I wish I had called Touissant months earlier. Our hot tub is about four years old and kept shorting…read moreout, and I kept putting off dealing with it because I assumed it would be expensive. I finally started searching locally and saw a bunch of great reviews for Magic Wand Spa Repair, so I decided to reach out. I called on a Saturday and actually reached Touissant directly, who was hosting his daughter's birthday party. He really didn't have to answer, but he still did, listened to the issue, talked through what he thought might be going on, and promised to follow up on Monday. Which he totally did, and then came out the very next day. Once he was here, he diagnosed the problem right away, showed up with the part he suspected we would need, and fixed everything while explaining what he was doing. His rates were clear and reasonable, and the tub has been perfect ever since. Touissant knows his stuff, he is dependable and incredibly responsive, and he is just a genuinely hard-working, good person who cares about his customers. I joked with him that I hope I don't have to see him again, but if anything ever goes wrong with our hot tub, he is the only person I will call. Highly recommended!

Touissant was very helpful explaining the repair process and fixed my leak quickly. I'm very glad…read moreI have found someone I trust to fix my hot tub!

This is a very sleazy company. They bill for services not actually performed, lie about how often…read morethey service the spa (security cameras don't lie) and their actual work is spotty at best. There are other, far better alternatives for spa service in the area; do not use Mercedes Spa Service unless you like being ripped off.

Would give a ZERO if that were possible. Raimundo has billed me for service which he clearly did…read morenot provide. It is not the first time he has over-billed me. Previously I let it go but this time I wanted to make sure he knew he had overcharged me and that it was not just a mistake by his office. I explained to him very clearly why he had over-billed me, he refused to listen, saying, just pay me what I bill you, I do not care what you say. He was totally unprofessional and rude in addition to being, in my opinion, extremely dishonest. The only reason he still is in business is lack of competition.

Larry is FANTASTIC! He is one of the VERY RARE professionals in the greater Santa Rosa area who…read morestill actually takes personal pride in his work. This is exemplified by his refusal to settle for this area's average mediocre service--his service always is excellent and he never leaves projects "partially" complete. When he takes on a protect it gets done correctly and completely and he is a wonderful person as well. Before I hired Pool Dudes, I already had tried Johnson Pools & Healdsburg Pool Services both of whom are scammers. My pool is salt water--this is the first pool I have ever owned--and I just assumed that because both companies were aware of this they would service the pool appropriately. Nope. Each just continued dumping chlorine into the pool which I later learned from a friend is absolutely NOT how a salt water pool is serviced. Johnson had even been the pool service company for the previous owners and had just taken the lazy way out (to avoid having to take out the salt water pool components and actually clean them) which left the 2 cleaning cells frozen and unable to work in the pool! Criminals!! When Larry got on the job, it took just about a week or two for him to repair what those two useless & LAZY other pool companies had destroyed and suddenly the salt water system was working perfectly. DO NOT WASTE YOUR TIME OR MONEY with "established" long running pool service providers!! Call Pool Dudes to get your pool needs taken care of. You will be SO happy you did!

What a difference a great partner makes on handling a pool! I was not happy with the company…read moreworking to maintain and care for the pool and tried to work with them on improvement and understanding. But, sadly, that was not possible and we had to move on. I need someone to at least communicate and inform instead of just want to collect a monthly bill for minimal/no effort or work. I was lucky enough to connect with Larry at Pool Dudes. Just night and day from the previous company. He followed-up to get the business and inspect the situation. He generated a report after testing. He explained the situation and how he would recommend to proceed. He was immediately trustworthy and fair along with outlining a reasonable approach to moving things forward. Just a month or so in and we already are seeing a dramatic improvement. Larry really takes pride in addressing the problems and options along with making it happen. We are very happy and highly recommend Pool Dudes.

I met Frank to get an estimate. He was on time, very communicative about his actions to solve my…read moresevere pool issues. He's been on task100% impressing me on follow up. Let me bottom line this. Customers who engage him are LUCKY to have his expertise. I've had a couple other services over time resulting in disappointments.

The last thing I needed was a solar panel leaking. I called Frank Bustamante, the owner of Holy…read moreParadise Pools, and left a voice message. Frank responded within a day which made me happy. He said he would be by before noon. He showed up on time. He was friendly, professional, and he explained what the issue was with my Solar panel and he fixed it. He did not try to upsell me anything and he did explain what could happen in the future because my solar panels are extremely old. I feel like I know what to expect and to plan for it. But for today everything is fixed and good to go! I would recommend this pool company in Santa Rosa!

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

LAZY! The house I bought had a pool which was the first one I have ever owned so I knew nothing…read more I used Johnson because they had serviced the pool for the previous owners. From the get, their service was mediocre and spotty. Then I learned that despite the pool being salt water--which they were aware of since they actually wrote up the sellers condition report for the pool disclosure part of the buying process, Johnson just ignored that and NEVER serviced the pool as it was meant to be maintained in order for the salt water system to work. Instead they would just show up periodically and dump chlorine into the water--NOT what you do to a salt water pool. Consequently the salt water cells were never cleaned allowing the entire system to fail and refused to correct the situation. They are LAXY USELESS CRIMINALS who will happily accept your monthly payment yet do nothing to earn the money spent. STAY FAR FAR AWAY!

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Seth was responsive and ready to help us with a problem caused by another pool cleaning company. He…read moreis well priced and obviously cares about his clients and the range of their needs!

Our hot tub stopped turning on, even after resetting the plug multiple times. Hector responded to…read moreour request right away and was out to our house the next day. He was highly knowledgeable and got our tub back up and running within a couple hours, and was super friendly and helpful, providing us with some tips about how to keep our tub clean without using chemicals. Highly recommend!

Hector repaired my hot tub which wouldn't heat up. He fixed it! No one else could! He is very…read moreknowledgeable and explains the problems and the steps and cost to repair. He is a meticulous worker and on his own fixed other items with the tub at no extra charge. He also taught me how to better maintain my tub. He estimated the cost out the gate and then reduced it! I would trust him with any repair in my home. He is an extremely honest, diligent, knowledgeable and conscientious worker. Repair costs are beyond fair. I told him to add me to his list of references. Five stars aren't enough for Hector!

Daniel's service is dependable for regular spa service. He is SUPER on the job when there is…read moresomething unexpected. That's when customer service really matters, and he is a pro at it. He has the technical info and the commitment to make him valuable. It's hard to find the right person you can trust and he fills the bill! And a great family man!

Daniel is very good and easy to deal with but his wife is a whole different story. She billed me…read more$858 without giving me a quote for what they were doing. My pool was green for many weeks. They charged me $420 for labor to put chemicals in my pool at the same time they were charging me for my weekly service.I would not recommend them at this stage in their new business. Looks like we are off to small claims.

I'm a pretty demanding customer. I ask a lot of questions, I want to understand what's being done…read moreand why, and I don't just write checks without knowing what I'm paying for. I have one of the largest pools in Eastridge Hills (31K gallons)...just moved in a year ago so things were a bit tricky. Emilio handled all of it like a pro. He's the REAL DEAL (I.dont.leave.reviews.!). He came out to assess our pool/spa system, explained clearly why the existing control board wasn't compatible with our equipment, and walked me through the options WITHOUT upselling me. We went with the AquaLink upgrade! System works beautifully. Everything's connected to the app, equipment is programmed, and he demonstrated it all before collecting a single dollar. Honest, knowledgeable, patient with a lot of questions, and genuinely good at his craft. If you've got a pool or spa in the area, don't overthink it -- call Emilio. -- Dave B., Fairfield CA - Eastridge Hills

Emilio and his father came to my property to give me an estimate and talk about my project. Emilio…read morewas friendly but it seemed he and his father had a strained relationship. Dad had been in the business a while and Emilio was getting his feet wet and aspiring to get his contractor license. We thought we would take a chance on them as it was a short wait until Emilio would be licensed. Emilio stopped communicating with us. He achieved his goal of getting his contractors license so I reached out again. Nothing. Fast forward to now time. I figured they could've worked the kinks out by now so I emailed him and sent a Yelp request. My answer...? Crickets. Nothing. I guess he doesn't need my business even though I was willing to take a chance on him when he was aspiring g to be a pool contractor. I hope he figures it out because he seemed like a good kid.