Unprofessional - paid my deposit and Emoni booked my appt before opening, did not show up, and sent…read moreme to voicemail several times. I just wanted a silk press

Be prepared to wait even though you have an appointment time and the prices are on the higher side…read more My only expectation for this appointment was to be on time and to leave on time (with everything done the same day). My personal experience: I recently relocated to Georgia and I was looking for places to go and figured I would try the HairLoft because I follow them on Instagram and they had an available appointment on Tuesday, January 2, 2024 at 4pm so I booked right away (keep in mind this was my day off from work) I booked with Dee short for DeAndrea because I didn't understand what Level 1 or 2 meant on the website and the website did not explain this so I picked randomly (this could easily be fixed with a short definition or years of experience put by the stylist name). My appointment time according to the confirmation from the salon was 4pm-5pm (VERY IMPORTANT) this was for a Silk Press +Hydration Treatment +Haircut. Cost $160.00 for a level 2 stylist (still not sure what that means). I only left a $10.00 tip because well keep reading.... I arrive to the salon at 3:30pm because traffic is terrible here and I wanted to make sure I made my appointment time. I'm taking back to the shampoo bowl right away and on my way to the shampoo bowl, I am thanked by the stylist for showing up early to my appointment. By 4:20pm I am washed, had my hair treatment, and my hair blown out ready to go into the chair for the haircut and silk press (the salon had at least 3 shampoo girls and they rotated with blowing out the hair). I'm thinking this process is so efficient until 5:30pm rolls around and I'm still not in the chair (no one communicates anything with me about running behind). I see another client in front of me and I have to leave at 5:45pm because I had to be back home, keep in mind my appointment time was from 4-5 (I have the email confirmation sent from the salon). So I tell the stylist I have to leave and be back at my house by 6:15 (the drive from my house to the salon is 30-40 minutes depending on traffic that day) and she asked if I could come back later that night, or tomorrow Wednesday, January 3, 2024 but I already had something planned because my appointment time was from 4-5. The only day I could come back was Thursday after work (I get off at 4pm and traffic starts to get bad here around 3pm). I am told to come back Thursday after work at 4:30 so she can finish my hair. So I pay for my service that I did get (wash, hair treatment, and my hair blown out). I was told not to put any product in my hair so I went to work with frizz blown out hair. I arrived back at the salon on Thursday at 4:30 on the dot for the cut and silk press but tell me why another client is in the chair after I was told to be there at 4:30. The kicker for me was they went outside to take pictures for Instagram and I've been waiting since Tuesday to get my hair finish. At this point I'm so over this lady and place. I finally get in the chair at 5pm. The inconvenience overshadowed anything this lady could possibly due to my hair. I'm finally done by 5:30 and this lady has the nerve to try and take pictures of my hair :/ completely done-the audacity. To Management: The point of running a successful business is to get customers but also retain them (this is not the way). If you are paying 3 shampoo girls and the appointment times are still not being met- something is flawed with your business model or the people you have working for you. A friendly disclaimer on your website about the wait times or just someone communicating to clients that the stylist is running behind would go a long way. I hope this helps anyone who recently moved here and looking for hair places.

I started my loc journey this past spring with an IG stylist and found the professionalism lacking…read more Once I found Rayya with Bangz & Tanglez my journey has been a lot smoother. Rayya was able to identify problem areas with my starter locs and by the 2nd visit, my locs were growing the way the should. I also love coming to this shop, everyone is friendly, professional and know hair. On each visit I've genuinely felt welcomed by everyone in the shop. I highly recommend this shop if you're looking for a natural beautician or a loc tech, I would definitely book here.

As a client that is very particular, Gwen (owner) always keeps my styles fresh and up to date. She…read morechallenges me to step out side of the box and take risks. I trust her fully and always know that her recommendations will always be on point. She is an excellent stylist.

I decided to start my lox journey this year and searched tirelessly for a place that would make…read morethis transition easy. I found Hair in Peace sans decided to book with them. I went to their website and it was very user friendly. The shop is beautiful and very feminine. I was welcomed with a smile upon entry. Prior to my appointment they held a consultation with me via text and also provided a tentative price. My wait time was very minimal and I didn't have anyone before me. My hair was shampooed and my stylist Azariah discussed what I wanted, went over the hair journey ahead of me. She was very patient with my questions and extremely personable. It took a total of about 4 hours which they let you know during booking. I love my hair and I'll definitely be back!

My entire experience at this salon was a 10/10! I was promptly seated at the wash station within 5…read moremins of my arrival. The ladies here are absolutely amazing and I am confident that I choose the right place to get my two strand twists starter locs. My stylist Gabby did a great job with my locs and she is very detailed with her work. As you can see in my photo her parts are very neat and carefully placed around my head. Gabby answered all of my questions and provided me with additional care maintenance advice without me having to ask! I've already booked my next appointment with her and I look forward to doing future business with Hair in Peace!

Travis Dowdy has a beautiful salon. I showed him the style (see attached photo) of what I wanted my…read morehair to resemble based upon my length. He explained how and what I should expect and he delivered. I received a coloring, wash, cut and style. The atmosphere was light and everyone was friendly. I will be returning. Thank you Travis and your staff for making my experience great. P.S This location of the salon is convenient and has free parking which is a plus for midtown. The prices are responsible as well.

Travis is an awesome hair stylist . I was recently put in a position to find a new hair stylist. I…read morerealized that it was a blessing ,because I met Travis. I'm so happy with my new haircut. He is a very knowledgeable and professional hairstylist. The salons staff is also very friendly.

I Love this place, it has such a great vibe and the people working there from the front staff to…read morethe stylists are friendly and wonderful. I had the most amazing stylist by the name of "Quinn" he was absolutely the best stylist I've had in a while. I needed a wash and blow dry and had not had my hair trimmed in a while BUT Quinn made it look like I had just gotten a fresh new haircut. I loved my blow out and Quinn was just so caring and friendly. He made my day and I walked out feeling like a Million Bucks. Thank you Quinn, next time I'm in town I will ask for you.

Michael does an excellent job and is very nice and talented. HOWEVER, this is a salon that only…read morecares about money and being on time. I went for over a year and drive over an hour away. I was exactly SEVEN minutes late and on the way out, after paying close to $100, I was told by the Owner that I need to be on time in the future or he could book me a longer appoitment, for MORE money and that 7 minutes knocks off the whole schedule. I get people have schedules. I am a business owner too. If someone traveled to me a full hour each way, I would not be giving a lecture on the way out but instead say 'thank you for coming in'. Its a competitive market. I am easily able to find an establishment that cares more for its long standing customers, even if one is a whole seven minutes late.

What an experience! I walked in 2 minutes before my appointment and was greeted promptly. They…read moreasked for my first and last name and let me know they would let my stylist know I had arrived. I sat down for just enough time to take in my surroundings, visited the ladies room which was clean and my stylist was ready for me. It has been some years since I have been in a salon. The energy from most I came in contact with or had the enjoyment of being around was great. Their attentiveness lets you know they understand you have places to be and they are taking you and your time seriously. Love it here. Already made my next appointment to return!

I didn't think I would ever have to write this, but I had an extremely disappointing experience at…read moreTexture Salon. I don't think it's fair for anyone to spend their time and hard-earned money on poor service, so I'm sharing my experience. I came in for a flat twist with two-strand twists, a simple style I've had done at Texture before and loved. Unfortunately, this time was very different. My two-strand twists were not completed properly. Many were left unfinished at the ends, and some were already unraveling by the time I got to my car. I also noticed shed hair trapped within several twists, and I was literally pulling loose clumps of hair from my twists as soon as I got to my car. This made sense because after the stylist finished, they put me under the dryer for just a few minutes, then quickly ushered me to the front desk to pay before going back to another client. I wasn't given the chance to properly check my hair in the mirror before leaving. The stylist also didn't clean up the shed hair sticking out of my twists, which made me feel like they didn't really care about the quality of the work. I've had bad salon experiences since I was young, and Texture was the one place I felt I could truly trust. I've been coming here since 2022 because of that trust. After today, however, I feel taken advantage of, and unfortunately, that trust is broken. I don't think I will be returning.

I had a great experience with Erica up until the Covid 19 pandemic. I went there in Oct of 2020 and…read moreafter I told shared with ber during chit chat that I had recently been sick with Covid I was delighted to be able to get my hair done. There was a young lady in the salon that I had not noticed who apparently complained and felt unsafe. I explained to Erica that as per the condition of my release I had to get 2 negative tests in a matter of 1 week but I was still thrown out of the salon. It is note worthy to mention that neither the young lady herself nor Erica did offer proof that both were recently tested and were negative. I was the only person who knew their Covid status as I had gotten testers that very same day oddly enough. I never received an apology from Erica either so I definitely do not recommend as service left to be desired for especially toward a loyal customer.

This was my first time patronizing this salon. My hair was done by the owner. On the positive she…read morewas very personable, a down right nice person. She did a good job on the touch up relaxer, no complaints. Before doing my hair she said she would be able to lift unwanted color that sometimes happen from coloring and gives the hair a weird tint. After washing and applying the supposed necessary solution, it did not take. She wanted me to again sit under the bowl (very uncomfortable) and repeat the process. I mentioned I was literally freezing in the bowl area and made her aware of the extreme coldness with with wet hair. She said "she should adjust the temperature" but that did not happen. Ultimately, I am now doing my best to stave off a cold and looks like I may lose the battle. ""No hint of any illness in any way prior to getting my hair done. The following day I experienced chills and a sore throat. Bottom line, it is always better to under promise and over deliver than to under deliver and overpromise. Not likely to go back primarily due to frigid climate.

Marky is the best! He's so talented but we also always end up having the best time even if I'm in…read morethe chair for multiple hours when I'm asking for something more difficult. I always feel x10 more confident and in a better mood in general after leaving his chair.

My first review did not post. Here I go again. My wife got absolutely scammed by Cartez. She went…read morein for a consultation for a perm. Showed the reference photos. He said to grow it out another month and scheduled the perm. She was so excited and he assured her he could achieve what she wanted. Unfortunately, that clearly did not happen. She left and called me in tears too embarrassed to say anything and out $340 for nothing more than a traumatic salon experience. There are no curls whatsoever. The rods used were way too big for her short hair. This is essentially a root lift. Not what she asked for. The cut is shorter and choppier than what she wanted in the back. The rods were all over the place and not in line, causing her hair part to be jagged considering there are no curls to cover it. I called the store and asked to speak with the owner. I keep getting the run around and more excuses I'm not buying. This is unacceptable at any reputable salon which means this clearly isn't one. After several run around calls with the front office coordinator, Cartez graciously offered to fix her hair, but how can we trust him when he couldn't do it the first time and has so many other terrible reviews naming him between here and google. I keep being told Tiffany will call me. That was Thursday. Now it won't be until Tuesday. If I don't hear anything by Tuesday I am coming in person to be dealt with. I'm not being ignored or gaslit. This is wrong, unethical and fucked up to charge someone such an astronomical amount for something they did not ask for and then gaslight them into thinking they know what they are doing. Cartez shamed her for going to a barber shop, rushed because his next client came in, and really took advantage of the pink tax by charging her 88 dollars for a women's cut, while by the looks of other comments a mens is somewhere around 40. Like I said I'm not buying the excuses being told via the middleman, and I don't care to be a Karen when it is warranted. If this isn't resolved I will literally not stop shitting about it online. Tiffany, call me please.