Absolute waste of time and money. Waited 70 minutes after my appointment time to be seen. Tooth was examined for 30 seconds and I was given a bill. Ridiculous. read more

If you want a dentist who acts like a used car salesman, go here. They are scammers regarding billing, upcharges, and add-ons. Unethical as can be and I don't understand why others go there. Seeing their multimillion dollar facility should have been my first clue. read more

maybe i'm off here, but I feel like the pricing on services is high. I had a crown down here and it cracked in half right before christmas. the dentist who did that crown is no longer at this practice, but I have to admit i still felt like there should have been some sort of guarantee that the crown would last. I've had another crown for 28 years, it's just a porcelain crown and it's in the front. It never cracked, now i have this zirconia crown that is supposed to be much stronger, but it cracked in half? eating something that wasn't hard? I also have been told i need all my old dental work removed and re-done, quoted over $5k in dental work. I don't understand why a dentist would want to remove everything that is fine the way it is. I constantly deny the work but every year they bring up old silver filling should be removed, they're toxic, etc. all these old filling are larger, so they quoted me having them removed and crowns replacing them. I'm probably going to be switching dentists this year to someone that is smaller practice. read more

I am another multiple decade customer who has been awakened to their current billing practices and am now going elsewhere. Read similar reviews and take them very seriously! This place has come to where it seems they look for ways to give you more charges. They bounced me around several departments relative to a single root canal tooth (that they did long ago) that now needed extraction and an implant. My insurance denied payment for having multiple consultations within a particular period due to this (which was from them bouncing me around for the same single issue). Trying to discuss the situation and why it was wrong fell on completely deaf ears in their billing department. They refuse to listen or adjust anything. In my situation, I consider what they did billing fraud and I feel compelled to have to go elsewhere. What a miserable experience and clear lack of respect or caring for their patients! read more

Nice place and I can see why... Went in to have a simple tooth extraction and they wanted close to $600... Ridiculous! I'll find a provider that lives in reality.. read more

If you have time to wait this is your place! My first appointment I was told to come in 30 mins early to fill out paperwork. I was also told I would be in and out of there within an hour so I could get to work. After waiting for 55 mins I was finally called to go back for X-rays Then another 20 mins before the Dr came in. I explained I had to leave so I could make it to work on time. Had I known it would take so long I would have made arrangements with my boss to come in late. My appt time was for 8 am and was called back at 8:25, they did not offer to reschedule my cleaning Then my next appointment for a procedure was scheduled for 3pm. I got called back by 3:15 and sat for another 30 mins before the Dr came in. So by 3:45 I'm discussing the procedure with the Dr only to be told it wasn't going to happen as their other Dr said. Once again it was a long waiting and little to nothing was done. While sitting in the dental chair I could see out the window into the window of other patients having their procedures done. I couldn't believe it. I did get up and shut the shade. I do not plan to return even though it is a lovely place and most people there are nice! read more

Racine Dental Group - Looking into dental patients window and can see their work being done - General Dentistry Near Me - Racine, Wisconsin

Vet who you assign patients to on weekends. I left having a heart attack from too much Epinephrine in the local anesthesia. Tried to perform a root canal. read more

Awful. I have been ill since having two crowns replaced and there is a low lying infection they refuse to address or correct. Dentist Nowman is a dunsch. read more

It is sad to see my dentist is retiring, but I wish him luck. My hygienist Lisa F. was fantastic. She took good care of me and I enjoyed chatting with her in between my cleaning. read more

Great dental group. Been there about 18 months. Everyone I've encountered has redefined my expectations--in the best way. My first dentist retired, and the replacement I inherited is nice, knowledgeable, and adjusts to my particular concerns. My hygienist is my favorite part of every appointment. Even the people in billing are smart, insurance savvy, and help me make informed decisions that align my needs with my wallet. read more

This does not pertain to Dr. Kunz... but the endo office 98% and others 2% .. The WORST place I have ever experienced! Completely unprofessional doctors and ridiculous office coordinators (especially in the Endo department). Their billing BS is pathetic l! First, they give you estimates that are written wrong because they are incompetent and lack communication. Its a huge issue to the patient trying to budget their visits! The endo office doctor and office coordinator are pathetic and the most unprofessional people i have EVER dealt with!! All they care about is money and really don't care about the patient! NEVER again read more

Horrible, horrible billing procedures! They bill you to death but can't seem to explain their billing reasons half the time. Been nothing but issues with that for many, many years. I recommend staying away from Racine Dental! read more

Really poor service, especially billing. Not customer/patient focused. They shamelessly upsell non-required services/care and mislead on insurance coverage. They billed part but not all of what my plan had covered at 100% for a decade; my insurance plan still covers 100%, though I paid 2/3 of the charges out-of-pocket. The billing department responds robotically to human concerns per company policy. Your cash payments go further paying for the fancy facility and production-line staff than insurance agreements do. I'm taking my dental care needs elsewhere. read more

This review has nothing to do with Dr Sam miller. It has to do with the unprofessional billing practices. There should be no reason to over charge patients and have it results in a credit. I had to put these payments on a credit card which charges interest. Charge the correct price in the first place so patients are not paying interest on out of pocket cost. On top of that they now are having patients pay a "service" charge on card payments instead of writing those charges off as a business expense. The main reason I'm leaving is I have a family member who had a very unfortunate experience that took two years to sort out. They lost the scans. They did everything wrong and still have the audacity to charge her $1300 for their screw up. I will never be back. It sucks because Dr. Sam Miller is legit a magician with Novacaine, but they screwed up billing practices need to be investigated. read more

Decent experience. They recently changed how they clean your teeth. It's now a new high tech way with a tooth powerwasher of sorts. It's supposed to be less abrasive and kill more bacteria. Was definitely different and wasn't the best option for my extremely sensitive gag reflex but I made it through it and my teeth are nice and clean. Will see in 6mon. when I go back how they are looking. Otherwise my experience was fine. People were friendly and made sure to explain everything. They also were sure to ask me if I was doing ok multiple times throughout the cleaning process. read more

Dr. Kemper is my absolute favorite. he makes going to the dentist painless and explains everything thoroughly. he really reassures you which helps get through any dental work and he is so easy going. Erin is my hygenist and has been for the last 10 years. I won't let anyone else clean my teeth. she is absolutely amazing. read more

I have been a patient here for decades. The dental services are great but unfortunately I will be finding a different provider for our family of three because the billing process is terrible. Every time we go to Racine Dental Group, we have been asked to pay an estimated charge before receiving services. It was explained to me that this policy is because "some patients don't pay their invoices". I have almost perfect credit and have prompt payment history so I am not sure why I am being asked to pay an estimated charge up front. In the past year or so, there have been multiple instances when my estimated charge was inaccurate and I was owed a refund after insurance paid RDG. I have never received a refund automatically. To make matters worse, the credit is put on my account but I have to remind them at my next visit to apply the credit to my new invoice or it will never be applied. At the moment I am still waiting for a promised refund of over a hundred dollars for a charge from 6 months ago. I paid with a credit card so I am not sure why they wouldn't just immediately apply the refund to my credit card like every other merchant does. Instead I was told "the checks in the mail". I shouldn't have to repeatedly follow up and beg them to receive an owed refund from when I was overcharged 6 months ago. read more

I was really pleased to see all of these wonderful reviews so I made appointments! They were very nice that first time around and I was quite pleased. For my 2nd appointment, I showed up and they had cancelled me simply because they weren't able to reach me via cell phone to confirm my appointment. Mind you, I don't live in Wilmington, it's 1 1/2 hour drive for me. I was more than just a little annoyed. Recently, I had a scheduled appointment and I ended in the ER - diagnosed with a virus. I let them know 24 hours ahead that I was not going to be able to keep my appointment. Well miss Nicole (and I have proof) insisted that I come in or she was goimg to charge me for 2 no show fees. I cannot fathom the thought of someone in medicine asking me to come in anyway right after informing her that I have a virus! Who in their right mind would suggest such a thing with everything that is going on!?? I told her there was no way I was going to do that or pay a no show fee! She decided to stick to her office policy instead of showing some common humanity! So, I asked for a refund because I had paid for my crown in full. To this day I have not received it. Calling my credit card company next. It's a shame how one bad apple can spoil an entire tree! read more

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I am so happy an emergent situation about six years led me to Dr. Scherrer and his staff. I feel comfortable, respected, and never have suffered pain during any procedure I have ever had done. I love the partial he created for me! I am now waiting for my permanent bridge. Dr. Scherrer is such a perfectionist that even the temporary bridge looks pretty good. He and his staff are the best, so happy I landed up in their office six years ago!!! read more

Never use Dr. Tiboris. Got all four teeth pulled and did not have anyone with me. They did not write down instructions on what medications to take first. He rattled off a bunch of information to me directly after getting my teeth pulled. I didn't remember any of it. I got home was in immense pain and used the hydrocodone. He called me for my "check up" call and I told him I took the Hydro, he talked to me like I was a drug addict and I had just done the worst thing in the world. This guy made me feel like a complete ass for not remembering what medication to use. EXTREMELY condescending... anyway I called him back and suggested very nicely they write this down for people. He was VERY defensive... Now, months later, my sister in law gets her wisdom teeth pulled and tells me what an awful experience she had. She is in a great deal of pain and went back in to see if anything is wrong, and the doctor similarity scolded her for taking the pain medicine she was prescribed when no details were in writing. At this point I had no idea what doctor she used, but sure enough, same guy. read more

Seeing as how most of my reviews involve food and using my teeth -- I thought "why not review my dentist?" I've only gone here for cleanings, but have always had a pleasant experience. The staff is very polite and friendly. My dental hygienist asks me questions only when my mouth is free of tools, which is rare. And my dentist is very knowledgeable and answered any questions I had. I also got some free mouth swag, aka brush, floss, and travel-size paste. I'll definitely be back!!!.... in 6 months, because that's when I'm scheduled. read more

Racine Dental Group - General Dentistry Near Me - Racine, Wisconsin

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Good luck getting a hold of them to make an appointment. I've left several messages, and I have not gotten a return call any of the times. I just tried again today, and the receptionist hung up two times. It is very frustrating. read more

They are over priced. The doctors only care about money and not your actual health. Worst experience of my life, I had to go to another dentist because the one here messed me up so bad my new dentist had a hard time fixing what was done to me. read more

Racine Dental Group is really a fantastic place. I hadn't been to the dentist in such a long time, but Dr. Sam Azab and staff made me feel very comfortable and welcome. X-rays, a cleaning, and a little time with Dr. Azab took just under 1.5 hrs. By far the best dentist I have ever been to... plus they have TVs that you can watch while getting your exam (Fixer Upper time for the win). read more

We have been going to Racine Dental for years and have been pleased with the dental care provided by Dr. Scherrer and his hygienist, Lisa. The staff is friendly and knowledgeable. The office and equipment are state of the art. read more

I went here for a dentist. I saw a gentleman whose name escapes me. He is a card carrying Republican, and gave me an Ayn Rand book. I am a teacher so that bothered me a tad, not sure that it would make a difference to others. The work felt rushed also, these were the quickest fillings I've ever received. So far none of them have fallen out or worse... but the speed of the work made me feel somewhat uncomfortable. Not as nice as the "premium" dentist I have seen in Chicago... so I will keep looking. read more

I live in Chicago and come up here for one day for my physician and dentist, booking both appointments within an hour of each other. The office always runs on time, and they get me in and out very quickly. There is a reason I commute so far to see a dentist. read more

Had an appointment scheduled in May that was rescheduled due to Covid (not an issue). Finally got in, had to wait 30 minutes for the dentist to do my surgery (I was the first one of the day). Got home the medication didn't work and was told to just take Benadryl. (So keep me sedated instead of being functional) Mind you I've been in pain for over 8 hours because they were suppose to call and follow up and I am not one to take pain medication due to having a high pain tolerance. You would think they wouldn't want you in pain but nope they just want your money. Oh and they also try to double bill you so make sure you keep ALL of your receipts. I will NEVER go back and neither will my children. This place is a joke. read more

After years of procrastination, knowing full well that I was at the point that I needed dentures, I went here. Every person at every visit has been wonderful. Not judgemental. Just helping me get to be able to chew and smile afterwards. My Doctors were Dr Scherrer and Dr. Tiboris for oral surgery. My wife is very happy there also with Dr. Munro. read more

Just went there today, was told I need a filling and I would need to give them $100 for the balance I owe, okay, told them I have that and then she proceded to tell me the filling will cost $431 and needed to pay that also or I could make 3 monthly payments, but would have to be automatically withdrawn from my checking account, okay, I was in pain so of course I agreed. After the work was done, they sent me to the girl who does the payment stuff. Now she tells me I need to pay the $100 plus one of the 3 three payments she was talking about, so now I need to pay them $241 now! She didn't tell me that before, she just said I need to pay the $100 today. So then I asked how much my insurance is paying, she told me my insurance is not in their network, but back in March of this year when I went to Dr. Kenfield he said I had pretty good insurance so I should consider having a lot of other work done, Oh, but now they say I'm not in their network. Bunch of BS. Oh, also Dr. Kenfield is now retired, which I was never notified of, so I had Dr. Mienhardt. They failed me big time, money wise. Obviously all they care about is money. If I didn't have any money with me, they would not have done anything for me. I will not go back!!!!!! read more

My husband and I see Dr. Brian Waldau at Racine Dental Group. Dr. Waldau and his staff are very friendly, professional and value your time by being on time. I am one of those who are fearful of going to the dentist. Therefore, I am very picky about choosing a dentist. I am or was even fearful about just getting my teeth cleaned. I said was because Dr. Waldau's staff was the first one to use new techniques that are not as harsh. I can't believe how relax I am in their chair and hands. Excellent Customer Service and Care! read more

Have been going to Racine Dental for years and service has always been top notched. I initially started with Dr. A. Carruthers and now is a patient of his son Dr A. Carruthers and have 35 years between the two. Yes I still have teeth that can be attributed to the wonderful service that I have received over the years from them. I have had several emergencies that have been taken care in a very timely manner with limited complaints. The new dental clinic is very nice but does not have the intimate feeling of the old one. However time moves on and I am sure that the practice had outgrown the previous facility. If one get the service that I have had over the years I highly recommend Dr. Carruthers and Racine Dental. read more

They cancelled my oral surgery appointment two hours before the appointment then the woman gave me a tone and was frustrated that I was upset and unable to reschedule right away. I had moved all of my other doctor's appointments, college appointments, took off of work, went shopping for supplies for the recovery, purposely scheduled this during a spring break at school so I wouldn't have to do homework while recovering. I had family take off to be able to take care of me day of the surgery also. It's easy for them to reschedule a surgery, but it's not easy for us patients who have jobs, kids, and other rI'm losing coverage for my insurance soon so this procedure was a must and it was needed as soon as possible. Dr. Sediqi and his office don't understand the extreme distress they have caused and the potential financial toll they have taken on me and my family now, and Selena's attitude over the phone speaks to how much they care about their patients. I'm done with Racine Dental Group. I won't even be continuing my regular dental check ups with this company. read more

Two stars for getting me a quick appointment to address tooth pain. The dentist recommended extraction, and sent me to make an appointment for an oral surgery consultation. They offered me an appointment in June. Three months away. It's a shame, looks like a decent place and I would have became a new patient if they didn't expect you to just deal with your dental issues for months. Go elsewhere for extractions unless you can wait a while. read more

I arrived for my 4:15 appointment today Monday, March 16 at 4:05. When I arrived there was a sign that said to have a seat and someone will be right back. I took a seat and waited 45 min. during that time, there were easily 10 employees who walked right past me. No one asked me why I was here. No one asked me how they can help me. At 4:20 I flagged down one of these employees and told her that I was there for a 4:15 appointment. She told me she worked on the second floor and someone would be there for me. Meantime a photographer showed up and was clearly taking department pictures. It was obvious to me at 4:45 that these employees were more interested in their picture than doing their job. Finally at 4:45 I flagged down a second employee and insisted she help me. She told that she didn't work here in this department. She worked in a different department. I made it clear that I was upset that I had been sitting there for 40 min. and was completely ignored by everyone. She then reluctantly looked on her computer and told me that someone would be with me after their pictures were taken. It was obvious that the employees were more interested in their picture than doing their job. I left in disgust. If I hadn't aggressively insisted that this woman help me I would still be sitting there. Absolutely no one ever asked me how they can help or what I was doing there. Even Walmart treats people better than that. This is how government run health care is. The employees are more concerned with taking their picture and collecting their paycheck. read more

First of all, I did not have a problem with the oral surgeon who removed my son's wisdom teeth. Medically, we had no issues. The issue is with the insurance department and the dental group's financial policy. We had double dental coverage on my son. Each carrier should pay at least $1000 of the $3000 charge and some of the balance should be written off because the oral surgeon was in network with both providers. We were told that we needed to pay $800 the day of the procedure and we would be issued a check for any overpayment by us. The first carrier has paid on the claim and I have called Racine Dental twice to confirm that they sent the claim to the 2nd carrier. So far, the 2nd carrier has not received a claim. Is this a ploy to hold onto our money longer than necessary?? read more

I have gone to Dr. Cruthers for about 2 years for regular dental stuff, when recently he suggested Invisalign. I had braces years ago, but my teeth had shifted. I have had Invisalign now for a little over 2 months, and already my teeth look better than they have in decades! Thanks to Dr. Cruthers for suggesting it and then making it happen. And also - the office is beautiful, and the staff welcoming. Highly recommend! read more

I have a great dentist, Dr Emory, and a great Periodontist, Dr Rivas. I've seen a lot of dentists in the area, and I am going to stay with them. read more

First, I waited for two hours to be seen for my consultation appointment. Then I had an oral surgery appointment scheduled. I was called two weeks before the appointment to be told that the appointment was cancelled. I was told that they only had one appointment left in the month and that I could take it or wait until next year. Had they called sooner I could have tried to schedule elsewhere to have my teeth removed and to stay within this years benefits. This place has been such a huge inconvenience. read more

The doctors are kind but the place is huge and I've never got the "one on one" feeling. I feel like they price gouge and it takes forever to get an appointment and I feel they they judge. You also wait quite a bit when you come in for a pediatric appointment. read more