The story gets better. After finally ordering the download I wanted over the phone at the advertised price, I thought the problems were solved. Then yesterday, I was looking through my Visa account to make sure there were no odd charges. Whadya know, there's a mystery $28 charge from Nancy's Notions. That was odd, since what I had ordered was $3.99; that charge also appeared on my account. Later in the day, I got a shipping confirmation from them, for something I didn't order, and probably never would have ordered. I called their customer service line this morning. They say they don't keep credit card information for security reasons, so this couldn't have happened. The only thing I can do is refuse the package, and they will eventually credit my account. They did say that they show that the order was placed over the phone; I'm guessing that someone else's order was charged and sent to me. Bottom line - don't ever order anything over the phone. They've really gone downhill over the past few months. If I could find everything I buy from them somewhere else, I would go there. read more

I have purchased many, many, many things from Nancy's Notions over that last several years. In the store and online. They have always been very good and the quality has been great! I have purchased my Serger and one of my favorite machines from them and the service is top notch. I know they have been in transition since the sad passing of Nancy which may explain some of the bad reviews. I only had one bad experience and it was a serger class that I took. The instructor was not someone from the store but the company. I thought there were too many people in the class and the instructor was not prepared enough. I can not blame the store or the girls for that. Do not be afraid to check this store out and purchase products. read more

I puchased an adjustable home hobby table from Nancy's. It took over 3 months to get it. But none the less, I was really excited when I got it. I've never had a really good, sturdy cutting table before and I thought I was finally going to get one. Once it was put together, the top did not lie flat. When you're measuring and cutting fabric, it's important to have a flat surface to work on. On top of that, the table itself was so shaky that when I used it to cut fabric, it moved. It was not even as stable as my old one that it replaced. I tried steadying it by putting it against a wall, but that didn't work either. Lesson learned: Just because something is heavy, doesn't mean it is sturdy. So, I called Nancy's, thinking that they would make it right. This is what I was told: "We have one those in our store, and the left side of it hangs a little lower. And as far as the sturdiness goes, that's just the way it is. It's not meant to be that sturdy. You're welcome to send it back, but you will have to pay for the shipping." It is apparent to me that I am not important to them. I can't recall being treated so badly by a business. I have probably placed over 50 orders from this company, but I will not be buying anything else from them. read more

These gals are hilarious--I always have fun in the store. The fabrics are a higher quality than the ones you find at Joann's. I didn't think there'd be such a difference, but there's a HUGE difference in the flannels, especially. It's not an incredibly large, big box kind of store. You come here for the character and the employees' experience. There's always someone there to answer a question. Someday I'm gonna buy one of those embroidery machines... and I'm gonna buy it from them, because they are so darn helpful and patient when I have a question. Plus, I'm looking forward to learning that new machine (ah, someday!) in one of their fun-looking workshops. I'm writing this review based on the retail store--not the website (which I have no experience with yet). There's something to be said for a store that's kept the same employees for years, don't you think? read more

For over a decade, Nancy's Notions has been my go-to online store for those hard to find notions and unique sewing tools. The DVDs and project ideas always created positive learning experiences. My prior purchase experiences had been very pleasant. In December (2016) and January (2017) during a refit of my home studio, I decided to end the year's sales success by purchasing all of the items on my Wish List from Nancy's using the website's Budget Billing service. This service bills your credit card in 3, 5 or 7 monthly installments to ease a small business budget. I thought it was a wonderful idea for small home businesses. I had some trouble with the very slow refresh time on the site so I had to go back on to the sight multiple times to finish the orders. When I finished ordering in the first week of January (2017) I had 7 installment orders on the books at over $3k. I had authorized the use of my 2 different business VISA debit cards as well as my personal VISA debit card to pay for the orders. I did receive prompt confirmation emails for each order. Six of the seven orders had the first installment (called a "deposit" by Customer Service) billed to the correct cards. One order had the entire $500+ order billed to my business debit card all at once! Since I view my accounts online daily, I freaked out when I saw the pending charge. If they had not corrected it immediately, I would have had a check bounce! Fortunately, my frantic *urgent* email to Customer Service was successful. Ten days passed and no shipment notifications. OK, there were lost of items so I could understand some may have gone out of stock between my ordering date and fulfillment of the order. I emailed Customer Service for an update. While very courteous, the email confirmed that it was their busy season and the filling of orders had fallen behind. OK, understandable. I could wait. Very long story - shortened a bit: it took until late February for everything to be shipped. By the time all was shipped, the special Geisha fabric panel I had ordered was sold out but they did ship the companion fabric. No much good since the panel was intended to feature as the back of the Kimono! As an added bonus, a computer change over at Nancy's made it impossible for the Budget Billing to be done monthly as originally planned. You might think it was a good thing to not be billed the additional installments until April but it was very inconvenient -- completely counter to what I had budgeted for each card account. To my surprise, when the installments actually began their monthly charges --- they were all charged to the SAME CARD! This caused some shifting around of funds so as to not cause an overdraft of my other bills. There was no courtesy email letting me know when the charges would actually post to my account which was another BIG surprise. I have emailed customer service multiple times and have received printouts of the installment calculations for each of the 7 orders -- BUT it was like pulling teeth. Apparently there is no mechanism for customers to get any sort of statement of their account. My plan was to have all items in use and paid for by summer's start. I continue to monitor my accounts daily online so that I will know when these charges will occur as there is no set date and the billing date seems to be random. While I will probably continue to buy from Nancy's for their unique tools but I will not try to place a large order again. In addition, while the website still offers the Budget Billing, the check process does not allow any more Budget Billing orders. read more

I have ordered several notions and a few kits from Nancy's Notions. Quality of the products was excellent. I had no problems with shipping, tracking or order to receipt time. Very satisfied. Some of the notions are occasionally priced lower at other sites on line but not in local stores. I watch for sales and shop carefully and have been pleased. read more

The last review on this site must have been written by the owner, or an employee because it was certainly not my experience with Nancy's Notions. I placed an order and received no email confirmation, no tracking number was listed in my PayPal account and emails to their Customer Service Department were left unanswered. When I finally reached someone in Customer Service by phone, she told me that I must have emailed to the wrong place because all their emails were answered. I double-checked and the email address I typed in matched what was in the PayPal transaction record exactly. When I told the rep that I received no email confirmation, with the shipping information, she told me that I probably mistyped my own email address. When I told her that I accessed my account by typing in my email address to find the order number, so this wouldn't be possible if I had mistyped my email address, her reply was to say, that maybe I did mistype it when I placed my order. However, when she read the email address back to me, it was correct-still no apology. Time after time, I was accused of doing something incorrectly, I was never offered on apology, or the benefit of the doubt - most customer service reps at least apologize for the customer's frustration - i.e.," I'm sorry you're having trouble". In the end, she told me that their emails were probably in my spam folder, don't you think that was one of the first places I checked? The rep never acknowledged that the problem could have been caused by the company either through negligence or a glitch in the system. If you ask me that's simply bad form, and not something you do if you want return customers. Besides all of this, I was informed that they use Smart Poste, which is one of the slowest and cheapest shipping methods available. They estimate 7-14 working days, it's usually more like 3 weeks. If you look at their website, most of the fabrics they advertise are out of stock. One wonders what they actually have on their shelves if all the fabrics are gone? When I ordered one yard of fabric they did have left (that's all they had - one yard, what a joke), I was hard pressed to find another item to make the shipping charge worth my while. With so many options for sewing supplies out there, why add to your frustration? read more

I have never had anything but the BEST shopping experience at Nancy's Notions. The staff are always friendly and always there with suggestions in making my purchases. Quality and Education are paramount from them. I have tried other fabric stores and end up being disappointed for wasting my money. Thanks NN, keep up the Good Work. read more

I was very disappointed at there fabric selections. Seems they are more into selling sewing machines than fabric. The fabric they do carry is over priced. I won't be back, a big waste of my time read more

Ordered a panel (which I recieved) and 5/8 of a yard of fabric for a border...instead of 5/8 I recieved 9"..I called, I emailed (twice, three weeks apart)..no response from customer service email. On phone said, we'll send you the correct amount. Three weeks later, I called again...no record of previous call. Will send corrected amount. Now, two weeks later, nothing. Poor, poor customer service. I will never order from this company again. Go to Fabric.com or Amazon! read more

Not sure what issues other reviewers had, but I've had consistently good experiences with ordering online from Nancy's Notions. They have one of the nicest selection of rayon batiks I can find, both online and from my local stores in Portland, OR (which includes Mill End Fabrics!). Their prices are about the same as Fabric.com, and their online store is straightforward and easy to use. All of my rayon fabric orders have come with a sample needle of the right size for the fabric, which I think is lovely thing for them to do. I've had the correct amount of email confirmations, both order confirmation and shipping confirmations, every time I have ordered. One has to pay shipping, but they aren't a giant chain, so I'd rather pay the actual cost of shipping and have the fabric prices stay the same, instead of them having to raise fabric prices to cover shipping costs. Nancy's Notions is one of my first picks for online fabric shopping! read more

Ridiculously slow service. I had to send an email to even get them to start the shipping process a week after my order.

It's okay if you can physically go to the store. Otherwise DON'T! It takes them 4 to 5 business days to package your order, and they will not consider your package lost until another 10 business days has gone by. I was told that this is their policy, they are very busy and I should expect to wait three weeks for my order. Really? It takes that long to deliver 1 cut of fabric 100 miles? read more

Don't order from Nancy's Notions if you're in a hurry for your item. My order is just shipping 10 days after order date on in-stock item.

I love ordering from Nancy's Notions! I've ordered several time and have never been upset like some of the posts I just read. This last time one of my items was on backorder but I called in and the lady was so sweet about updating me on the status. I also had to return one of the items in the order and I thought they were great about it. read more

Prices seem quite high, and I had to pay shipping both ways for returned bobbins that were supposed to fit my machine but didn't.

I have been a customer for many years. I have never been disappointed by merchandice or shipping. One time I thought there was an error in my order so I called customer service Yes there was an error-mine! the girl I spoke to was so friendly and we both had a good laugh! She corrected the problem immediately, no questions asked!! That's why I will be shopping here for many years more!! read more

years ago this place was top notch for service but since then it is really un- real how uncaring they seem.

I am house bound and a quilter!!! I look forward to my catalogs from Nancys. I always find something new, something I need, and have always be 110% satisfied. The ladies that answer the phone or so knowledgeable and have always been a great help to me. In all the years I have purchased my quilting needs, fabrics, rulers, notions, etc., I have never had a reason to return any thing. The fabric is always high quality and so much to choose from. The annual batik sale has been "one" of my downfalls! Thank you Nancy and your incredible staff! read more

Last month I purchased a new sewing machine (Baby Lock Aventura) and serger (Baby Lock Enlighten). Barb was my sales representative and she was wonderful. I received excellent service and love my new machines. Thank goodness I do not live far from the store and am able to visit it often. Highly recommend this vendor. read more

Hard to find sewing items. However, shipping is extremely slow. Four days between order date and shipping date. Nine days shipping time with $5.99 shipping fee. I ordered sewing items from Canada's East coast the same day, shipping $6, and they got here within four days of my order date. If you need items for a project, order well ahead of time. read more