I was recommended to come to this dealers service center and I now understand why!…read more Finding the location was simple and easy to locate. The service center is small but the staff are all willing to help. DJ - the service manager assisted me and gave phenomenal service! I felt like I was in and out. He provided me with exactly what was wrong with my vehicle, what they could do and could not fix and gave suggestions on next steps. I am thoroughly pleased by his outstanding service! Thank you DJ and to the Mitsubishi sales team for being awesome today.

Absolute worst dealership to buy a car from. They have no idea what they're doing and it's hard to…read morereach anyone with an ounce of knowledge. Sales person was nice enough, but they're only concerned about getting the car off the lot and making a sale. After that, it's pretty much like you never bought from them. Terrible experience. And I've only had my vehicle 2 months. Won't be going back when time to trade in. Future buyers please shop around and do business with a legit and knowledgeable dealership. Because this ain't it. Don't even won't to give them a star.

I pulled into the service garage, and no one came to check me in or ask the reason for my visit…read more One of the employees at the first booth walked right past me without so much as a greeting or a simple acknowledgment like "someone will be with you shortly." It's important for staff to remember that without customers coming in to purchase or service vehicles, the facility wouldn't be in business. Some employees need to recognize the importance of basic courtesy and attentiveness.

On July 12, 2025, I brought my vehicle in due to a loud humming noise coming from the front of the…read morecar at higher speeds. I initially suspected it might be related to the muffler or a loose panel, especially since the noise began after the county paved my street. Since it was also time for an oil change, I requested that the service advisor have the technician test-drive the vehicle to hear the noise firsthand and help identify the issue. Unfortunately, the technician did not drive the vehicle or investigate the noise during my visit. As a result, I waited several hours and only received an oil change--leaving the original issue unaddressed. Following this, I consulted a separate mechanic, who promptly identified the problem as a faulty front wheel bearing. I'm frustrated that the issue was overlooked during my initial visit despite clear communication. I'd appreciate it if this matter could be reviewed and properly addressed.

Has high quality cars and if you don't see something you like he can usually find it for you! Makes…read morethe car buying journey a breeze

This is not your usual dealership! The prices are clearly marked, the trade in values are more than…read morefair and I walked in, found my Lexus that I had been looking for and drove off in it less than two hours later. Just that simple! Thank you Alex

This was our first experience with John Miles Chevrolet in the service department. I can say…read morewithout question that they went above and beyond my expectations!!! If it wasn't for Sonja Brown I don't think our Truck would have gotten a remanufactured engine. Sonja went way above expected when we were not getting anywhere with our extended warranty company. She stayed on the phone with them and went over all our service records we sent her, proving we take extreme care of our vehicle. Then when there was no word again from the warranty company she got her superiors and the owner involved. Then within days the warranty company finally came out and inspected the vehicle again and a firm action was in place. After 3 months and 3 days we finally received our baby back and it purrs like a kitten!! Thank You Sonja and John Miles for an exceptional customer experience!!! We will be back!!!

I would strongly caution anyone considering this dealership for service…read more My experience started on April 24, 2026, when I brought my 2016 Chevy Cruze in after my independent mechanic recommended I bring my Chevy to a Chevrolet place. He gave me the paperwork of a cold start/rough idle code that appeared when my check engine light came on to take to Chevrolet. I went in and explained to my first service advisor, Melanie, that I have a cold start/rough idle . She stated the technicians will still have to perform a diagnostic I stated that was fine. Melanie called back couple days later stating the problem was not what my mechanic initially stated but they needed to replace 4 spark plugs and cylinder 3 ignition coil per technician. I paid $813.83, and the check engine light was off when I picked up my car. Just exactly 2 weeks later, on May 8, the check engine light came back. I called the dealership and explained that the light was coming on and off. Since Melanie was on vacation, I spoke with Sonja, who told me that because the light wasn't staying on, they probably wouldn't be able to retrieve a code. I was advised by Sonja, Melanie, Chris, and another service advisor to continue driving the vehicle until the check engine light came on and stayed on. From the day I picked the car up after the first repair, it never drove the same. It felt sluggish, had a rough startup, and the engine would shake whenever the check engine light appeared. I brought the vehicle back, and on May 13, I was told it was ready for pickup again because the light had turned off. When I asked whether any codes had been found while they had the vehicle, I was told the technician brought it back after the light had already gone off again. Once again, I was instructed to keep driving it until the light stayed on. In June, I returned three more times leaving work early to get there in time before service department closed. First two visits ended with the same response--the light was off by the time they checked it. On the third visit in June, I was told the technician had left no notes, but "the good news is your engine light is off." That was hardly reassuring when the vehicle clearly continued having the same symptoms. Then on July 7, while driving to work, everything escalated. My dashboard displayed "Engine Overheated - Idle Engine," the check engine light began flashing, and then stayed on solid. I immediately called the dealership and spoke with Sonja, who told me to tow the vehicle because "it could be anything--it's a machine." What is frustrating is that this happened after I had repeatedly followed their advice to continue driving the vehicle until the light stayed on. After the vehicle was towed to the dealership, I was told the coolant was completely empty, but they were again getting a cold start/rough idle code, the exact same code my independent mechanic found back in April before I ever brought the car to Chevrolet. At that point, I questioned what had actually been diagnosed and repaired during my first visit. To make matters worse, I reached out to Tony, the service manager, and Chuck, the owner, to express my concerns about the repeated miscommunication, the advice I was given, and the overall handling of my vehicle. Instead of taking accountability or addressing my concerns, I was offered what they called the "deal of a lifetime"--to trade in my paid-off Chevy Cruze and purchase another vehicle. That response was incredibly disappointing. I wasn't looking to buy another car. I wanted my existing vehicle properly diagnosed and repaired the last 5x I had brought it to them. The final straw was being told I might need an entirely new engine due to the miles and it being a 2016 despite being unable to explain why all of my coolant had disappeared or identifying any external coolant leak but now it can be a 'possible internal coolant leak causing cold start rough idle'. I spoke to Tony ultimately asked them to simply refill the coolant so I could take my vehicle elsewhere for an independent evaluation because I no longer had confidence in their diagnosis or recommendations. This entire experience has been marked by poor communication, inconsistent diagnoses, repeated trips to the dealership, and advice that I believe contributed to a worsening situation. After months of inconvenience, unnecessary expense, and a complete lack of accountability, I have lost all confidence in this service department and the gotta be trained on the job technicians along w/the owner Chuck. Also, I had to pay another diagnostic fee to pick up my car since I was not interested in there trade in 'deal of lifetime' or replacing my engine after the car has been repeatedly going back to them since April 24th with the engine light on. I will not be returning, and I cannot recommend purchasing or servicing a Chevrolet, GMC, or Buick from this dealership based on my experience.

Went here today w/my Mama-n-Law to look for her a vehicle. She actually saw 2 that she liked, a…read moreHonda Civic and a Toyota Rav 4. She opted on the Toyota. Our salesman, Mac, was AWESOME! He was very professional and mannerable! We were able to get the Toyota at the price that my mama-n-law could afford. The manager (I guess he was the manager), Patrick, also was able to accommodate our request regarding a scratch on the bumper! Bradley, the finance manager was also very professional and welcoming! We really appreciate all their assistance! If you're in the market for a vehicle, go here! You won't be disappointed!

I went to Dena Motors because I seen an ad on FB…read moreMarketplace. I spent 3 days at this dealership to end up with NO car back in October of 2024 (Here it is December). But that's not what I'm complaining about. I'm complaining about the down payment that I was told (have paperwork showing proof) I should be receiving back via mail. Idk why I was moving so fast and paid without knowing for sure I was getting the car. I've been emailing and calling to get absolutely no where and because I don't have any documentation "on hand" it's hard for me to communicate with my bank. I am honestly trying to avoid going to the dealership ( an hour away) but I see this may be the best option because no one is responding back to me. I have my original receipt of when I made payment yet they can't put it back on my card. Then I'm not going to get into the "shady"business about my brother. He was my co signer and he got approved for an extra loan but since we never went through with the purchase, Dena Motors never canceled the loan from that little QR scan code thing they have you scan and those people were calling my brother saying he own them $90. On top of that someone also stole his information to use for insurance. Someone at Dena Motors is using other peoples information.