I should have been turned off by the shabby studio and limited on-the-floor help, but they were…read moreconveniently located And I took the easy way out. I emphasized that I wanted a carpet that did not show foot marks. The samples appeared to meet this requirement--until the installation. I now have foot marks everywhere The installers were competent but did some damage to my hardwood floor and crumbled a bit of a corner wall. A request to discuss the possibility of their contributing to the repair was met with silence--as was a request for an explanation about the thick carpet. I really expected a more decent exchange. They wasted no time charging my credit card. Wish they were as swift with communication. Buyer beware. I'm out about $7500.

I recently purchased a large area rug for my bedroom. I was extremely impressed with the quality…read moreand service I received from Alan, Sue and Miguel. The store has an enormous selection of every category and I would never go anywhere else.

SCAM. Ordered a round carpet, went over the need for an invisible seam, assured many times over…read morethat it would be invisible. They stitched the carpet backwards, edge banding wasn't sewn on, just really terrible. They offered me 300 dollar discount for a 3000 dollar rug. Go elsewhere.

If you're seeking incompetence, rudeness, being gaslit and incredibly long delays, then you'll be…read moreok with this business. Otherwise stay away! A small project that was supposed to take a couple of weeks took three months. The owner and his manager make agreements that they don't keep. The problems were many -- first they didn't order enough floor material after measuring and installing. Had to wait many weeks. Then when completing the floor they damaged another part of the floor in the process. Had to wait many more weeks. The installer was never available, or was told he would be and then wasn't. There's more but the review would be too long.

Well was moving and needed my 9x12 bedroom rug cleaned. Saw this cleaner had a good rating. So I…read morecalled and made appointment to pick up rug for cleaning. So workers come on a Sunday to pick up rug. As worker was leaving he said " He needed deposit of $200. I looked at him " I don't have $200 dollars cash laying around. Gave him my email to send me payment. They picked up rug April 12. I got no email for deposit payment. So I called 8 days later saying what happened to deposit payment? And why does the customer have to call and ask where is the deposit being paid too. Fine I sent $200 deposit. Now it's May 12th and no word on my rug. So again I have to call and ask where is my rug? Communication is not a strong attribute of this cleaning service. So now rug is ready to deliver in my new apartment. Timing was essential because right after rug the bedroom set was being delivered. So workers dropped off rug on Sunday morning. And now same guy that says he needed deposit when he picked up rug. He wants to charge me for deposit again. I said no way! And literally had to show him email receipt of deposit paid. Now I did not pay attention to look at rug until right before delivery of bedroom set. And what do I see? THE RUG IS NOT 100% CLEAN. I was like wtf? I paid $550 for a partially cleaned rug. My rug is a Super Kashan model Ivory. (See pic) you can see difference between top and middle. Top is ivory and looking towards middle it's still dirty. Unreal! Secondly I was not going to waste my time with these idiots. Literally would have no place to keep new queen size bedroom set in one bedroom apartment. And imagine having to move bedroom set breaking my back because a cleaning company can't clean a rug. What are they blind? I trusted their work based on reviews but boy was that a mistake. Wish there was zero stars. Because they deserve zero for this failure. I would NEVER recommend this company. My advice would be go to Home Depot and rent a machine. YouTube also shows you how to clean it your self.

Had my carpet and velvet couch cleaned. Quickly scheduled in home and showed up on time with good…read morecommunication. Did a deep clean and took care of everything themselves. Everything came out looking good.

Products were clearly explained with no misrepresentation and delivered and installed in a timely…read morefashion. A bit pricey but worth it especially the service and reliability.

We had 2 bedrooms carpeted wall to wall with N polyester and basic padding , Shabi the owner has…read morebeen in the business 40 years, and his word and handshake are all you need. The installers were hard working, knowledgeable and polite . Quoted price includes delivery, install, cutting, closets, and old carpet removal. Glad we stayed with a local small business!

Would give zero if possible. Shopping for a new area rug and found one I liked. asked if they…read moredeliver etc.. The response? " every time you open your mouth it costs more" let me tell you.. if this was the last store and last rug.. I would not purchase.. Mike's attitude sucks. he was rude .. go somewhere else..

Great customer service. Installation was fast and perfect. Gave good tips on how to take care of…read morethe carpet. Will be returning and recommending in the future.

Amazing service fabulous collection to chose fab installation no attitude here to please customer…read morethat is very hard to find, and does not matter what you pay!!! when I say my carpet installed I nearly fainted so beautiful classy I am English and I know my carpets and was brought up having English wool carpet that took a year for it to be made.

DO NOT UTILIZE. A TRULY WRETCHED BUSINESS…read more We have used Kanters on three occasions. The first two times were fine, which is why we went back a third time. The third time was a disaster and they could not have been less accountable or less accommodating. In short, Kanters sent us the wrong colored LVT flooring, which even if we were willing to accept it, was defective and not capable of being installed. In any event, my wife and I were immediately willing to accept a different color LVT flooring that Kanters had in stock so that our construction was not set back weeks (we still had to pay our contractor for two days of work reserved to install this flooring, which now could not occur). Rather than doing what was necessary to immediately deliver this new LVT flooring, Kanters said it did not have staff to do that but eventually "agreed" to allow my wife and I to do all the manual labor ourselves (picking up 25 boxes weighing 60+ lbs each). Making it almost comical, Kanters had the gall to ask that we also bring back the 25 boxes of wrong colored and defective flooring so that they could get their money back from the manufacturer (which we did). Thus, my wife and I performed a half day of manual labor to correct Kanters' mistake because, apparently, they do not have adequate staff. When we asked for a credit, this is a quote from Brian Kanter: "These type of positions are the reasons that most small business no longer exists in our world. For some reason society has the belief that perfection exists and that a manufacture never makes a defective product or sends the wrong product. I wish that was the case but it's just a fantasy." Mr. Kanter went on to equate us transporting 50 boxes of extremely heavy flooring to the time he had to return a broken TV to Best Buy. In other words, don't expect that what you get will be what you ordered or even correct. In the end, the "credit" they offered was that they were not going to charge us extra for having to pick new carpet to match the different colored flooring (something he admitted they otherwise normally do). I think the moral is shop here at your own risk. If everything goes fine they are a run of the mill flooring company. They hardly answer their phones and take days to respond to emails. But, if things go poorly, you better expect that they will shift the blame to their manufacturer and/or to you. They will not be out of pocket - you will (just as we are).

We purchased a remnant carpet for our daughter's room 2 years ago. The staff at Empress was…read moreextremely warm, accommodating & knowledgeable. They edged the carpet and delivered it as promised. As for Duke as he was extremely helpful. On Thursday December 28, 2017 around noon, we returned to Empress Carpet Sales to purchase our 2nd rug. Duke not only remembered us as prior customers, he & his staff were once again knowledgeable & friendly. Pros: knowledgeable, friendly staff, great prices, lots of parking Cons: none, really! (Well, I guess they could offer free back massages). This place epitomizes customer service. Overall, our experience with the Empress Carpet Sales was positive. We were in & out within 30 minutes. Empress has a great selection of remnant carpets which can be edged as rugs. We have no complaints about Empress, and will return for all of our carpet needs. If anyone has any questions Empress, leave a comment to my review and we'll get back to you.

Great service, friendly and helpful. I needed certain smaller pieces for my dog to use on my…read moreslippery floors. They were so accommodating and cut every one to size.