I am genuinely saddened to be writing this review. I have been a loyal client of Stripped Wax Bar…read morePort Moody for over 4.5 years and have recommended this location to many friends and family. Today, I arrived a few minutes late for my appointment and was immediately told by Sonika that only half of my service could be completed. While I understand that lateness can affect scheduling, what was disappointing was the way the situation was handled. I was spoken to in a rude and confrontational manner, accused of not valuing her time, and made to feel reprimanded rather than assisted. When I tried to discuss the matter with reception, no effort was made to resolve the issue beyond suggesting that I submit feedback by email. To make matters worse, another staff member came out and told me to lower my voice, despite the fact that I was speaking calmly and respectfully throughout the interaction. If anything, it was Sonika who was being loud and confrontational. I found this both unfair and upsetting. In over four years as a regular client, I have never had a single complaint. That is why today's experience was so shocking and disappointing. I encourage management to review the recordings from today, as the level of customer service I experienced was far below what I have come to expect from this business. Sadly, after today's experience, I will not be returning and regret having recommended this location to others.

Sonika was amazing! I hadn't gotten a wax in quite some time, but Sonika made sure I felt…read morecomfortable and was very easy to talk to in terms of calming my nerves and ensuring I was aware of how to maintain a proper post-wax routine, as well as ways to make my experience less painful in the future. Overall I had an amazing experience at this location and will definitely be returning!

Love this place-- I've been here for 15 years, through two owners both who have been lovely and…read moreprofessional. Maria (the current owner) has been wonderful to me, helping me with my nails that are thin and keep cracking from meds I'm on. I totally recommend this place. I find it very calming there, with a lovely atmosphere. I usually get a shellac manicure and regular pedicure, and love them! I don't usually do these kind of reviews, but they are worth it.

Under new ownership from a few years ago. The new owner is kind, knowledgeable, skillful & the…read moreperfect balance of professional& personal - which filters down to her employees. Mom & I went for shellac pedicures - they were so helpful & patient with my elderly mom. I will definitely be back to try the other services as well.

Visited today for the first time. I have never had pro waxing done before other than a little bit…read moreof facial waxing. Location is super clean and tidy, in the rear of a hair salon. Private treatment room with a bathroom nearby. Waxing services were clearly explained to me before we started. Questions were answered. I felt totally at ease by the time I climbed onto the waxing bed. As per the website, I had taken some Advil beforehand and was very well hydrated. The waxing itself was effecient and not as uncomfortable as I was expecting. Phew. I had my legs and underarms done. It has been a couple hours and all redness is gone. I love the results and entire experience, so have already booked my next two appointments. Thank you!

I discovered Savvy Wax Lounge from Yelp. Took a look at the 1 review, looked through the website…read moreand saw that it was super easy to book online so I decided to give it a shot. Marina, who is the girl that runs the place is a pro. She's gentle enough, but able to remove the stubborn hairs. She's also quite easy going and will listen to your concerns. I'll be going back for follow up appointments now. The address is correct, Savvy is actually located in the room in the back of the hair salon.

I haven't been here since the ownership change in 2023 ( according to Google)…read more I have never left a pedicure with blood coming from my toenails! I had asked for the parifin add on, there was confusion as the word "wax" was used, straightened that out when I arrived and did not receive it I went on a Tuesday and had to remind them that the sign out front said $40 on Tuesday for a pedicure Not the$48 they were going to charge me.

Careful!!! It was a really bad experience. The lady doing…read moremy pedicure might have been inexperienced; since she started using the file all around my feet, causing scratches that made walking unconscious for days! She didn't even ask if the towel at the end was hot and just wrapped my feet in it. When I went to the place to complain, she literally laughed and told me ai must have caused the scratches myself with my shoes - like seriously?

I'm a fan of this place! I saw that they opened in mount pleasant by the library months ago and…read morejust got around to trying it and I wasn't disappointed. They had lots of availability so I was able to get the exact time/day I wanted. My waxer, Valentina, was super professional and knew what she was doing. She was patient and went through all the steps and I'm sure would be happy to answer any questions if it's your first time and you're a little nervous / unsure. The whole process was super quick as well. I knocked off one star just because of the price. A Brazilian with tip came out to just under $70 which is higher than most places I've been to so if you plan on going regularly I definitely recommend buying the packages they offer to cut down on the cost.

Not LGBTQ2SIA+ friendly at all. Not trans friendly. Booked a Brazilian wax online, came into the…read moreestablishment to be waxed by Chloe Hager and was refused immediately as they "need training" (bullcrap) and they "aren't comfortable" Simply denial of services on the basis of sex and gender identity which is discrimination under the BC Human Rights Code. The provider, Foxy Box POCO does -not- have a bonafied and reasonable justification to refuse service and them doing the service doesn't cause them any undue hardship.

I wish I didn't have to re-write my review to bump it down, but I've been disappointed too many…read moretimes in the past year. I still stand by my review that Simin is amazing - she really is! Unfortunately she only works select days at this location. That being said, every other person I have had has led to a variety of negative experiences; from completely ruining the shape of my eyebrows and then trying to convince me I was wrong about not liking them, cutting up my eyebrows badly through threading, and even giving me unsolicited advice on how to deal with my breakouts, the bad has definitely outweighed the good Especially for the price tag (I think around $18 for eyebrow threading), the level of service is not on par therefore I'm much less inclined to come back.

I got my eyebrows threaded at Cleopatra in December and have no complaints. The young girl that…read moreruns the shop did them for me and it was great. I bought a five-pack and went back a couple of weeks ago for my second Threading but was sorely (pun intended) disappointed. It hurt more than Threading ever has before and I didn't know why until the next day when I saw that the stylist had cut me!! She left four places with cuts on them that stung for days and left scabs. Small scabs, but still. She also had drawn the shape on them but didn't review it with me before she started. I should've spoken up but I didn't. I think that the majority of the problem was that the stylist was chatting the entire time with someone else that worked there. She was not paying enough attention to me and hurt me. I contacted the manager who wanted me to return and was only willing to give me that one session on the house. I told her that that wasn't good enough for me and that I wanted my package refunded because I didn't feel comfortable going back. I never heard back after that phone call or the email I sent the company after the fact. In short, I would say proceed with caution. Make sure the person is paying attention and that they show you their markings before they start Threading. I did have one great treatment there but with the horrible customer service and terrible experience being cut in multiple places, I won't be going back. They should have handled this better. I am extremely disappointed.

Whenever i take any service, i write review little later as the results will talk alot about the…read moreplace and its service . So, this waxing place is in the house. No doubt she is professional n sweet spoken. Very clean, efficient and quick to provide services. What i didnt like was the aftermath of waxing. I dont know if it was the wax or the way she did it that i got hair grow really quick. I mean whenever i wax , its easily 4 weeks releif but this time no. Also i found her no cheap. She charged the same price as my waxing parlour does. Only best thing is that she is available more then regular hours. Literally from 6:00 AM to 10:00 PM . All u last minute girls - this is ur place to go. Try to schedule an appointment n take only cash with you. She does take e-transfers .

Sati is truly a waxing and threading extraordinaire!! She's not only precise and very quick but has…read morea pleasing personality to match. Her special techniques made my services almost painless. To top it off, her prices are very affordable. She's amazing, talented and has perfected her waxing and threading craft!

Today I had the pleasure of finding this jewel of a studio Anna receiving the best pedicure of my…read morelife, by Mila. She is awesome at making feet feel like brand new. The owner is very sweet and accommodating. I am traveling through the area out this would be my salon of choice, hands down. Thank you ladies for making my day.

I wasn't going to put this out as a review, but i sent this to your company 3 days ago and haven't…read morebeen contacted. I have been a customer since you first opened and have recommended your studio to many of my friends. The last time I had an eyebrow and eyelash tint and mani pedi you over charged me. No problem, everyone makes mistakes and you gave me a credit towards my next visit which was yesterday, November 22nd. Unfortunately your company has chosen to use not properly trained people to tint eyebrows and eyelashes (Leila). My eyebrows are not very well done, they do not match each other. I can live with that. I am attaching a photo of the damage done to my eye from the eyelash tint. I hoped it would get better today, it hasn't. I didn't feel comfortable at the time and was concerned the person who was doing this wasn't knowledgeable enough in what she was doing. This is bad!

Conveniently located in the Solo buildings, it's easy to access by skytrain, but parking there can…read morebe a bit hectic. The lobby is decorated with their standard purple and white decor, clean and simple design. The girl at the front desk was very pleasant and friendly. My appointment was pushed back 10min with no notice, but not a huge dealbreaker for me. Vanessa was great, and made you feel comfortable without being too chatty. Love that you can easily book appointments online. The pricing is definitely on the high end, but it was convenient, the room and equipment were clean, and they did a good job.

The previous manager/staff is no longer there so I am back at this outlet…read more I still prefer to go to a place which specializes in waxing and they do train their staff. Sometimes the management will ask existing customers via email if they will like to be "model" for the trainee staff to practice on. It will be a free treatment and you provide feedback on the experience. Pretty much a win-win situation. Covid-19 safety protocol is in place here. To minimize waiting inside, you are asked to come in at your appointment time. Mask is to be worn at all times. Hand sanitizer is there. Even before covid, this place already practices cleanliness with disposable paper cover on the treatment bed and pillow. One time use of spatula. No double dipping of wax. I definitely feel safe in here. The prices have gone up quite a fair bit by $5 or so and I hope it will remain stable. If it gets too expensive, I may either consider DIY or find other places or only go occasionally instead of regularly.