I am a patient - I was just at the store to get the nose piece fixed on my glasses. I waited, standing up for 20 minutes and was NEVER acknowledged by anyone at the desk. It took one office assistant 10 min to schedule an apt for a patient. When she was done, she reached for a file and ask a patient who just arrived to help her next. I was aggravated and said I was there first. She stated that I wasn't in a que so she would not wait on me. ... how do you get in a que when no one even acknowledges your existence at the desk. By the way... I was the only one standing at the desk needing assistance. I am a patient and just as important as any other individual in the store. I am shocked at the treatment. I would like to have my glasses fixed and I would like not to be dismissed because I am not in a que. I hope they have video cameras and use them for training purposes. Horrible service! Horrible patient care. read more

She did call and report the manager and all she got was a short black and white reply so again this company isnt for the people it's about the money read more

Appointment with daughter on February 23rd after over 3hrs wait we had a virtual appointment (not what we signed up for) but went ahead anyway because we waited over 3 hrs already. Then once in the room with assistant about 15 minutes of test, lights, etc... they informed us the doctor would on the screen in just a few minutes... 1 hr later still no dr, assistant logs out logs back in, walks out trying to contact someone,... needless to say almost another hour later we finally see a video dr... he gives us script, we go out front, wait about 30 minutes, finally someone helps us and say 2 weeks glasses will be in and someone will call us... after insurance(we have very good insurance) our bill was still over $560. It's now April 5th, 8 calls to office, all with different excuses, all with extended wait (over 30 minutes each time) currently on the phone again 42 minutes, on hold again, another 21 minutes and low and behold again they can't find her glasses and I'm now on hold again... this is just unacceptable on all levels, no refunds offered, can't get exam from another place because our insurance won't cover it, we're literally stuck at the mercy of when they get their act together and I'm still on hold... I hope someone does a class action lawsuit to save others from this rediculous bs... I wish I could rate them a negative 10 stars... DO NOT GO HERE EVER... IT'S DIRTY... THEY LIE... THE STAFF ARE OK BUT SEEM OVERWHELMED... AND HEAVEN FORBID IF YOU HAVE TO USE THE NASTY BATHROOM... JUST TOO MUCH... Y'ALL SUCK... DO THE WORLD A FAVOR,CLOSE YOUR DOORS AND RETHINK YOUR ACTIONS OR LACK THERE OF... SINCERELY ANOTHER PISSED OFF CUSTOMER I WILL NEVER RECOMMEND OR RETURN... Update... they now have frames with no lenses... you've got to be kidding me... Guess where I'll be tomorrow morning... read more

i do not understand this place!!!! they make you put on 'one of their masks' when you enter the door. i was already wearing a face covering!!! (correctly also) their are hospitals and doctors offices STRUGGLING to find PPE and these people are essentially WASTING hundreds of masks every day!!! read more

I recently moved to Winchester VA. I had a good experience with My Eye Dr. at my previous city, but cannot say the same here. I stopped by the Winchester office off of S, Pleasant Valley Rd in October/November to schedule my yearly exam in June. I let the girl know I was a contact lens wearer and am a patient with MyEyeDr and would need to be seen for new supply of contacts and a yearly health check. I go yearly as my sight is very important to me. I arrived on Saturday June 9th, 2018 for my exam. The girl called me back. Began the visit to explain the machines, the first one was the retinal camera. I interrupted her and asked her if it was covered by insurance she said no it would be a $25 dollar fee. I told her I would pass as I do not have any issue that would require the pictures. If someone new came in they would have had the extra fee as she was not going to advise me of this. Her next statement was she would be checking my eye pressure and asked that I put my chin in the cup. I replied back that I am wearing contacts. She looked surprised and said that I was only scheduled for a eye glass check and they would need to change the paperwork. First of all, the whole point of my visit was to get a new supply of contacts, does no one read charts. She showed me where I could remove my contacts and asked that I come back to the room after. She was up front changing my exam I thought. I took a seat back out front till a exam room was ready. She called me back 5 minutes later. Dr. Rader introduced his self. Checked my acuity with my glasses ( I am farsighted +7.75 and +7.25) put the machine in front of my eyes with lenses that are blurry and asked me to tell him when it was clear, then changed better/worse twice, this was for each eye. Used a hand light to look at my eye, told me my eyes were healthy and did something on the computer. Advised me my current contacts might be too strong and would recommend lowering the power. At no time did he check my acuity with my contacts, actually no one checked my acuity with my contacts!!! At no time during my visit did they ask if I was interested in being dilated or when was the last time I was dilated, my eyes were not checked with my contacts in, nor was my reading vision checked for my glasses. All this being said, I worked for an eye doctor for 9 years in the 90's, and was an optician. I feel like I received below par services and will be contacting my insurance company to see what we can do about me getting another "real" exam this year as I have already used my exam benefit for this year. Very disappointed!! read more

I haven't even went back for my appointment yet but I've been waiting for an entire hour. This place sucks!!!!!!! And the only other customers are Karen's. Then I looked over to ask a question and there were zero employees. Never returning. read more

The front desk staff is top shelf and everyone wore masks and was helpful. However when the doctor came out, his mask was below his nose and he made no effort to correct that situation. It hadn't just slipped - that was the way he was wearing his mask! I left and won't be going back ever. read more

Exceptional care! It was my first time since Allegheny became MyEyeDr and I was pleasantly surprised for a chain to have such great eye doctors and assistants. My very first ever set of contacts. On Day 2, the first brand tried dried out my eyes so bad that the contacts were almost impossible to remove, add the fact that I'd never had contacts and it was a recipe for disaster. Thank goodness that I tried practicing during business hours because I ended up losing a contact because of the dryness and getting a serious eye infection. Dr Rader was super great and stayed late to look at my eye and prescribe meds! I only docked one point for my check out. I was supposed to try out my lenses provided to me and come back to figure out if they were right. She tried to sell me contacts when I sat down, then glasses. I told her I was testing these and would decide later. I asked for my prescriptions and only received my glasses prescription at checkout as she said my contacts prescription was still being finalized. I was left confused about my contact prescription not being finalized but asking if I wanted to purchase contacts not two minutes prior. I guess I'll see Monday. read more

I was suspicious of going to a chain, but being new to town and needing an exam and new glasses I gave them a try because they took my insurance. I am glad I did. I found everyone to be friendly and professional. They worked with me to see how best to apply the insurance so I could get both glasses and contacts and not pay a fortune. I was pleased with the selection of frames, and the trial contacts worked well. My only gripe is that they were not prompt in keeping appointment times. Normally that is reason enough for me to never go back to a place, but I was otherwise so pleased that I will return and recommend them with that one caveat. read more

Scheduled the appointment online weeks prior. Arrived and found someone else was booked at the same time. Stated they tried to call me several times and the number provided didn't work. Confirmed the number and it was the correct information. Told me I would need to reschedule, when I asked why I had to and not the other appointment they simply stated " I don't know what to tell you". Poor customer service, poor management of their scheduling system. I've been a patient here for years and to know that they would kick me out without a solution is unacceptable. read more

I walked in today with my two kids looking for glasses for my daughter and myself. Nobody was assisting anybody and there were plenty of employees lounging around. The people were very rude and required the my 3 year old son wear a mask in the store. I would not recommend going to this place. Absolutely terrible service. read more

I went with my son into MyEye Dr. and Dr. Rader was the optometrists that saw my son. Dr. Rader asked me as my son was sitting right in front of him with glasses on, if he has ever worn glasses. He then proceeded to talk to himself and say I do not hear voices. Made jokes that made no since. I was very uncomfortable with what he said my sons visions was so took him for a second opinion. I'm glad I did what Dr. Rader prescribed for my sons vision was not correct. The prescription he said my son needed made him blind. I'm so glad I went for a second opinion. Though I had to pay out of pocket for it due to the fact my sons available exam was used at the quack job of a place. I'm glad I did take him for a second opinion so that my son would have been able to actually see. read more

Nicholas Luthman,O.D. He was very good at giving me a complete eye exam and, taking the time to answer my questions. I have been to several other eye specialists, and by far prefer his expertise. I will definitely be back for my yearly check up. read more