My fillings hurt and I think I got a infection from it and there closed today I really need them to fix it and I feel like there going to charge me read more

Awful- my filling is still bothering me . Their estimates were out of whack, (300$ more than originally estimated) cancel appointments after reminding you about the appointment ? I wanted a crown before my 40th birthday - I called to ask about the new price they were giving me and they never called me back and just cancelled. The girls in the office talk crap about customers/patients. You can hear them when you are on the phone swearing and saying ha I'm not calling them back. You have to chase for information. Never again read more

This is a terrible facility. The staff is overworked. The dentists are okay with making fraudulent treatment plans and are okay with overcharging/billing for things that they do not need. Here are three separate examples with 3 separate patients: 1) first patient had medicaid insurance. They were told by Mynt Dental staff that this insurance does not "cover any crowns." But did let the patient know they could pay out of pocket almost $800 per crown. I contacted the insurance company to find out if you are able to have a prior authorization completed to cover any of the crown cost or if they do cover any type at all? The insurance company informed me that they do cover resin based composite crowns as well as silver crowns but that they would not cover porcelain crowns. I called Mynt Dental to let them know this and let them know that it is improper business and fraudulent to allow a customer to pay out of pocket for these crowns without letting them know that there are different options but that Mynt Dental does not offer those options at their facility. There is a big difference between saying "your insurance doesn't cover any crowns and then taking cash vs saying we cannot do any other crowns except porcelain crowns at our facility." For this same patient when he went in for his annual cleaning that he was told had to be completed prior to completing a deep clean he was told by Dr. Khan "there is no point in cleaning your teeth because they are so bad." Nothing was done at this visit. He was told to schedule a deep cleaning. His insurance was charged for a deep cleaning that was never completed. This is fraud. Mynt dental said they did a deep cleaning when he went back to have a tooth removed but they didn't. A BBB complaint was filed and they stated they had photographic images that show the difference between the teeth before and after. I received all of the medical records and the cleaning is not noted in any of the office visits. And the patient specifically stated that he didn't have a cleaning or deep cleaning done. Mynt dental ignored the BBB complaint and never responded. 2) A pediatric patient was evaluated and upon exam Dr. Kim stated that the patient had 3 cavities. 2 on one tooth and one on the opposite side. He had the treatment plan written up and I realized that there where charges for 5-6 teeth and for flouride which had never been applied. I asked the dental assistant why there were additional charges that we had never talked about on the treatment plan. She pulled up an xray and showed me the additional teeth that were on the top that had never been mentioned. I asked her to have Dr. Kim come back in. He did and he said "oh yeah there are some on top, and then the ones on the bottom." I told him I wanted the xray's so I could go get a second opinion because it made no sense that he had never mentioned these additional cavities. He said that was fine, and that he would get the xray's but then apologized for "being short staffed and busy." He said that he didn't want me to leave feeling that he had overcharged because they "would never do that and he knew I had bad experinces in the past with over charging." I thanked him, but when for a second opinion. The patient only had 4 cavities not the 5-6 that he tried charge me for. I had to go to multiple dentists because the patient was very scared because of the traumatic expierence at Mynt dental. 3) In 2016 when I started going to this facility my wisdom tooth came in. The woman dentist at the time who no longer is working there told me my wisdom tooth had a cavity in it and she would recommend oral surgery to remove it. I declined because I didn't think I had a cavity, it never bothered me and I hadn't had a cavity in over 15 years. Also, I was pregnant. When I went back for my routine visit that next year it wasn't mentioned. When I went back a year later and asked Dr. Kim said "yes, there is a cavity we would recommend oral surgery to remove it." I again declined because it wasn't bothering me and it hadn't progressed at all. When I went back 6 months later nothing was mentioned. Most recently I had my wisdom teeth removed and I asked about this tooth. As I suspected there was not a cavity on that tooth so they were once again trying to over charge me to get unnecessary oral surgery. Beware, they ignored all of my BBB complaints. The customer service was terrible. They violated HIPAA multiple times. Yet, no one could actually tell me the information I needed. There are many other providers in the area who care so if you could go to anyone else I would highly suggest it. We had terrible service at Mynt. read more

this is the most caring compassion down to earth dental people i have ever been to. asking if im ok or in pain or comfortable . this is the most outstanding dental iv ever been to. i wILL be returning for the rest of my work. i'v never been treated so well. you guys are the bomb. 1 out of 5 stars i give you a 10... read more