I am genuinely saddened to be writing this review. I have been a loyal client of Stripped Wax Bar Port Moody for over 4.5 years and have recommended this location to many friends and family. Today, I arrived a few minutes late for my appointment and was immediately told by Sonika that only half of my service could be completed. While I understand that lateness can affect scheduling, what was disappointing was the way the situation was handled. I was spoken to in a rude and confrontational manner, accused of not valuing her time, and made to feel reprimanded rather than assisted. When I tried to discuss the matter with reception, no effort was made to resolve the issue beyond suggesting that I submit feedback by email. To make matters worse, another staff member came out and told me to lower my voice, despite the fact that I was speaking calmly and respectfully throughout the interaction. If anything, it was Sonika who was being loud and confrontational. I found this both unfair and upsetting. In over four years as a regular client, I have never had a single complaint. That is why today's experience was so shocking and disappointing. I encourage management to review the recordings from today, as the level of customer service I experienced was far below what I have come to expect from this business. Sadly, after today's experience, I will not be returning and regret having recommended this location to others. read more

Sonika was amazing! I hadn't gotten a wax in quite some time, but Sonika made sure I felt comfortable and was very easy to talk to in terms of calming my nerves and ensuring I was aware of how to maintain a proper post-wax routine, as well as ways to make my experience less painful in the future. Overall I had an amazing experience at this location and will definitely be returning! read more

Denise is a star! Quick and efficient so that there is not much time to react and draw out the pain factor. I always like this outlet and come here occasionally now after I moved away from Port Moody. I am back here again as I am boycotting the Burnaby outlet (nearest to me) until they can get their act together over there. To be fair, the management listened and responded to my feedback regarding that outlet so I am happy to be a Stripped customer again. In the meantime this Port Moody outlet gets my vote. The place is clean and comfortable. The staff are nice and this has a more laidback vibe and chill to it. I don't really request for specific therapists but I have seen this place grow, and the therapists I had were all good. One Yelper reviewed tweezing was not asked but maybe it was a once off thing, as I had tweezing done before here to remove the strays. You can also request not to do any tweezing. The only downside is that sometimes the wax bits were not removed fully and I was left with sticky bits on the feet or legs. Some cream or lotion should be provided for customers to remove that ourselves if the therapist missed out. Hard for them to see at times. read more

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Wow, I just met Celina and I don't know what I would've done without her. I booked a Brazilian for 4:20 PM. Unfortunately, my uber didn't drop me off until 4:30ish--eating away at half of my appointment's time slot. This sucked because my anniversary is this weekend and this was the only time I could make for a Brazilian. Fortunately, I got Celina. This girl's a legend--full Brazilian in lightning speed (I think 8ish minutes?) plus it was painless and extra brownie points for a great (and funny) conversation! I've found my go-to forever. Thank you so so much, Celina! read more

Been going here for a couple of years. Sarah was amazing. I think she has left. I have seen three others and not been impressed by any of them. One asked me what my skin care routine was and when I told her she literally shook her head and asked why I would use that? I stopped talking after that. She then slapped My hand away when she asked how My chin felt, as I wear glasses which she had taken away I reach to feel. When I went in for a second appointment she said "oh I have done your waxing before and then became mono-syllabic. Today the girl was nice enough but did not tweeze left over hairs or even give me a mirror to check. She left the room and said I will see you up front. She wasn't there (not that she needed to be but don't say you will be then! Receptionist barely looked at me. She said the right things but seemed very preoccupied. Customer service seems to have gone down hill. Services is quick and effective and the space is very clean but it's not a great experience. read more

Aleisha at Port Moody site is amazing- puts one at ease, efficient ,painless and so lovely. It has been many years since I tried a wax and so glad I did! Booking was a breeze and the salon is spotless. Front end staff kind and welcoming. I will be back more regularly, booking with Aleisha. Thank you Stripped. read more

Usually very good. But some days they do a better job and poor. I always get it done by the same person. All the employees are nice. read more

I used to go down to the yaletown location to get my eyebrows waxed. Everyone raved about how awesome this place was. I moved over to port moody a year ago and I'm still trying to find my go to places . I think Stripped has once again become my go to place for waxing my ladies bits. My appointment was with Denise, she was awesome. Quick and tried to make it as painless as possible. She made light conversation trying to distract me from the pain of the wax stripped being pulled. She told me that they have a shared data base for all customers. Which is awesome for me- less paper work for me to do and i guess the same would be for the receptionist. read more

I've seen Sarah several times and she was amazing. She made me feel really comfortable and safe. I've been to other places but since this place only does waxing, they have tailored everything to this once specific procedure. I also really like booking online which made it super easy. I don't think I'd ever go anywhere else. Once you try this place, I'm sure you'll feel the same way. read more

I normally don't review places on here but my experience here was worth a share, I've been coming here for almost a year (on and off) and I usually pick whoever is available for a Brazilian. (My first time ever for a wax in general let alone a Brazilian. Only booked because my mom always told me to go to professionals for waxing) my go-to favourites for new Brazilian people are probably alyssa, celina and Alejandra they all are super fast (10mins or less), makes convo to distract you and overall super friendly and doesn't make it feel super awkward (waxing that part of u can make it kinda awkward) but overall the price is fair and worth it. read more

Got my legs done by Sarah yesterday, and had a great experience. First of all, they specialize in waxing, so anyone waxing you is bound to be experienced and trained in waxing. The wax was the perfect temperature, and the process was as close to pain-free as it could be. Sarah was very speedy but effective; I had very furry legs due to growing them out over the winter, and we were finished in under 40 minutes. She was great at keeping me talking and telling some stories of her own, which is something that I really value, being fairly socially inept. Talking during the whole process helped to distract me and feel much less focused on the (mild) pain. Everything about this place is extremely hygienic, and they don't use any harsh scents in their products, making everything suitable for even sensitive skin like mine. Sarah didn't double-dip her wax applicators, which I really appreciated. She offered some great tips for aftercare too! Overall a great place! I'd recommend it for anyone looking to get some hair removed. The prices are slightly higher than what some places charge, but it's totally worth it for the awesome, fast, and CLEAN service you receive. read more

I went here after I saw all the good reviews and I was not disappointed. I was able to book an appointment online for the very next day with Sarah. Once I arrived, I got in very quickly. Everyone was super friendly and the eyebrow wax was almost painless. The only part that hurt was tweezing; I have a chronic pain condition so I can bet that it wouldn't hurt for a healthy person! She got my ideal eyebrow shape perfectly. I am hooked on this place. Also, the prices are super reasonable. read more

The search is over! Thank you stripped for coming to tricity area! I usually don't write reviews about spas, especially a spa that specializes in waxing because let's face it's, it's slightly embarrassing. However, this place is so good, it's worth the embarrassment for me. The place is brand new, so it is super clean and bright. The price is very reasonable, and the service was quick and close to pain free as possible. I would highly recommended this place to anyone. read more

I have been going to Stripped for over 7 years and I will definitely no longer be going there for Brazilians. I always got consistant service at the Yaletown location but the past few times in Port Moody have left me wanting to cry. In yesterday's visit, when I asked for a 'strip'; any shape or size, just a little something... she took off everything but my lips. I just had hair on my labia??????? It was so bizzare. I was in there for over an hour. She was very sweet but I will never come back here. I had to get her to take it all off and now I look like a little girl and I'm so unhappy with it . Two times in a row now. read more

Great place! Really easy to find, very clean and super friendly staff. The waxing was comfortable and painless, very thorough but still quick. Not very expensive for the quality of job they do, this will definitely be my go to place! read more

Love love LOVE this place!!! I've been to a few waxing places but none have made me want to stay quite like this place has. The environment is so welcoming and chic and screams professional but luxurious at the same My main girl, Sarah, is an absolute delight and would for sure recommend her. She is fast, but she is so thorough. I am a hairy girl by nature (that Mediterranean life tho.) and I tend to get ingrown hairs, but she takes care of those for me too! She also helped me choose the right products to get rid of those pesky buggers when I asked! She never double dips and she always used a fresh pair of tweezers on me. I wont be going to any other place but here. As the site promised; I'm in love with a stripper!! read more

This was my first time coming into this location. I could say it was pretty hard for me to find, if your not use to driving around here. Parking was tricky as well. Overall experience was worth the adventure there, I felt ultimately pampered.. I believe the woman who waxed me was Tegan. She was super sweet and did an amazing job. I got a full legs, under arms and Brazilian done in just under an hour. I felt so comfortable and she did mention she's been waxing since 2007 so that's a win win for me! I fully trusted her and got what I was coming in for! 115$ well spent! Thank you ladies read more

Sarah was great. She made me feel very comfortable and she did a fantastic job. I will definately be back.

Amelia did my Brazilian wax today for the first time. She was very professional, personable and thorough. My first impression of the studio was fantastic! It is very clean and comfortable. I will definitely recommend and come back! read more

I have only been to one place my entire life so I was nervous about trying somewhere new. I honestly didn't really feel anything I didn't even flinch here. Amazing! Clean, professional, quick, and great job! Will be back! read more

This was the best Brazilian wax I have ever experienced! Not being dramatic at all. I've gone to many places before and thought it was normal to experience so much pain, but going here changed everything! Teegan did my wax and she's super friendly and quick. It was the most enjoyable wax experience ever. Not even painful at all! Very relaxing environment! I totally recommend going here!!! read more

I visited here for the first time today and found the place very hygienic and nice. The young lady at the front desk mentioned they were running a few minutes late and offered me some water which was thoughtful. They ended up being about 15 minutes late and to apologize gave me a $5 voucher towards my next wax which was unexpected and again, a really welcomed gesture. I get that sometimes appointments can run late and wasn't in a rush but appreciated that they cared about the value of my time. I had Sarah and she was really lovely. She made me feel really comfortable and was extremely professional. She never double dipped the wax which I prefer. She was great at keeping me distracted and for sensitive areas, helped me breath through it. Overall I found the experience really pleasant and the prices are really good for the experience these women like Sarah have. I would highly recommend this place to my friends. read more

Went to see Sarah today. I've been waxing for years and can say that this place is really good. Very clean, very friendly will put you at ease immediately Sarah is very good at waxing. Fast and efficient. Totally recommend this place!! read more

Nothing but great things to say about Port Moody Stripped wax bar! It was my first time here and as a travel RN I move around a lot and have to find new places to get waxed often. Sarah was great, very professional and very nice. Before I knew it an upper lip wax and brazilian was done I was in and out in 20 minutes flat. Their prices were really good and the calming cream applied after was really good too. I would definitely recommend this place and be a regular here if I lived in Tri-cities. read more

I went to this new location after I heard good recommendations from my friends for their Vancouver location but I will never go back again. First, when I arrived I was welcomed by a receptionist with an annoyed face. Then I went to my appointment with Sarah for a bikini. Sure Sarah was smiley and nice but she was a bit rush and hurt me without caring too much (not recommended for a first timer at all and especially for that area). I don't mind a fast job but the thing is she didn't even finish the job properly and carefully by doing the last touch-ups to make sure all hair was removed! Not good. Based on my experience I was so disappointed for the price and quality of work I got. I would better go for cheaper and get the same result ! It didn't even ended there when I went to pay and the rude receptionist showed an annoyed face again when I paid and when she told me goodbye. So not worth it! I don't know about the other locations but this one does not have good staff. Don't waste your money there. Update of a few days later : definitely not a good place, I now feel itchy... The place really did not do a good job :( read more

Amazing aestheticians - friendly and professional. Very hygienic, easy to book appointments.

I just tried it for the first time and all I could say -- PROFESSIONAL! The staff were really kind! The girl who waxed me did it fast and comfortable! Best experience! Even the room is big and spacious! read more

I've been going to stripped Port Moody for almost a year. Before that, I went to Stripped in Kits or other wax bars. I've had multiple Brazilian waxes done here, and I find it very unusual that no one has ever tweezed to finish the job! If it wasn't so close to me, I wouldn't have gone back. I've been getting regular waxes for over 10 years, and this is the only place that doesn't tweeze the strays. I will say that it was done at that location once, but then I found out that the girl was from the Burnaby location. I went back to the Burnaby location, and my waxer thought it was pretty unusual, and said it must be the trainer over in Port Moody. I'm not sure, but from now on I'll be going elsewhere to get the job done right! read more

The most sanitary and cleanest waxing destination in town! Great service, friendly and experienced staff. A bit more expensive than other salons, but you get what you pay for! It's worth it! Fun decor too! read more

Pretty much painless. Go there for bikini & legs - Invariably there are some lighter hairs left but they do a good job. Conversation is always fun and you're in & out in no time. Hygiene great. Front desk staff is super friendly. Skytrain & bus are close, so no need to find parking. read more

The shop is very clean. The girls are really nice & professional. Sarah was great. She made me feel very comfortable. I'd give them 5 stars but the pricing for certain areas (under arms for me) is quite a bit higher than I'm used to. read more

Very clean and professional atmosphere! I got my first wax from here and Nicole made me feel very calm and relaxed. Did not hurt at all!

I've been going to Stripped Wax locations for years but recently moved out of Vancouver and decided to try this location. My experience left me a little shamed and unwilling to ever go back to any location. The waxer seemed very displeased to be there, for some odd reason she kept frequently asking me if I booked with my account when I kept telling her that I believe I booked as a guest because I couldn't recall my login information, I don't know why it mattered considering my booking was still done and I was in there list of appointments with the exact service's I wanted. The waxer questioned the amount of hair on my body and why I needed certain parts waxed, even though it is included in your list of services. She pointed out the white hairs on my head and body and couldn't be bothered to feign interest in me. It was possibly the most painful Brazilian I have ever had because I sat there cringing in this awkward experience and focusing only on the negative aspects. I am only giving two stars because your other locations have been pretty good in the past, this location barely deserves one in my opinion. read more

This place is amazing! Found it by reading the reviews on Yelp. It's very clean and professional and I don't know how, but they performed their services well, quickly and as painless as it can get! read more

There's still a lot of hairs left over from my wax even though the lady did a quick tweeze after waxing, I guess she didn't see how many hairs were left over? read more