I went to Waltzman Institute on August 20, 2025 for a consultation for brachioplasty and an…read moreassessment for skin tightening procedures on my abdomen and thighs. Prior to this consultation I submitted photos and had multiple phone conversations with the patient coordinator Abagail. Abagail spent a long time with me on the phone answering all of my questions and was very helpful. We spent a lot of time searching for the right date to schedule the surgery, considering how long I would need for rehab, when my husband would be available to drive me afterwards, arranging a dog sitter, scheduling my pre-op appointment and all of the details which must be arranged around the surgery date. We finally agreed on the date of Thursday, September 18, 2025. I told my husband the date. He arranged his schedule of work, travel and meetings to be available during that time, I scheduled the dog sitter, I went to my pre-op appointment, I got clearance from my cardiologist and I was all ready to go on Thursday, Sept. 18. Then I went in for my consultation with Dr. Waltzman who I liked very much. We decided I would be a good candidate for the brachioplasty. He explained the likely outcome and the details of the rehab. He was also kind enough to let me know that I am not a good candidate for skin tightening procedures at my age, due to the lack of enough collagen to get good results from skin tightening procedures. I was very happy to then go to Abagail's office to pay for the procedure and finalize the schedule. That was when Abagail casually informed me that the date she and I had so carefully chosen, the one I had spent so much time making arrangements for, with my husband and his work, my dog sitter, my cardiologist, and my primary care doctor- she informed that this date was no longer available. I was so shocked when Abagail very casually informed me that she had given that surgery date to someone else. I asked her why she had not let me know that the date I had so carefully arranged for was a tentative date. She said that her policy was to not give priority to anyone. My response was that she certainly gave priority to someone else for that date when she had already promised it to me. Abagail declined to apologize to me or to acknowledge that she should have told me the date was tentative. She declined to be accountable at all for putting me in such an inconvenient position. I felt that I had been betrayed, or misled or manipulated or disrespected by this person who refused to take any responsibility. I followed up by calling and speaking to who I was told was the office manager at that time, whose name I do not remember. We had a very helpful conversation where I explained to the manager my experience with Abagail and how inconvenienced I was by being given a surgery date that was so casually withdrawn with no acknowledgement at all that she should have made it clear to me this date was tentative. The manager listened politely and thanked me for the feedback. I thought that was the end of the issue until yesterday. Yesterday I tried calling the Waltzman Institute to schedule a consultation for injections in my lower face. However, Makayla, who I spoke to today, said she had never spoken to me before, and is now the office manager. Makayla very authoritatively informed me that The Waltzman Institute is refusing to have me as a client. So today I learned that the Waltzman Institute has chosen to ignore a potential client's attempts at providing, what some professionals would consider to be valuable feedback. I am disappointed at this response and at how this supposed professional patient coordinator at a reputable medical practice was able to act in such an unprofessional way, refuse to own up to what she did, and then convince other staff members to not listen to me or to consider my feedback. These types of experiences are the most valuable learning experiences for all us, except for those who refuse to hear or listen to feedback, or for those who can't acknowledge their own accountability for their own mistakes, as in his case, when a client calls them on their responsibility to inform the client of all pertinent information pertaining to the surgical date. Before this encounter with Abagail, I was impressed with Dr. Waltzman, and I felt that, to him, earning the trust of his patients is a very important part of his practice. It is ironic that his own patient coordinator, along with the current office manager, should go behind his back to erode that trust . When I spoke to Makayla today, she verbally included Dr. Waltzman himself as one of the decision-makers who voted to ban me from his practice. However, I think that Dr. Waltzman will be ashamed when he learns of this sabotage. I hope that Abagail will at some point grow a seed of how to acknowledge her mistakes and learn that listening to feedback can be personal growth material.

Honestly one of the best experiences I've had at an aesthetic practice. From the second I walked…read morein, the vibe felt good beautiful office, great energy, and everyone was genuinely kind and welcoming. I had injections with Carissa and was really impressed. I've been getting treatments for a long time, so I pay attention to technique, and she was so careful, thorough, and intentional with everything she did. She made me look so much more refreshed and balanced while still looking completely natural. I left feeling so beautiful and happy with the results. What I also love is that they offer so much in one place. I started my weight loss meds there too, and I'm already planning to come back for a surgery consult and a facial.

Dr. Mehrzad is the best!! Absolutely amazing! I wanted a refreshed, natural look, and that's…read moreexactly what I got. He is a master injector and so knowledgeable, gentle, and made me feel comfortable the entire time. I couldn't be happier with my Daxxify results!

Any health, beauty and longevity needs - you couldn't find a better Doctor and team!…read more Highly Recommend!

I have been literally trying to have my breast augmentation for years and kept going back here for…read moreconsultations and was always welcomed every time. I finally was able to have my surgery 12/10/21 and i am very pleased with the results. The social media team was very attentive to my questions and got me an appointment the week i was interested. When i went in to see the dr. I was thinking i was gonna get 350CC but after he measured me he recommended 425CC which i thought would be big (they are ) but i love how they fit and look. The day of surgery they helped me relax and was in and out. My post op appointment was quick and they had me go in a week later because of the type of incision i had (thru the Arreola) My next appointment is 1/17/22 Working with finance was easy too they were really helpful and they provided lots of options to help you get the surgery you want. Jackie and i think Mariah? We're great They even gave me a free post op massage for the med spa upstairs that is awesome as well! I love how they are truly a one stop sh

Dr. Mirzania thank you! I felt that my eyes were appearing tired and heavy. I was looking for a…read moreprocedure to address this issue. I love my results and would recommend. I am a month out!

Absolutely amazing experience. Thank you for holiday gift! I am so happy…read more I truly appreciate friendly staff, clean environment and overall experience.

"Thank you so much for the great care and surgery you performed on me. You and your staff are…read moreawesome!! You have made such a huge difference for me I am loving my results appreciate all you have done. Your commitment to patient care is truly inspiring. "I am blessed that you were my doc Thank you so much! Dr. Hurvitz (You will be missed so much)

I was so excited when I learned about Cavi Lipo, I wanted to try it right away…read more I spoke with Monica and she explained the process, saying that the experience was like getting a relaxing massage and that results would be immediate. I've experienced (or shall I say endured) other treatments in the past for fat and cellulite, and let me tell you, they were very painful, so I was a bit apprehensive going in. As it turns out, I had nothing to worry about. Monica made me feel very comfortable and explained what she was doing each step of the way. First she took measurements of the treatment area (my thunderous thighs), and took some pictures for reference. Next she laid me down on the table and draped the area and applied a lotion or solution to the area. Once the area was prepped she began the treatment, which in fact did feel like a warm massage. After the first thigh was done, she wrapped it before going on to the second thigh and repeated the process. Afterward, Monica measured my thighs and lo and behold, they had gone down in size. I was pleased with the results and wanted to plan my next visit. She explained to me that you can treat one area at a time and return a week later to treat the same area if you'd like to lose more, or treat a different area. I'll be concentrating on my thighs for now. The aftercare information is easy to follow, drink lots of water, move around, eat clean etc...I definitely recommend this treatment if you have some problem areas that just won't budge and you're looking for something that's noninvasive. All in all it was a good experience and I will be back!

Monica and her ultrasonic cavitation device work!! I was referred to Monica through a friend after…read moretelling them I had booked an appt for cool sculpting but was admittedly really scared of the painful after effects I had been reading about. She told me to try out Monica and cavi lipo, and worst case: i try it out, don't like it and get cool sculpting done anyways...right? I am so glad I tried cavi lipo! It's awesome, non invasive and definitely works!!! With each session my trouble areas are whittling down and I couldn't be happier!!! Monica is awesome and makes your super comfortable. Her space is comfy, professional and totally private. So happy I found out about her!! Highly recommend!!

I spent $500 here and my veins are still NOT gone. It has been over two months , summer is just…read morearound the corner and my veins are all visible . I wasted $500 , which took me a long time to save for this procedure, so I would give zero star rather than one star. Ladies and Gentlemen , go elsewhere , this is a hoax.....I am extremely disappointed and you will be too.

The Dr. Didn't work on the veins I asked him, and I didn't see any changes. Also, he charged me…read moredouble what he quoted me. I will not recommend him.

A hidden gem in Cerritos for those who are searching for a clean and friendly facility for your…read moremedical beauty needs. This office is very nice and all the rooms are medically up to code (clean linens and very well organized compared to the other local beauty spas.) I suppose you won't expect anything less from a board certified surgeon. I had underarm laser hair remover by Susan. She was very informative and patient. She walked me through all the steps and what's to be expected. The procedure was painless from their laser machine. I recommend this office 100%!

After coming to this facility for quite a few years, i'm finally putting in my review!! I always…read morecome here for the laser hair removal and I always have the most pleasant experience- especially with Susan! She made sure that I felt comfortable and safe since I always get insecure about coming in to get laser hair treatments.But overall the pain is tolerable and she makes sure to ice you and asks if you would like water etc. Very hospitable and treats me very well! Their prices for Juviderm are also very reasonable so as soon as I have the means, i'll make sure to book with Susan and get them done. If you want a comfortable, relaxing experience with laser treatments, I highly recommend coming here! Side note: They always make sure to call you a day in advance for your appointment to make sure that it's confirmed which I think is very convenient since I tend to forget lol

I haven't had surgery by Dr.B. yet but my Mom has. She's 86 now but when she was in her early 60's…read moreshe had a face lift, a procedure to tighten up saggy neck, a tummy tuck and the removal of a 5x c-section scar from navel down. He did a great job! Her tummy is still flat and no evidence of c-sections, her face still looks good although aged due to smoking 2plus packs of cigarettes a day, her neck still isn't saggy 20 + years later. I've gone to see him for consultations of my breast augmentation done 20 years before, and had Botox injections done. As said by others he a personable friendly professional man and he does expertise work. He makes you feel at ease like you're in the right place. I was shy at first to uncover my breasts but within seconds i forgot that I was and I paid close attention to what he said he could do. He even drew me a detailed picture. I'm 65 now and plan to return to have him take a few years off my face but believe me if I could afford it I'd have other work done like my Mom as well.

I looked up Dr. Bernstein because I did breast augmentation back in 1999. So you know my breast…read morestill look great never have gone back 21 years later 3 kids after surgery and yes I breast fed. Dr. Bernstein is Amazing. Going back to him now at 45 can't wait to see results!

La mejor experiencia que e tenido tod9 el personal son muy amables y atentas las muchachas . Y el…read moreDr me realizo un trabajo exelente del cual estoy muy satisfecha definitivamente lo recomiendo al 100%

I would like to thank Dr. Paul Chugay for the amazing work he has done on me…read more I want to thank the staff for the care and kindness they have treated me with. I was insecure about my body for years, I hid behind baggy shirts to hide my stomach because I looked pregnant. People would always assume I was pregnant so they'd ask me when I was due. I never thought I had the guts to go through with a procedure like this but with the confidence that Dr. Chugay had, I felt confident that this was possible I could actually have the body that I could feel comfortable in! Thank you Chugay team! I feel amazing!! I'm greatful to every staff member who guided me through this journey. Thank you!

First and foremost Anita is amazing from start to finish! Dr. Sinclair performed breast…read moreaugmentation in December! His work is phenomenal! I am very satisfied with his work that I am waiting for him to perform my FFS any day now and I am intrigued for him to work his magic hand with the same phenomenal results! Thank you again Sinclair and Anita!!!!!! Deyonce

Forever Grateful - Thank You, Dr. Sinclair & Team…read more Dear Dr. Alexander Sinclair, There are truly no words to express how deeply grateful I am for your incredible care and talent. Thank you from the bottom of my heart for your patience, professionalism, and the kindness you've shown me throughout this journey. I had my facial feminization surgery 10 months ago, and I couldn't be happier with the results. I absolutely love my nose, the hair transplant is growing beautifully, and my scars are barely visible. I feel amazing. More than just a surgeon, you are a compassionate human being who is genuinely transforming lives--especially mine. Anita, muchas gracias for being there for me every step of the way. While I experienced a few small issues, I also recognize that aftercare is 95% my responsibility--and I embraced that fully. I felt beautiful before, but now I feel spectacular. Thank you to every single person on your team who played a role in my care. With love and deep appreciation, Azul Love Taylor.