Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

Very friendly and great, quality service every time I have been in. I would definitely recommend…read morethe Watch Doctor Inc.

I've purchased an engagement ring, wedding band, and a Cartier watch from Merry Richards Jewelers,…read moreand I can confidently say this is a top-tier jeweler. Richard is someone I've known for decades through a close family friend, and I completely trust him. My first purchase, a platinum engagement ring, was the largest I had ever made, and he made the entire process feel calm, straightforward, and easy. I shared what I was looking for and gave him the freedom to guide the decision, and the result exceeded expectations. His son Scott is equally great, and everything they deliver comes with GIA certifications, including QR-linked documentation, which makes the experience feel transparent and professional from start to finish. Richard is personable, has a magnetic sense of humor, and isn't afraid to tell you when something isn't worth it, which is rare in this industry. If you spend any time researching high-end jewelry, you quickly realize how much of the pricing at big brands is driven by name recognition, even though grading standards are consistent across the board because of GIA grading. Richard does an excellent job helping you understand what you're actually getting and how it compares, so you can make a confident, informed decision. We also had a custom wedding band made, inspired by a design from another noteworthy jeweler in London. The final product was excellent, the craftsmanship was strong, and the pricing felt very fair compared to larger retail brands. More recently, I purchased a Cartier watch for my wife, and the experience was just as smooth. It arrived quickly, exactly as specified, and any questions I had were answered promptly. Richard and Scott are consistently responsive and stand behind their work. He has also appraised jewelry for my family members, and those experiences were equally honest and direct. The jewelry business doesn't always have the best reputation, but this is a place you can trust completely. I'll continue to go back, and I would highly recommend Merry Richards.

This review is for the old location (Glenview) too, which closed in 2017? Nonetheless, excellent…read moreservice by Richard and son, Esther and Laura. It's great when folks know you by name once you walk in. They are competitive with pricing and highly responsive and engaged. The drive is a bit farther but we enjoy coming here because of the service that you may not get from a chain or large store. They also do complimentary cleanings and polishing. Nice parking lot and excellent food choices in OakBrook and surrounding area.

I had several quartz watches that needed new batteries and decided to give Stones Jewrelry a try…read more Their pricing, service, and staff were all remarkable and all of my timepieces were returned to me quickly. I would highly recommend them!

I met Allison here when I needed my wedding ring appraised. The service was great. they were fast…read moreand efficient and I got what I needed. nothing like one day service!

I cannot say enough good things about this shop. Located in the heart of downtown Downers Grove it…read moreis a must to visit if you need something special. All of the rings, earrings, necklaces, bracelets, watches and other jewelry pieces that are available for purchase are of the highest quality and are gorgeous! Dariusz is also amazing at repairing jewelry. They take such pride in their customer service! It is so refreshing to know that you are in a shop that not only has the best jewelry around but it also values relationships with their customers. That's why they have such a large base of repeat clientele. If you are in the market for some nice jewelry or need some pieces appraised or repaired, head to Dariusz.

The best jewelers in the area, hands down. They have done a half dozen custom pieces for my family…read moreand they have all been perfect and very fairly priced. I can't speak highly enough.

You will not find a more honest place to deal with! Andy and his team really helped me with the…read moresale of a high end watch. Their businees model is based on open and clear communication every step of the way. Their knowlege of repair as well as the resale market was outstanding and really helped "an outsider" feel part of the process, as well as educate me along the way. Not one to throw around reviews, but they earned it. Highly reccomend!

I was very sorry to see this shop leave Elmwood Park. The pieces are unique and beautiful. Very…read morefair prices !

First time customer. I brought a pair of pierced earrings in for repair. The post on the earrings…read morewere too short. I requested that the post be replaced with a longer post. BTW, the earrings were NOT purchased here. It took a week for the repair to be completed. I worked through this transaction with Peggy. I am very happy with this experience and I will return for future purchases and repairs.

I would not trust your watch to get serviced properly …read more.. I did give these guys a shot last year replacing the band. While it took days if not weeks longer than expected, I had no reason to fault them specifically. This time, I needed a new battery. According to Tissot, the time difference and hand lag (pictured) is due to improper battery changing sequence and/or incorrect battery. When I called to let Castello know, and find out next steps, the manager Michelle was fairly rude and defensive instead of helpful and understanding. She said things like: "we change 20 batteries a day" "I have worked here for 30 years" "I have sold 100 of these watches" "We have sold Tissot for 40 years" and sooooo many other things like this instead of "let me find out about that" or "I will take care of that for you". She did come close with "we will send it to Tissot for you and report back with how much the repair will be" ....yikes. I said I was ok paying for anything not related to their apparent lack of experience changing batteries in a T-Touch, but there was no offer to stand behind their work, as I read the wrong battery can "fry" the watch, whatever that means. One last Michelle quote:(she does love to argue and be defensive) her: "Is the watch working" me: "yes" her:" that means the battery is good" LMAO I even did a little homework, emailed it to her, and asked if the battery brand used or sequence was followed. She thought the idea was absurd that she read that email from me, when all I wanted was to find out how or if they could help rectify the situation. I visited today to get my $25 back, and decided just to send to Tissot for repairs myself. A LOT more words from Michelle, most of which contradicting her statements form our phone call like "I said I would take care of it" "we have sold Tissot for 35 years" "I have worked here 31 years" etc. but no $25. They are out here just stealing money at this point lol. I will see what Tissot comes back with and if the battery was the cause of any damage, I will return for Costello for them to reimburse and hope they come to their senses and do the right thing. Stay tuned for my updated review!!

To start I had 6 watches that needed batteries. I had 2 of the watches that had stopped working at…read moreall as I wasn't sure if it was the batteries only- I thought there where other issues. One of my Brighton watches had stopped working and I had gone back to Brighton a year ago and asked if they could send it in and have it fixed- I was told by Brighton that it was to old of a watch for them to fix- but it was one of my favorites, Amar's niece said she would look at it and come back in an hour- as she would have the 6 watch batteries replaced and see what she could do with the Brighton watch. I came back and was thrilled that she was able to clean the inside of the Brighton watch and got it back up and running. Finally I had one last favorite watch- It stopped working 3 years ago- The brand is a Mistura wood watch, very unique. I had made several attempts in contacting Mistura to see if they would repair--never got any replies. Amar happened to be in at that time and he looked it over- It needed a new time mechanism, which he would order for a reasonable price. He's only concern was if the glass broke as it is not a standard watch glass size and he may have to special order if broken. I Just have to say, I'm so grateful that Amar was able to fix my Mistura watch and didn't brake the glass. Thank you both, you have me as a customer for life.

At first I thought craftsman was a bit pricey, but I couldn't find a watchman who knew how to fix…read moremy expensive watch. If you value your item, then it's worth bringing your item here to be worked on by an expert. Not many honest craftsman around anymore in this "throw-away" world. Thank you Mr Rajput for explaining my options before you started working on my watch. I will be bringing it back to you for any maintenance for years to come. Javier

Used to go to the location down town, since they are closed now this will be my new location. They…read moredid not disappoint. Workers were super friendly and the location is beautiful, I think even slightly bigger than the other location! Dropped off a ring to get a bigger diamond put in it, they finished the work before the quote and during the holidays when they are already busy! This is a trusted name and would definitely recommend them for any jewelry needs! Quality matters here

Very professional staff and nice products. Had a very good experience. I would recommend them for…read moreyour gifting needs.

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.

The good: Customer service is friendly and knowledgeable. They offer a wide variety of jewelry and…read morewatches. Even the location is very assessable and centrally located. The bad: Beyond cleaning jewelry, they don't offer any on premise support for products. Short story....I purchased a Tissot chronograph, from this store, I also purchased battery replacement for the lifetime of the timepiece. When I needed a battery replaced for this watch, they didn't have the battery in stock. So I had to go purchase the battery for them to replace it. The next time, I needed a battery replacement, they didn't have the tools to even replace it, although they sold me the service. I will never buy another watch from them again.

I went to the Jared's in Lombard on Sunday, May 11,2025 Mothers Day. I received a Rolex watch as a…read moregift and went to get it sized. I buzzed the door and an older women with short blonde/gray hair opened the door but didn't let me in and asked what I needed. I showed her the watch and she was extremely rude. First she blocked the entrance and didn't let me and in told me that they couldn't resize the watch and that it would cost me $700 for someone to work on it for me. I happened to call early and was told by an employee that watch resizes cost $25. I have purchased thousands of dollars from Jared's. but no more. I took my watch to Costello in downtown Naperville and they resized it while I waited for $15 and cleaned all my other jewelry. Definitely turned off by her rudeness and misinformation