Chris was on time with his large steam cleaning truck. The cost estimate was accurate. Statewide…read moredid an excellent job of cleaning two wall-to-wall carpets in preparation for an open house to sell my home.

I needed my dining room chairs cleaned after 8 years of heavy use. They came out looking like new…read more Easy to schedule, great communication and very very fair price. Will use them again!

I fell in love with a white wool rug two years ago and just couldn't stop thinking about it, and…read morewhile I don't let anyone wear shoes in my apartment I have a Goldendoodle. Right, a dog who loves the outdoors and can't take his shoes off! I bought the rug anyhow, and after a year I noticed that one side of it looked gray in areas, then I had the "aha" moment that it was where my pup likes to lie. I moved a year ago and just flipped the rug around and bought myself some time. Last month I decided to move again, and looked around to see if this rug was available in a material I could clean at home? No, wool only. I just assumed that sending a rug out for cleaning was hundreds of $$, and that was why I was thinking of calling it a lesson learned and just throw it away. I happened to see a post on NextDoor from someone asking about rug cleaning, and narrowed it down to Boston Rug and Kennedy Carpets. I get up early so I am often emailing at that time, and sent a message to both with details on the rug, size, etc. Received a message from Bahman with all the details, as well as a 20% offer for mentioning "cute dog" (the cute dog on his website is his dog). I said I was moving in a month and would get back to him when I had more details, and when I did, someone came and picked it up the next day and it was back a week later (earlier than expected!!!). I was so anxious to see it when it came back, but was rolled/wrapped up so nicely that I knew to leave it that way for the movers. As soon as I was in my new living room, I unrolled it and it is LIKE NEW!! Hooray!!!! Thanks to Bahman and his crew, I have what looks like a brand new rug again. Thanks so much to them (and the cute dog)!!

I had this website bookmarked for months before finally accepting that my ancient inherited…read moreoriental rugs needed professional cleaning. My friends, my pulmonologist, my coworkers, they were all like "wait, you don't clean your rugs?!?" And I said "I vacuum them" and "I got them from my parents and they've never sent them off to a rug cleaner." Yelp reader, I was wrong. You need to have a professional actually CLEAN your rug. And so, I finally did. Boston Rug Cleaning was fantastic. Reasonable prices, rugs were done in about 2 weeks, good communication, and very pretty rugs- with no weird chemical cleaning smell. Also, it's like those ASMR videos of people cleaning filthy rugs and you're like "it was red this whole time?!" That's how I felt when the rugs came back and I unfurled them from their paper casings. The colors are so vibrant and evenly tufted. I feel like I've grown out of my family's incorrect conviction that wool rugs don't need deep cleaning - they really do! My lungs are happy! The weird smell in my house when we've been gone for a week is also gone! Anyway, it's work to move all the furniture away and roll up the rug, but definitely worth the effort (you need to sweep under there anyway, guarantee it). The company will pick up the rug but if you have a car it's not hard at all to take over yourself and save some $. They're on Rte 9 and parking was no problem- they also helped move the rugs in and out of the car. So happy with the service!

i am completely amazed at the hard work and results of this team. I would HIGHLY recommend this…read moreservice. I had a deep clean and wow.....I had no idea my house could be so clean. Not only did they make everything shiny and new (including the inside of my oven) but they organized everything including toys and books and even my refrigerator. So friendly and respectful, and wonderful with my dogs and kids!

Correct company!!! Horrible service, didn't clean much…read moredefinitely not any kind of deep cleaning for $200!! Girls spent alot of time in the bathroom with the door closed on her phone not cleaning. After there cleaning my place needed cleaning and I keep a pretty clean house, due to surgery I wasn't able to to keep up and after the experiences with this company and owners not easy to deal with. Look elsewhere for more reputable company

Customer service is their well-earned hallmark. cleaning of sofa and oriental rug in the house are…read moreexcellent. Dries in a few hours. Scheduling is easy and the voice on the phone clearly cares!

Arrived on time. Great job cleaning three bedroom carpets and closets. I would recommend.read more

This company is horrible, they quoted you for lower price and billed you double when they finished…read morethe work, and started they had spent more time on it. Stay away..

The stain on my carpet looks much worse after their treatment (see attached before and after photos…read more-- yes, the bad one is the after...) They refused to refund my payment. They don't have expertise in rug cleaning - the reason I hired them instead of doing it myself was because I didn't know how to clean my delicate wool rug without damaging the fibers. Turns out they don't either. It's harder to see in the photos, but they destroyed the fibers in an area much larger than the original stain. I should've known it would be trouble when they came back a second time telling me that they picked up a cleaner that "Home Depot recommended." I told them all I wanted was a refund (I could've threatened them with small claims for destroying my rug.) They refused, so here we are. 1 Star.

Jason came over and cleaned our couch and rug, the couch and rug look brand new and he gave us an…read moreaffordable rate! Definitely our guy moving forward, would highly recommend

Jason is great, he did a fantastic job and met some Very…read moredifficult requirements. I would Recommend him to anyone looking for a true professional.

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

I wish all companies were this easy to work with- they were pros from beginning to end…read more When I reached out, they replied right away, managed to get me in within two weeks, came on time, did a great job and were very reasonable! Great experience and highly recommend!

Highly recommend! They did a great job cleaning off white carpets in bedrooms. Carpet looks brand…read morenew, Professional and efficient service,

Gregorian Rugs recently cleaned some rugs for me. They are courteous, great with details and do a…read moregreat job cleaning. I've used them over the years and will continue to have them clean my wool rugs

Obviously they don't need new business. Drove there to look at rugs, and was flat turned down at…read morethe door telling me I needed an appointment. Nowhere did it say I needed to call and make an appointment, and the place was empty. I had driven 40 minutes and was prepared to spend significant money on the right carpet. Clearly Covid has not had an impact on their business that they can turn away customers with a RUDE attitude. Every other business is open, of course with masks. Their loss. I went elsewhere and spent over $10K.

We've used Bon Ton for oriental rug cleaning several times. We have always been happy with their…read morework, and have found them to be less expensive than having the same rug services through rug stores. We dropped off and picked up our rugs ourselves, so I don't know what territory or prices they offer for pickup and delivery.

Will never use Bon Ton again. Very disappointed especially after seeing lots of good reviews. Our…read morerug was returned terribly misshapen. I mean really bad. They had hung it to dry, but then explained that a rug without backing shouldn't be hung to dry. So, what???? They took the rug back and made another effort. It's better, but not as good as the original. This is a nice rug that was not inexpensive. Be warned.