17 Months for a Repair -- Broken Promises, No Communication, and Zero Accountability!!…read more Seventeen months. That's how long it took Paretti to repair my 2023 Range Rover Sport after an accident. Per Paretti's own repair estimate that was supposed to be a 4-6 week repair once all the parts arrived. Parts delays accounted for about six months--but the real problem was what happened (or didn't happen) after the parts arrived. Months went by with little to no progress, constant missed deadlines, and almost zero communication. I was repeatedly promised weekly updates and even a meeting with the owner--neither happened. No courtesy car was offered, my insurance only covered one month of rental, and I had to buy another vehicle just to get to work. I was also promised reimbursement for my expired data subscription... six weeks later, nothing. I have complete documentation of unanswered calls, emails, and texts. This experience destroyed my trust in Paretti, and after being a loyal customer for years, I'm now selling the car because I refuse to be a rolling advertisement for them. If you value your time, money, and peace of mind--look elsewhere.

Let me start off by saying I am in total disbelief and shock that Range Rover don't stand behind…read moretheir brand! I was involved in an accident March 7,2024 and my doors on the driver side needed to be replaced. However my car completed August 7,2024 and the way Paretti gave me my car I was in utter shock. They did more damage than when I brought it there to the trim of my vehicle, grill and mirror! Management had the audacity to ask me if I brought it like that and began talking acid rain. They did attempt to fix their fuck up but it's still fucked up! I no longer want my Range Rover velar because of Paretti and their shitty service and getting a lawyer involved because of how they handled my truck. Dear Paretti Collision Center Management, I am writing to express my serious concern about the extended length of time my vehicle, a 2020 Range Rover Velar that has been in your repair facility. As of today, July 16, 2024, it has been 127 days since I brought it in for repairs. Throughout this period, I have made consistent efforts to obtain updates on the repair progress. I have contacted the collision center on a weekly basis, but unfortunately, I have not received a confirmed completion date. Furthermore, the lack of a loaner vehicle program has significantly impacted my daily routine. I am currently incurring ongoing expenses for both the vehicle note and insurance, despite not having access to my vehicle. While I appreciate the efforts of your team, the current situation is unacceptable, particularly considering Paretti's reputation as a luxury car dealership. The lack of communication and a definitive timeline is causing me considerable inconvenience. On 7/15/2024, I spoke with a collision supervisor (name unknown) who promised a callback within five minutes to confirm the arrival of a part. Unfortunately, I never received that call. Additionally, on the afternoon of 7/16/2024, I spoke with someone who exhibited unprofessional conduct by interrupting me and arguing during the conversation. This further amplified my frustration. I kindly request your immediate intervention in resolving this matter. I require a clear and realistic timeline for the completion of repairs and a solution to address the inconvenience caused by the delay. I am available to discuss this further at your earliest convenience.

I took my car in for repair of scrapes and dents. all repaired perfectly, plus they repaired front…read morefender at no extra charge. washed the car when they finished. My car, a 2018 Lexus Sedan looks brand new. I hope I want need this kind of work again but I'll advise anybody I know to go to Kyle. He's friendly, honest and was helpful in advising me on something to ignore until the fender was repaired. But then, he did the whole thing! Price was reasonable; I had done plenty of checking before landing here. I even gave Kyle a hug. At 80, I'm entitled.. smile

Kyle took my work van in to fix the door hinges. He made the repair and after picking the truck up…read moreand paying for it the door. I texted Kyle to let him know that the door still wasn't functioning properly and may need adjustments and he will not warrantee the product or adjust product. I would not recommend this place of business to anybody they do not stand behind at work.

Something rarely found in large corporate auto parts stores. Knowledge. Most large parts stores…read moreleave you on hold mostly because they're incompetent. Not here. Skip the chains, buy it here.

I'm a lady who doesn't know much about cars. I love these guys…read more They tried really hard to help with an impossible project, (have to go to the dealer) but they treated me with respect and kindness. I highly recommend them.

These dudes were actually pretty awesome. Worked well with my insurance company and had my car…read morefixed in a matter of days while other places told me they were backed up for months during the holidays. And there was major damage to my vehicle and they had to replace a rear bumper, front right rim replacement, and a bunch of other stuff and the job looked clean in the end and now my car is running smooth. They even offered towing services. So if you're trying to get your car fixed as fast as possible this is definitely the spot to go. I see some reviews hold the perspective of being "sketched out" about this place but honestly there is no need, this local business is legit and gets the work done. If I ever needed work done on my car I would definitely come back

Worst place ever retire vets I guess working on your cars my car came out hella wrong and…read moreunfinished thanks for nothing

I bought a used Honda Element at a nearby dealership. There were problems with acceleration and a…read moreconstant check engine light. Multiple attempts at fixing this at the dealer's local mechanic (cough, cough; Charlie's)... proved useless. After the fifth visit he said it needed a new rocker arm/ new engine. Long story short, I went to Intensive Care. I met with Alex and left feeling confident I was dealing with a knowledgeable place. They run a clean shop and hey, they were working on a Bentley. I was prepared to hear I needed a new engine. All of the engine problems were fixed. Completely; for $320.00. Here is the funny part. I could not help but notice that the dealer had a few cars parked in front of the shop. Maybe they are now taking their inventory to Intensive Care. I wish that it had happened to me ....And if you are reading this and need complete engine work, trust me; You can't go wrong.

I was new in town, happened upon this shop thanks to the dealership where I bought my car, which…read morebuys cars at auction and sends them around the corner to Intensive Care to make them ready for sale. After my first experience I decided this would be my regular repalr and servicing facilitly and so I've gone back. You have to follow the map to get there because they're not out on a main street, which makes it hard for owners Carlos (chief mechanic) and his son Alex (front desk) to expand their retail trade the way they'd like. They need all the word of mouth they can get and I'm delighted to put my two cents' worth in. The work is excellent and the rates are fair. In my experience this is NOT one of those places where you arrive needing something small and end up paying for something big. Onward and upward, guys!

Spencer was awesome! Got me in and out of there reasonably quick except for the malfunction with…read morethe computer

For any truck needs you should ship elsewhere. From the person answering the phone to Bradley Davis…read more(manager) these folks will rent you defective equipment, come out several times to service it, not fix it so that it works throughout your rental term then they'll offer you a small discount for having rented non-working equipment. We had a $1000 rental for a refrigerated truck. The truck ran fine, the cooler unit did not. This resulted in about $3,000 in lost restaurant food inventory. They sent a technician out at 10am on Friday and said they fixed it. Again at 4 they sent another technician who said it was fixed. It was not fixed. When asked about how they planned to accommodate me, they offered a free day of our four day rental. Shame on you Penske truck rental on Hord St in harahan and shame of you Bradley Davis.

I brought my car in for oil chg and tire rotation 3 days ago. I asked them to check my…read moretransmission as it was acting funny. Dont think they checked it. When we left we got about a mile down the street and the car died, would not start. Goodrich sent a mechanic who jumped me a couple times to drive a little further but never got more than half a mile. He said the was going to the shop to get a batteray and replace the old one as that could be the problem. Needless to say it started up and we finished driving back to the shop. They charged me $274.00 for the new battery. 2 days later I brought it in to my dealer asking them to check my transmission as the car was still acting strange. They called me today to tell me the transmission was fine and a new alternator is what I needed. The one in the car was about dead, the new battery was keeping it alive. He said that was why it was acting funny because the dying alternator did not have enough power to run the care correctly. So my trip for an oil chg etc cost me $92.00, and the battery $274.00 at Goodyear. Had they checked the battery and alternator like say they do they would have found the problem. They always say the check everything...they said they reset the mileage for oil change on dash after I asked and they did not. How can I believe they do everything I brought the car in for? The cost an the dealer is anothe $327.00 for alternator & labor plus $247.00 for diagnostic fee. Looks like I am out $875.00. Maybe I did not need a new battery, it was their word.... I had stopped going to Goodyear in Kenner on 32nd St for a while and decided to go back a few months ago....but after this episode I WILL NEVER GO BACK! I will go to Firestone, they are closer to my house. So please people, make sure the diagnosis is correct on your vehicle from Goodyear if you go there for serivce...and ask all the questions you want to . The Mgr Ron has always worked with me the past years but now I am not sure it was not a ploy.

Anthony, Scott, and Adrian bailed me out big time! It was 5:45 pm and they closed at 6:00, and I…read morehad a tire that was losing air by the second. Anthony said bring it in we'll stay late and get it fixed for you. You don't find guys like that now a days. Appreciate yall for staying a little late, and bailing me out ! Have been a longtime customer and will continue to use this location.

This is a old school automotive parts store. The employees are a complete hoot. They know their…read morestuff, and I mean they really KNOW! Im talking part numbers know. And the second part that is kinda attractive to me.....all women! The on hand stock isn't immediately apparent, its cluttered, scattered and in a seemly disheveled disarray. Its not. They know exactly where it all is. Its the type of store like say the old Tony's auto parts in Westwego was. Not so much for you to help yourself, you tell them what you want, and they get it. Now if for some reason they do not have the part, they can get it for you by the next day. The big plus is the prices. Im talking sometimes items are cray cray cheap. Like batteries. And its not bootleg no name brand stuff. Its commercial industrial quality items. For example, a Carter rotary fuel pump used in VW dual carb engines typically can run between $75-100 in known VW online stores. This place does it for $60 Same thing. Warranty and all. Anyways, if you have a little time, and you aren't afraid of black toy poodles (guard dog) and like to flirt with some great women, pass by and tell them Eddie sent ya