I'm not usually one to leave reviews hopefully staff management continues to hire employees like these because they're the ones that make stressful medical decisions easier and less worrisome. I called to inquire about potentially choosing this doctors office to entrust with my medical needs and questions and was met with an astonishing experience. I believe the individuals name was Natalie, I didn't catch the last name so hopefully there isn't multiple. Nonetheless Natalie was highly attentive and compassionate towards my questions and concerns regarding becoming a patient. She reassured me extensively ensuring my questions were answered. I understand it's her job to do that but her voice and character over the phone showed this office does care about receiving new patients and ensuring the processes run as smoothly as possible. If all goes well for me financially there's no doubt in my mind I will enroll as a future patient and I hope staff at this facility display the same attributes she displayed to me today read more

I received an insurance claim notice showing a $250 charge submitted under Dr. Nahla Salem's name for a date of service I do not recognize. I have never been treated by this doctor, never visited this office, and never authorized any service from this provider. When I called the office to ask why a claim was submitted under my insurance, the call was disconnected multiple times after I explained the issue. After that, I was no longer able to get through. I am now disputing the claim with my insurance company and requesting a full review of the billing. This experience has been very concerning and frustrating. I strongly recommend patients carefully review their insurance statements and claims. read more

Nahla Salem, MD - Family Practice Near Me - Huntington Beach, California

Unfortunately I have become so frustrated with this office that I have resulted to a petty yelp review. Every provider I've seen here (mostly PA's) have been amazing. They have been open to my ideas, answer all my questions and take me seriously. Dr. Nahla Salem herself even helped me with an urgent medical issue on a weekend without delay- something rare in this day and age. This review is for the people that work the front desk. Some of them are rude, dismissive, disrespectful and dishonest. On more than one occasion I have tried to communicate with them- at times serious medical issues and instead of relaying my concerns to a PROVIDER they take it upon themselves to give MEDICAL ADVICE. Unless the front desk administrative staff are working under some medical license that I'm unaware of this is illegal, unsafe and likely to get them SUED. Instead of being honest and seeking assistance when they come across something out of their scope of practice, they have chosen to insist that I come in person to communicate with a provider, refuse to leave a note for my provider or even let a provider know that I called. It's a shame that a place with great providers has a front desk staff that is so lack luster. For completeness there are plenty of front desk folks that are amazing here, it's unfortunate that a few VERY SOUR apples ruin the entire experience as a patient. read more

This doctor's office has the worst customer service I had ever came across. Nobody answers the phone and when I left a message, it took 2 weeks to get an answer back. Apparently, they don't know how to make proper referrals. I can't make any appointments because they haven't sent the doctor's order. 3 weeks with this issue and still no corrections have been made, even after leaving message and finally speaking with a person. Lack of professionalism, customer service and phone ethic. read more

I wanted to come on here and make a special post to one of the nurse practitioners who goes above and beyond. Her name is Nour and I can't recommend her enough, to all my friends and family. Not every doctor or nurse, PA has good bedside manners but hers is fantastic. She takes as much time as I need to ask all my questions and thoroughly answers them helping me to feel comfortable about everything we discuss. She's always on top of ordering test, etc. anything I need which is appreciated. She's great and I highly recommend people see her. read more

My wife had her first visit with Dr. Nala Salem in Fountain Valley and it was a really nice experience. The office is clean and comfortable, and the staff was super friendly and welcoming. Everyone made her feel at ease right away. Definitely a great first impression. read more

Let me begin with this is not reflection on the Physician's Assistant Jasmine whom I've been working with for a while. She is wonderful! As for the front desk and billing department it is awful!! Some have attitudes and seem to dislike their jobs!! Upon each scheduled appointment I pay my co-pay in person the same day. For the past 5 visits I continuously get billed for the office co-pay! I have brought this to the attention of the office and have to continuously call the billing department to straighten it out and show proof that it was paid! They miss applying the co-pay for the visit to my account and have also been told lets hope it wasn't applied to another patients account! Their billing is now handled by a 3rd party located in New York! No one seems to know what they are doing. I was told they have a new database and a 3rd party billing department obviously doesn't seem to be working out! The front desk is in need of training if things are not getting applied properly! I show proof of each co-pay and there should never be a balance but it never fails I receive another statement! The billing department ends up coincidently disconnecting my phone calls because they don't want to figure it out! Try calling Dr. Salem's office and no one ever answers the phone or returns your phone call ever! When you try to connect with the office manager per the automated system nothing happens and you just hear a beep. I have again contacted their billing department to straighten this out and of course got disconnected and had to call back and start over again with another rep. He now tells me he will call me before the week ends to let me know it's been resolved. This time I took this persons name down. For this reason, I do not recommend this medical office. I've never met Dr. Salem and have only worked with her physician's assistances Jasmine and Sabrina. Both are wonderful! Dr. Salem does not seem to be concerned if I as a patient keep bringing this to the attention of her office and nothing seems to get resolved! My visits to this medical office will be coming to an end soon due to my medical insurance group no longer will be accepted. Now that I will need to find another PCP, I decided to take the time in providing a review of the frustration I have had to endure with this office. Please save yourself the frustration and choose another medical office! I promise you will thank me!! read more

I drove 30 minutes to this doctor's office and arrived only 7 minutes late. When I got to the front desk, the receptionist spent more than 10 minutes chatting with another patient in a personal conversation--definitely not work-related. After she finally finished, she told me she would check if the doctor could still see us. We waited another 30 minutes, just for her to come back and say the doctor would not see us and that I needed to make another appointment. This was extremely unprofessional and disrespectful of my time. If they planned to cancel the appointment because of being a few minutes late, they should have told us immediately--not after nearly an hour of waiting. I will not bring my mom here again read more

Absolutely horrible front desk. I've been with them for over a year now and every single time I ever try to contact the front desk, I am met with attitude and what seems like uninformed workers. No friendly greetings, no signs-offs, just picking up the phone and hanging up, with a lot of judgmental responses at the patient for asking questions inbetween. On top of having zero customer service, the people answering the phone don't seem to know their own information. I ask a question, and I'm met with "umm's" and "uhhh's" dancing around the question until its finally "I don't know" or that I have to call someone else (when, in some cases, I actually shouldn't have to at all!). Not to mention that some of the "press number __ to speak to someone" options on their automated message system just leads you to an empty dial. On my most recent call with the front desk, I asked if there was any sort of platform with a form or survey that I could report a review/complaint at. The receptionist answered no. But when I asked if I could do it through their Yelp or Google, she agreed that would work. Convenient, how they don't claim there's anywhere to voice our reviews, yet they're aware Yelp and Google are available, and easily could have listed them. Sometimes I can't tell if the receptionists play dumb like this and just don't want to give patients their information, or just don't know the basic information about their own place of practice. Judging by the 1 star review ratio on their Yelp, I'm wondering if they even check the things we complain about here. And to agree with some other reviews here, I have also had instances where I've paid my copayment the same day as my appointment at the office, and received several bills in the mail demanding a payment that I have already made. Ridiculous. Even if it's through a third-party, if it's happening this many times, get it in check. Ending my service with them immediately. read more

I have had the worst possible experience I've ever had with an office before. Being hung up on, declined phone calls, being told tens of times that paperwork was being faxed when it never was. Causing me to have to go in person to make sure it got done, yet it never even was. I have had a torn ligament for three months because of this back and forth. I have been given absolutely no apologizes, fixes nothing. I've expressed, kindly, all the mishandling and I have been literally hung up on. Three months of patience and and I'm finally writing this review because nothing has been done to help me in any way. Please be cautious of this office if you are in need of a more urgent health issue read more

I can't say enough good things about Dr. Nahla Salem and her team! Dr. Salem is an incredible doctor--thorough, knowledgeable, and always attentive to my concerns. The physician assistant, "Nour" is who I interact with most, and she is equally amazing! They're both extremely professional, highly knowledgeable, and genuinely care about their patients. What I love most is how much they value my time. They offer video calls for some appointments which is so convenient and stress-free. The whole process is seamless, and I always feel well cared for. Highly recommend! read more

I highly recommend this Dr.'s office. The staff were very professional. My overall experience was great. I felt the concern of my issues. They care. I'm very happy I switched to this Dr. read more

Felicia and the girls at this office are absolutely wonderful. There have been times that I've had issues come up and they have been able to solve them with no problem. Whether it's working with insurance or the pharmacy they are always quick to help out no matter what. The doctors here are also very friendly it's a smaller office and it makes you feel like you're at home. Thank you ladies for the Compassionate Care. read more

Everyone here is very helpful and amazing FELISA is Awsome Tracy did a great job Everyone here does a great job. They're hard workers and amazing people to deal with. They all need a raise!! . read more

Felissa at Dr. Salem's Office is amazing. She'a friendly, kind and always works hard to get referrals and authorizations approved fast. I truly appreciate her! I'm also fortunate to see Dr. Sabrina, one of the PA's. I feel heard when I talk to her about my health concerns and right away I get taken care of. read more

Highly recommend this office! The front office staff made the check in process seamless + I didn't have to wait long in the waiting room. Nour Aqeel PA at the office usually runs on time which is a plus given that I try to squeeze my doctor visit in between work hours. She is amazing and takes her time to listen to all my problems and doesn't rush through my visit. Nour is very thorough and explains things in a simple way for me to understand. She goes above and beyond, both in the office and as needed for phone calls/followups/test results. So glad my friend recommended me to her. Lastly, Felisa the referral person at the office is very sweet and helped me get the referral I needed in a timely manner. Do not hesitate to make this office your go to!! read more

When I first started coming to this office years ago was just Nahla Salem in there and as her practice has grown more and more over the years she brought in some more doctors or practitioners to help her out. I think they've taken on more than they can handle and keep bringing in more patients. This making the wait longer and longer. I was just going to refill my allergy nasal spray that is a prescription and come to find out the Jasmine one of the I think practitioners there decided to take it upon herself without notifying me whatsoever that I'm no longer a patient of theirs. Pretty unprofessional to not notify the patient. All the more reason to find a new doctor that puts their patients first. read more

Nahla Salem, MD - This prescription Works amazing reacts faster than me taking pills - Family Practice Near Me - Huntington Beach, California

I'd listen to newer reviews. This was my first time at this office and I wasn't even seen. I waited in my room for 32 minutes as the PA was running behind. I decided to leave for waiting so long. Complete waste of my time. First and last time at this practice. I do not recommend going here. That is a very long time to have a patient wait. I think the staff needs to handle the scheduling more accordingly. I also found it odd that I wasn't going to be seen by the primary care doctor for my first visit instead it was a PA. read more

Nahla Salem, MD - Outside of the office - Family Practice Near Me - Huntington Beach, California

I have nothing but good things to say about the experience I always have with Sobrina, one of the physicians assistants. She is a good listener,kind and caring, very knowledgeable and explains things thoroughly. read more

I have been going to Dr. Nahla Salem's practice for years. About 2 years ago, I was seen by Dr. Sabrina Pimemtel, (one of the many good Doctors working at Dr. Nahla Salem's practice). Doctor Sabrina Pimemtel has been caring for me, helping to get me healthy. she has made me feel quite confident that I am in good hands. I love Doctor Sabrina Pimentel. She has made me trust her and she is very caring as well as knowledgeable. I have always received excellent care from Dr. Pimentel. She always makes me feel like she cares and values me. I am so glad she came to work at Dr. Nahla Salem's practice in Huntington Beach. I have received the best care from Dr. Pimentel! A good Doctor is hard to find and I will never switch Doctors again. Dr. Pimentel has my loyalty for life! Thank you Dr. Pimentel for your thorough care! read more

I've been coming here for little over a year or so and I am incredibly saddened by my experience today. I have been having some difficult scheduling issues because my job hours are not normal. So, I've had to reschedule and cancel a lot of appointments and wait months in-between. Because I was told I needed to come into the office to see a physician in order to get an MRI referral. Finally after many, many rescheduled appointments I come to the office, late, after driving from Riverside, left my house an hour and a half early to make my morning appointment. But the thing is, I can't predict traffic flow. An hour and a half was plenty of time to get from Riverside to HB, to me. (Also it started random sporadic raining that really slowed things up on the freeway) I get to the office late, and there's only me in the lobby and another person being seen by the doctor. I beg, please this situation is a referral it will only take 5 minutes, I don't have much to say. And I was told I would not be seen. Then they offered me a phone consultation. The very thing that I was told by someone else that I had to come IN the office and do a referral, this original person I spoke to months and months ago did not TELL me there was an option to do this. And I have been cancelling and rescheduling for months. I drove nearly 2 hrs to come to this office to be sent away, and then to be told there was a phone option that I could do for the referral. I didn't want to argue with the staff as that's rude. But it's very unkind, and unsympathetic. I generally have had a good experience here, I've experienced long wait times in the lobby-- when I had a normal 9-5 job and could make it in regularly--as other people have noted in the reviews. I'm extremely disheartened by my experience today. Now, I'm going to drive back to Riverside, only to receive a phone call that could have saved me from this whole predicament in the first place. I'll continue to stick around and get this referral to get to the bottom of an issue I'm having, but I clearly need to find a place with more flexibility and better hours for my job situation. read more

The Doctor and her excellent staff are efficient and fast. Her modern up-to-date equipment and training made even my tooth extraction painless. Doctor Salem is the best dentist I've had. Top line professionalism throughout. Thank you. read more

Dr Nahla Salem is my fav dr. Always gives you plenty of time during appt. Explains everything in detail. Love her and her staff!

I absolutely love Dr Salem's office staff. I have yet to meet Dr Salem, although, I have had the pleasure of meeting Dr Salem's P.A. Nour Aqeel. I can't say enough about the way Nour treats me as if I were one of her family members. Nour is very thorough when it comes to explaining test results. Nour always asks me if I have any questions about my results. Nour is compassionate, and has a very sweet soul. I would highly recommend this fantastic practice to everyone. Thank you to the professional staff, front and back office. It means a lot to me, and I'm sure anyone else who reads this and knows of this Dr and the staff, would agree. Once again, thank you. read more

This rating is for PA Nour Akyel. She saw my daughter last Monday. She was thorough, listened to every concern we shared with her, had a friendly chat with my 8 years old, meds sent to pharmacy same day, tests ordered, took the time to address issues, shared valuable tips. Couldn't be happier. A Dr appointment my little princess is actually looking forward to. read more

Nala Salem is a joke. The front desk is a joke. My husband waited an hour to see her and finally left. His last appointment she gave him referrals to specialists. Then she never sends paperwork to the specialists. When we got to the specialists the doctor just looked at us. We never received paperwork on you. She never touches him. How can a doctor get away with this. My husband is stuck with her. read more

No way to get a hold of her, no matter what at least 60 days to see the doc Nahla Salem, and when go see her we have to wait 20-30 min then she show up and this is not 1st time this is been going for over 4 years. Every month we say we going to change the doctor and we miss that deadline. read more

I have been coming here for a long time. They help me with all my medical needs in short notice most of the time. The urgent care next door is super helpful if you need a referral or if you feel bad and can't wait for your appointment with the main office. Dr Salem, Jane, Noor, and office staff are doing a great job. read more

Irrational. I showed for my appointment late... simply supposed to be a weight check for a refill ... They rescheduled my appointment for 4 days later and refused to take my wieght and do telehealth because "weight could change in 4 days," read more

I hate to write this negative review but I have to. My experience in dealing with the front desk was atrocious. First, I love Dr. Salem. She came across like a caring doctor. Too bad the front desk can't follow her example. I was given a referral. Was told this referral approval would show up on my portal. Several days later, I never saw anything. So, I called and called and go the run around by Leslie and the others. I called my insurance to verify my referral had been sent to them. The insurance didn't show any record of receiving any referral. I'm not sure what the issue is here. I have to believe that they're playing with people's health by not returning phone calls and by leaving patients on hold and by not following up on IMPORTANT referrals. The Medical Board needs to look into this before something bad happens to someone. I will have to change doctors immediately. If you value your life, don't go here. read more

I want to give a big THANK YOU to Felisa at Dr Nala Salem's office. I have been dealing with severe stomach issues after a gallbladder surgery and when I called this office as a new patient Felisa not only was kind and caring, she went the extra mile today. She went out of her way to call me, follow up with me, help me find an urgent care that could take me because I do not live close to their office. She is an angel. I appreciate you so much and for what you did for me. That is NOT easy to find these days in someone. I look forward to meeting Dr Salem!!! read more

Staff is horrible! My wife has had knee pain and needed blood work done put the staff wont book her an appointment. They are very inattentive. DO NOT Recommend read more

Dr. Nahla was Amazing. She is very accommodating and attentive. Even though I had an earlier conflict with her staff, she made sure I got the help I needed and took care of me read more

Thank you Dr. Salem and staff! My first office visit was a breeze. There is plenty of parking, clean comfortable waiting room, and fast professional service. I feel like Dr. Salem truly cares about my well being and health as a whole, and is very knowledgeable in multiple fields. I'm happy to say I have found a very good primary care physician for myself and entire family. read more

Nahla Salem, MD - Very nice waiting room - Family Practice Near Me - Huntington Beach, California

Dr Nahla Salem is the best dr ! she made me feel comfortable and explained every One of my issues and she referred me out to a specialist which was also a good specialist thank you Dr . Nahla Salem!! read more

Dr Nour is doing great job, she isalways always a good listener , using simple meddical language to make sure you understand the case, always gives a nice smile, trust herrsrlf and knows wHat she is doing. Me and all my family feel comfortable dealing with her. Absolutely recommend her. It is a good opportunity to appreciate her. read more

I came here for the first time for a check up. I normally dont like going to the doctors but my friends told me good things about the PA Nour so I decided I would go get a check up. Just like I heard from my friends she was very caring and nice. I didnt feel rush during the visit. She listened to all my problems and was able to answer all my questions. It was a real pleasant experience. I will be coming back to see PA Nour again. read more

How are you going to get a 1 star review from a patient you've never seen before? Maybe by not giving the patient a single opportunity to be seen by you.... It all started when I chose Nahla Salem as my PCP. United Healthcare's website told me she had an office in Irvine where I work. But once I chose her as my PCP i found out her office was basically on the edge of Orange County (but honestly I blame UHC for that). In November I called to make an appointment for a pain I was having in my shoulder. I called several times and the only human interaction I was able to receive was "please hold". When your work hours are the same as their office hours, it's not very reasonable for you to expect me to stay on hold for 45+ minutes. I ended up giving up and had a medical professional friend diagnose and the issue resolved itself. In March I had a severe ear blockage that was causing pain and as of this time I still can't hear out of my left ear. Again, I called several times, each time being on hold for a ridiculous amount of time before I had to hang-up. Only one time did I call at 2 in the afternoon on a Thursday and I was on hold for 55 minutes before I was told their office was closed? They did not give me an option to leave a message, they say you can press zero and leave a message but this does not work. There is no getting through to this office. Fortunately I was able to call United Healthcare and have my PCP changed. I called the NEW PCP today and I was on hold for a total of 60 seconds and confirmed an appt for 3 days from now. Was that so difficult? read more

Difícil conseguir cita con la Doctora Salem y cuando lo logras es entre uno a dos meses, el día de la cita procura llevar lonche porque estarás entre 30 a 69 minutos esperando a que llegue al consultorio para que te atienda....ahhh!!! Pero eso si. Te exigen que llegas 5 minutos tarde tienes que programar de nuevo tu cita y no importa que llegues 30 minutos antes serás atendido mucho después de la hora citada. Además te arriesgas a que te atienda uno de sus asistentes read more

For years, Dr Nahla Salem has been our PCP. She treated my mother, myself and my sister. In addition, we referred so many friends & their families who were equally satisfied by her expert services just like we were. In addition to her sweet personality and exceptional medical expertise, her office staff go beyond the extra mile to offer timely & friendly assistance at all times. DESIREE stands out as one of Dr Salem's best office staff. I have repeatedly saught her help in different areas of care & she went far beyond the extra mile to help. She knows my voice when I call & returns to me with all needed solutions. I highly recommend Dr Salem and deeply appreciate her distinguished staff. Thanks for your continued excellence and thank you Desiree. read more