When Hendrick bought the hospital on the south side of town, they became the only game in town…read more Recently, I've had several procedures done here, and they've taken very good care of me. My brother is currently in ICU, and they're taking very good care of him. I really have nothing to complain about, so I'm adding a star. I hope the Good care continues.

I go to Hendrick for cardiac and thuematology issues. I have for the most part have had excellent…read morecare. From the doctors, Nurse Pracs, office staff, radiology and the Vampires (bloodwork lab). Every time there has been a concern with my bloodwork I have gotten a call from the office to update me. I have called the office whenever I've had questions or concerns and the nurses were patient and helpful. I'm

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

I had a procedure done at Hendrick Surgery South and wish to emphatically praise the office staff,…read morenurses and doctors for their professionalism and dedication to their patients - especially me. I'm old and fearful of hospitals, but the staff put me at ease, interjected a bit of humor into my morning and got the procedure done in a timely fashion. Put another way, they're mighty nice folks and they made my day. Tom Stovall

I the emergency through an ambulance to Hendrix, Medical Center, South and and they both treated…read moreme like I'm a drug addict and like I don't they gave me medication's are trying to give me medication's. That could potentially kill me or me have problems are on my allergy list. Those allergies list are made for people that have their allergies on where the doctor doesn't try to give you that that could potentially end up killing you or hurt and sent you I am never gonna give anybody respect as far as that goes. They don't know how to treat their All they know how to do is punch them through full of holes and not actually treat them.

Nightmare hospital staff, night nurse and PA, set me outside in 40 degree temperature at midnight…read moreto 2 am to die! A kind Samaritan pushed my wheel chair back in to the ER as I did not have socks, shoes, or a coat and my personal scrub bottoms (yes I'm a nurse of 15 years) were very wet! I could have died from their very inhumane treatment! And I have confirmation of my back and hip disabilities down in TX and my home state! Would have rather than return to their ER! This MUST CHANGE! And I will see to it that it does!

I have a rare deficiency to where I cannot be given acetaminophen and ibuprofen the dr looked at me…read morelike I was a liar. I left, with no care crying in pain. How dare you think I'm a drug user. I wasn't even examined! Nothing! All because I'm calm and I don't cause a seen I get treated this way. My source of pain is a mass that I hit . Hendricks is the worse and I used to work there, horrible!

Scheduled an appt at 12:00, arrived at 11:45. Didn't see the nurse practitioner until 1:40…read more I've been miserable for three days with fever, body aches, headache, sore throat, and I am certain that I have pink eye (goopy, crusted, pink left eye) She didn't read my sheet prior to talking to me. (I had mentioned I had asthma, she then asked if I had asthma.) She looked in my ears and throat and and eye and said that I had allergies but maybe picked up something viral? Or maybe something bacterial? (Literally, she was saying it could be viral or bacterial or allergies- but she honestly didn't know) and then prescribed me amoxicillin. She left the room and I just cried out of anger. Don't go here.

Horrible service- rude staff- needles out on counter- waiting in the room nearly 3 hours still not…read moredoctor and had to leave they WOULD NOT GIVE me a note for work. If no stars was an option i would pick -178

I was very pleased with my experience here. There was no wait, very clean, and sleek look. The…read moreprices are reasonable priced, though be aware they require upfront payment before treatment, which is becoming more and more common no matter where you go. Dr.Duncan was very sociable, communicated with me in a way the average joe understands, and was very knowledgeable. I will definitely be referring people here in the future if needed.

The nurse named Hope was so rude and made fun of me when i asked them that i wanted something done…read moreand was crying she made fun of the way i was crying and was overall really rude to me.

My wife and I were traveling and I was having extreme pain with what I thought was a tooth problem…read more We stopped at Coleman County Medical Center emergency room and I was taken care of immediately for an impacted sinus infection. I was treated and released within an hour feeling much better and was able to continue our trip. The facility is new and the staff and doctors are top notch. The residents of Coleman are blessed to have such a wonderful medical facility.

This is a small town hospital. Not all the latest equipment. Not the freshest paint. But 95% of the…read morestaff work hard to be helpful. The dietery is not a 5 star but everything is pretty good. The doctors though not always having the best bedside are good and listen to your needs. The cleaning staff are top notch. You will not find a dirty room . the radiological department are very nice and well learned. The physical therapy department is short staffed but work hard and have people that sub in so no one is left out. Maintenance is above all the best. The EMS are very well staff and have good equipment... Overall not a bad little hospital!

I told him my BP readings were high 150s and 160s on a regular basis. He told me it's not a problem…read moregiven my age of 63. Shortly afterword a couple of weeks and I was 2X in the ER for BP in the 195 range. It wasn't until after 2X in ER in a week, that he agreed to increase the mg on my BP drug Metoprolol. Then I asked him for a rescue RX so I didn't have to go to an ER if/when it happens again. He told me I was worrying about something that hadn't happened yet! The ER doctor asked who my PCP was and I told him it was Dr. Olivas. Even though Olivas has no privileges at Hendricks they all knew of him. ER doctor told me in exasperation, "We get a lot of Dr. Olivas's patients in the ER!" They gave me the names of some reputable PCPs and I was so grateful. Needless to say, Olivas is no longer my PCP!

This doctor's office refused to see my wife for an outbreak of shingles - They sent us to the…read moreemergency room. Then, when we tried to follow up with them, they refused to fill a prescription cream for shingles. Poorly run, poorly managed, substandard care. The last time we were there, I watched an 80 some year old man beg for his blood pressure medication refill. It was supposed to have been called in weeks earlier. The poor man could barely walk and they forced him to drive to their office to request a refill in person. Avoid this "doctor" at all costs.