I received the best customer service at this O'Reilly Auto Parts store in Buffalo. All thanks to…read moreCammey. I had the worse experience a week earlier at the Princeton location and almost gave up on O'Reilly. I called ahead and Cammey answered letting me know she could have my two cans of auto paint requested mixed in 30-minutes. When I got to the store she greeted me with a smile and already knew I was the person who ordered the paint. After I arrived I had another request for a third color and she went to look it up. When she returned in less than five minutes she had it all mixed and done. If you need any paint mixed this is the store for you.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Sat on hold for 10 minutes the first time and the gal that answered was extremely short and refused…read moreto do anything for me without the part number for a used part. Then when I said that was dumb she hung up on me. So I got the part number and called back and she said we're not doing business with you and hung up on me again. Emailed their website with no response. These people really must not like selling the parts they have.

These folks had a particular SUV hood for me in the right color. The price was very reasonable,…read morethe description of imperfections was complete, and equally important since it had to go from Minnesota to Florida, the packing was generous and impeccable. I can't say enough good about this transaction, including R+L Carriers who made the delivery and were extremely polite and accommodating.

Pressurized sales tactics and they make you pay for things that they add on (pulse lights for…read morebreaks). The agent we worked with didn't know much about the vehicle we wanted, and we had issues with the SUV hours after purchase. They also pushed add on and upgrades- do no recommend

We brought in an aftermarket key fob to have programmed. After the attempt we were told that it…read more"didn't work unfortunately", but that we still had to pay the $100+ fee, even though the key does not work. They said that this is typical, that people bring in multiple aftermarket keys in hopes that one will work. This was not explained beforehand. They told us to buy more aftermarket keys and bring them in, and they would not charge us to make more attempts, in hopes that one of these key fobs would work. We are just flabbergasted that this is an actual way that a real business is conducted, just unbelievable. And the fact that they did not immediately offer us a refund, or even a partial refund, once they realized that none of this was explained to us beforehand. Just unreal, hopefully somebody reads this and doesn't have the same experience.