Received a transport chair from med Mart. The assembly was handled by them, and the adjustments…read morewere all made before turning it over to my wife. A professional crew took care of all of our needs.

Recently my grandmothers health took a turn. She had been living in a retirement community but they…read moreweren't equipped to care for her once her health began to deteriorate. I can't stress enough how difficult this was for my grandmother and the rest of my family. We had her move in with us but we were overwhelmed with all the things we'd need to buy/have on hand in order to care for her, not to mention learning how to physically care for her. To be honest we didn't know what we were doing but we just wanted to make her as comfortable as possible while she was with us. We went to med mart to buy some things and we were so fortunate to meet Abby. She was wonderful and helped us to decide on what to buy, including a bed. We had a regular twin bed for my grandma so we hadn't planned on buying a medical bed, but it honestly made a world of difference. Having my grandmother lay flat on her back all day and night was extremely uncomfortable for her, and the bed we bought solved all those problems. Being able to put the rails up was also a huge help because we didn't have to worry about her rolling out of bed. Overall I'm just so thankful we trusted what the sales woman suggested.

I have bought medical things from here for quite a few years. In the past the service was kind of…read moreon the hateful side. Seemed like they were not interested in helping you if you were not purchasing a high dollar item. Today I had a sales person I believe her name was Melinda W she was the first kind clerk I have had help me in there with kindness and a professional attitude. She was not pushy and tried hard to get me what I wanted. I was surprise since in the past the service was so negative and unkind. I hope they have changed their service to a "nice helpful kind" of service. Melinda was very sweet and I hope she is there when I go back again. Thank you Melinda for the great professional service.

Hocks recently opened an expanded version of their medical supply store. This new store is also…read morethe site of their online warehouse. I have no business or need to go there, except for one reason; my sister can only find a particular sensitive skin cleanser that she insists on for her children through them and because she does not want to pay shipping charges. So being the kind person that I am, once a year, I go to Hocks to pick up a years supply of this cleanser for her. She makes all the arrangements, I just do as I am told. I had no idea that they had opened up a new store. The new one has every possible apparatus, etc that you can imagine using for at-home use while recovering from surgery, etc. The clerk working could not find my order. I was annoyed to death. Apparently, no instructions were left for the staff, and whoever handled my sister's order was not available and could not be reached. I was told that the store and the website were separate entities though they were housed in the same building. The clerk had no idea where to find my order. Driving 30 minutes out of our way did not make me happy nor did it please my already irritated husband. An hour later, after already passing the Indiana border, the clerk calls to tell me that she located my order and did I want to come back and pick it up? Sure, how about sending it to me and waiving the shipping fees? No way in hell would I double back. Lucky for my sister she agreed.

How long does it take to get a hospital bed after you order one?…read more Sadly, not joking, it took over three months to get things fully installed and settled. As we age, the shopping profile changes with more medical related needs. After doing some research, my friend came across this company in seeking a hospital bed for home. Searching their website, my friend selected the bed and mattress and we placed the order online. A short while later, the company told us that the mattress was not available (backordered) and asked us whether we wanted to order another model but we stuck with the original one. After a couple of weeks passed, we didn't hear anything and considered canceling the order. It was on this telephone call that I learned that it was shipped already. After discussing this with my friend, I called them again to ask them to withhold from having it delivered but they refused. The person on the phone told us that there would be a restocking fee and that we would still have to pay for the shipping which would pretty much be the cost of our bed and mattress. Given these circumstances, we bit the bullet and decided to accept the order. The communications were scattered as I got an email from the shipping company with a tracking number. In clicking the link, it led to nowhere. Things took an upturn when the delivery and installing company called me on a Saturday to schedule with me. We selected a midweek delivery. After sharing the dimensions of the building's elevator in making sure that the bed would be able to go up four stories, the installers were able to bring the bedframe upstairs and assemble it. The dip came when we learned that the mattress was not shipped with the bedframe. It actually arrived a few days later so my friend had to get a bridge mattress to use until it arrived. End of story? No, as we then learned that the brackets to secure the mattress were missing. They shipped a set to us and we learned that they did not fit this bed. After back and forth for about a month, they sent us some padding to brace the mattress from moving. sigh... we finally closed the book on this. They found a solution, replacing a part that didn't fit but served its function. It has been frustrating but we finally have everything in place. As I wrote this, it teetered between 1 and 2 stars but I'm bumping it to three only because of the diligence and helpfulness of Sonia. I'm not sure whether I'll buy things again here given the trying process.

Since there is absolutely NO customer service I would highly recommend that is where you should…read morestart. Handicapped individuals can not wait weeks for service.

I was looking for a Rollator to purchase, the sales lady asked if I knew anything about that type…read moreof walker, I replied yes, I've looked at them on the internet, she then said in a rude tone.. Oh ours are more expensive than those on the internet!!! then she began to show me the cheapest and smallest one they had, I am 5"7 and over 200lbs!!! Why did she replied like that!? Was it because I was an African American, did I look poor! It made me wonder! Well they lost a customer!!!!

I dislike leaving bad reviews, but I cannot recommend Tristate Compounding Pharmacy/Kunkel Medical…read morein Cincinnati. They took six days to fill an antibiotic prescription allowing my infection to flare. Communication was almost non-existent. The scrip was sent Friday, no call to confirm. Monday I called, they couldn't find it. (They later did.) Tuesday I called and was told they didn't have the drug to fill it. I was also told to call the Doc because instructions were missing. I did. Wednesday I called, it was promised that evening or the next day by 3:00 PM, IF I confirmed in writing that I wanted it. I did. Thursday my husband called at 3, it wasn't ready. He drove there anyway and the Pharmacist claimed "computer problems." Too many days, too many excuses, compromising the health of customers.

Bought a new chairlift from them. In the first two years I spent $1600 in repairs. After 5 service…read morecalls at $385 each they sent a repairman who solved the problem. When I tried talking to Med Mart about the problem they were very rude.

Please do not purchase from this company. At the very least, do not purchase a protection plan from…read morethem. They will not provide anything in writing that lets you know what their protection plan covers. That is very shady business. Med Mart gave me such a runaround when all I wanted to do was purchase a patient lift. I will NEVER buy from them again.

08/05/26 Tischbein is the only pharmacy I will patronize. Joe and his team are top notch. They…read morealways look out for the safety of their customers. No more corporate owned and run pharmacies with the mandate to hurry up fill more and more prescriptions while making lots of mistakes and the lack of knowing or caring about their customer's safety. Also, the candy dish on Tischbein's counter has a great selection of GOOD stuff. You won't find that at the corporate owned pharmacies. Plus: Delivery is available within its specified delivery area. dwr

They are kind, fast, and personable. The pharmacists consistently go out of their way to make sure…read moreyour needs are met. Their turn around is also consistently faster and more accurate than the big chains.

Been going there for years waiting and 10 days for my compounded hormones, to be delivered . Staff…read moreand a particular female pharmacist has no empathy and is rude, computers showing refills, when they won't let you fill them..over and over again, staff has false info. I'm done!

I have heard great things about this pharmacy but was surprisingly disappointed. I called ahead to…read moreget information about a prescription per my doctor's instructions. The woman who answered was rude, almost as if I had interrupted her or heaven forbid, made her answer a call at her place of WORK. I have never felt like such a burden for asking for information. I only have this option for my script so hopefully, I won't have any more issues, but it was very offputting.

Super knowledgeable and helpful! Very pleased with their ability to solve a CPAP machine issue.read more

Do not waste your time with this place! Their customer service is TERRIBLE! I walked in the door to…read morean empty showroom on Friday morning to get a nebulizer, when I was finally acknowledged, it was like I was keeping them from something more pressing. They took my prescription and told me they'd contact me after running my insurance. I waited till the following Monday to call to be sure there were no problems and they informed me that they had faxed something to my doctor to confirm a diagnosis. I checked with my doctor and found they had not faxed anything at all. I called back to try and resolve the issue and they then informed me that they had no orders for me at all. They said the last time they had anything under my name was May of 2025. I had never even heard of this place until the day I walked in the door on Jan 2, 2026. All of the other negative reviews on this place sound spot on from my brief experience. Do yourself a favor. Don't let these people handle anything involving your health! Amazon will be delivering my nebulizer in the morning.

Not sure how a pharmacy could possibly be run any better. You don't find this type of customer…read moreservice anymore.

It is nice to find a family owned, downtown pharmacy that is fully stocked and full service…read more I desperately needed empty gelatin capsules and while not a regular item that they sell, they sold me a 30-day supply while I await the delivery of my bulk order.