The service is excellent. The selection is great in a variety of hookah, vapes, cigarettes and a wide selection of cigars. The value is great when you buy more. I have been going there since 2013 and have had the best customer service and they are known as another family and knows your brand and let's you know of any new brands and flavors. I highly recommend this place they are well knowledgeable and any Questions you have is answered. There is no dumb questions only if you don't ask. Remember Kindness forward a smile does not cost anything . read more

This is my local shop and I come here frequently. Today I bought two elfbars and they were BOTH defective and/or fake. I got a kiwi passion fruit guava and it would not hit. Would not take a charge, nothing. They were able to offer a replacement. I also got a watermelon skittlez that gets stuck and (loudly) sizzles, right out of the box. Sounds like it was trying to catch on fire. They were not willing to replace and scoffed that they were doing me a favor in the first place. Dude also said they are supposed to sizzle loudly. Okay good sir. Would not recommend. read more

My Smoke Shop - Tobacco Shops Near Me - Burbank, California

Stopped by here to grab a few things for my hookah. A really clean shop, organize and has everything you need. The worker there was really nice too and helpful. Really competitive prices as well. Tons of parking in the parking lot. read more

My Smoke Shop - Tobacco Shops Near Me - Burbank, California

I brought my family here because it was the closet place to where I lived and they purchased a battery on June 19 on June 30 exactly 10 days later the main magnet to the battery popped out the battery worked fine up until exchanging carts. I came here to see if anyone else experienced this and there had been plenty of lost customers who also spent their money here just to be offered a sorry or a $5 discount. Everyone don't deserve to have a business because they run 1st time customers away read more

My Smoke Shop - Tobacco Shops Near Me - Burbank, California

DO NOT BUY ZYNS HERE! I have been buying them here for a nearly a year. It was my go to shop. A few days ago I went in and bought them and they are FAKE! From the outside they look real, but when you open them you can instantly tell. They are yellow tinted and moist. They also smell strong of the flavor you get. Anyone that uses Zyns know that the pouches are always white and dry. Lastly you can use the code in the back of the can and input it on Zyns official website and it will not work. The codes are fake and the zyns are fake. STAY AWAY. read more

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I've been to many smoke shops all over the SoCal, some great some not so great. But My Smoke Shop is hands down my favorite, they have the best prices and the most selection. Been coming here since I moved to Burbank, stop by and you won't be disappointed highly recommend! read more

My Smoke Shop - The shop from the entrance. - Tobacco Shops Near Me - Burbank, California

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Great big selection, good prices, and friendly service. Thanks Ross you're a cool guy. read more

My Smoke Shop - Great selection, good prices, friendly service. Thanks Ross! You're a cool guy. - Tobacco Shops Near Me - Burbank, California

Great shop that has everything! The staff is friendly and the prices are fair. Doing business here is quick and easy and you're in and out of the store asap. They have a great selection of anything smoke related read more

Well, that blows. I've been coming to this shop since June 2023 since I moved to Burbank to work on a couple feature films. It's right in walking distance, so it's always nice to go up there and grab a cigar. Today was the first time when I went to go get a cigar, the young man working at the counter literally stood at the door of the humidor, with his arms open, blocking the door exit and waited for and watched me pick out my cigars. I even told him I came there often and this is the first time anybody's made me feel this uncomfortable by standing at the door while I was getting my cigars. He said it was cause they moved some vapes in there. They've had vapes and everything in that humidor since I've been going there since June so I don't know what excuse he was trying to make, but that just didn't sit right with me. It was very violating & was so unpleasant and it just made me feel uncomfortable and I just can't go back after that. read more

Good smoke shop with wide nice variety of selection of smoke to choose from. I return here regularly after my daily rat droppings, to return to the sounds of the wave. Although I never have sufficient funds, I'd like to buy a whole carton. I usually go for Marlboro special select 100s, grabba leaf or hookah tobacco selection. Can't wait to buy from here again! read more

Best smoke shop hands down, been coming here for 8 years and never disappoints w the service and the pricing! 100% recommend :) read more

My Smoke Shop - Tobacco Shops Near Me - Burbank, California

Been burned here before. Just went back because my other vape shop was closed. Once again, got a fake product. Recognized the misprint on the product, then when verifying the barcode on the fake elf bar I noticed it takes you to a website that spoofs the elf bar website. 100% frauds at this place. Do not go here. Who knows what you are actually smoking. read more

drove 8 minutes to arrive at a shop that signs, says open but the door is locked and no one on sight. No signs that display a break or break time. Very unprofessional and a waste of time read more

My Smoke Shop - Tobacco Shops Near Me - Burbank, California

one of the best smokeshops in burbank they always ask how my day has been, have been coming here for one year and not one altercation, the men here are respectful and always on the customers side , ive been reading all the bad reviews and i genuinely can say those people are overreacting, this smokeshop always gets hate over theyre "no refund policy" but that's literally every smokeshop smh. Honestly, this smokeshop has wonderful work etiquette and they are very informative with their products. I would give 10 stars if I could read more

its lies that they are opened til midnight. i hate shops that do this its still not midnight & i came back home & posted this read more

Our favorite smoke shop, Gev is our guy! Super friendly and always helpful... go meet him!

Staff was friendly and helpful, helped me find what I was looking for offering several options to fit my needs. I was unsure of the right size and they offered for me to exchange it for the proper size if needed as long as it was unused. I will go back for sure. read more

I began frequenting my smoke shop when I began working for the city of Burbank way back in 2015. 5 years later and its still the only smoke shop I go to for my carton of cigarettes and my other smoking needs. I no longer work for city of Burbank, I still travel from the eagle rock, Glendale/Glassell park area to My Smoke Shop. Why?. because they are just that awesome. They always have my cigarettes at a reasonable price, at least I feel its reasonable and although they've never had a complete full carton of my brand these last few times, it still hasn't deterred me away. Every single staff person I have dealt with over these years have always been cool and courteous. i have never had any type of negative interaction with anyone that's has been employed there. The shop is always well kept and clean. all of the merchandise is well placed and organized. you should never have a bad experience when coming here but as always everyone's experience will vary, just because I haven't had a bad expsrience doesn't mean that you wont. So for whatever it that you smoke, vape or other, my smoke shop has you covered. read more

The best customer service here. Geb is the best!!!! Literally helped me find exactly the best tools for my vape. Every time. Never fails. He's the goat. read more

Been going here for a while just because the distance from my house is convenient. They sell stuff that's defective and has no loyalty to their customers. Definitely not coming back. read more

I've been a loyal customer for nearly 3 years and I am very disappointed with the service I had received today on Christmas I have purchased well over 20 torches within just this year. so I was told by the employee that if I was to purchase one of the more expensive ones off the top shelf it would be a lot more reliable and last longer so I invested in one and I bought it ,..it was only two days old and the torch ended up exploding in my hand and setting my hand on fireI was told by one of the employees earlier today to come by in the evening and speak with a manager who should be able to help me with fixing the situation well when I got thereI I spoke with the manager call the owner to exchange it the owner quickly says NO! NO exchanges no returns and says " he's had it and use it I cannot and will not return read more

Chris was very helpful in helping pick out a gift in for a family member that is very picky when it comes to there cigars & especially picky when it comes to his accessories he showed me a few that I figured would be to his liking, two days later I finally get invited to there man cave and I never would of thought that they would complement me on having a good eye (thanks to Kris and the team working the night shift as well I think deserve some credit ;] I should have said had a say in it maybe enjoy the compliment just a little longer until then) for taste they where even amazed when I mentioned that it was all from our neighbor shopping center and not some fancy shop on Rodeo, they were shocked to say the least they liked the fancy cigar cutters and torch's.... thank you guys I haven't heard them complain at a single thing' they real are a one stop shop for gifts or personal ones at that' read more

My Smoke Shop - My first invite out with all the good fellas, I must say they were happy with there matching accessories' - Tobacco Shops Near Me - Burbank, California

Do not visit the smoke shop ever. They're selling pirated goods from another country and they are rude and they're shysters. They are in business only for themselves and they ripped us off today by selling us contraband vape products. And then they proceeded to tell us to open it up to make sure that they worked which in reality we knew that that meant that they were unreturnable even though they said open them up if they look like they're not right will refund your money then they changed their mind and said they would not refund our money once they were open so they're doing business in an unscrupulous manner and please steer clear of this awful business. If I could give them a -10*and yelp I definitely would. And they're selling ElfBar (contraband) which is illegal. read more

I like this place. Lots of parking, decent selection, staff is quick. It's not gonna be the place you go to if you need hand holding but if you know what you want, you can get it quick here and you're out the door. read more

Convenient and near my house. Cozy and warm atmosphere for all your smoking needs! Cheap prices for my usual cigs as well! read more

Mark helped me pick out a nice bong for a good price. I recommend this place. 5 stars read more

I come here a lot! All the flavors, all the brands, and very helpful staff members. I bought my hookah equipment here and I am so pleased with it. Very reasonably priced too! read more

OMG, the best customer service. David is an awesome and friendly person, who has a lot of knowledge about hookahs. Took us almost 30 minuets to chose the hookah that we like. He was really nice and trying to help us to get the best hookah and flavor. I really love the storeroom was very organized. The price range are really good good. Highly recommend to those who are looking to buy a hookah or anything you need. Thank you so much David. You are the BEST!!! read more

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If I could give 0 stars I would. I frequent this shop often. They sold me a faulty vape battery a week ago, brought it in and the guy looked at me like a criminal. I did not have a receipt so that is my bad but I was treated like complete shit. He wouldn't even entertain an exchange or discussion, as I said I am a frequent customer. I was in on July 16 Saturday 11:00 am, whoever was working is a jerk. Won't be back, way too many options to put up with being treated like I was trying to get one over on them for a $15 vape battery. Stay away. read more

Very clean nice shop! Love the service ! He's very helpful when choosing my cigs and blunts! Cute ass lighter too!!! For free!! read more

My Smoke Shop - Nice selection of blunts - Tobacco Shops Near Me - Burbank, California

I needed a new smoking device and Niki came to the rescue. She offered a couple options to me and was very honest and KNOWLEDGEABLE about all of the products. She knew the ins and out of the devices as well as each of their qualities. There is plenty of selection for vape juices too. I ended up with the pretty purple novo and a jambalaya of different flavors. Niki will be a reason for me to return to this establishment because she makes it seem like she's been your best friend for 7/8 years in the 5-10 minutes you're there! Oh and they now have the rap snacks here. They're actually pretty good. read more

First time coming here and was happy to see a variety of disposable vapes to choose from! The cashier was super nice and informative as well. This is definitely going to be my local spot read more

Great service and very friendly . The best place to get your smoking needs. They are very knowledgeable and can help make the right choice for you. And Hannah is so Nice also read more

Best spot in town. Chill customer service and everything you could possibly need! David was extremely helpful. They have a wide variety and selection so go check it out! read more

My Smoke Shop - Tobacco Shops Near Me - Burbank, California

I have never ever gotten any thing close to good customer service from this store. The people that work there are rather uninterested in your questions and mostly, for those questions they are able to answer, it is usually a "No." We don't have it, we don't participate in that, we have never heard of it.... no, no and more no. They aren't interested in why you are in their store and if a yawn comes out of them, it's not even surprising. read more

I just bought my lovely hookah from my smoke shop.. Believe me they know everything about hookahs.. They r the best.. read more

Just moved to town. Friendly staff defender ly recommend Needed to pick up some hookah supplies Great prices on fumari. Great selection of shish and other supplies read more

Best smoke shop in the valley. They have everything that has to do with smoke including munchies haha.shoutout to nikki you are an amazing worker, ill be coming back soon read more

My Smoke Shop - My smoke shop smoking kit - Tobacco Shops Near Me - Burbank, California

Good customer service and fine tobacco served at this establishment. They have a large variety of tobacco products and probably have everything you can think of and or need. The service is friendly and well mannered and the smoke shop is conveniently located in a parking lot with a Bank of America ATM read more

Great place, awesome guy (David) at the register. Always helpful. Great selection of everything for your smoking needs read more

My Smoke Shop - Tobacco Shops Near Me - Burbank, California