After paying thousands of dollars for a new binding machine, we instead received one that was defective straight from the box. I suspect negligence because it also came with a manual missing pages and a CD guide that would freeze halfway through. After showing it to their tech on FaceTime, he recommended sending the machine back, but it seems that the owner had expected us to pay for the shipping! After mentioning the possibility of negligence, he resorted to shouting and blaming over the phone and through emails. He refused to send us a replacement machine and insisted that we would only have the original refurbished. When we pay thousands for a new machine, we certainly don't expect a refurbished one! After being mistreated for over a week, we decided to cancel our order and requested a refund. He then blamed us for the machine's damage! He refused to refund us, even after all the material was no longer in our possession and had been returned to him! After months of dispute and wasted time, we asked for arbitration! It was finally resolved in our favor. Long story short, abysmal customer service and poor quality control. This company and its owner were a nightmare to deal with! The justification for zero stars. Less than ZERO if it were available. read more

I have been a customer with these guys for a couple years now (online) and they have been nothing but stellar service every time! Just recently I even bought an old air carving unit made by NC carpet from a friend, but unfortunately couldn't get it to run properly so I contacted them via email, and thankfully with the help of an employee named Mel, I was able to ship it out to them and get it fixed (mind you was amidst the whole covid-19 pandemic) with only paying for shipping! This is an all around honest and straight to the point group of individuals. These guys are all great over here at NC carpet and Binding, and I wish them all the best during these hard times. read more

We have been buying carpet and rug binding material and accessories from NC Carpet Binding for years. I know the family, Mel, the father, Mal, the son, and their hardworking employees. They are true professionals with exceptional service and very good products. read more

N-C Carpet Binding & Equipment Corp - Carpeting Near Me - Newark, New Jersey

# 1 been a customer for over 30 years, they do not come better. The best machines in the market and their service is outstanding. If you can not wait for shipping its an hour drive from Brooklyn and they will try to work on it while you have a coffee. Also all types of Binding, serging and supplies available. Expensive? depends what you call expensive. If you buy a cheap machine and need repairs on it every day do you call that cheap? N-C you buy GOOD and you get the BEST read more

Purchased a binding machine for custom project our company was working on. We were using unique materials which had to be combined and binded. N-C took our samples and set up a machine for us that would work with the thickness of our materials. I ended up being the one who picked up the machine and even though we had hired a seamstress, I was put through the training in how to use the machine. I have never seen such thorough and professional customer service. They did not let us leave until we had each gone through every task associated with the machine. I have gone from never having sewn to running this machine when we are shorthanded. This machine was second hand but completely refurbished by N-C. It has worked great since we picked it up and we have been using it for two weeks straight since. They also sell many supplies. I cannot recommend them more. read more

Ive been dealing with this company for years. their quality is the best in the industry. they have treated us like family. there are cheaper Chinese parts, but that's not for our business. if you want quality and service go with them. read more

SCM- NC Carpet Binding & Equipment has been a great bunch to work with. They have provided our company with the tools to grow. There is no other Turf Equipment vendor for us. NC Carpet Binding & Equipment Handles it all! Thanks Mal and Staff (5 plus stars) read more

This Newark institution is the only place in the country to get cutting edge and reliable equipment in this industry. NC has always been there with the machine or part I needed and always happy to offer advice and assistance. Besides being the biggest and most established company in the carpet industry, this family owned gem gives you the special service one would expect from a business pictured in a Norman Rockwell painting. read more

My name is Trevor Brockie and I am the VP of Accu-Cut carpet cutting machines www.accu-cut.com. We have been referring customers to NC Carpet Binding Machines since the late 1990's. Mal and the folks at NC are a stand up group and have a great reputation in the industry. I am happy to provide a recommendation for NC as I know they stand behind their product and make a great binding machine. All the best. -Trevor Brockie read more

This company has no concept of customer service, After receiving several thousand dollars for one of their machines they refuse to answer technical questions on the phone. Prepare to be subjected to profanity from the the owner of the company if you complain that they won't put a technician on the phone. And their management has no idea of how their machines are used. I regret buying an N-C binding machine. read more