I specifically booked a 90 minute appointment at The Nail Lounge to have my nails filled with…read moresomeone I felt had more experience. I had a special event that night and I wanted my nails to look good. The morning I arrived at 8:45 for my 9am appointment I was contacted through text by the salon owner, Jennifer. She explained that my technician couldn't be there due to reasons beyond her control and that a different technician could replace her at 9:30. My appointment went from 9:20 until 10:20, however, I was still charged for 90 minutes for a poor rushed job. I paid $110. I would've said something while I was there but I didn't get to really look at them until I got home. The chrome on my nails is already chipping on the ends, the French tips aren't on the whole nail and I could already tell the same day that some of them will start lifting within a week. When I contacted Jennifer to express my dissatisfaction she was defensive and rude. She claimed that I was undercharged and stressed that the technician's child was very ill, that the change was beyond her control and they were doing the best they could under the circumstances. However, at no point did she offer to amend my bill to reflect the shorter appointment time, the inconvenience of the last-minute change or the sub-par nails. The threads I've attached to this review show my conversation with Jennifer, the owner of the salon who contacted me that morning. What I didn't mention in these threads included here is that this has actually happened more than twice at this salon with me. This is only the second time my appointment was ruined for a special occasion. The first time was for my prom when I had a similar experience with my appointment being moved. I think it's important people see Jennifer's true colours which are clearly reflected in the manner she speaks to me through text. I gave Jennifer the opportunity to make things right before moving onto Google reviews however I'm pretty sure she blocked me and that text wasn't delivered to her. See texts...

This place is amazing!!!! The technicians are super friendly and they love to chat with you and get…read moreto know you- they build a relationship with their clients. Every time you go, you can be guaranteed a perfect set of nails and a great conversation!!! They have amazing prices and honestly even if it costs more than your usual place it's worth it for the quality of these nails. They are so diverse and I bet you could come up with anything and they'd tackle it! They have two tiers of techs by the level of experience, both are amazing! The atmosphere of this salon is welcoming and almost like family, if you come back after your first time I bet they will remember you and your story! I would recommend this place to everyone!!!

I had my nails done. So pleased with the service. The girls are very professional and the…read moreatmosphere is so welcoming. I will be recommending this Nail Bar. Give them a try!

I had the best brow waxing at this location…read more I then decided to book an appointment for a "Facial Massage." I had to change the date due to unforeseen circumstances. The owner made the change for me, but didn't book me for the facial that I wanted. She booked me for a more expensive "Advanced Hair and Facial Therapy." I thought something wasn't right, but kept thinking the "Facial Massage" was going to come. Paid the money, but wasn't happy that I didn't get the facial that I had originally booked. Very disappointed.

My technician was Ray. Honestly, the best foot and leg massage! The best pedicure I have ever…read morehad! He was a pleasure to talk to as well! I would definitely recommend and will be back! Thank you! Adele C.

As a first-time client visiting from The Mainland, I was in desperate need of some TLC for my feet…read more After checking out their Instagram account and reading reviews about Mr. Ray being gentle, I booked an appointment for a pedicure. Upon arrival, I was immediately impressed by how clean and inviting the boutique was. Aida greeted me warmly, and Ray welcomed me with a massage chair ready and waiting. I was offered a drink before being led to my seat--such a nice touch! I initially just wanted a basic pedicure to clean up my toes, but when Ray handed me the nail swatches, I couldn't resist choosing a colour. With so many great options, I had a hard time deciding, but Aida, Ray, and the other staff were incredibly helpful in picking the perfect shade. The Deluxe Spa Pedicure included nail shaping, cuticle work, a scrub, a leg massage with hot stones and nail colour. While watching Aida work on another client, I noticed they received a paraffin treatment, so I decided to upgrade to the "Queen" Pedicure. I'm so glad I did--it was absolutely worth it! The service at this nail boutique was exceptional. The staff genuinely cares about their clients, and Ray worked efficiently without compromising quality. He was personable and made the experience so enjoyable--I truly lost track of time during our conversation. I will definitely be returning for my next pedicure. Thank you so much, Mr. Ray!

Had the Japanese head massage asked for a gentle massage ended up with bruises all over me she was…read moreso aggressive left my scalp raw in my arms and bruises, even after I asked for her to be gentle. Several attempts to contact management never heard back sent photos and e-Mail nothing from management

For the price it was just okay, would not go back. There was a bunch of people sitting behind the…read morefront desk having a conversation that felt like maybe it should have been in a staff room or something. The lady who did my pedicure was late and no one said anything. They make have you put in your birthdate and we went on my birthday and it was not very special. I have taken my mom for her birthday other places and they usually do something nice. The mimosa was not made with real orange juice and we paid $10.50 for it. The pricing also did not seem very transparent.

Fantastic service and affordable prices. I had my eyebrows threaded and a pedicure done. Both…read moreladies had great attention to detail and very gentle touch. I highly recommend!!

I need to warn everyone about my recent experience with 2545 Salon & Spa (875 Gibsons Way #102)…read more On October 14, 2025 I paid $93.45 (tax in) for an "Unlimited Monthly Tanning Pass". What actually happened: -Used it successfully only three times. -Next three visits (during posted hours) the salon was randomly closed. The first 2 times had no notice. The third time, just a sticky note saying "understaffed, appointments only and to call the Sechelt location. -I called asking what was going on and if I could get a refund or extension since I tried numerous times to use my package. It's only for a month so I only have so much time to use it and when the hours on google are posted as OPEN, I should be able to access the beds. Owner Lauralye replied by email, said I was being aggressive on the phone and banned me. Completely false information. I never even raised my voice so this one threw me for a loop. When I kept asking for my money back, she permanently banned me in the same email thread. They offered a partial refund which was never received. I left a 100% factual 1-star Google review with receipts attached they got it removed/hidden. Now they are leaving themselves fake google review. Laughable. When I kept pushing, they threatened me with legal action and accused me of being "aggressive" (I have every email -- I was nothing but polite the entire time). Zero refund, zero apology. So yeah - they have no problem stealing people's hard-earned money, then threatening to sue you if you dare speak up. I cannot believe I have to go through this for ninety-three freaking dollars that they simply decided to keep. I have my receipt, and the entire email chain (including the ban, the legal threats, the fake "aggressive" accusation, and the deleted review). Happy to privately show everything to anyone who messages me. Please think twice before you hand this place any prepaid money - tanning packages, gift cards, whatever. I've now had to file with Civil Resolution Tribunal (CRT) and my credit card company for a chargeback. Just posting this so nobody else in Gibsons loses almost $100 and then gets threatened for daring to complain. Sad that it has come to this but I have exhausted every option and tried my best to deal with this privately. Unfortunately I have been pushed too far. It's almost Christmas and these days, every dollar makes a difference. This is my hard earned money after all. Support local... but not when the local business keeps your money, deletes your review, and threatens to sue you for telling the truth.

I had a manicure and pedicure done as well as a trim. This was my first time at the salon. I was…read moredisappointed. The person at the front was not particularly attentive. I had to wait a few minutes out front. I was not offered any refreshments. The technician was friendly, but the service I selected did not include all the parts of a manicure, when I asked about it I was informed that the service I chose did not include it, I wasn't offered an upgrade. During filing, I had to point out several areas where the nail had not been completely smoothed out. When I left the salon I noticed that the polish was a bit streaky and thin in some areas. Overall, it was not the pampering spa experience I had looked forward to. It was expensive and I don't think the service matched the price. This is something I had splurged on. The room was painted dark or black and had signs of wear and tear everywhere. The lighting was too bright, and the bed was covered in obviously well-used and worn towels. Music was irritating not relaxing. Next time I will go somewhere else, or wait until I'm in the city where service is better.

I was on the island visiting my parents in June 2020 and really wanted a pedicure to soothe my…read moretired and pregnant feet, and my mom took me to this salon. This is a venew shop, so the interior is beautiful and modern. It's centrally locates in Parksville, and their massage chairs are very comfortable. Covid - they have taken lots of precautions around Covid, which I really appreciate, including Lysol and hand sanitizer at the front entrance and provide masks if you do not have your own. Each nail station has a large plexiglass shield hanging in front of it from the ceiling. As for pedicures, they are only using every second chair to allow for proper distancing. Staff - all 3 girls who were working were really sweet. My pedicure tech was particularly kind and took extra care as pregnancy requires a few adaptations to the leg massage portion. She gave me an extra long massage which was wonderful. The techs were all fairly quiet and worked on their individual clients without yelling across the salon to each other (which many others salons I have been to are guilty of). Overall a very peaceful and relaxing experience. My appointment also started on time which I reeeeally appreciate in a nail salon. Treatment - I had a shellac pedicure done. As mentioned above she took her took with the leg massage and didn't scrub too hard with the heel grater so that it was painful, just enough to get the skin soft and supple. The supply trays looked clean, and they had a huge assortment of shellac colours to choose from. Update: I took one star off of my review once I paid. This pedicure, which I felt was very standard, was $20-$30 more than I've paid everywhere else except very elite spas in downtown Vancouver. I was taken aback by the price, and with tip the cost came to $80+. To me this is too much for a standard pedicure. Once I left, I looked up the price list online and they have multiple pedicure options, and I honestly cannot figure out how they charged me what they did based on the services listed.

Def great service here. Took my mom in law for full set and she even got a mini pedi squeezed in…read more They take their time here and I didn't feel rushed. Good covid measures too and not crowded. Saw the good reviews and made the trip. Good job!

Great spa! The staff are helpful and kind. The spa is super clean. It's a serene place to relax…read more They sell Glo skin care products! Good parking options. Good location. I'm a fan.

I had the face sugaring here recently and the service was actually great, but I only give 1 star…read morebecause my forehead broke out really badly the day after. I don't know what they put in it, i've never had a reaction like that to any skin care treatment before. I don't have sensitive skin, and my face has never had this many blemishes. It looks awful, and it was really disappointing because I did it right before my vacation. I wouldn't recommend the face sugaring, especially for first timers- also its not gonna take ALL the hair you want out but rather about 80%, there are spots on my face that the sugaring couldn't get so it's not worth the price. However, I give it 2 stars overall for their service and the leg waxing, which turned out pretty well.