My husband and I booked a cruise/land tour to Alaska with iCruise. At the time we booked the over…read more$2300 per person trip, we were assured by the agent that we would get the lower price should the price decrease. We discovered the price did decrease more than a thousand dollars p/p (We discovered this on our own; we were not notified by the company.), but iCruise refused to honor it. They implied we would lose our "large" cabin if we did so and get a less than ideal location on the ship if we got the lower price. As it turned out, our cabin, for which we'd paid an extra $50 p/p, was the smallest, not largest, on the ship.

I would give them zero stars, but you can't we booked this cruise and I'm not able to go on it…read morebecause this company canceled my reservation, not once but four times now I don't get to spend time with my family on vacation because of Dwayne Johnson they fired him, but it still does not make it right

Awful. Terrible. Unprofessional. The worst. Won't name agent. Awful experience. Bad attitude. Bad…read moreservice. She is not a happy person. It showed. .

Patti makes travel fun again!!! I used plan my vacations myself. These "plans" would sometime not…read moreturn out as I thought. - Now, I simply call Pattie tell her: when, where and who is going and she takes care of the rest. - I am loving traveling again. - Thanks Pattie O.

I had high hopes for MSC Cruises, but unfortunately, the experience was incredibly disappointing…read morefrom the start. When we arrived, our room wasn't cleaned, even though they told us it was ready. The sheets were damp, stained, and the entire room had a strong, unpleasant odor. Despite reporting it, no one came to properly clean or replace the linens. We ended up staying in a room that felt dirty, cramped, and honestly unsanitary. Service overall was extremely lacking. We struggled to get help with simple things like directions or the Wi-Fi, and staff either didn't have answers or didn't seem interested in helping. The ship might look impressive from the outside, but it doesn't live up to the visuals-it felt poorly maintained and overrated. The dining experience started off promising--my appetizer soup was great, and the waitress was kind. But the main dish, lasagna, was a disaster. It had the texture of mushy creamed soup, with no structure or flavor. For dessert, I ordered a cake that didn't list any allergens, but it contained nuts--which I'm allergic to. Thankfully, I caught it in time, but that's a huge safety issue. The islands were beautiful and they had some really fun parties and wonderful shows and activities, but overall I would say save your money. I rarely leave negative reviews, especially when it comes to people working hard in hospitality--but this felt careless and unsafe. Dirty rooms, inconsistent service, and serious allergy risks made for a miserable trip. Would not recommend.

Love this place! They go above and beyond to meet all of expectations. Ericka was beyond helpful…read moresolving our issues when booking when I thought all hope was lost.

Patricia Sam is an independent travel agent with inteletravel. You can email her at…read moretravelwithtrischa@gmail.com She arranged a group trip to Montego Bay Jamaica for 9 of us. She was amazing from start to finish. No detail left hanging. She regularly communicated with me regarding any changes and new covid rules. She was knowledgeable regarding covid testing in Jamaica. All aspects of the reservation were emailed. Got us airfair, accomodations at a 4 star resort, arranged for transport, transfers, coupons, air travel seat reserv and all fees included. Also included website to fill out travel papers for Jamaica and Jet Blue. Also accompanied us on the trip which was an extra bonus. Will always call her to arrange travel. She's the best.

I was supposed to get a return call, that was 2 weeks ago! Thanks anyway, I'm all set. No…read morecommunication and horrible customer service!

Fantastic! Jeff went above and beyond to make our trip to Europe the trip I've dreamt of. He met up…read morewith my husband and myself to get to know us, what was most important to us, and helped put the best things together for this trip. Everything was laid out for us via email step by step, creating the most relaxing trip ever. I always have to plan and worry about each detail. To be able to let someone else take the reigns was the best thing ever. Highly recommend using Jeff for your next dream trip.

We engaged Dan Meister's services hoping for the best but we were greatly disappointed with many…read moreaspects of our relationship: Communication Didn't really hear our needs-wanted to have us conform to what previous clients had done. When we didn't agree with some of our suggestion alterations to our trip he directed us to buy a pre-paid trip from an online source. We found he tried to nickel and dime us Didn't want to make restaurant reccommendations There's a lot more to comment on But the really big thing was when a violent strike occurred in paris he didn't reach out with advice and when we suggested coming home early he said we'd have to eat what we paid and be responsible for any additional airfare. We thought he was HORRIBLE and believe so would you.

Dan Meister has been my go-to travel advisor for more than 25 years -- and for good reason. Whether…read moreit's a cruise for two or a 100-person convention, Dan handles every detail with creativity, care, and unmatched professionalism. He's helped me with everything from complex bookings and trip planning to insurance claims and last-minute changes -- and always with a calm, can-do attitude. What I appreciate most is that Dan brings ideas I never would've thought of, making each trip more memorable and enjoyable. He's not just a travel agent; he's a true partner and a friend. If you want personalized service and someone you can count on, Dan is the one to call.

If you are looking for an outstanding travel agent, look no further than Marie Pentivelope at Boca…read moreExpress Travel - An Independent Travel Advisor! Marie has planned multiple cruises for us, including a trip for our entire family of eight, and every experience has been absolutely wonderful. She is incredibly thorough, organized, knowledgeable, and always available when you need her. I honestly feel like I could talk to her every day if needed--she responds promptly and is always there to answer questions or help with changes. Marie truly handles everything! From flights, hotels, and transfers to excursions, dinner reservations, and all the details in between, she takes the stress out of planning a trip. For our two-week Alaska trip, she was even on the phone with us while we selected excursions and made our dinner reservations--and then she booked it all! One of the things we appreciate most is how incredibly organized she is. Marie puts everything together on paper, includes helpful notes, and organizes all of your travel documents in a folder with multiple pockets, arranged in the order you will need them. She even creates easy-to-follow charts showing exactly what you are doing each day. It was such a pleasure to simply pick up our folder and go, knowing that everything we needed was right at our fingertips. Our trips have been wonderful, but what makes traveling with Marie so special is the peace of mind she provides. If anything needs to be changed or adjusted, she is always there and handles it all. My husband says he will never take another trip without Marie as our travel agent, and I completely agree! We highly recommend Marie Pentivelope to anyone looking for a travel advisor who goes above and beyond. Her personal service, attention to detail, organization, and dedication are truly exceptional. Thank you, Marie, for making every trip so easy, enjoyable, and stress-free. We will never travel without you!

Need to rave about Boca Express Travel. We've used them for 2 trips to Italy a few years back and…read moreeverything went perfectly, best vacations we've ever had! Lots of coordination needed with 3rd parties and prepping us with everything we needed to know, especially the local 'details' you cannot research. Their contacts and knowledge are fantastic, Denise just rocks! But where they have really shined is when things don't work out as expected. A trip to Spain was interrupted by COVID, they handled everything: cancellations, travel insurance and ensured that we were completely refunded. But the best was just last week, when a Caribbean cruise was interrupted by injury. They dealt with the cruise line and, most importantly, found us a place to spend the night as we were sitting in the hospital lobby. Saved the Day is an understatement!!!

Horrible customer service. Wrote a very rude letter to my friend and I when I said spending $800.00…read morea night at a hotel was insane. Said I was probably used to staying at a Motel 6 and used Carnival Cruise line. Sorry Scott, you lost a client.

Wow. This is what out doubt the most knowledgable service oriented agency I have ever encountered…read moreHe is now MY agent No one compares and I am an experienced world traveler I was referred to him and was shocked because he got me a trip that was sold out He has amazing contacts