If you have experience riding a scooter and just want to rent one, you can probably ignore this review. If you are a newbie thinking about riding one for the first time, read on. Keep the following in mind:
1. If you are worried about damaging any equipment, they do not offer insurance options. If it happens, they might ding you with either the full cost of the minor damages or hundreds of euros in deductibles (via their insurance policy). Do not try if you're on a budget.
2. If you have a credit card from the US, most of them might not even have motorcycle insurance built in, so you might be paying a lot more for a catastrophic experience if it occurs. Review your benefits before applying.
3. If you do damage something and it's still drivable, the guy makes you drive it to his "boss' shop" in the city center for repairs (that's where I had to pay for damages). FYI, I think the operation is under the Vespa Tours umbrella based on the store front branding (but I might be wrong). Most of the time, the owner would just not allow you to touch another vehicle if you damaged it, but really?
Side note: The bikes aren't the most powerful if you're looking for something that will compete with the locals as another FYI.
I personally had a less-than-stellar experience as I actually fell off my scooter within the first few minutes. I felt really bad considering I not only injured my shoulder but also crashed the scooter to the curbside. I was going to walk away after paying for the damages except the owner's reaction to the whole ordeal left a really sour taste that made me regret trying this at all.
After recovering from my fall, the first thing the owner does is ask if the "scooter is ok". Most other recreational attraction staff members, regardless of value, would see if the client's safety is at risk regardless of what happened, but this guy basically gave me a disgusting impression that my well being didn't matter and the body language that "it sucks to be you."
That, and the fact he could not use the credit card machine correctly requiring me to file a few disputes to take a few duplicate charges off my card for something I paid in cash made the whole thing something I will never do again.
The whole customer service experience is pretty much the reason why I gave this shop 1 star. The people who is going to repair the bike I crashed even handled communications more professionally despite the fact it was completely my fault and lost hundreds of euros in the process. You don't treat your clients like garbage. read more