How long does it take to get a hospital bed after you order one? Sadly, not joking, it took over three months to get things fully installed and settled. As we age, the shopping profile changes with more medical related needs. After doing some research, my friend came across this company in seeking a hospital bed for home. Searching their website, my friend selected the bed and mattress and we placed the order online. A short while later, the company told us that the mattress was not available (backordered) and asked us whether we wanted to order another model but we stuck with the original one. After a couple of weeks passed, we didn't hear anything and considered canceling the order. It was on this telephone call that I learned that it was shipped already. After discussing this with my friend, I called them again to ask them to withhold from having it delivered but they refused. The person on the phone told us that there would be a restocking fee and that we would still have to pay for the shipping which would pretty much be the cost of our bed and mattress. Given these circumstances, we bit the bullet and decided to accept the order. The communications were scattered as I got an email from the shipping company with a tracking number. In clicking the link, it led to nowhere. Things took an upturn when the delivery and installing company called me on a Saturday to schedule with me. We selected a midweek delivery. After sharing the dimensions of the building's elevator in making sure that the bed would be able to go up four stories, the installers were able to bring the bedframe upstairs and assemble it. The dip came when we learned that the mattress was not shipped with the bedframe. It actually arrived a few days later so my friend had to get a bridge mattress to use until it arrived. End of story? No, as we then learned that the brackets to secure the mattress were missing. They shipped a set to us and we learned that they did not fit this bed. After back and forth for about a month, they sent us some padding to brace the mattress from moving. sigh... we finally closed the book on this. They found a solution, replacing a part that didn't fit but served its function. It has been frustrating but we finally have everything in place. As I wrote this, it teetered between 1 and 2 stars but I'm bumping it to three only because of the diligence and helpfulness of Sonia. I'm not sure whether I'll buy things again here given the trying process. read more

First, let me say that the sales process was good. I felt good about our purchase. In addition to the bed, we also purchased the 3 year protection plan. WHAT A JOKE! I have been trying to get a technician to come look at the problem we are having with the bed and NOTHING has happened for the last 4 weeks. They received the funds for this service when we purchased the bed a year ago yet I can not get anyone to respond effectively for service. They say they will call me back and don't, they say a technician will call to make an appointment and no technician calls. 4 WEEKS! After sale service SUCKS! Stay clear of the protection plan. read more

We placed the order on Saturday, 5/16, but needed to cancel on 5/19. The return policy states there is a 7 day window to cancel from the time we ordered. I reached out via chat at 10:43am EST on 5/19 and specified the need to cancel. They responded we would hear back within 24 hrs. I received a call at 10:45am and the representative told me they would send a cancellation confirmation email. I received an email on 5/20 that the order had shipped. I checked the tracking and it in fact shipped at 6:19pm 5/19, AFTER I had cancelled the order and was told I would receive a confirmation email that it was cancelled. I called Med Mart to follow up on 5/20 after getting the shipping email and they told me that because it shipped, I would be charged a 25% restocking fee and return shipping on a 500 POUND bed. I was originally told the bed would be delivered roughly June 4th and I paid for installation. This freight delivery was suddenly slated to arrive on 5/21. I cancelled prior to shipping and well within 7days. They are refusing to refund the full amount. read more

Buyer Beware - Their white glove service is not what it is a cracked up to be, the pallet will be dropped in your driveway and you will wait 3+ weeks to get you product set up. They do not have a network of technicians to perform this set up; you will need to work with the technician schedule and not your schedule. Should you get a defective product they will want to charge you a 20% restocking fee, to avoid this restocking fee they will send you parts for you to replace as they do not have a network of technicians to replace that defective part in a timely manner read more

Owe me a return of $400 dollars I paid them on an account that had no balance supposed to to make make payments to Kenna credit union but the didn't get me info until after I paid 2 $200 payments for my stairliftuntil Kenna contacted me they took 2 payments on a zero balance acct I called and have tried to get my $400 returned it has been 2.5 months since they cashed check but still have not returned my money that is supposed to go to Kenna as payments they say they don't refund money until it reaches 6 weeks well it has been 10 weeks they should have not cashed the check on a zero balance account they keep telling me next week elderly people are easy to push around! read more

If you are in a hurry, they have a nice selection of things but pricing is nearly double what you'd pay via Amazon for exact same item.

So so corrupt. Refused to provide a bid. Condescending. Supervisor refused to address issue and disconnected the call. There are better out there. They will only work with select vendors despite their website. This is a company who will only sells to those preferred clients. Don't believe me??? Kick backs and over charging. Here is their response. Darrell Flunker (Med Mart) Jul 16, 2024, 15:00 EDT Not a problem at all, I have plenty of customers that are happy with what I do. You can look at our reviews, nothng to prove. Again, time to move on, we re adults. I have moved on, you can do the same, all the best, thank you. Darrell Flunker Pick partners to do business with. I would have hated to see what service they would provide with their inferior products. read more

Horrible company Run away from them They use low prices and tkk ok lure you in horrible read more

Customers beware! MedMart delivered the wrong hospital bed mattress, not the mattress that was ordered. Despite numerous requests, including showing them the incorrect Product code on the tag, MedMart has refused to ship it back and replace it with the correct mattress or to issue a refund. read more

If I can give 0 stars I would. This place is a joke and they just take people money for broken products. My client is in a vegetative state and was seriously in need of a bed. Purchased a Prius hospital bed for 10,000 only for the bed to arrive broken. Was told once the bed enters the home it can't be returned and they can only send someone out to repair it. The repair guy came out and changed the computer which only worked properly for 2 weeks. Called them back and they disconnected the call. The buttons no longer works on one side of the bed. The digital screen no longer works. The staff had to know the bed was broken before they shipped it out. Now my client's family is out of 10,000. The family has been through so much already and this is just making things worse for them. read more

Med Mart - Broken panel - Medical Supplies Near Me - Cincinnati, Ohio

My dad has had a stairlift chair he purchased at MedMart about 2 years ago now. Unfortunately, there have been some issues with the chair. They eventually were resolved and we were not charged anything due to no fault of ours. However, we always have to go through a lot to get someone to come take care of the repairs on their product. Fast forward to today, we had an appointment and no one showed up. We left a message on their voicemail which no one has returned a call. We called the store and the sales staff informed us that the repair people leave at 3:45 on Fridays. Keep in mind our timeframe for the repair service was set for this afternoon with a 30 minute notice. They are ridiculous! We've been here all day waiting for someone that didn't even plan to show up. Terrible customer service and I would not recommend them for nothing. They always have excuses. read more

I ordered sheets for a specialized hospital bed from medmartonline.com, Cincinnati, Ohio. They sent the wrong size and nastily absolutely refused to take them back. Everything is fine until you try to return something! read more

I found myself and the family in need of a Patient Lift to help with mom's care. After an exhaustive search I found Med Mart online. They had the lift at the price we could afford. Their customer service is outstanding. I was on the phone with them for 35 minutes to get my order correct and delivered when we needed it. The lift arrived a day early, Lyn, who helped me on the phone was so kind and accommodating. She is also very familiar with their equipment. Give her a call read more

Med Mart - Patient lift to assist with getting in and out of bed, toilet, shower - Medical Supplies Near Me - Cincinnati, Ohio

Used their online site to order a mattress. The site did not state that the mattress was out of stock or unavailable at this time, so I assumed it would be shipped shortly. After a week, no e-mail stating it had shipped, so I contacted customer service who then told me it was out of stock. I find it shocking that the availability was not stated on the site and that I had to contact them to find out what was going on rather than them contacting me. I then requested a credit to my credit card, and the response was, 'we don't do that. Give us your bank account information and we will credit you. This is a direct violation of their merchant agreement with Visa about issuing credits. They said they would talk to their manager and get it taken care of. Two weeks, no credit. Called customer service again who apologized and said they would have their manager take care of it. Another week later. No credit. I finally had to open a dispute with my credit card company to get my money back for a product I never received. This is outrageous behavior and there is no way I would provide such a company with my banking information. I never had to write any terrible reviews in the past but this company is beyond horrible. Please do not give them your business and do not trust Trust Pilot reviews. read more

California Buyer be aware ! If you purchase a hospital bed from Med Mart and you purchase a protection plan you will still be responsible for mechanical maintenance and repair. If you are unable to preform these requirements you are still responsible to find someone to preform them for you. There appears to be only one Med Mart technician who covers the whole state of California. These customer responsibilities are not spelled out in any Med Mart document according to their service department as they are "Common Knowledge". Common knowledge to who I ask... Maybe buying from a local company is the safest way to insure you can get repair service in timely and practicle manner. read more

BUYER BEWARE in dealing with Med Mart. They only care about their bottom line and do NOT care about the patient, patient's family, or customer. All they want is to rip you off for as much money as possible. I am the caregiver for my father who was diagnosed with 2 forms of cancer in 2022. He became bed ridden because he has tumors on his spine and this caused him to not be able to stand/walk for approx 6-9 months. I care for him at our double level home. We have a hospital bed in the living room where he is convalescing/recovering. After months of physical therapy, chemo, and beating one of his cancers, he is now able to stand on his own (with a walker) and move himself from a bed to a chair, etc. However, when he first came home from the hospital, I had no way of getting him, a 240 lb, 6'2" patient from one piece of furniture to another. On July 22nd, 2022 I purchased a Hoyer® Deluxe Power Patient Lift and Molift EvoSling Shadow HighBack from Med Mart for an order total of $1,806.07. The website claimed they had FREE same day shipping which is why I bought from them vs. other online medical supply stores. I needed the equipment delivered to my door asap so I could care for my father. I ordered the lift on 7/22 and it promised same day shipping. The lift wasn't shipped until 7/25 and the patient (my father) was re-hospitalized on 7/27 due to a fall because he was struggling to get from the bed to the chair (which is what I needed the lift same day for!!!) Once my dad was re-hospitalized (because of the lift not arriving same day as promised), I had no way of knowing when he'd be coming home again. I contacted Med Mart immediately advising them since I had not received the items yet that I needed to cancel the order for a full refund. They did not answer me and proceeded to have the items sent to me. On July 30th, 2022 I received an email that FedEx was trying to reach me because the freight shipment was going to be dropped off at the end of my drive way. I reached out to Med Mart again via email and phone. The lady I spoke with from Med Mart (on the phone) was very very nasty and started screaming at/arguing with me on the phone. She advised me that first of all FedEx would not deliver it to my door (I am up 10 stairs). I told her that wouldn't help me because the hoyer lift is hundreds of pounds or more and I would have no way to get it into the house where the patient is. She told me this wasn't her problem. She also refused to cancel my order and give me a full refund. She then told me that she would advise me not to cancel the order because I would end up only getting a fraction of my money back. WHAT? Why? She claimed that if the order was cancelled, Med Mart would charge me shipping (which was very expensive for an item so large) AND a restocking fee! I explained to her that shipping was free, per their website, so why would I be charged shipping?? She told me that regardless, if I cancelled my order, they would have to recoup their shipping costs from me. I told her I was never advised of this nor was this noted on the webpage when I placed the order. She claimed that somewhere (hidden) in the terms and conditions of their website it states that shipments may not arrive same day AND that in the event an order is cancelled, the customer will be charged the full shipping amount AND a restocking fee. I explained to her I had no way of getting the lift in my house and the patient was in the hospital so I needed to cancel the order... especially since I had not received it. She argued with me and refused. I hung up and called back to speak with someone else. She answered again (do they only have one customer service agent there???). She told me that she cancelled the order and after the shipping charges and restock fee, I would get a refund of $323.18. I paid over $1,800.00 and they refunded me ONLY $323.18... so they kept $1,500.00 of mine AND THE ITEMS. This is robbery/fraud! I told her that she needed to understand that their customers are patients and families with sick members who have the cost and stress of taking care of seriously ill people and what they are doing is unconscionable. They were literally stealing from sick people. She told me, "We are empathetic to that but we are a business and sick or not, we have to make money too." I couldn't believe the words coming out of her mouth. I asked to talk to a manager. She said, "No you cannot speak with a manager... and besides everyone here is already well aware of you as we sent out a company wide memo about the call you just made to us since you were so nasty." Excuse me?!? At the end of the day, I had to go to my credit card company and file a charge back claim with them. THEY made it right, after hearing my story of Med Mart's extortion, and the credit card company refunded me my full amount since I had been charged for merchandise I didn't receive. So my story ended okay, but NO THANKS to Med Mart. read more

Do not order from this company their service is non-existing. We purchased a lift chair from Cincinnati branch. It broke in about 18 months. We contacted the service department and they sent a service rep to see what needed to be done and charge us $140 that was on January 31 we have not been able to get service since then, even though we ordered another chair. we have tried to contact Med Mart for the last two weeks to find out where the chair is and all we can get is the answering machine and they never returned the calls. If you need any kind of medical supplies or equipment, I suggest you find another company besides Medmart, they are about the sorriest company I have had the pleasure of not doing business with. read more

We had an appointment for Salesman Chris Maynard to quote us a price on a platform Lyft. He called instead and quoted us a price over the phone, he asked us to send him pictures of the area in our home for the Lyft. He priced the job at $25-$30,000. Poor customer service read more

Don't buy from this company. The nearly $2000 product I received was nonoperating. Customer service delayed in response to fix for more than 30 days, wouldn't send someone out to fix it and kept sending me troubleshooting videos to fix their defective product. I didn't have time to troubleshoot it as my family member was suffering from a health crisis in the hospital. So I decided to return it. They said there's nothing wrong with the product and charged me more than $900.00 to ship it back and restock the item. They had the audacity to gauge me in my darkest days. Med Mart is the worst company and heartless. Heed the one-star ratings, this company will leave your sick family member hanging and just take your money even if there's a problem with the product. read more

Our hats off to Wayne at Medmart Reading Road! he helped my husband Dave find an electrical brush contact for our stairlift so he could get it going again! He literally handed him a slightly used one at NO CHARGE from the back of his truck!! David was very grateful he saved $25 for a tiny little thing the size of a microchip! KUDOS TO WAYNE for being a caring human being! read more

Med Mart - Here is the $25 part ( if it was brand new)! - Medical Supplies Near Me - Cincinnati, Ohio

Timely delivery and excellent service by Terrell and Mooch! Professional and courteous.

Customer service. They are not very nice and/or knowledgeable. Also was told should receive item in about a week. Was over a month to get it and had to go pick it up ourselves due to address being wrong on package. This was a $2500.00 item. read more

Prices are no where even close to prices online. 150. Dollars more. No thanks. Can order on Amazon for 200 less

I bought a Journey Zoomer battery operated chair for my 90 year old mother on Amazon. I did not realize it at the time but MedMart was the third party seller. Within 60 days the chair did not work. Amazon told me to go to MedMart. MedMart told me to go to Amazon. And the manufacturer customer service number is never answered. I have filed a complaint with Amazon regarding MedMart but I would never buy from them again. AWFUL CUSTOMER SERVICE. read more

Don't trust the advertised ship dates. It's very deceiving. Been waiting for a month and the shipment is still in transit despite constant daily email that "the shipment will arrive tomorrow" only to be disappointed with another daily reminder email telling you the same " the shipment will arrive tomorrow"! Buy from local source and avoid this headache. The extra savings is not worth it! And the person needing this equipment ends up suffering the most. In this case is my Mom! read more

Buyer Beware. I looked at the reviews after the fact of purchasing a stair lift from this company. We live in a two-story home with a flight of stairs going to the master bed room. My wife was not able to climb these stairs without some difficulty, so we looked into a stair lift. The sales rep came out and we agreed on installation. I asked about deinstallation and was told that it would be pennies on the dollar. Okay so I was warned. My wife wish was to have this installed. I think it was her way of hoping that her diagnosis of pancreatic cancer would get better. What was to be a four hour install turned into 8. I brought her home February 14 and the lift installed on the 15th. She passed away on the 19th, never having used the device. When I called to inquire about the deinstallation, several things happened. Left messages, sent emails, all which was meet with silence until I reached out the to sales rep who then got the accounting department to give me a call. Told them what had happened and they were going to have the manager give me a call. Several days passed and he did call. The conversation was very awkward. He said he would have to send someone out to verify its condition, - never used, left as it was when it was installed. It was a special order and it would be very difficult to resell. And he would have to pay someone to come out and remove. I get that. Basically, my mind said "sleazy" tactics. They did come out and deinstall the system, and like the sales rep said - pennies on the dollar. Yes, I was warned about the deinstall costs (my fault in trying to help my wife) but I should have listened to my inner self and said no. Buyer beware !! read more

Christine. Took the whole payment out of my mom's account when she was trying to set up payments. She told my mom she reversed it 10 days later no return on her account. After 2 weeks realized it wasn't getting returned to her and no wheel chair came 506.00 all together. That being her food money for the month we had to call the bank and report it! Sad this is happening to the elderly buying wheelchairs. read more

I was in Med Mart and was ignored. I was waiting my turn to be helped but no one came to help me. People came after me and they were helped. I had to speak up. I asked why no one came to help me and was told no one saw me sitting in a chair several feet across from the counter or when I moved to sit in a chair by the counter. If I could see them, they could see me. Bad excuse. Then several people came in after me and they were helped. In fact an employee was told to help them. I hope next time this happens a sincere apology is given instead of smiling and saying no one saw me. read more

This place is GARBAGE!!. Do not trust your Healthcare needs to this junk house. After they make the sale with the soft voice approach.. it's over. Try and get help if you have any problems with your purchase. There are tons of other places. SKIP THIS PLACE!!!! read more

Be aware!! Please, please listen to me. I have chronic arthritis in my back and I can barely walk. I ordered a chair from them which cost almost $3000. They told me I would get the chair in two business days once it leaves the warehouse. This is what I need for you to pay very very close attention to - the words - once it leaves the warehouse. They can leave the warehouse 30 days later, 45, 60 days later and there's nothing you can do because they have your money. When you ask for your money back, this is the part you really need to hear - they charged me almost $800 for restocking fees, I ordered the chair, my husband told me it cost too much so I called right back to cancel the order. I was charged almost $800, they called it restocking fees, and there's nothing I can do about it, but I don't want you to get caught like I did so I want you to be aware of a company called Med Mart. BEWARE!!! read more

BUYERS BEWARE. You can't give a google review, so you have to dig in and find this site to review on. They sold a hospital bed to one of my seniors, charged $900 they claim the site says no refunds, I don't see it and I'm young, a senior can't see that. The bed delivery was a nightmare they don't deliver inside or set up. extra charge to assemble. This lady does not need the bed it's not what she needed, and Med Mart saying we have to eat it, or sell it ourselves. No RETURNS You can't leave a google review they pick and choose the reviews placed. Will report to BBB if they do not rectify. BUYERS BEWARE read more

I received my lift chair in Dec 2023. Since I received my lift chair, everything that could go wrong did go wrong. I paid for a chair with extra height for 6'3 to 6'8. I'm 5'11 and my feet hang over. I asked for 3-1 where the back stays up when you lift your feet but of.course I didn't get that. My chair almost lays down when I elevate my legs. There was a thump when the lift of the chair went down. I numberously contacted Med Mart. The side of the chair is separating from the main chair. The material is ripped and you feel the metal protruding through. Now the motor has gone out. They finally sent a tech out but are only willing to fix part of the chair instead of giving me what I ordered and taking the defective chair. read more

I purchase a shower transfer bench to aid my husband who was battling cancer. it finally arrived but by the time it did, my husband was in the hospital and on his way to hospice. I called and asked for a shipping label so I could return the bench. The shipping box was never even opened so the bench was never touched. i obviously no longer needed it and after the enormous financial hit my family took, I really needed the refund. I expected at least a bs restocking fee and then a refund. but after several phone calls and emails, they were of no assistance, showed no compassion or no empathy for my situation. it's all about the money and medmart does not care about anyone or anything but their profit. their website spouts a lot of bs about customer satisfaction, it's a lie. find another resource for your needs. these people don't deserve your hard earned money or your trust. read more

This company is incontinent. I placed and order for a cane and blood pressure cuff. They had the order for over three weeks It took me calling them and emailing them to respond to my ordered. If I hadn't I'd still have been waiting. Now after a month I get an email telling me what I already knew from the first email. I told them to cancel my order and destroy my paperwork. If you want medical supplies go some where else. read more

I purchased a Spring Tilt-in-space wheelchair for my hemiplegic father, and the the tilt-is-space lever (plastic) broke on the very first pull, rendering the chair useless. I contacted MedMart's customer service, sent then pictures and I have not reached resolution 4 weeks later. As a result, we cannot transfer my father to the chair, and it keeps him absolutely in his bed. MedMart just says that they are working with their technical people, and after 5 emails, there is no end in site to helping my father with a new part for his wheelchair. They blame it on the manufacturer, Spring. Caution to all - DO NOT purchase from MedMart (they don't really care), and DO NOT buy a Spring product because the quality and support are not there. read more

Med Mart - Medical Supplies Near Me - Cincinnati, Ohio

Ordered a lift chair. Customer service was quite helpful and the chair arrived faster than they said. Unfortunately it was SMALLER than they claimed and hard as a rock. It took two days and three phone calls for them to get back to me. They demanded a 20% restocking fee and i had to pay for return shipping. Do NOT order from this place. read more

recently i bought the Flex-a-bed from medmart . there are two issues in this company: 1) shipping issue: at first they said the bed will be delivered at around 10:30 AM, but after several times of calling , finally the bed came around 1:40 PM. 2) cannot return the part of bed. I found the bed rails are too heavy and not necessary, then I contact with them how can I return, they said No. read more

Technician who delivered and assembled was great. Customer service at the company is terrible. Ordering online was a pain, difficult to ask questions, and they charge over $300 per delivery, even if they are delivered ont eh same day. I will do my best not to order from them again! read more

I ordered a hospital bed from MedMart, on their website they claimed it was in stock and would ship in two days. When I received the bed some parts were missing. I was not notified that they didn't have them at the time of order or when I received delivery. I called the companies customer service, and after the service agent lied to me they hung up. MedMart still claims on their website to have this on stock even though they don't and can't tell me when they will have the parts. Stay away from this business. read more

I have been trying to get in contact with repair for more than 5 weeks and can't even get a return call. this is the poorest customer service I have ever received. read more