Beware!!! I will NEVER EVER come back again!!! What happened to Kevin, and the ladies that worked with him? Bring them back!! I came in for mani, pedi, waxing, and lashes, and to schedule an appointment if necessary, since I lost the phone number. However I was greeted by the "Manager", as an inconvenience when I arrived. Mind you, no appointments required. At least, it used to be, and the sign still says it. I decided to just get the waxing so I could get to my meeting. After the service, I was looking for my cash that I thought was in the pocketbook. Then I remembered that I changed bags to match my shoes. But, while I was looking, the tech put her hand in my bag, and said, "Here is some.", as she grabbed a $5 bill. I was shocked and mortified! After I let her know how close she came to being a "Swiffer", I walked to the front to to pay with TAP. Then here she goes again; she tried to take my card out of my hand, and claim she had to swipe it in their machine, though Tap was offered as a form of payment. Needless to say, I had enough, and told her completely off!!!!! The Manager was sitting there staring out the window; absolutely not intervening. I paid just because I was being treated as if I was trying to skip out for a flipping wax; when I could have covered every customer in there!!! Don't trust them or their card payment system. Thank God for grace and mercy so that I can return it to others. Because I was moments from falling back to a time when I would have taken that ride down the fallsway, 10 toes down!!!! read more

I have never felt to disrespected in my life. Previous bad experience i had, i fixed my nails on Saturday April 11th and by the next day, i was in a lot of pain. Sent a text and she never responded. I went there and was told she was not available. I went to another nail spa to take it off because the pain was unbearable. Never got an apology. No reply. On Sunday May 31st, I had an appointment and was scheduled to do my hands and feet. Told the technician Carolina (Table 3) i wanted to dissolve my nails and get a fresh set of nails so it doesn't look tacky. She insisted it was ok like she was in a hurry and went ahead to refill. I told her it wasn't long enough and it would affect my natural nails. She didn't listen to my request and ended up cutting and filling off my natural nails. I complained that i had told her several times. I was never someone that fixed nails so my natural nails meant a lot to me. She started acting rude like she wasn't going to finish my nails. I remained calm, called my sister who does nails who told her how to fix it, so i allowed her to finish. She then refused to do my feet and told me i had to reschedule because she had somewhere to be after i had previously scheduled an appointment and i was also on time. When my nails grew out, i sent a text to inform her that i would like to schedule an appointment. Her response after several messages " I'm sorry i won't be able to attend to you anymore that day i had problems at work and i was suspended for 1 week the colleagues told the boss everything'' I later found out that she lied about being suspended and that was her was to rudely tell me i was no longer welcome. I called to talk to the owner and went in person and the owner also told me that she said she wasn't comfortable doing my nails. My thought, it wasn't a free service, i paid and tipped. It is ok for your staff to be rude and disrespectful to a client , lied about getting suspended and all she could tell me was directions to another place. This establishment has no respect for clients and has shown that if you have an issue it would not be addressed. You wonder why some people go ahead to sue places like this since they clearly lack accountability. She ultimately damaged my nails and i let it go. Respect is not offered here and it shows how people are being treated. read more

Color is very nice but not so nice fill-ins. I hope my nails last 2 weeks. I wished I looked at the reviews before I got them done. I usually read the reviews before going places. It was clean but I wanted my nails to have a clean look too. Don't plan going back. read more

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I've been coming here for quite some time. Kevin does a great job on acrylic nails. Great shaping and polishing. Great pedicures by Anna she takes her time my polish is always perfect. Only down fall is they don't have a lot of staff so be sure to make and appointment or call before you come to avoid long wait time. read more

Nail Trix & Spa - French fill in - Nail Salons Near Me - Owings Mills, Maryland

This was my first and last vist to this place. The nail tech, ( male). I purchased a Manicure and Spa Pedicure for $47and Additional Service Callus Treatment$ 5 today June 9. He Charged me $54 but $47 + $ 5= $52. He tells me the owner raised the prices a couple of days ago. Which I could understand if you told me initially when you asked what I was having done. Some people would say It's just $ 2, but $2 in his pocket when it should have been in mine. To me thats way of stealing. You tell your customers that prices changed intially, especially when you have brochures that says differently.On top of that my pedicue was not great at all. Cutting around my cuticles when I go home. NEVER AGAIN read more

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Ok, maybe this review will disclose the owner of this business, because when I asked for the name? The answer is there is no owner! When I repeated this ridiculous response, the answer, he is not at liberty to disclose that information. "Even when someone is hurt?" "No." Well, I believe this is public knowledge. Let's be clear, the only reason I patronize this establishment is because of my nail technician. I followed her here from a previous location. The maintenance of this business is subpar, and quite frankly it's dirty. After today's experience, I will not be returning to this business. When I was seated to start my services, my left lower leg was burnt on the faucet. Well, one of the other technicians (I was told his name was Kevin) thought it was the funniest thing, he laughed so hard that it was almost uncontrollable. I wanted to know what he found to be so funny and he could not answer me or stop laughing. Needless to say, I left without any first aid or at least an apology! Very disappointed and surprised at the lack of empathy. I will continue to do my research to discover this owner and a lawyer. And yes, it would be nice to be able to give NO STARS! #lookingfornewsalon #lookingforalawyer read more

I am not happy with the way the lady filled and filed around the corners of my nails near the cuticles. I mentioned a couple of things but I'm not going to go back and forth, I just won't return. I feel like there's no excuse nowadays to have been in this business so long and not have the basic part of acrylic nails mastered, that's the first part of having a nice set of nails. read more

Okay people; the moment when you plan a pedicure on Friday after work and your experience is ruined by a pint size male nail tech. It is never okay to yell at a customer; yes the nail tech screamed at my sister in law because she asked a question that he did not understand. The service and salon is less than one star. So many choices if nail salons; why choose one that has horrible service read more

I have gone back to this business a few times since my initial review and the service had been horrible. My nails have lifted in less time than they normally should have, and the quality of their work had DRASTICALLY declined. The last time I went, one if the females made my cuticle bleed and she did not even apologize! How do you make someone's cuticle bleed while doing a fill-in? I'm currently looking for another salon to go to. read more

0 stars if possible. Save your money, you can do a better job at home, or your 5 your old could. The manicurist was on face time the entire time, owner seemed okay with it as he stopped by to chat with whomever she was on the phone with. She soaked my nails AFTER removing my cuticles dry. Charged me $3 extra for a cut down to unevenly cut my nails. The owner ended up redoing my fingernail polish, but didnt offer to resolve the mess that was my pedicure, photos. They also reuse Nail files/buffers, overall unclean / unsanitary. read more

Nail Trix & Spa - Gloppy uneven polish job. There's more polish on my toe nails than actual toes. - Nail Salons Near Me - Owings Mills, Maryland

They do horrible nails and don't clean there materials that they work with. Past few years they have been really bad. I would not recommend going here. read more

I have been going to this salon since covid-19 started and I have had all good experiences every time. also, their prices are not bad at all and I even get multiple colors and designs. I recommend going to this salon! read more

This will be my last time coming here. You come in and no one even looks up to greet you or find out what you need. The customer service at these salons is completely unacceptable. Maybe if we stop giving them money every two weeks, they'll get their act together. #Boycottthesedamnsalons read more

These people are RUDE RUDE RUDE. One of those men was rude to me a few months ago after I witnessed him being rude to another customer. Gave them the benefit of the doubt and took my daughter today and they were rude to her too. SMH read more

They do a good job on my nails. The place is clean and the tvs are big. Great place to go if you are alone. My only complaint is even if you make an appointment, they refuse to sit you next to your companions. I took my daughter here for her first manicure and they refused to sit us next to each other, even though the place was empty. read more

"Kenny" did my nails! I got my nails done Friday evening, they started lifting Sunday I came back to get it fixed and he had a problem with helping me find the color. His attitude is OFF! It was on Friday as well! read more

Got a coupon in the mail for my birthday so I treated myself to the spa pedicure. Waited about 15 minutes but pleased with the service overall. read more

I wish I could give this salon 0 stars. The staff is very rude, and unfriendly I have been to this nail salon 3 times each time the service declines. Three strikes you're out and my last encounter at this nail Trix location the nail technician put a hole in my nail bed. When I got angry because my finger was in pain and bleeding, and refused her service she then tried to tell me it was because my cuticle was dry. So I informed her that was the incorrect part of the nail, my nail bed was damaged not my cuticle. She then proceeded to speak about my to her co-workers in her native tongue. Very rude!!!!!! To save time I waited for another technician to finish my nails, I still had plans that night and was pressed for time. I will not be returning to that Nail Trix location EVER again!!!!!! read more

Nail Trix & Spa - Nail Horror at Nail Trix Salon 9616 Reisterstown Rd, Owings Mills Md 21117. Hole in my nail bed! - Nail Salons Near Me - Owings Mills, Maryland

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This place is terrible..would never come back. Took my daughter and myself. I got pedicure..cut my nails to short after asking them not to. Also cut on skin..left with a piece of skin missing and bleeding. Not even I'm sorry. All they cared about was there money.. Which was Riduclous..not even a leg or do it massage for a 25.00 charge.. Do ur research and stay away from here. read more

DO NOT GO HERE!!!! This place is horrible. John is so rude! I got a gel manicure that peeled in 4 days I went back to get it fixed and he refused to fix it. I talked with the manager another man and asked for a refund. They would not give a refund or fix my nails. Horrible customer service and horrible experience. read more

They suck ass not only did she not do a good job of making sure the entire nail was covered with polish but my nail is still crooked after me telling her about it multiple times. I WILL NOT BE RETURNING!!!! Worse 50 dollars spent in my life read more

Customer service is awful. They didn't take my name when I called to make an appointment and then I was told to wait at least 20 minutes when I arrived on time, but only after I insisted on knowing how long the delay would be. I have been here before and they do an okay job, but the place was empty. I will not go back again, since they don't seem to care about their customers. read more

This has got to be the worst Nail Trix location in the local area. I should've read the reviews before coming here. But it was a last minute stop. I had a little man named "Kenny" do my nails. He is very rude. I almost got into an argument with him because I couldn't understand what he was saying and I asked him to repeat himself. I was like first of all sir you have on a mask and you're speaking in a very low tone which causes your speech to be muffled so, of course I cannot hear you clearly. So naturally, I'm going to ask you to repeat yourself. He tried to clean up his attitude towards the end of my pedicure because I was visibly pissed but, it was too late because there was no need for the initial attitude as I politely asked him to repeat himself. Also, another lady came in trying to be friendly and he still had a bad attitude with her and it appeared that she was regular! I will never get my nails done here again. I highly suggest spending your hard earned money elsewhere with staff who doesn't give you an attitude. read more

Tammy is someone I've been going to for over 3 years now. She is relatively new to this location. Ask for her and you will not be disappointed. Friendly. Efficient. Listens to what you want. I can't speak for anyone else who works there as I go specifically for Tammy, but if you want good nails and no bs, make an appointment with Tammy. read more

I wish I could give this place a big fat 0. The staff are very rude. I had been going there since the summer time and was getting my nails done by Cindy. She was very friendly at first. I guess one day she was having a bad day & took some of her anger out on me. That was the last time I allowed her to do my nails. I found someone else that sits at the #5 chair who did my nails really well. About 1 week ago I took off my nail polish for my fill in & saw a green spot under my nail. I immediately started to freak out because I'm thinking its fungus. I went to the salon to see #5 and he was off. I asked a women about the nail fungus and she rudely replied & said I don't know this is my first time doing your nails. She didn't use any type of fungus treatment. I had her remove the acrylic and just did a regular manicure. I've been getting my nails done for 22yrs & NEVER have I EVER had nail fungus ‍. I WILL NEVER GO BACK!!!! read more

The WORST!! they do rush jobs consistently and my nails never last past a week. I always would go back to give the benefit of the doubt but my last experience was MY LAST . I got home and realized that the technician left areas unfilled with acrylic. I had to go to the drugstore, buy the acrylic nail kit and repair it myself. When I went before to have a nail fixed, the woman put glue on it instead of properly repairing the nail!!!!!! These services are too costly to do poor work. I advise to STAY AWAY! read more

Horrible. I went to get a pedicure which was great because it wasn't crowded for a Sunday. I decided to get a gel manicure as well so as it was getting done it started getting busy and the nail tech saw$$$ and started speeding nicking my cuticles getting polish on my fingers just bad. I paid $65 and gave her a tip still. By Wednesday my gel was peeling so I called and complained and was told to come in. I went that Friday with receipt in hand told them what happen so they all started speaking in their language and the nail tech came told me to sit painted over the 1st mess clearly upset. So I just let her finish because I wanted nothing more. I called my bank to get charges reversed. They were so rude but not when they are taking your money. I wish I could give 0 read more