After my mom moved in with us from out of state, we had a stairlift installed and we bought a very…read morenice recliner. The process was flawless. Thank you, MedMart!

How long does it take to get a hospital bed after you order one?…read more Sadly, not joking, it took over three months to get things fully installed and settled. As we age, the shopping profile changes with more medical related needs. After doing some research, my friend came across this company in seeking a hospital bed for home. Searching their website, my friend selected the bed and mattress and we placed the order online. A short while later, the company told us that the mattress was not available (backordered) and asked us whether we wanted to order another model but we stuck with the original one. After a couple of weeks passed, we didn't hear anything and considered canceling the order. It was on this telephone call that I learned that it was shipped already. After discussing this with my friend, I called them again to ask them to withhold from having it delivered but they refused. The person on the phone told us that there would be a restocking fee and that we would still have to pay for the shipping which would pretty much be the cost of our bed and mattress. Given these circumstances, we bit the bullet and decided to accept the order. The communications were scattered as I got an email from the shipping company with a tracking number. In clicking the link, it led to nowhere. Things took an upturn when the delivery and installing company called me on a Saturday to schedule with me. We selected a midweek delivery. After sharing the dimensions of the building's elevator in making sure that the bed would be able to go up four stories, the installers were able to bring the bedframe upstairs and assemble it. The dip came when we learned that the mattress was not shipped with the bedframe. It actually arrived a few days later so my friend had to get a bridge mattress to use until it arrived. End of story? No, as we then learned that the brackets to secure the mattress were missing. They shipped a set to us and we learned that they did not fit this bed. After back and forth for about a month, they sent us some padding to brace the mattress from moving. sigh... we finally closed the book on this. They found a solution, replacing a part that didn't fit but served its function. It has been frustrating but we finally have everything in place. As I wrote this, it teetered between 1 and 2 stars but I'm bumping it to three only because of the diligence and helpfulness of Sonia. I'm not sure whether I'll buy things again here given the trying process.

we utilized this mobility pharmacy during our visit to Cincinnati from California. I reserved a…read moremobility scooter. This was the only business open Sunday for the return. Everything went very well

What a great company. Had a stair lift installed for my father. 100% satisfied with sales and…read moreinstall Doug M

My brother in Cincinnatti broke a bone and needed an electric wheelchair to get around his home and…read moreto stay mobile. Owner Wally was an expert providing just the right product for him to use, delivered it, and it was so helpful teaching him how to use it. I recommend this store and their owner to anyone renting or buying a mobility scooter.

From the owner: Mobility City of Greater Cincinnati is the premier provider in the Cincinnati metro for assisted…read moreliving devices and mobility equipment. We help seniors and people with disabilities maintain their independence and quality of life by keeping them mobile. We pride ourselves on our incredible customer service. Stop by our showroom to test drive our products and get the information you need from our experts. Or, allow us to come to you with our white-glove mobile service. Whether you're looking to rent or buy mobility equipment or are interested in our maintenance or battery services, Mobility City of Greater Cincinnati will help you get back to the things you love

They do not answer their phones, You leave a message and they do not return your calls.read more

Rude staff ... switched after staffer insisted I pay $150 to have mask assessment (which was…read morerecommended by sleep doctor) - have had the mask assessed and changed by another provider w/o charge. Guess who has my business now?

They last 4 times I have gotten my order from them it was wrong and or they didn't do what I…read moreasked.i tried to call them or send a email and it is practically impossible.

I could not understand the 2 agents I talked to because their English was unacceptable. I called a…read morelocal location and they kept hanging up on me. I still don't have my questions answered. Your customer service awful

Bio works is awesome. I've gotten orthotics from Steve for years, and he always finds a way to fit…read moreme in when I'm home from college. Additionally, he is awesome at adjusting my orthotics based on where I'm feeling pain in the foot. Highly recommend!

Bioworks billing is not customer friendly. I would not do business with them again…read more I got orthotics for my daughter. They charged $185.00 for each for a total of $370. I assume this is in-line with industry standards. After insurance paid their share I was sent a bill for $39.46 in June. After tracking down the insurance payment, I paid the bill in August. In September a debt collector started harassing me for a $15 late fee. The debt collection never asked for me to pay the bill (because it was already paid). I called customer service and they refused to waive the fee and call off the debt collection agency. I pay numerous medical bills and have never incurred worse customer service.

The respiratory therapist was amazing to work with. Down to earth and empathetic. There were…read moreseveral cpaps to choose from and she helped me pick out the best one for myself. Took under an hour for explaining the process and getting my cpap. Highly recommend the Blue Ash location.

I placed an order for a new CPAP mask in April 2021. I was told they would have to get Dr and…read moreInsurance approval. I have called every week or so and on the rare occassion that I actually get in contact with a person, have been told that they are still waiting for approval. It is now the end of July and I still do not have a new mask, or other needed supplies for that matter and they canceled the order. They are eager to get you in at the start of your service so they can get your money, but just another scam when you need new or replacement supplies.