How long does it take to get a hospital bed after you order one?…read more Sadly, not joking, it took over three months to get things fully installed and settled. As we age, the shopping profile changes with more medical related needs. After doing some research, my friend came across this company in seeking a hospital bed for home. Searching their website, my friend selected the bed and mattress and we placed the order online. A short while later, the company told us that the mattress was not available (backordered) and asked us whether we wanted to order another model but we stuck with the original one. After a couple of weeks passed, we didn't hear anything and considered canceling the order. It was on this telephone call that I learned that it was shipped already. After discussing this with my friend, I called them again to ask them to withhold from having it delivered but they refused. The person on the phone told us that there would be a restocking fee and that we would still have to pay for the shipping which would pretty much be the cost of our bed and mattress. Given these circumstances, we bit the bullet and decided to accept the order. The communications were scattered as I got an email from the shipping company with a tracking number. In clicking the link, it led to nowhere. Things took an upturn when the delivery and installing company called me on a Saturday to schedule with me. We selected a midweek delivery. After sharing the dimensions of the building's elevator in making sure that the bed would be able to go up four stories, the installers were able to bring the bedframe upstairs and assemble it. The dip came when we learned that the mattress was not shipped with the bedframe. It actually arrived a few days later so my friend had to get a bridge mattress to use until it arrived. End of story? No, as we then learned that the brackets to secure the mattress were missing. They shipped a set to us and we learned that they did not fit this bed. After back and forth for about a month, they sent us some padding to brace the mattress from moving. sigh... we finally closed the book on this. They found a solution, replacing a part that didn't fit but served its function. It has been frustrating but we finally have everything in place. As I wrote this, it teetered between 1 and 2 stars but I'm bumping it to three only because of the diligence and helpfulness of Sonia. I'm not sure whether I'll buy things again here given the trying process.

Since there is absolutely NO customer service I would highly recommend that is where you should…read morestart. Handicapped individuals can not wait weeks for service.

Horrible first experience with this company. I was prescribed a CPAP which was sent to this company…read moreto fulfill. I should have known it was going to be bad when it took a month to get an appointment. The appointment was made for their Washington Twp location. The address they gave me took me to a row of warehouses. I plugged the address in a second gps app but it took me to the same place. So I called the company phone number to get directions but was told my wait time for to speak to someone was 15 minutes. There was an address to a door on a warehouse so I got out of the car in the rain to an open bay. After shouting"hello" several times a warehouse worker directed me too the other end of the warehouse. I had to go down a one way street to to get there and there were no signs until finally seeing a front door entrance. By the time I got there I was 15 minutes late, soaking wet, and not in a good mood. I had to ring a bell to get someone and then was told he couldn't talk to me until I gave my credit card to someone on the phone who couldn't tell me how much they were going to charge me. The only reason I gave the second star was the technician was good at explaining the device despite being in a bad situation. If you use this company, don't expect a professional experience in a clean clinical environment.

Everything is automated to nauseum. They use call numbers that have no business name just a number…read moreso you never know who is calling. Online is just as bad they want personal information before you can do anything. Ordering online is horrible. If you have any change in supplies you make the change and never get the change it goes back to the original order. If you want to talk to a human you are out of luck. If I could rate them zero that is what I would do. It has been 3+ months trying to get a machine for a family member and still don't have it. They call and the automation crap starts. Not a human to talk to.

Investigated the possible purchase of a senior mobility scooter. Theresa was most helpful. She…read morewas very knowledgeable and helpful. Without obligation she is checking to see if the scooter will be covered by Medicare. The prices of the scooters were very reasonable. Only 3 were available for tests driving. The brand was Golden a high quality scooter. Especially known for their comfort. We have a van fitted with a lift. Theresa was very helpful in measuring the scooters and van to see if the scooter will work in the van. Thank you Theresa for a positive experience.

Our family has been doing business with JANZ MEDICAL SUPPLY , formerly Mullaney's, for many years…read more They have helped us with several medical needs for my special needs son and my mother. The staff is very friendly and helpful, especially Susan! I can't say enough good things about the company and I highly recommend their service! Review written by Jon Nickol

My brother in Cincinnatti broke a bone and needed an electric wheelchair to get around his home and…read moreto stay mobile. Owner Wally was an expert providing just the right product for him to use, delivered it, and it was so helpful teaching him how to use it. I recommend this store and their owner to anyone renting or buying a mobility scooter.

From the owner: Mobility City of Greater Cincinnati is the premier provider in the Cincinnati metro for assisted…read moreliving devices and mobility equipment. We help seniors and people with disabilities maintain their independence and quality of life by keeping them mobile. We pride ourselves on our incredible customer service. Stop by our showroom to test drive our products and get the information you need from our experts. Or, allow us to come to you with our white-glove mobile service. Whether you're looking to rent or buy mobility equipment or are interested in our maintenance or battery services, Mobility City of Greater Cincinnati will help you get back to the things you love

This store doesn't have a reputation for above average customer service. I have always felt as if I…read morewere imposing on them over the past several years when searching for medical aids. The entire store management team need to go to a Dale Carnegie course. I have overlooked their poor attitude in the past, but in the future I'll listen to the voice in my head that tells me to take my business to a store where I'll be appreciated and valued.

I just want to commend management for hiring such a professional associate in Mandie Helge at their…read moreWestchester location! She is extremely helpful, very knowledgeable and friendly and truly an asset to this organization. Thank you for a positive experience!

we utilized this mobility pharmacy during our visit to Cincinnati from California. I reserved a…read moremobility scooter. This was the only business open Sunday for the return. Everything went very well

What a great company. Had a stair lift installed for my father. 100% satisfied with sales and…read moreinstall Doug M

My wife was discharged from the hospital suddenly, with no warning, and with no arrangements for…read morecare. Right Now Mobility arrived at my home 20 minutes after I called, and helped me to choose the right stairlift. Installers arrived 30 minutes later and were done in just a couple of hours. The low down payment on their financing allowed me to use what I had in-pocket on ramps, rails, and other accessibility needs to get the house ready. The installers also took a look around my house and yard, advised me on all the best, least-expensive ways to improve accessibility, and different building codes I hadn't considered. That consultation alone saved me a lot of work, money, and time. I would highly recommend Right Now Mobility.

Right Now Mobility Cincinnati did an amazing job for us. We had a need for a stair rail and grab…read morebar for my father's knee replacement. They came out and had it installed the same day and did a great job. They also looked at a grab bar that was already in place and recommended against replacing as it was already in good shape. I would highly recommend them for any work as they were very professional, quick and helpful. We could not have asked for better service.