This place has been recently expanded and it TOTALLY different from a few years ago. Great…read moreselection, rivals NAPA and every trip has been good. Even a return once.

Aloha, I'm writing this letter today, to make you aware of…read morean incident that happened at a Car Quest location in Waimea, Hawaii on August 6th, 2021 at approx. 4pm, that was both unprofessional and extremely scary. I came into the Car Quest store in Waimea and said, How you to the clerk, and he responded with, What do you need. At that time, I felt that was a rather rude response to my polite introduction, I said, usually people respond in return, and the clerk began to banter with me about what he said and how I responded. I decided to leave the store and said have a good day, at that time, He came from behind the counter in a threatening manner approached me at the door as I was exiting, and said Don't ever let me catch you outside of the store, at this time he had pulled his mask down and was extremely violent in his actions, This is considered Terroristic Threatening and is not being taken lightly. As if this is NOT BAD ENOUGH, At approximately 4:45p I was at the gas station next door that adjoins the Car Quest property getting gas and the clerk from the Car Quest came outside and was yelling and cursing at me and then approached me in the gas station parking lot and said He was going to snap my neck. The clerk is very unprofessional, extremely violent and a threat to your bottom line. I do not know if this is a Legal or Civil Matter, I do feel there must be consequences to this extremely unfortunate incident. This all could have been avoided with some simple Customer Service. I ask that you review your security system footage for verification and I am making a formal request in writing that any and all digital video and audio of this event that you possess be retained for future consideration by interested parties. Mahalo for your time C J

Always love the help from the men at this shop! They explain everything and are able to get my…read morevehicles in as soon as possible. Even if it's just to check the air in my tires! Thank you! I always recommend them!!

Be very wary of the company. After having my truck for week, the made excuse after excuse. Never…read moredoing anything. One excuse was their equipment would not hook Up to my 0B11. After towing it home, I watched a few auto repair videos in YouTube and with my el cheapo OB11 reader. I was able to reset the ECM and the BCM to factory settings, on my own. I have zero automotive training. It runs great now. Then they tried to charge me. I asked then to show me the work I was being charged for. The owner quicker withdrew the bill claiming computer glitchoklkkl! It is also far from being accessible to those with different abilities.

They are very nice but very busy. Sometimes takes a while to get an appointment. Appreciate that…read morethey are here in Waimea.

We requested to fix what we already suspected was the problem: Wheel bearing(s) needed…read morereplacement. Made an appointment. Took vehicle in on time and 45 minutes later, it went into the service bay. I inquired about the timeframe for the work to be done. I was told best to return next day. However, within an hour, got a call that "your car is ready". I paid the invoice thinking work was done, verifying with the cashier as the invoice was unclear to me. Left the shop and got another phone call within 30 minutes saying work still needed to done since they had to order parts and would I like to make appointment. I was confused as I paid twice; once when dropping the car to Lex Brodies ($189) and then again when picking it up ($217.70). I paid thinking work was done. Apparently paid only for diagnostics. I was also told that the front wheel bearing assembly plus additional labor will cost $1,506.21! No good dat so though most convenient location, will never take vehicles to the Kamuela Lex Brodie's!!

Super helpful and knowledgeable staff, I am grateful to have gotten such great service.read more

IN BUSINESS ITS ALL ABOUT THE CUSTOMER SERVICE EXPERIENCE!…read more IT'S SO REFRESHING TO HAVE SUCH A POSITIVE EXPERIENCE WITH THE FOLKS AT RYAN K TOWING SERVICES! When you are having car trouble and need to have your car towed it can be a stressful day. Some companies do not understand the value of having outstanding employees on staff and hire very marginal people that can destroy their company's name and reputation by having a terrible attitude and just being plain rude and obnoxious! This is Not the case with Ryan K's Towing Services! They have OUTSTANDING EMPLOYEES! I dealt with Harmony and Koa and both were so helpful, understanding, polite and showed a genuine interest in helping me out with my car situation. Thank you so much for your friendly, courteous, professional customer service! You are Very much appreciated! Excellent Employees are the Ambassadors of Good Will and Outstanding Customer Service and can make or break a company! It's all about the customer service experience! Ryan K Towing Services shines like a Rock Star they have a great staff representing their company! I called the Insurance company and Raved about your company's service and professionalism! Plus I was also called and did a phone survey too! The service rep was taking notes about my positive experience with your company as well as my negative experience with the other company in Hilo! Will I use Ryan K Towing Service again? Absolutely! I highly recommended using Ryan K Towing Company!

The one star is for the one nice guy who tried to help us but ended up no being able to find what…read morewere looking for. We ended up guessing and buying what we thought we needed. The girl in the office couldn't stop coughing, looked super sick. Now is not a good time to be working sick. We were told be 2 people to have them check the tires before we buy because they're known for selling and making money off rims and tires even if they dont hold air. We were mainly looking for rims anyway. The lady in the front told us how much it would cost for rim and tire and the tire was flat. We had to ask if we could get some air in it and check for leaks. We waited for some time but eventually someone came down and took the tire. My husband walked with him asking if they had anymore of the same rims? No answer. He tried to make some small talk, nothing in reply. He ended up jumping in a car and speeding off leaving my husband in his dust. Super rude! We ended up waiting for awhile not even knowing if he was coming back. Eventually he did, my husband asked if there were any leaks, he said nothing and started walking away. So I asked again, is it holding the air? And he just sped off again. Real shady. The lady in the front could clearly hear how frustrated we were with no answers but also stayed quite and just asked us for money. She also charged a random disposal fee for what? We didnt ask to dispose of anything. This is the absolute worst customer service I've ever experienced. Shady business for sure, we will not be going back.

SO NICE having another alternative to buy gas in the Village!…read moreThey had a little hick-up this AM with the 50 cent a gal. discount for Opening Day, but all worked out. Super nice, friendly & helpful staff too... UPDATE: Unfortunately had to change my rating after finding out the 50c off a gal was ONLY on Regular Gas. Total FALSE ADVERTISING and just realized after reviewing the receipt! WHY can't people just be upfront and honest?? Guess will go down the hill for gas as always. These guys tandem Texaco prices so there are no saving or point to use them... most unfortunate!

Always nice to have somewhere to buy gas that doesn't cost an arm & a leg, especially in the…read moreVillage. Good job !!!

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

I would give them 10 stars if I could!! Realized today my safety sticker had expired May 31. Jumped…read moreon Internet to Google the places I could go & started calling. All said next week....except for Jeb's Garage. An appointment last minute...& on a Friday afternoon!! So off I went! Mahalo nui loa to Clarence!! He was fast & efficient, courteous & went out of his way to help!! I highly recommend!! Mahalo

Fast, honest service at great prices. Jeb was the first person on big island to help me with my car…read moretroubles and I refuse to go anywhere else! Being a single woman I'm always afraid mechanics will try to up charge me but Jeb has always been honest and shows me how to keep my charges down whenever I need work done. Highly recommend!!

Bought an electric bike from her. Amazing service and product. Very happy. Likely to be a longtime…read morecustomer. Mahalo.

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