I'm sorry. I hate to write bad reviews - I really do. But I just have to say something. We recently had our dog stay here over a weekend and we will never come again. Our usual place was booked, so I was relieved to find another kennel in the area. Without many photos online, we took our chances. Will was friendly enough. When we checked in he apologized for the "mess" but the property felt dirty and unsanitary. Obviously it's a dog kennel, so I'm not expecting it to be spotless. But it felt filthy.
When I came to pick up my dog, I arrived at the agreed upon time, only to find the building locked and dark inside. I had to call the owner to come, which took several minutes. When he opened the door to the kennel, he put on earphones (the dogs were barking THAT loudly) and turned on the light. There was at least a dozen dogs in their individual kennels, left in the dark? The owner couldn't recall which dog was mine, which felt like a huge red flag to me. I also thought it was crazy that you had to pay extra for play time. What did you do with the dogs who don't pay for that? How often are they let outside? It wasn't clear to me.
Once we finally got out of there, I brought my dog home. It wasn't until I let her out of the car that I realized she clearly had a bad case of diarrhea over the weekend. Her rear was stained bright yellow, with feces clinging to her fur. It almost appeared like she had been sitting in it all weekend. Regardless, I wish the kennel owner would have given me a heads up with a proper "recap" of the weekend and how my dog did. Instead, we were rushed out there because he had somewhere else to be.
We board our dog all the time at various kennels, including on our cross-country move earlier this summer. We always provide her food (she has a grain allergy), and she's never had a case of diarrhea this bad before. I'm not sure what caused it, if there was added stress or strain in any way? But the fact that we weren't properly informed, I just didn't appreciate it. That, combined with the dirty property, just left me feeling disgusting.
I might be crazy, but these are not conditions I expect from a dog boarder. read more