Tie hill was a great representative for the company had some issue with the service he did everything he could to make it right

I purchased a used car for my granddaughter at this dealership at the advice of a salesman at Nalley Toyota, as we have purchased a few new cars there. Nalley Kia advertised this particular Kia Optima as passing a 21pt inspection and that it was in good condition. The day of purchased the car's engine light came on, they supposedly fixed the problem, but the check engine came on again a week later. Again, they fixed whatever it was, since that time the check engine light comes on every time we do an oil change. The engine appears to be shot as it burns oil like a furnace. Nalley knew this car was in poor condition but sold it as if it was in good condition thus duping me into buying it. I may have to take this car to a junk yard as I can't in good conscious try to trade it in. Right now the car won't move so we have to have it towed to a mechanic again. If you buy from Nalley Kia it better be new, because if you are looking for a used car stay clear away from these con artist as they will sell you a car not worthy of being on the road. read more

I went to purchase a car and 'Big' Tie took such great care of me. I am so appreciative of his assistance and guidance in the used car process. I highly recommend this dealership and highly recommend Tie!!!!! read more

Sold a used car without disclosing what should have been known issues. Will never patronize this location ever again.

UPDATE Thank you for the response, but I feel it's important to clarify a few things from the customer's perspective -- because ultimately, I brought my vehicle to Nalley Kia, not a random repair shop. My vehicle has been stolen three times due to the well-known ignition vulnerability in certain Kia models. What's most upsetting is that even after multiple thefts and bringing my vehicle to Nalley Kia, the anti-theft software update was still never applied. I was never told the anti-theft software update wouldn't be installed. At no point did anyone explain that because the vehicle was being handled by "Nalley Collision," the recall wouldn't be performed. That distinction may matter internally to Kia, but from a customer's point of view, I brought my stolen vehicle to your Kia location for repair -- and you knew exactly why it was there. There is absolutely no reason I should have had to request the anti-theft update separately when you had the vehicle in your possession -- especially given that it was brought in due to theft, the exact issue the update was designed to prevent. You now say the car was handled by Nalley Collision and not your service department -- but that's not something a typical customer would be aware of, especially when both operate under the same Nalley Kia dealership umbrella. I brought my vehicle to a Kia-branded facility for help after it was stolen multiple times, and still nothing was done to protect it from being stolen again. After the third theft, the vehicle came back with engine damage. I was told my extended warranty had expired due to mileage, and my insurance was liability-only. But what's frustrating is the complete lack of accountability -- Kia had multiple chances to prevent this outcome, and chose not to act. To say you "exhausted every possible channel" feels dismissive when: * You never informed me the update wasn't being applied. * You had my stolen vehicle on your lot more than once and never took the initiative. * I'm now left with an undrivable, devalued vehicle because the recall was never completed -- even though Kia had every opportunity. This car was a gift from my grandfather. Now it's worthless -- not because of anything I did wrong, but because Kia failed to follow through on the very recall that could have prevented this entire situation. I've filed complaints with the Better Business Bureau, the Attorney General's consumer protection division, and I will continue to pursue every possible avenue for accountability. read more

I have bought two cars from this dealership over the past five years, and I have been extremely happy with everyone that helped me. it's a great place to purchase a car! read more

Tie was great. We knew what we were going up for and we got it with an even better color

The team was very helpful, especially Tie. They were clear from the beginning of the process and helped me through it all.

If I could give this dealership a (-5), I would. I saw the horrible comments about the location but I wanted to give them a shot. When I bought the car, I told them about their reviews because I could see it in the buying process. Now 3 weeks later a recall comes out! I spoke to them about it & they were like fine bring it in. Told them it would be around the 20th of June. Called today!! They act like they never heard of the recall. Spoke to John Fike via phone/text. He informed me that Erica the manager of the shop didn't have the update so he suggested that she call me. I called them after waiting & got their customer service person who just wanted to schedule a week out waiting on parts!! What parts?!? This is just a software update. Got a text back after going back & forth to explain. Erica is aware of it call service. Called service lol!! Got the same thing. Now other dealerships in the area are able to fix it the next day. Why not Stonecrest?! There are some issue at this location that needs to be addressed by corporate! Here's my final review: DO NOT GO TO STONECREST KIA!! Reach out to me 1st for details. Avoid them at ALL cost! read more

Nalley Kia - The recall - Car Dealers Near Me - Lithonia, Georgia

I'm currently going back n forth with the service department for about a week now waiting for them to provide all my service records since 2015 (which the first engine was replaced) on my 2013 Kia Optima which the 2 engine has now failed. My vehicle is currently at another Kia dealership for the engine replacement warranty to be submitted into Kia which I have all my service record from 2021-2025 already from the shop that has been servicing my car since then but I need my service paperwork from Nalley as well and no one seems to know how to simply email the paperwork to myself and the contact person at the other dealership service department. I have even contacted corporate offices to complain about this. I will never recommend the service department at Nalley. read more

My towed to the dealership after shutting off while driving and would not restart. Service tech calls and wanted to know what was the problem. I was told that during tagging a tech started the vehicle and allegedly drove it for 15 minutes without it shutting off. After approving over $1100 of repairs I picked the vehicle up and after 36 miles the engine threw a rod. This was after I was charged $329.24 for spark plugs and labor. I got the dealer management group involved and Kia approved an engine replacement. Now my service tech is still trying to get more money, said my bottom radiator hose is leaking and when informed that there wasn't any leaks prior to them receiving the vehicle my pickup time moved from Friday to Tuesday and I am currently two days past that with no word from anyone. Draw your own conclusion , I will update this post. Tomorrow will be 30 days without a vehicle and I am 71 retired and either have to catch a ride, ride share or walk to appointments, get groceries or attend church since I am outside the metro area. I'm beyond disappointed. read more

We bought a 2025 Kia Telluride, from Nalley Kia, and are very pleased with the purchase. The sales representative that we worked with, Mr. Tietroil Hill, did a wonderful job assisting us with the selection and purchase. Mr. Hill was extremely knowledgeable of the vehicles at Nalley. He was also very polite, respectful, and humble. I can definitely recommend the Telluride, but more than that, we highly recommend Mr Tietroil Hill and the entire Nalley Kia dealership. read more

Do not take your KIA here!!! They are incredibly unresponsive, inexperienced and don't care about their customers at all. We have 3 KIA's and this is the worst experience for any car we have ever owned. They have had our car for 2+ months. Said it needed new engine. Fine. Have had engine for over 3 weeks....they determined the issue is the KIA theft device...can't unlock it. Sounds janky if you ask me. Charging us another $1k to bypass-but that has been underway for over a week. Told we likely didn't need a new engine after all...but we still are being charged for it. All off this would be a lot easier to swallow if they ever called, returned a call or updated us in any way without us either driving down there or calling into them constantly. When you do connect they are not gracious or well informed on any level. Just bought new KIA from Carriage KIA in Woodstock. Would never buy from Nalley as this is still a continuing issue...told that Nalley is no longer interested in their customers at any level. That this is pretty standard for them. Will update review if we ever get the car back. Please do yourself a favor and DON'T GO NALLEY. read more

My husband purchased my 2025 sportage from this location late evening/night on 3/19. We could take responsibility for not looking at every inch of the car before driving off but the next day while connecting the KIA connect, he noticed a scratch on the passenger seat. He took photos and informed our sales rep who advised he would let the manager know. We were asked to bring the car back the following week (Wednesday) for the upholstery guy to fix the problem, so I did. Before taking the car back the upholstery guy said he could fix it with no problem but there was a big problem when I got it back. The color didn't match but I didn't say anything because I was thinking it had to settle as he said no one can sit on that side for 24 hours. There was spray all over the car that even the sales guy tried to wipe a lot of it off. The next day I go out to inspect the car the color settle and it was just as it looked the day before, horrible, uneven, and as I stated before it didn't match. We informed Kia but due to my having to go into surgery we were focusing on that. My husband dealt with it while I was in the hospital and got the complete run around. Just this week 4/15 the end result of this nightmare was the manager Mike told me, it was nothing they could do being that what they did was a courtesy. I was blown by his response because courtesy would have been informed me of the color beforehand not mess up a brand new car that I haven't even made the first payment for and now I have to deal with this!!! I wouldn't recommend not one person at KIA NALLEY. The sales person who failed us miserably, the upholstery guy who didn't deliver, and the manager who thought courtesy was to discolor my seat. I would have preferred the guy saying he couldn't match the color than doing this! They care nothing about their customers or reputation and to think my husband was about to get another vehicle from them. I guess YELP wasn't lying because we were handed the same read more

See all

I recently went here and had an horrible experience. I come to do a trade in with a different sales person on last week which was Marcus and he did a great job it wasn't what I was looking for and he didn't pressure me to run my credit and gave me number. I was called in this week for a follow up and the sales person Tie made me feel very uncomfortable and it felt like I was arguing with him about the numbers. I had already told him when he called me what I was looking for and was pressuring me to come which was fine I was not busy anyways. I tell him over 100 times what I wanted and what my numbers were from when I came in with Marcus and it felt like to me he was stating like I was not telling the truth. We are literally going back and forth. Even though I am pregnant I felt like he was trying to start a big seen. It really made me feel uncomfortable to the point that it upset me and upsetting my child. I told him I was not trying to argue with him and informing him what I was already told and Tie just following me to my car. It is very unprofessional to argue with a customer. I have never had a bad experience here and Marcus sold me my first car at 19 years old. I never had trouble with anyone else. I will never recommend my family or friends to visit this dealership. I rather drive an hour or two away even though this is the closet dealership. After I told Tie I didn't want my credit pulled he still had them pull my credit and they were the same exact numbers they gave me when I came on last week without credit inquiries. A waste of time and telling me what want hurt my credit. It's my credit and my business. read more

Liars, told me my car requires a special battery that over $400 and would do me a special favor and give it to me for only $250....

I have been coming to this dealership for about 8 years and I have to say that the service has declined significantly; it is sad. I had an appointment to get my tires rotated and my oil changed. I arrived on time for my 3:40pm appointment but my car was not serviced until 4:40pm. I received my car around 5:20pm. Once the mechanics were finished and brought my car out, I noticed that they DID NOT ROTATE MY TIRES!!! I REPEAT: THEY DID NOT ROTATE MY TIRES! I PAID FOR A SERVICE THAT DID NOT HAPPEN! My dad taught me to mark the car tires to ensure that the mechanics actually rotate your tires. I marked my back tires with a dab of White-Out and when I got my car back, the "White-Out" back tires were still there. To say that I was upset, was an understatement! When the mechanic was confronted, he took no accountability and kept saying "he did do it". More importantly, he worked on many other cars today and there could be other customers that paid for services that he did not do! I am definitely taking this matter to Kia's corporate office because customers deserve to have a dealership that does right by its customers, especially with the prices we have to pay. The only resolution I received was to watch the mechanic rotate my tires and a free oil change my next visit. It should have been a free tire rotation next visit, but I digress. The service agents Diamond and Angela were kind the whole time and were very understanding and attentive to my concerns. To any customer that gets their car serviced at this location, be vigilant and make sure they are doing the work they are supposed to do!! read more

The first time I came I had a GREAT experience - however, I cannot say the same for my past experience on 3/8. First off, the young lady I first encountered (I didn't catch her name, but she had smaller locs and glasses and was in the office all the way to the left a lot when I was there) was very short and not friendly in her approach both when I arrived and when she called me on the phone to go over why I was bringing my vehicle back in, when I explained that the photos the service center provided at the last visit on 2/22 showed that my battery was reading low but that I took my vehicle to two separate locations and on two separate occasions both on the day of and about a week afterward the battery reads as "good of a reading as you can get" according to my longtime mechanic and Advance Auto Parts where we purchased the battery with a warranty, as the battery is only about 10-11 months old. We were told that it was most likley the alternator, since the two go hand in hand - so I scheduled a service to come back to Nalley Kia to replace my alternator since it is covered by my extended warranty. Mind you, I did put all this in my description and was given pushback by this associate telling me that the dealership's machines "cover more points and are more in depth" - when I explained I would still like to get the alternator checked since I did have an appointment. We disconnected and I was soon provided a link to the findings for that day for my vehicle. At no time was I advised of the pricing for diagnostic testing, BUT the diagnostic supposedly found that what I was saying was true, as magically now there appeared to be no problems with the battery and the alternator was suggested for replacement this time (shocker). I was also told, that my engine air filter and cabin filter needed replacing (they told me this on my 2/22 visit, and I did elsewhere to my primary mechanic and had it replaced THAT SAME DAY - when I told them the receipt for this service was actually in the car for my 2nd visit, and asked why this is being suggested when I just had it replaced 2 weeks ago, I was told that sometimes "they just suggest it due to the mileage on the car - so this tells me they just threw that on there as a money grab) On top of this, I want to mention that there was a man there at the dealership whom I had not seen at my prior visit, and I was told this was the "GM" - I believe someone advised that this man's name is "Doug" - was wearing either a while/pinkish tinted collared shirt that day. MANY times I was at the desk to get updates about my vehicle as Tiffany (who is AMAZING) struggled to take on the client load by herself - NOT ONCE DID THIS MAN SPEAK TO ME. He spoke to a few others that day asking how he can help, but clearly something about me didn't warrant a conversation or a question nor did he ever ask how he can help me. I was very put off by this, as I didn't understand why I wasn't being spoken too. We even left the dealership for about 2 hours, and walked down to Stonecrest Mall, when we came back he was in the front of the dealership this time, and myself and my boyfriend came back in HE STILL DIDN'T SPEAK TO ME. So, I asked loudly when I came in "HI, HOW ARE YOU TODAY?" To which he did finally acknowledge and respond to me. This is very sad when the "GM" doesn't even take the time to acknowledge EVERY client, and you have to speak to them first for them to even open their mouth and acknowledge you. ALSO - I waited at the dealership for 6 HOURS, only to be told at the conclusion of my visit that they did not have another alternator in stock, and that I would have to come back because "someone else got the part" that was in front of me that day. I honestly feel this could have been communicated way sooner in the day, had someone just checked. So we virtually wasted our Saturday for no reason. Definitely a complete 180 degree change in opinion from my last visit. I will HOPEFULLY be returning to the dealership this Saturday 3/15 to finally get my alternator taken care of, but unfortunately will most likely not be back to this location. Very disappointing after my first visit. Shout out to TIFFANY F. - she is a rock star! She gave me her personal card and asked me to text her, and she would let me know when the part came in so that we can make sure my service is scheduled accordingly. Thank you Tiffany - you were the saving grace of this appointment and the only positive person I encountered that day. read more

Rating is, without a doubt, ZERO. Please purchase your Kia anywhere else, just not Nalley. Besides shady sales tactics, you will receive absolutely no service even when you over pay for their Care Plus package and Service Contract. Untrustworthy, rude, and overpriced. read more

I will forever regret the day that I purchased a Kia Optima!!!! PERIODT!!!!! I have only had my car 8 years, never driven out of state, I only drive less than 10 miles to work daily, ALWAYS keep my oil changed and maintenance on my car, yet I am possibly looking at getting a replacement engine out of my pocket. I will have to do some investigating. Local news channels have shared stories about the dangerous possibility of engine fires with certain KIA Optimas, yet my engine supposedly is not covered. Every time I am here there are multiple things wrong with my car according to them. I came in one day and they told me that I needed new tires (I had just purchased tires THREE DAYS prior to coming to KIA) So now I don't trust anything they say. A friend had similar issues with her Kia and guess what she didn't have to pay for her oil consumption test nor a replacement engine. Hmmmm "something in the milk ain't clean" RUN, RUN, RUN DO NOT PURCHASE ANY KIA VEHICLES YOU WILL REGRET IT!!!!! read more

The customer service was awesome again. This will be the second car from this location. The financial manager Mr Davis really helped us on making the right choice to fit our income. read more

Nalley Kia - Telluride #2020 - Car Dealers Near Me - Lithonia, Georgia

Just wanted it known that MS. Angie at Nalley Kia is AWESOME!! I give her a 5 star Everytime!! She always has a smile on her face and she always so pleasant! Thanks MS. Angie for ALWAYS taking GREAT CARE if me!!​ read more

HORRIBLE CUSTOMER SERVICE! All they do is give inconsistent and inaccurate information. I drove almost an hour to get my car serviced and when I called earlier last week Thursday, I was told that I can come at 7 AM on a Saturday because it's first come first serve. I get there at 7:25 AM to get my oil change and my brake lights changed, and the guy who I guess is the manager (Caucasian w/ gray hair) was very dismissive and had the nerve to tell me "you can't even make an appointment online if you tried" and I'm like I called last week to confirm I could come without an appointment, and one of YOUR team members told me to come in. I would've never driven 45+ minutes somewhere if I knew I couldn't be seen. That is a complete waste of time!!! The current reviews and ratings are consistent across the board! If I can give 0 stars, I would! 0/0 would not recommend! read more

I'm gonna change my rating to 5 STAR Dennis ( General Manager) has been EXCELLENT in helping me get into a nice KIA SOUL thank you thank you hehe's been GREAT read more

If I could give zero stars I would. This company will sell you a car and turn around and tell you the next service appointment for diagnostics is not available for another 6 months. It's august and they quoted me a January appointment as soonest available. How can you not build in time for cars that cannot safely operate? It would seem like they would prioritize major repairs that need Kia certified technicians over oil changes and smaller maintenance jobs that can be handled at any neighborhood shop. Or, is Kia just a bad brand and everybody is there for major issues? read more

If I could give 0 stars I would. I have been having issues with this place for almost two years now. Most recently My car has been sitting at this dealership since November 18th due to issues with needing a window regulator and them not properly fixing my negative battery connector. Due to ongoing issues with my negative connector not properly being fixed, I decided to stop in to speak with Shawn Rea, the service manager, on Nov 26th . He reassured me they would fix the negative connector at no change and I would have my car back and repaired with 2-3 days because he would get all my parts I needed overnight. However, here I am a month later and still no car or estimated date of completion. I've called and emailed Shawn and of course no response. I asked the service advisor if I could have my car back until the parts they need come in... I was told no. How do you tell me no I cannot have my car back? They do not give out loaner cars. I was to,d to rent a car and I can try to get a reimbursement after I get my car back... If I were to rent a car for everyday they've had my car, I highly doubt they would reimburse me those expense. I am hoping a general manager or district manager sees this review because the service I have received from this location is totally unacceptable and I need better answers than what I've been given. Kia owners do yourself a favor and stay away from this location at least for service and repairs because they do not fix things correctly, lie and have poor policy and customer service. read more

So totally in love with 2022 Kia from NALLEY on Stonecrest.Brought it in for it's first 6000 mile check up. Had an appointment at 11. Was told it would take about an hour and a half. Came back two hours later only to discover: Not only did my car have a ticket in it as if it had been serviced but... It had never been serviced!! Someone was pulled out to service my vehicle ASAP... But didn't even have the decency to greet me and apologize!! Bottom line... I love my Kia Sportage... I hate Kia service in Stonecrest!! read more

This dealership and it's service department is horrible. I made my appointment online. I made a follow up call to ensure that the service I needed for my 2017 Kia could be done. The service department tells me , they are not able to perform anything outside of routine maintenance (oil changes, tire rotations, etc.) So I had to reschedule the appointment, which I did. I arrive to my appointment 20 minutes early , stand in front of the service desk for 15 minutes before anyone even acknowledges me. I tell the man behind the desk that I have an appointment for my taillight to be repaired , and he tells me that it's not going to be able to be done , because they're backed up. WHAT WAS THE POINT OF MAKING AN APPOINTMENT ? Horrible customer service , lack of professionalism and a complete disregard for the community they're supposed to serve. read more

If, I could give a negative 10 I would." WARNING" DO NOT TAKE YOUR VEHICLE TO THIS LOCATION". The Nalley Kia Stonecrest service department has the worst customer service, lack of communication, lack of professionalism, lack of knowledgeable mechanics and service department full of scammers and thieves, with a lack of concern for their customers. I have never experienced anything as such. I have taken vehicle to this location on mulitple occasions for my engine light being present and was give multiple reasons for the light being present, and I proceeded to get everything suggested repaired; which has cost me almost $8000 dollars and my engine light reappeared once I drove about 5 miles. I even paid to replace the axle which I was told was a contributing factor of the engine light being present; I knew that didn't sound right, however I paid for the service anyway. I am a single mother with 4 kids and this has caused some major financial issues in my personal life. My concern and I stressed this to the service representative is having safe and reliable transportation for my kids. This issue begins back in December, and here we are in April and the issue still hasn't been rectified after taking my vehicle to this Kia location again, a month ago; which they kept the car a month and I paid an additional $2000 dollars drove off and before I could make it home engine light was back on again. I proceed to look in my back seat oil all over the seats, the valve cover wasn't put back over the engine; which Kia removed due to replacing another part they claimed I needed. They lost my keys, had to make new keys. I took the car back again, and it's still there now they are saying something else is wrong. Also during the time I had to take my vehicle back because of the engine; they then proceeded to charge me a second time for a diagnostic test. I have all the receipts and the paper work to back this review up. Also when I took the car back last week the manager Kristin Beswick checked me in wasn't interesred in my concerns and does not want to place and accountability to those whose are not properly diagnosing customers vehicles. This is GRAND THEFT!!!!So now at this point, after you have taken every dime I have, misdiagnosed my vehicle on multiple occasions your mechanic tells Ms Angie he refuse to repair my vehicle, because he THINK/ASSUME it is something that another mechanic replaced that I was forced to take it to for repairs after you all misdiagnosed my truck from the very beginning, in December 2023. Not mentioning you all had my car an entire month and I received a phone call, nearly two times a week telling me oh it the spark , oh it's the coil package, oh it's the oil pan, oh the engine light came back on because oil was on the sensor, oh it was a misfire( heard that multiple times) and heard it once again when I brought the car back this last time from your manager Kristin; who stated oh the mechanic says it is a misfire and I proceeds to tell her they initially told me that when I brought my car here a month and that issue supposedly be one that was repaired when I paid you in full for service you all claim to have repaired and what was supposedly rectify the issue I was having with my vehicle, and boy wasn't I wrong.It seems at this point the mechanic doesn't want to take accountability for their misdiagnosis and tends to want to point the finger elsewhere. read more

Run away from this rude dealership. They act as if they don't want to.sell the car to you. Very unprofessional. Drove over an hour to look at a Kia Niro. Opened the doors to take a look....they didn't even offer me a test drive. Got one price quote from Rodney. Came home got my own financing and called back numerous times to speak to Rodney and he would never return my calls. At almost closing time I get a new proce quote from John Breedlove in the form of an email and they jacked the price up higher. Now they are trying to charge me for tint on a used car as well as some of reinstat charge. I want this car, but their rudeness and lack of interest in selling this car makes me not want to buy from them. I would highly suggest finding a dealership who makes you feel like they want your business. read more

Do NOT TAKE YOUR CAR HERE!!! This dealership has had my car for over 7 months. My story is similar to other reviews posted here where I had my car serviced here and they claimed they "fixed" the issue but actually didn't (Even though they said the "Master" mechanic worked on the car). I paid and I drove my car off the lot and a couple of days later the same issue pops up again and I had to take my car back. Now my car is still sitting in Kia's service department waiting for the "master" mechanic again who apparently has to be flown in to fix it (according to Sean the service manager). Now I have yet another bill to fix the same issue that was never fixed in the first place. If I didn't know any better, based off my experience and other reviews, I'd think that they were doing this to people on purpose to get more money out of them. read more

Service desk lacked appropriate communication and customer service. I made an appoitment for 11am & arrived on time. After 2.5 hours of waiting in the lobb, I went to check on the status just to be told your car is still parked and no one has serviced my car but its next in line. Horrible. Not one service advisor or manager communicated there was a delayed wait or offered any consideration to provide good customer service and the value of my time. read more

If, I could give a negative 10 I would." WARNING" DO NOT TAKE YOUR VEHICLE TO THIS LOCATION". The Nalley Kia Stonecrest service department has the worst customer service, lack of communication, lack of professionalism, lack of knowledgeable mechanics and service department full of scammers and thieves, with a lack of concern for their customers. I have never experienced anything as such. I have taken vehicle to this location on mulitple occasions for my engine light being present and was give multiple reasons for the light being present, and I proceeded to get everything suggested repaired; which has cost me almost $8000 dollars and my engine light reappeared once I drove about 5 miles. I even paid to replace the axle which I was told was a contributing factor of the engine light being present; I knew that didn't sound right, however I paid for the service anyway. I am a single mother with 4 kids and this has caused some major financial issues in my personal life. My concern and I stressed this to the service representative is having safe and reliable transportation for my kids. This issue begins back in December, and here we are in April and the issue still hasn't been rectified after taking my vehicle to this Kia location again, a month ago; which they kept the car a month and I paid an additional $2000 dollars drove off and before I could make it home engine light was back on again. I proceed to look in my back seat oil all over the seats, the valve cover wasn't put back over the engine; which Kia removed due to replacing another part they claimed I needed. They lost my keys, had to make new keys. I took the car back again, and it's still there now they are saying something else is wrong. Also during the time I had to take my vehicle back because of the engine; they then proceeded to charge me a second time for a diagnostic test. I have all the receipts and the paper work to back this review up. Also when I took the car back last week the manager Kristin Beswick checked me in wasn't interesred in my concerns and does not want to place and accountability to those whose are not properly diagnosing customers vehicles. This is GRAND THEFT!!!!So now at this point, after you have taken every dime I have, misdiagnosed my vehicle on multiple occasions your mechanic tells Ms Angie he refuse to repair my vehicle, because he THINK/ASSUME it is something that another mechanic replaced that I was forced to take it to for repairs after you all misdiagnosed my truck from the very beginning, in December 2023. Not mentioning you all had my car an entire month and I received a phone call, nearly two times a week telling me oh it the spark , oh it's the coil package, oh it's the oil pan, oh the engine light came back on because oil was on the sensor, oh it was a misfire( heard that multiple times) and heard it once again when I brought the car back this last time from your manager Kristin; who stated oh the mechanic says it is a misfire and I proceeds to tell her they initially told me that when I brought my car here a month and that issue supposedly be one that was repaired when I paid you in full for service you all claim to have repaired and what was supposedly rectify the issue I was having with my vehicle, and boy wasn't I wrong.It seems at this point the mechanic doesn't want to take accountability for their misdiagnosis and tends to want to point the finger elsewhere. read more

Drove 11/2 hrs to get the part to only have to find out that it's the wrong part, he wouldn't even come out and help me to order the right part, sorry customer service from Chris read more

Horrible location !!! Don't waste your time because literally they waste your time I got to my appointment for oil change and tire rotation @ 12:15 pm granted they didn't official start maybe u til 12:30 how every it shouldn't take that long oil changed is about 45 min with tire rotation 1 hr ...they didn't finish my car until after 2 :12pm that's ridiculous. Oh let's not forget it smells horrendous in there read more

came for a recall the job was supposed to be in one hour here I am five hrs after still waiting.First appointment time they did not have the part. Don't know what the excuses are for this wait very irresponsible if I don't have will not come back here. They need to learn to respect customers time . Had to get someone pick kids up from schpool. read more

This has to be the worst Kia Dealership ever when dealing with the SERVICE department. They never answer the phone. You can't make an appointment online either. So if you do proceed to do a WALK-IN, the wait time is crazy. More than 2+ hours for just a Oil change. I do not recommend getting service here. Well actually u won't be able to anyways smh. read more

Horrible communication in the service department. No one ever answers the phone, let alone call to let you know anything about your car. I have to call 5 or more times to get an answer, If I get an answer. Companies have bad days. But I've taken my car here 3 times and it's the same every time. I'm done!!!! read more

If there was a negative rating this dealership would deserve it! Still waiting for call from the service department to get my recall completed. read more

Do not take your car to this dealership for service on your car. I took my car in for an oil change and break fluid. The service advisor without my permission went ahead and got my sparks plug change. When I arrived to pick up my car and explained that I did not agree to the spark plugs service. He drove my car back into the service station. When we asked him what he was doing, he stated he was taking the new spark plugs out. I asked how do you know which spark plugs were in my car. Fast forward, less than a month later I drove my car out of town and was informed that I was 3 quarts low of oil. Did this dealership even really change my oil? When I looked at my paperwork it stated NC which equals not complete but I paid for the service that was not completed. Now I'm without a car because mt engine has a cylinder 4 misfire. When I informed them they kept telling me to bring my car in. How when my car engine messed up on the way back to GA from being out of town. No one was helpful and the service manager kept so called being not available or not in. If you care about your car don't take it to this dealership. They do not provide quality service to their customers. Please beware when taking your car here to be serviced. read more