We contacted this company because of the Jesus stickers on the back on the work truck we saw in Auburn. We love to give business to Christian business owners. When we setup an appointment, Shannon was late and went into our backyard without us home and left a note of a quote for skirting the trees when we asked for removal. I contacted him and cleared up the "misunderstanding". He came back since we still wanted our trees cut down and were willing to give him another chance. On the second appointment he was over 2 hours late again. Very Frustrating. When we worked out the details we signed papers and scheduled his team to come out.
On Tuesday, the big day, no one showed up. I called Shannon. No answer. My husband called. No answer. So I called from my work, ANSWER! I asked for Shannon and he asked who it was and the reason I was calling. He then said it was him and apologized profusely and said one of his workers just flew and he forgot to tell me they were going to start the next day. I was ticked off, but agreed to move forward.
Wednesday this team busted out all 7 trees. The team was amazing. Quite a few pieces of my fence broke and wasn't repaired. But the team themselves were hard working and a pleasure to have at my home.
3 small stumps were not grinded down and instead of writing it on the contract, Shannon just upped the price and we missed that while signing. He claims now that grinding those stumps was not in the contract, but he'll come out and do them. He hasn't contacted us since, won't answer our calls. Complete flake from the beginning.
Signs were left for over a week in our neighbors yard and eventually they were picked up, but our stumps were left.
My Tree Company beat out ever other offer, but you also get what you pay for. My trees are gone thank goodness, but I can't personally recommend this company. If you do use them make sure that contract says everything you verbally agreed on. Lesson Learned. read more