We took our car in for an insurance estimate. They were prompt. And we were able to move ahead…read morewith our insurance claim. Unfortunately, our car was totaled. So, we were not able to use their repair service.

Body Pro truly went above and beyond! Not only did they take care of the main issue my car was…read morethere for, but they also made sure my vehicle was cleaned before I picked it up. There's honestly nothing better than getting back into a clean space. I wasn't able to clean my car before dropping it off, so I immediately noticed the extra care and attention they put into everything. It meant a lot to me and showed their dedication to making sure customers feel taken care of. From the bottom of my heart, thank you to the entire team at Body Pro for your amazing service, care, and professionalism. Shout out to all the staff -- you guys did an incredible job!

I met Debbie and the crew many years ago when I worked for the computer industry. Over the years…read morethey have maintained a customer focused attitude and always do excellent work.

Called them to schedule repairs with GEICO as they were highly recommended. Took a couple of days…read moreto have them return my call regarding the claims. Called Debbie back and she told me she got in touch with my husband and he said he would look for other shops since repairs wouldn't be done till May/June. Talked to my husband and he did not get a call and did not speak to a Debbie. So basically she lied. Called and left a message and never heard back. Called again today and went to voicemail. If you don't want the business just say so, so I'm not wasting my time.

Not a very detailed or thorough cleaning for the price. The service was kind and helpful but…read moredefinitely uninspired or interested in a job well done. I would not recommend this business to others or returning for further service.

Very disappointed with the quality of work. Had my Honda Odyssey painted and it looks like a back…read moreyard paint job. Very unprofessional. They painted it the wrong color the first time and broke both of my automatic doors and said my husband can fix it (because my husband's a mechanic). Brought my car back for them to "fix" and now it's the right color but dull in certain areas and they didn't respray the door jams. Will be taking it elsewhere to fix the entire car. Also, they damaged the window rubber by putting paint thinner on it and a lot of over spray on the chrome trim.

Hilo Big Island Motors Suburu Service Center has provided exceptional service. Every time I've gone…read morein, check in has been pleasant and prompt. My car has been returned within the expected time frame and in very good condition. I especially want to thank Mikala who has gone well beyond typical good customer care. Today he carefully navigated a noise problem and had it taken care of immediately. I am very thankful for his professional, kind and comprehensive service!

I had to exit to get away from the high pressure sales of 3 gentlemen who although explained well…read morelogical good reasons to buy the junky used car they were doing their best to convince me to buy. I felt very wrong. I felt sorry for the newer young sales guy who they were priming for a future. I wanted to tell him to run as fast as he could because it felt very trapped into something that clearly was not a very good deal telling me I could not do better on the island and I had better grab it at the over price they wanted. I escaped and found a much nicer car and a way better deal at an independent smaller lot without all the big dealer fluff.

They ruined by beautiful Jeep Trailhawk. They said they don't guarantee their work and call the…read moreinsurance company if you have a problem. Don't use them no matter what....also original estimate was $8300 and they billed over $12,000 to the insurance company.

DO NOT USE THIS SHOP. If I could give minus stars I would. They also drove my car for their own…read morebusiness while it was at their shop, I have the Valet records too. They did more damage than what they repaired. The finish trim around the door window was incorrectly put on, there are gaps between the pieces that shouldn't be there. They don't fit tightly against the glass and water gets inside my door. They put two large chips in a panel they didn't even work on and when I took it back for them to fix that they painted it a different color than my car! When it was first finished after two months, I opened the replaced door and the rubber seal just fell off in their driveway! They removed the entire rear bumper to replace a door and messed up all of the sensors, front and rear. The entire job it terribly sloppy and very poorly done. I complained to my insurance company and they told the shop they had to redo the work. They told me they would and the owner promised he would make sure it was done to my satisfaction. After weeks of taking it back for more photos, repeatedly and waiting for a new bid they sent to get paid to redo their bad work Matthew has refused to fix my car properly. My insurance company was even going to pay them again to fix the terrible work. No other body shop on island will fix/ repaint the panel, even when the insurance company authorized payment! The body shops on island are all in this together. I am having State Farm remove MS Auto from their approved shops.

I WILL RECOMMEND THEM 100% EVERYTIME! The back of my 4runner…read morewas completely smashed, the bumper was hanging and the passenger side front and back was also severely damaged. These guys offer excellent service with a true "customer first" approach and true commitment of going above and beyond. They kept me informed all throughout the project, had it ready ahead of schedule and gave me my 4runner back beautifully detailed inside and out! They stayed right on budget and even did some touch ups to fix the other small wear and tear scratches. I highly recommend this family owned and operated collision shop 100% everytime.

They are crooks and liars. They had insurance money for 2 months before ordering the parts and…read morelied about it the entire time. They never pulled the car apart to even know what they needed to order until after the first piece came in. Said they can't order the next part because they need more money (despite already getting paid and labor, which they haven't done). Most dishonest people EVER! About to involve police for theft and insurance fraud as Ed (who is not the owner or an employee, but the father of the owner and the only one who answers the phone) won't let us speak to anyone that actually owns or works for the .company

I purchased a used 2018 Hyundai Santa Fe Sport from Aloha Kia Hilo on July 10, 2025 for $13,011.04…read more Within days of driving it, I discovered mechanical problems that appeared to exist before the sale. A later inspection confirmed an internal oil leak and a CARFAX report showed the spark plugs were replaced five days before the sale, suggesting the issue was known. I later found that my Buyer's Order was not marked "AS IS", meaning the sale paperwork didn't meet the required disclosure standards. On top of that, the title and permanent registration were still not issued more than 60 days after the sale. After multiple written attempts to resolve this directly with management, I filed official complaints with: * The Hawaiʻi Office of Consumer Protection (OCP) * The DCCA Professional & Vocational Licensing Division (Motor Vehicle Industry Board) * The Better Business Bureau of Hawaiʻi (BBB) * And notified the Hawaiʻi County DMV Title Office If you're in a similar situation, here's what helped me (sharing for awareness, not legal advice): 1. Document everything -- buyer's order, CARFAX, inspection, payment, communications. 2. File a complaint with Hawaii Office of Consumer Protection (OCP). 3. Forward your case to the DCCA Motor Vehicle Industry Licensing Board. 4. Contact the County DMV if you haven't received your title after 60 days. 5. Keep all responses in writing. I'm sharing this so other local buyers know their options and can protect themselves under Hawaiʻi's consumer laws. My hope is that dealerships across the islands operate with more transparency and timely follow-through. (Attached photos: proof of certified complaint-- redacted for privacy.)

As a veteran, integrity and transparency are values I hold in the highest regard--both personally…read moreand in the businesses I choose to support. Unfortunately, my experience with Aloha Kia Hilo has been deeply disappointing and frustrating on multiple levels. After purchasing a vehicle from them, I experienced a complete transmission failure just 2.5 months later. There is absolutely no reason a transmission should fail that quickly, especially when you're told the vehicle is in good condition. This speaks to a serious lack of transparency regarding the actual state of the vehicles they are selling. What made the situation even worse was the poor communication between the service and sales managers when trying to use my extended warranty. I spent countless hours waiting for calls to be returned, and in many cases, those calls never came. As a customer, especially one who relies on my vehicle for work and to support my family living in a remote location, this lack of urgency and follow-through was incredibly frustrating. A simple courtesy like clear timelines for when the work will begin and be completed would go a long way. But even that was not provided. I do not recommend Aloha Kia Hilo. If you value honest communication and need a reliable vehicle with proper support behind it--especially as someone with responsibilities and people depending on you--look elsewhere.