Rudest business I've ever been inside of. Rickey insulted me a combat veteran that is 40 years old…read morenon stop. Saying we don't know what we are doing when the dinosaur clearly had no clue clue how to work on modern vehicles. Last thing he turned a wrench on was likely a horse drawn carriage. Save yourself money and get a motor from LKQ. Trust me. Read his reviews they are really bad.

Aside from the 13 hour round trip going there and leaving I must say it was worth the drive. I paid…read morefor a tailgate a week in advance & to hold it. When I got there the employees were very helpful & had me loaded up ready to go before I even realized it. I definitely recommend them.

Excellent service!!!!!! Dawson was great!!!! I made it to my destination safely because of his help.read more

I needed my antique car moved from a Detached garage to the mechanic. I gave all the info to AAA…read moreand Lucky 13 called to confirm. When they arrived, they refused to drive to the Detached garage because there was grass. I explained the road was previously gravel used by trucks and tractors, but because it had grass on it, they canceled my request and left. I called them back to see why my request was canceled, and they hung up on me without a response. I called AAA to get another towing company that will drive on a gravel road with grass. I will NOT be using Lucky 13 for any of my other tows!

Derek, from the service department, called to schedule the recall repair on my vehicle. I was…read moreexpecting to wait 4 to 5 hours. He got me in and out in 2 hours. He is thoughtful, respectful, and kind. A great service departnent!

Tiffany was exceptional to work with! She tracked down the exact Lincoln Aviator we wanted while it…read morewas still in transit from the factory to another dealership and followed it all the way to Cullman. We handled the trade-in of our 1995 Jeep over the phone, and the final paperwork was quick and easy. The entire purchase process was smooth from start to finish. My only disappointment was the feedback process. I've received far too many follow-up requests from people who had nothing to do with my purchase. I even completed one survey that was for the Shoals location instead of Cullman. Please streamline and correct the feedback process before asking customers to complete multiple surveys. Ratings: * Tiffany: (Exceptional) * Cullman Dealership: * Long-Lewis Feedback Process:

Ultimately, I have to say, I regret buying my vehicle from Damson. They sold me a new vehicle with…read morea faulty steering control module that caused a persistent squeaking noise. I discovered this defect within 24 hours of receiving the vehicle. I asked three separate times, making two separate trips to the dealer location, to have this issue addressed. Rather than taking care of it, and of me, they told me to take it to a dealer in my own town. One would like to imagine, now in their third generation of auto sales, the Damsons would understand the importance of customer service and satisfaction. Unfortunately, since buying my vehicle from this location, I have discovered I am not the only one with similar issues. Wish I'd known beforehand. Consider this review as your heads up.

AVOID. Called about a vehicle days ago, stating I wanted to test drive it today. Drive 2 1/2 hours…read moreaway, 10 mins before I get there they say its sold. Huge waste of my time. I'm sure it sold days ago and they were too lazy to check. So I wasted my whole day for nothing.

I drive out of my way to come to this particular Express Oil Change. The guys recognize me, offer…read morethings that my car may need without being too pushy, and they look out for the vital stuff. It is important, as a woman, to feel like you are being helped rather than being taken advantage of when it comes to what men perceive as "man stuff." I happen to know a thing or ten about a motor, and I have never been treated in a condescending manner here. They smile, they are knowledgeable, and they all seem to get along well and have a good time. They cut up with regular costumers, too. They've started selling and installing tires here as well, so they have a really good menu of car care options.

I use them because, well, I have to. They are there, they are fast. I don't trust them. But my rigs…read morehaven't broken down yet, so. I've had a number of vehicles where I knew some lights were out, but when they did the light check, they didn't say anything. Something simple like that tells me this is a place that just has employees. I get it. I been there. You get what you pay for.

The guys here are very good at their jobs. They will listen to you and then fix what needs to be…read moredone. They are now on my main go too when anywhere near. Very comfortable with the guys working on my truck. Trust me I'm as picky about who works on my truck.

I am sent junk mail all the time by this auto shop offering free services such engine code checks,…read morebrakes, etc. I needed my battery and alternator checked to see if either was working properly after going by o'Reilly's the guy said theirs was broken so I decided to stop by Guthrie's and have them test my alternator and I should have known better than that because I was told there would be a charge for doing that something that is free everywhere else also they guy I talked to about this had the attitude of he could careless about my troubles! I would not take a bicycle to this shop after this experience and I wish they stop sending me FALSE advertisements in the mail you don't offer anything free of charge so stop misleading people!

If I would go to one place in town, this is it. I trust Terry and his family with everything. They…read moredon't look to fix what isn't broken and that goes a long way. They always service my vehicle quickly and they know what they are talking about. I enjoy not only the service , but the people too. They are always able to smile and make small talk. They make the customer feel appreciated and special, which goes a long way. Terry always texts me to follow up or to check on me if he hasn't heard from me in a while.

While passing through the area, we experienced a blow out on our travel trailer. Due to no help…read morefrom our exinsurance company, we decided to wait it out until morning in hopes to find a place to score a new tire. When Saturday morning arrived, we learned that the town where we were stuck, pretty much shuts down on the weekends. So, we drove a bit out of the way to McGriff Tire Pros with the tire in tow. Score! Not only did they have our sized tire in stock, but the price was lower than what we expected. They were very courteous and worked quickly. We were in and out within an hour. Although it wasn't the place where I wanted to visit at the start of my vacation, I was appreciative they were there and open on a Saturday.

Driving home from dropping our kid off at college and had a tire issue. Arriving at closing they…read morehad to order our tire. Dale drove us to a hotel and picked us up in the morning when the car was finished!! Except customer service.