sent a text and called to reschedule. Had to wait another week, but I was working w/ my schedule not theirs. They showed up earlier than expected - did a quick and decent job. They fixed one concerning downspout. I hope this review still count$ for the 3 gentlemen who came out, as I was too lazy to sign in to my Google acct. Thanks Gary, Daniel, & Santiago

We are having an issue with this group. Our Richardson home has a very steep roof, and we had water…read morerunning out over the gutter onto the front walkway a few feet beyond our covered front porch with any heavy rain. They suggested a diverter strip. We agreed, and paid for the installation. When, sometime later, we finally got a good, hard rain, the water came up over the gutter again, but not where it used to. Now it comes over the gutter onto the covered porch, right in front of the front door! We believe the diverter was not positioned quite right. It does not have an end on it, and it does not go all the way to the end of the short gutter line it is attached to. We called the company the day after the heavy rain with our issue. They came out promptly, but all they would offer is a major redo of our front gutter system. We are not in a position to do that right now. We told the owner of this group that we just want the diverter extended to the end of that short gutter run, and an end cap of some sort put on it at the end where it is directly over the front porch. We said we think this is a logical next step to try, and that we fully expect this to come at an additional charge to us. We were simply told they "cannot do that". (Of course they can.) We explained that the current situation is much worse than what we started with, and if they cannot/will not do what we think is likely to help, that the diverter needs to be removed. Having a very large amount of water coming down on our front porch right in front of our front door is not OK! The owner wrote in one email that he was being "yelled" at when he was here. Reading this was a total shock to both of us, and is absolutely not true. The gentleman was standing 20+ feet from us, and we live just one house in from a VERY noisy 6-lane road. If we were raising our voices at all, it was in the hope that he could hear us! We are both seniors with some hearing loss, so (as we further explained to him) possibly we do speak somewhat loudly, but "yelling"? Absolutely not. We have told the business owner we have no ill feeling toward his company and just would like to get this taken care of one way or the other (prefer to extend and cap the end of the diverter; or as a last resort, remove it). Now, they are not responding to our emails. We had one previous dealing with the group that turned out to be quite satisfactory. We guess they just don't want to be bothered with small jobs, but they should follow-up and make things right with a job they have already done and been paid for. Mr. and Mrs. J.G./Richardson

The owners reached out upon my updated review. After a few years, Alex worked with me to remedy the…read moresituation in a way we both believed was fair. It's not very common for a business to stand by their work even years after it was done.

YHE actually should stand for Your Home Exploiter…read more I have only one regret in this life, and that is letting this company into my home. From the very beginning they rush you, make you sign something to only work with them (sketchy, red flag) and then they do mediocre work. They're going to take advantage of you and your home when you're in an emergency type situation. As immoral as they come. They messed up my bathroom tile, then made me feel bad when I asked them to do it right. As if I was asking too much when they didn't do it right in the first place? They also installed a random circular silver drain in the shower, when I asked for and ordered a square gold drain. Hello? The owner, Michael, simply chalked it up to "hiring workers that don't speak English." If that doesn't tell you all you need to know... The attention to detail and doing a decent, not even good, job is just not there. They didn't finish caulking behind the toilet or on top of the counter. They scratched the paint off of 3 doors, and refused to compensate or correct. They got dirt all over the walls and even got paint on my front door and hallway tile. They littered cigarette butts and a giant sponge (???) in my front yard. They left an entire garbage can of trash in my front yard. They even messed up my garage door, when that is an area of the house they were NOT authorized to do ANY work in. Who knows where else they were messing around while I wasn't home? When I asked them to remove the master toilet, I specifically and repeatedly asked them to cover the hole in the ground. When I arrived home two days later, I walked in to find the sewage hole completely gaping open, releasing toxic sewage fumes into my home and bedroom. Unbelievably thoughtless, careless, and downright hazardous/dangerous. They started trying to charge us hundreds of dollars at the end for things we already discussed, and then when we tried to talk to the owner, he basically said he'd just hand us over to his lawyer. He knows he is taking advantage of us, so he didn't want to discuss the money details with us. You can see in the attached videos/photos that they also threaten to take legal action against us, should we post an honest review. They don't have any basis to do so, but just want to scare customers into silence. That's why they don't have any other bad reviews on here. It's too late for me, but please, save yourself. Find another company.

One of those jobs that are always deferred is cleaning the gutters and I do not really want to go…read moreup there myself. I called them to install gutter guards so that I would not have to do it so frequently. They inspected the gutters, told them how the guards would fit, and fitted everything in a single visit. It is a fairly easy upgrade, but it ought to simplify things in the future, and they left everything tidy.

Having spotted a small water stain on the ceiling, I made a decision to arrange a roof check-up to…read moreexclude any severe problems. The team came at the agreed time and described every step prior to commencing the assessment. They inspected the surface and made notes on the areas that might need to be addressed in future. The report was given soon after the visit and it was well defined recommended maintenance as opposed to insisting on immediate repairs. I liked the fact that the explanation was simple and easy to follow. The problem was minor, and this provided me with some relief. In general, the visit was well-organized and professionally managed.