I wish I had called Touissant months earlier. Our hot tub is about four years old and kept shorting…read moreout, and I kept putting off dealing with it because I assumed it would be expensive. I finally started searching locally and saw a bunch of great reviews for Magic Wand Spa Repair, so I decided to reach out. I called on a Saturday and actually reached Touissant directly, who was hosting his daughter's birthday party. He really didn't have to answer, but he still did, listened to the issue, talked through what he thought might be going on, and promised to follow up on Monday. Which he totally did, and then came out the very next day. Once he was here, he diagnosed the problem right away, showed up with the part he suspected we would need, and fixed everything while explaining what he was doing. His rates were clear and reasonable, and the tub has been perfect ever since. Touissant knows his stuff, he is dependable and incredibly responsive, and he is just a genuinely hard-working, good person who cares about his customers. I joked with him that I hope I don't have to see him again, but if anything ever goes wrong with our hot tub, he is the only person I will call. Highly recommended!

Touissant was very helpful explaining the repair process and fixed my leak quickly. I'm very glad…read moreI have found someone I trust to fix my hot tub!

I met Frank to get an estimate. He was on time, very communicative about his actions to solve my…read moresevere pool issues. He's been on task100% impressing me on follow up. Let me bottom line this. Customers who engage him are LUCKY to have his expertise. I've had a couple other services over time resulting in disappointments.

We paid this guy six thousand dollars three months ago.He won't come back.This is what our pool…read morestill looks like.After we've had johnson's pool in spa and herb's pool company.Come look at our pool. They said, holy paradise should have got the pool cleaned the first time.Now we can't get the filters clean.This guy's a total piece of garbage, don't ever call him to do any work for you.We will be taking him to small claims court.

I dont have any first person experience with clean pools, besides setting an appointment for them…read moreto meet up with my old man. They were very quick to respond to my message / phone call which is huge since my dad was with out pool service for a couple months and was flaked on a couple times. After my pops meet up with Clean Pools he was very impressed and started service immediately. They are very knowledgeable and got his pool looking better then i've seen it before. He is also getting a hand rail installed in the pool and hot tub so he can safely use them. Ill Definitely recommend them to anyone i hear looking for a new pool professional

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

Another follow-up on what a terrible company Johnson Pool and Spa is. We just had an inspection…read morereport done and the inspector found that the etching was indeed from a chemical imbalance caused by Johnson Pool negligence. The novices running the company tried to gaslight us into believing it was natural deterioration. They refused to pay a dime to fix it or take any responsibility whatsoever. See photos of inspection report below.

I went here because we needed a new filter for our pool. It was a large above ground pool we…read morerecently bought from Walmart and lots of people said we should upgrade to a sand filter. We went in and I'm assuming the man Don? Helped us and he was so rude! So so rude like we were disturbing him. I will be purchasing our filter from somewhere else. Horrible customer service. Wouldn't recommend this place if you're excited to purchase anything pool related, you might disturb don and his precious time.

We bought a hot tub from Moir's about 3 years ago. The tub we bought was excellent but it recently…read moredeveloped 2 cracks in the shell. Moirs told us that as long as they have been selling this product that only two had this problem. We sent them a picture and they called the manufacturer which is Freeflow spas. Freeflow immediately said we will send them a new one. Moirs fordered the same spa and within a couple of weeks we had our new spa. Moirs went above and beyond installing and rewiring our new one. They sent out two guys Steve and Casey, to install the new one and remove the old one. They were excellent and caring. They helped position the spa and made sure it was full and running before they left. None of this cost us one penny.Dealing with Teresa and Don Moir is like dealing with family. They are fair and honest honest. they have us as customers for life.

I have used Sunny Pools for several years and have been generally happy…read more What really bugs me is when I text, email, or leave phone messages most of the time they do not return texts or messages or emails. They say they never got them. Sunny the wife was hard for me to deal with. I found her abrasive. I liked Justin but after the second price jack-up, I had enough. I found someone less expensive and easier to deal with. After the rebuild of the pool sweep, I found loose screws on the bottom of the pool. This happened twice on different occasions. Many times at 3 am the pool sweep was jammed into the pool steps and I had to shut off the cleaner, as the water from the pool sweep was going straight up into the air and the chlorine water was watering the plants

Best company Ever!!!! I am so thankful to have Sunny Pool Services as my pool company!!…read more I have a pool with challenging access as it is up against a hill yet it is always pristine I am never limited on use, its always ready for me. Further, I appreciate so much how Sunny Pool Services is on top of my equipment performance. I am notified as to when my equipment got extra attention AND I am notified if something more in needed. Billing is easy & convenient. Staff is warm & friendly. Service is consistent & reliable. After the 2017 fires and power outages, our hot tub had a glitch. Sunny Pool Services was not able to handle the problem, but they did provide me all the contact information I needed to move forward & they followed up with me to be sure the issue was fixed promptly and it was. I HIGHLY recommend Sunny Pool Services to anyone looking for a top notch team to come onto your property to service your pool & become part of your weekly routine! Best Company EVER!!!!